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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56586 Views

7 replies

4 likes

  • 56586 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Emrilia

Visitor

37535 Views

210 replies

18 likes

Other
  • 37535 Views
  • 210 replies
  • 18 likes

Superuser Contribution Canjie una tarjeta amiga para premium pero sigo con Spotify gratis

Compré una tarjeta para Spotify premium canjie el código y me puso ya eres premium pero al meterme a Spotify está el gratis y me pide que me suscriba a premium

Visitor

Compré una tarjeta para Spotify premium canjie el código y me puso ya eres premium pero al meterme a Spotify está el gratis y me pide que me suscriba a premium

AlejaR

Moderator

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Skill on Alexa

Hi, I’m using Spotify on Alexa for about 5 months but there’s a bug on the volume when it’s set on a phone or pc with Spotify connect. When I turn up the volume it turn down and the same thing happens in reverse. Someone have a solution?

Newbie

Hi, I’m using Spotify on Alexa for about 5 months but there’s a bug on the volume when it’s set on a phone or pc with Spotify connect. When I turn up the volume it turn down and the same thing happen...

190 Views

0 replies

0 likes

  • 190 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can I connect to two different brands of wireless speakers at the same time

I have some existing Sonos speakers that I use with Spotify but want to get an additional Bose speaker (or something other than Sonos) and use them all at the same time. Is there any reason that would be problematic?

Visitor

I have some existing Sonos speakers that I use with Spotify but want to get an additional Bose speaker (or something other than Sonos) and use them all at the same time. Is there any reason that wou...

Eni

Moderator

1082 Views

1 replies

0 likes

  • 1082 Views
  • 1 replies
  • 0 likes

Solved!! to all who can answer

Hello, maybe I got lost in the translation, answer: is it possible to stream the same Spotify over the same wifi on several devices at the same time, for example: Google assistant and Hama tuner with Spotify connect function?

Casual Listener

Hello, maybe I got lost in the translation, answer: is it possible to stream the same Spotify over the same wifi on several devices at the same time, for example: Google assistant and Hama tuner with...

Amay

Spotify Star

517 Views

3 replies

0 likes

  • 517 Views
  • 3 replies
  • 0 likes

[Spotify for Artists] ALBUM TIMELINE

Last year, I released an album called Love scars Which was built like a puzzle... I made 1 cover for the album and a cover for each song Making The album the box and each song a piece of this puzzle. But As right now, an album can only have one cover...

Newbie

Last year, I  released an album called Love scars Which was built like a puzzle...  I made 1 cover for the album and  a cover for each song  Making The album the box and&nbs...

1339 Views

0 replies

0 likes

Spotify for Artists
  • 1339 Views
  • 0 replies
  • 0 likes

Why I’m not able to listen over cellular data

Every time I try to play a song over cellular data, it says my Spotify is off-line. My cellular data works fine but I’m not able to listen to music unless I connect to Wi-Fi. How do I fix this problem?

Visitor

Every time I try to play a song over cellular data, it says my Spotify is off-line. My cellular data works fine but I’m not able to listen to music unless I connect to Wi-Fi. How do I fix this proble...

222 Views

0 replies

0 likes

  • 222 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution How to see again pop-ups

Hi, today i got an pop-up on spotify that show how much i listened a song. But at that time i was looking for another thing and i scrolled the page so i didn't see anything. How could i see that pop-up again?

Casual Listener

Hi, today i got an pop-up on spotify that show how much i listened a song. But at that time i was looking for another thing and i scrolled the page so i didn't see anything. How could i see that pop-...

lauraedgerton

Newbie

3752 Views

2 replies

0 likes

  • 3752 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution On web player I can't open my profile or artist profiles

On web player I can't open my profile or artist profiles neither can I open the library it never loads and just shows a black screen I already restarted my chromebook and deleted the cookies and cache and log out. Is this a glitch??

Regular

On web player I can't open my profile or artist profiles neither can I open the library it never loads and just shows a black screen I already restarted my chromebook and deleted the cookies and cach...

Eni

Moderator

520 Views

3 replies

0 likes

  • 520 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps autopausing and I've already tried the rec steps.

I've found the 2019 steps and they aren't the issue/don't work. When at work I have spotify on my phone and listen with bluetooth headphones and use the web browser on my computer to easily change songs/playlists. Well for some reason regardless of p...

Visitor

I've found the 2019 steps and they aren't the issue/don't work. When at work I have spotify on my phone and listen with bluetooth headphones and use the web browser on my computer to easily change so...

Eni

Moderator

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me parece el icono de Repetir álbum, lista o canción, en el celular

Solo tengo el icono de la flecha de reproduccion aleartoria, intente desinstalar la app y actualizar pero sigue igual

Casual Listener

Solo tengo el icono de la flecha de reproduccion aleartoria, intente desinstalar la app y actualizar pero sigue igual

AlejaR

Moderator

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution removing offline devices

I am logged in on the web page and signed in like I am supposed to be but there is no option for devices to be able to remove old unused devices. Why not? What can I do to access this and remove old devices so I can download to a new device?

Casual Listener

I am logged in on the web page and signed in like I am supposed to be but there is no option for devices to be able to remove old unused devices. Why not? What can I do to access this and remove ol...

Camerono1980

Casual Listener

576 Views

4 replies

0 likes

  • 576 Views
  • 4 replies
  • 0 likes

[Minor Issue] Bookmark Favicon in Safari Doesn't Load

PlanPremiumCountryUnited StatesDeviceMacBook Air (13-inch, 2017)Operating SystemmacOS Monterey 12.6.1 (21G217) My Question or IssueThe Bookmarks favicon for Spotify Web Player loads as just the letter S and not the Spotify icon. It's a tiny issue but...

Newbie

Plan Premium Country United States Device MacBook Air (13-inch, 2017) Operating System macOS Monterey 12.6.1 (21G217)   My Question or Issue The Bookmarks favicon for Spotify Web Playe...

383 Views

0 replies

1 likes

Other
  • 383 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Extreme Input lag

Plan PremiumCountry Germany Device Pixel 6Operating System Android 13 My Question or IssueWhen I start any DRM Protected Content on Spotify, I'm unable to use my phone.It takes minutes for a touch to be registred and when I press the Volume Buttons i...

Casual Listener

  Plan Premium Country Germany   Device Pixel 6 Operating System Android 13   My Question or Issue When I start any DRM Protected Content on Spotify, I'm unable to use my ...

Rafael200

Casual Listener

3309 Views

8 replies

0 likes

Other
  • 3309 Views
  • 8 replies
  • 0 likes

Spotify artist

Non riesco a rivendicare il mio profilo Spotify nonostante la mia etichetta tune core mi ha indicato i passaggi mi da errore alle pagine web quando vado a procedere e poi non riesco a recuperare l'Uri

Visitor

Non riesco a rivendicare il mio profilo Spotify nonostante la mia etichetta tune core mi ha indicato i passaggi mi da errore alle pagine web quando vado a procedere e poi non riesco a recuperare l'Uri

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Superuser Contribution unable to open web player

upstream connect error or disconnect/reset before headers. reset reason: overflowPlanPremiumCountryGermanyDeviceLenovo LaptopOperating SystemWin10My Question or Issueam periodically unable to connect to webplayer

Casual Listener

upstream connect error or disconnect/reset before headers. reset reason: overflow Plan Premium Country Germany Device Lenovo Laptop Operating System Win10 My Question or Issue am periodical...

Ash104

Visitor

3579 Views

5 replies

1 likes

WebPlayer
  • 3579 Views
  • 5 replies
  • 1 likes

Superuser Contribution Unpleasant podcast on "Shows you may like"

Hi Spotify! I hope that you'd be willing to address to my issue as I find this irritating and uncomfortable while using the app. There has been very displeasing spotify playlists that have been popping up on my recommended shows that I may like. It'l...

Visitor

Hi Spotify! I hope that you'd be willing to address to my issue as I find this irritating and uncomfortable while using the app. There has been very displeasing spotify playlists that have been poppi...

OscarDC

Moderator

326 Views

2 replies

2 likes

Music
Other
Samsung
  • 326 Views
  • 2 replies
  • 2 likes