Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7074 Views
  • 49 replies
  • 6 likes
  • Other
  • 7074 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19107 Views
  • 9 replies
  • 2 likes
  • Other
  • 19107 Views
  • 9 replies
  • 2 likes

Superuser Contribution [iOS] Rethink latest Enhanced Playlist change

I don't particularly like the latest update to Enhanced Playlists, in that it requires the playlist to be shuffled. I liked listening to it unshuffled so that I could easily find the new songs and add them to my playlist, at whatever random spot they...

  • Visitor
  • I don't particularly like the latest update to Enhanced Playlists, in that it requires the playlist to be shuffled.  I liked listening to it unshuffled so that I could easily find the new songs ...
  • AlejaR
  • Moderator
  • 225 Views
  • 1 replies
  • 1 likes
  • iOS
  • 225 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcats not playing.

PlanPremiumCountryPakistanDeviceSamsung Galaxy S21 5GOperating SystemAndroid 12My Question or IssuePodcasts show up on the home page but not when I search any specific ones. Also the ones that do show up on the home page, I cant do anything with them...

  • Casual Listener
  • Plan Premium Country Pakistan Device Samsung Galaxy S21 5G Operating System Android 12 My Question or Issue Podcasts show up on the home page but not when I search any specific ones. Also th...
  • Jeremy
  • Spotify Legend
  • 419 Views
  • 3 replies
  • 1 likes
  • Other
    Samsung
  • 419 Views
  • 3 replies
  • 1 likes

Superuser Contribution What happened to the mini menu on Xbox?

I have used Spotify for music on xbox for about 2 years. One of the best parts was being able to skip songs without opening the app and seeing what songs were playing. Now that menu has been what seems to be disabled the song no longer appears and I ...

  • Visitor
  • I have used Spotify for music on xbox for about 2 years. One of the best parts was being able to skip songs without opening the app and seeing what songs were playing. Now that menu has been what see...
  • OhSilenced
  • Visitor
  • 902 Views
  • 2 replies
  • 1 likes
  • 902 Views
  • 2 replies
  • 1 likes

Artist profile

Hey guys, so I’ve got a release coming out later in April, distributed through TuneCore at the beginning of March, and I’d love to send people to the page to presage the single, but I don’t have a profile yet to send them to. This is my first release...

  • Newbie
  • Hey guys, so I’ve got a release coming out later in April, distributed through TuneCore at the beginning of March, and I’d love to send people to the page to presage the single, but I don’t have a pr...
  • geovanebento
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • Discovery & Promo
  • 310 Views
  • 1 replies
  • 0 likes

Spotify on Xbox One playing double audio (like a delay)

PlanPremiumCountryUSADeviceSamsung Galaxy s7 to Xbox One X (using a Denon receiver)Operating SystemXbox One X My Question or Issue Audio is playing twice in very quick succession. Hard to describe but I can hear it the most in the kick drum. The kick...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy s7 to Xbox One X (using a Denon receiver) Operating System Xbox One X   My Question or Issue  Audio is playing twice in very quick s...
  • Krifa
  • Newbie
  • 3276 Views
  • 1 replies
  • 2 likes
  • Denon
  • 3276 Views
  • 1 replies
  • 2 likes

Can I get paid for making playlists?

Can I get paid for making playlists? Can I become an artist? I consider that I have talent in making enjoyable playlists. My question is that can I elevate this on next level?

  • Visitor
  • Can I get paid for making playlists? Can I become an artist? I consider that I have talent in making enjoyable playlists. My question is that can I elevate this on next level?
  • geovanebento
  • Roadie
  • 1147 Views
  • 1 replies
  • 0 likes
  • 1147 Views
  • 1 replies
  • 0 likes

How can I create new playlists by music genres from one playlist?

Hello, my playlist has 3758 songs I wanna separate by music genres. It's chaotic Is there any function for that?

  • Newbie
  • Hello, my playlist has 3758 songs 😁 I wanna separate by music genres. It's chaotic 🙄 Is there any function for that?
  • geovanebento
  • Roadie
  • 855 Views
  • 1 replies
  • 1 likes
  • Other
  • 855 Views
  • 1 replies
  • 1 likes

[Radio] Add Spotify Streams

Spotify is in the unique position of having agreements with music license holders. In Youtube even if you have 5 seconds of some song you will be demonitised/get a strike/etc. Isn't it time for a platform where people can start a stream, and play wha...

  • Newbie
  • Spotify is in the unique position of having agreements with music license holders. In Youtube even if you have 5 seconds of some song you will be demonitised/get a strike/etc. Isn't it time for a pla...
  • 177 Views
  • 0 replies
  • 1 likes
  • Radio
  • 177 Views
  • 0 replies
  • 1 likes

How can i be distributor

Hello, We created a new company named 353Music(https://353music.studio) and we want to be distributor. But we don't know how can we send musics directly Spotify.Note: please don't tell us use tunecore, ditto etc. we want to be new distributor.Is ther...

  • Casual Listener
  • Hello,  We created a new company named 353Music(https://353music.studio) and we want to be distributor. But we don't know how can we send musics directly Spotify. Note: please don't tell us us...
  • geovanebento
  • Roadie
  • 399 Views
  • 3 replies
  • 0 likes
  • 399 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music cuts into the podcast I'm listening to

PlanFreeCountryUSADeviceNord N100Operating SystemAndroid 11 My Question or IssueI'm trying to listen to a podcast and a random metal song keeps on just randomly playing in the middle of my podcast and I will pause it and play my podcast and then like...

  • Visitor
  •   Plan Free CountryU SA Device Nord N100 Operating System Android 11   My Question or Issue I'm trying to listen to a podcast and a random metal song keeps on just randomly playi...
  • Vasil
  • Moderator
  • 538 Views
  • 1 replies
  • 1 likes
  • Other
  • 538 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution [Mobile][Partnership] Most relevant advertisements

Like advertisements that have nothing to do with my interests, they're irrelevant and boring.I would like to receive a form where I could choose areas of interest and the advertisements were directed to my profile of interest.One that I always joke h...

  • Newbie
  • Like advertisements that have nothing to do with my interests, they're irrelevant and boring. I would like to receive a form where I could choose areas of interest and the advertisements were direct...
  • Alex
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Mobile
    Partnership
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Podcasts Should Be Available In Sri Lanka And Bangladesh

Being a Premium User i should be eligible for all the services that's available in other countries for others.

  • Newbie
  • Being a Premium User i should be eligible for all the services that's available in other countries for others.
  • Dian
  • Spotify Legend
  • 411 Views
  • 1 replies
  • 1 likes
  • Mobile
    Podcasts
  • 411 Views
  • 1 replies
  • 1 likes

Premium duo listening seperately

PlanPremium DuoCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just subscribed a premium duo account to be able to listen to Spotify at the same time ...

  • Visitor
  • Plan Premium Duo Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just s...
  • Ximzend
  • Rising Star 3
  • 635 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not Enough Recommendations

PlanPremiumCountryUnited StatesDeviceMultiple DevicesOperating System(Windows 11) My Question or Issue Hello, I usually use Search > Discover section to get my music recommendations as I care more about album recommendations compared to individual so...

  • Regular
  • Plan Premium Country United States Device Multiple Devices Operating System (Windows 11)   My Question or Issue   Hello,    I usually use Search > Discover section...
  • Eni
  • Moderator
  • 331 Views
  • 3 replies
  • 0 likes
  • Other
  • 331 Views
  • 3 replies
  • 0 likes

Can't play shared playlist

My brother put together a playlist and shared the link for it me via WhatsApp. When I click on the link I'm directed to 404s and heartbreak error page. We're both in the UK and both on premium accounts.

  • Visitor
  • My brother put together a playlist and shared the link for it me via WhatsApp.  When I click on the link I'm directed to 404s and heartbreak error page.   We're both in the UK and both o...
  • Ximzend
  • Rising Star 3
  • 946 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 946 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not streaming via google home on third party devices

PlanPremium- familyCountryAustralia DeviceMultiple - JBL link view, JBL Link 10, Lenovo Smart ClockOperating System(Unknown) My Question or IssueWithin the last few days I have lost the ability to stream via google home to third party devices (as lis...

  • Casual Listener
  • Plan Premium- family Country Australia  Device Multiple - JBL link view, JBL Link 10, Lenovo Smart Clock Operating System (Unknown)   My Question or Issue Within the last few days...
  • JadeWasGreen
  • Casual Listener
  • 574 Views
  • 5 replies
  • 1 likes
  • Other
  • 574 Views
  • 5 replies
  • 1 likes

[eng/fr]Loved tracks wont play if done via audio command (Google assiant, Bixby, etc...)

PlanPremiumCountryFranceDeviceSamsung Galaxy Note 10Operating SystemAndroid 12 My Question or IssueHello,I'm trying to establish a routine for my phone to launch my loved tracks, starting from the first one then going in order, with a vocal command (...

  • Newbie
  • Plan Premium Country France Device Samsung Galaxy Note 10 Operating System Android 12   My Question or Issue Hello, I'm trying to establish a routine for my phone to launch my lo...
  • 185 Views
  • 0 replies
  • 0 likes
  • Other
    Samsung
  • 185 Views
  • 0 replies
  • 0 likes

Superuser Contribution Canada does not get 30 minutes ad-free?

PlanFree CountryCanadaDeviceIpadOperating SystemIos 15 My Question or IssueI recently moved from US to Canada. I noticed that I no longer get "watch this video and get 30 minutes ad-free..." I tried uninstall - reintall, logout - login, none of it wo...

  • Casual Listener
  • Plan Free  Country Canada Device Ipad Operating System Ios 15   My Question or Issue I recently moved from US to Canada. I noticed that I no longer get "watch this video and get 3...
  • TUMAMACALATA
  • Casual Listener
  • 1247 Views
  • 7 replies
  • 0 likes
  • Other
  • 1247 Views
  • 7 replies
  • 0 likes

Superuser Contribution [PlayStation][Podcasts] Podcasts not playing on PlayStation 4/5 app

PlanPremiumCountryUSADevicePlaystation 5 (and Casting from PC/Samsung Galaxy S22 Ultra)Operating SystemPlayStation 5 ver. 22.01-05.50.00.08-00.00.00.0.1, Playstation 5 Spotify App ver. 3.85 (when casting: Android Version 12, Windows 10) My Question o...

  • Casual Listener
  • Plan Premium Country USA Device Playstation 5 (and Casting from PC/Samsung Galaxy S22 Ultra) Operating System PlayStation 5 ver. 22.01-05.50.00.08-00.00.00.0.1, Playstation 5 Spotify App ver. ...
  • fweetree
  • Casual Listener
  • 373 Views
  • 2 replies
  • 0 likes
  • PlayStation
  • 373 Views
  • 2 replies
  • 0 likes