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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56219 Views

7 replies

4 likes

  • 56219 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37459 Views

209 replies

18 likes

Other
  • 37459 Views
  • 209 replies
  • 18 likes

Superuser Contribution Audiobooks Gone?

PlanDuo (Account Manager)CountryUK My Question or Issue I used to have a regular premium account where I had downloaded and purchased multiple audiobooks. I just looked and they’re gone. The “Audiobook” section of my browser page is gone. The audiobo...

Newbie

  Plan Duo (Account Manager) Country UK   My Question or Issue   I used to have a regular premium account where I had downloaded and purchased multiple audiobooks. I just looke...

Dessi

Moderator

304 Views

1 replies

0 likes

Other
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fullscreen on podcast aren't working

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI am having an issue where not only the "theater mode" option for podcasts are missing, but also when I attempt to go full screen mode, it displays only the "lyrics...

Newbie

Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue I am having an issue where not only the "theater mode" option for podcasts are missing, ...

Yordan

Moderator

599 Views

1 replies

1 likes

Other
  • 599 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution How to play a video podcast on iOS?

PlanPremiumCountryGermanyDeviceiPhone 16 ProOperating SystemiOS 18.4 My Question or Issue How can I switch from Audio to video podcast in the iOS app? I‘m trying to watch this video podcast, however, there seems to be no option to switch from Audio t...

Casual Listener

Plan Premium Country Germany Device iPhone 16 Pro Operating System iOS 18.4   My Question or Issue   How can I switch from Audio to video podcast in the iOS app?  I‘m tryin...

Ein-Tim

Casual Listener

774 Views

2 replies

0 likes

Other
  • 774 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify On Firestick and Soundbar

PlanPremiumDeviceAmazon Firestick 4kJBL Soundbar 580Samsung TV smart My Question or IssueI use my Firestick On a regular hdmi port on TV, and the soundbar is plugged on the HDMI/ARC. All apps get sound ok, except for Spotify. If the music has a video...

Visitor

  Plan Premium Device Amazon Firestick 4k JBL Soundbar 580 Samsung TV smart   My Question or Issue I use my Firestick On a regular hdmi port on TV, and the soundbar is plugged on t...

Ivelina

Moderator

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video Ads not playing

PlanFreeCountryUnited KingdomDeviceiPad (6th Generation)Operating SystemiPadOS 15 My Question or IssueThe video ads I get are not playing automatically, I have tried restarting my device, logging out and back in on the app and restarting the app yet ...

Newbie

  Plan Free Country United Kingdom Device iPad (6th Generation) Operating System iPadOS 15   My Question or Issue The video ads I get are not playing automatically, I have tried ...

Ivelina

Moderator

376 Views

1 replies

0 likes

Other
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution music pauses on my phone and pc

i go to take a shower normally use spotify on my phone connected to a speaker to listen some music, but this time it start pausing every idk 15 secs so i try to switch wifi to my phone internet, reinstall the app and dont work, then i was on my pc so...

Casual Listener

i go to take a shower normally use spotify on my phone connected to a speaker to listen some music, but this time it start pausing every idk 15 secs so i try to switch wifi to my phone internet, rein...

MihailY

Moderator

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding episodes after migrant of previous episodes from Spotify to Sportify for Creators

Hi there I have just imported my Funkee Career episodes into "Creator"and have a new episode to add though no indication on how to add an additional episode other than me advising of the previous RSS feed where my podcasts were hosted. To be honest I...

Visitor

  Hi there   I have just imported my Funkee Career episodes into "Creator"and have a new episode to add though no indication on how to add an additional episode other than me advisi...

MihailY

Moderator

229 Views

1 replies

0 likes

Other
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast clip doesn't show up in Spotify

In our audio only podcast Sinuhe-sessiot (published via Spotify for Creators) we have uploaded a video clip and attached it to an episode of ours. The clip, however, is nowhere to be found on Spotify, neither mobile or laptop while browsing the said ...

Casual Listener

In our audio only podcast Sinuhe-sessiot (published via Spotify for Creators) we have uploaded a video clip and attached it to an episode of ours. The clip, however, is nowhere to be found on Spotify...

MihailY

Moderator

274 Views

1 replies

0 likes

Other
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resubscribe to Premium and update email address

Good morning, I have had a subscription to Spotify for quite a while. Something happened and now I have ads. I've tried to switch to a premium package, which must be what I had in the past but, can't do it. I think the email address that is on file w...

Visitor

Good morning, I have had a subscription to Spotify for quite a while.  Something happened and now I have ads. I've tried to switch to a premium package, which must be what I had in the past but,...

Maria

Moderator

365 Views

1 replies

0 likes

Other
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Customizing artist profile not working

Plan Free Country Italy Device Lenovo laptop Operating System Windows11 My Question or Issue Hello, Hello, This question relates to Spotify for artists, but I understood from a previous post that it can be posted here. 1) We have a band called Jug Ba...

Newbie

Plan Free Country Italy Device Lenovo laptop Operating System Windows11   My Question or Issue   Hello,    Hello, This question relates to Spotify for ...

Vasil

Moderator

546 Views

1 replies

0 likes

Other
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pitched a 2nd song by mistake

I pitched a song about a month ago set to be released tomorrow. I pitched a 2nd song to prepare a follow up and the 1st pitch was deleted. Will I lose a spot on the release radar for the first song submitted? I didn't realize you cannot pitch 2 songs...

Casual Listener

I pitched a song about a month ago set to be released tomorrow. I pitched a 2nd song to prepare a follow up and the 1st pitch was deleted. Will I lose a spot on the release radar for the first song s...

Novy

Moderator

213 Views

1 replies

0 likes

Other
  • 213 Views
  • 1 replies
  • 0 likes

App Pkayback issue

Unreliable Playback Issue Experienced on all devices even after both reinstalling & clearing apps cache on mobile while on Windows or primarily what I think any device that I use, especially as tied to my FB account-Spotify tends to still keep crashi...

Casual Listener

Unreliable Playback Issue Experienced on all devices even after both reinstalling & clearing apps cache on mobile while on Windows or primarily what I think any device that I use, especially as t...

148 Views

0 replies

0 likes

  • 148 Views
  • 0 replies
  • 0 likes

Spotify Connect skips every song after a few seconds in Musiccast (Yamaha RX-V4A)

PlanPremiumCountryArgentinaDeviceYamaha RX-V4AOperating SystemFirmware 1.71 My Question or IssueEver since updating to the latest firmare on my Yamaha RX-V4A A/V receiver, no matter from which device I'm broadcasting from (be it a laptop, phone, desk...

Newbie

Plan Premium Country Argentina Device Yamaha RX-V4A Operating System Firmware 1.71   My Question or Issue Ever since updating to the latest firmare on my Yamaha RX-V4A A/V receiver, no...

191 Views

0 replies

0 likes

Connect
Other
  • 191 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: Unable to get past Captcha

This only works if your device does 4g? But what if you're dealing with a tablet? It doesn't work over 4g hotspot either

Newbie

This only works if your device does 4g? But what if you're dealing with a tablet? It doesn't work over 4g hotspot either 

MihailY

Moderator

163 Views

1 replies

0 likes

  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook sound issue

I have the same problem, but with earbuds on my Android. I'm trying to listen to 'The Dog Stars", and EVERY sentence is clipped like half a second. It's ludicrous. I'm looking for a fix, but I haven't found any yet. I can't continue listening because...

Newbie

I have the same problem, but with earbuds on my Android. I'm trying to listen to 'The Dog Stars", and EVERY sentence is clipped like half a second. It's ludicrous. I'm looking for a fix, but I haven'...

Ivelina

Moderator

235 Views

1 replies

0 likes

Other
  • 235 Views
  • 1 replies
  • 0 likes

Remove all devices

I need to remove all devices on which I have downloaded songs**bleep**

Newbie

I need to remove all devices on which I have downloaded songs **bleep**

Amay

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Help, google maps vraag

Hi, kan iemand mij hier helpen? Ik krijg spotify niet op mijn Google maps in de auto. Ik heb Google maps al opnieuw geïnstalleerd en spotify ook. Telefoon heeft ook al op een update gehad. ( heb een I phone.) alvast bedankt!!

Visitor

Hi,   kan iemand mij hier helpen? Ik krijg spotify niet op mijn Google maps in de auto. Ik heb Google maps al opnieuw geïnstalleerd en spotify ook. Telefoon heeft ook al op een update gehad. (...

Amay

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sleep timer - End of episode

PlanFreeCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 12Spotify Version9.0.30.642 (latest), but I believe has been happening on all recent versionsMy Question or IssueI listen to an incredible amount of podcasts on a regular basis & have...

Visitor

Plan Free Country USA Device Samsung Galaxy S10+ Operating System Android 12 Spotify Version 9.0.30.642 (latest), but I believe has been happening on all recent versions My Question or Issu...

Ivelina

Moderator

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes