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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

39717 Views

7 replies

2 likes

  • 39717 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Zendragon10

Newbie

33945 Views

182 replies

16 likes

Other
  • 33945 Views
  • 182 replies
  • 16 likes

Superuser Contribution Credits

Since a couple of days the music credits in Spotify are no longer visible in my account. Does anybody know how I can restore them? Thanks. Dirk

Visitor

Since a couple of days the music credits in Spotify are no longer visible in my account. Does anybody know how I can restore them? Thanks. Dirk

Susan_GP

Moderator

3121 Views

28 replies

0 likes

  • 3121 Views
  • 28 replies
  • 0 likes

Superuser Contribution Some of my playlists looks empty

Windows 10 browser, free plan, Turkey.Some of my playlists emptied. I can still add songs to it and edit their names. Clearing cache didn't fix it. I tried in incognito and another browser, still it looks empty. Other playlists looks fine.

Gig Goer

Windows 10 browser, free plan, Turkey. Some of my playlists emptied. I can still add songs to it and edit their names. Clearing cache didn't fix it. I tried in incognito and another browser, still i...

blabala22

Gig Goer

1105 Views

11 replies

0 likes

Music
  • 1105 Views
  • 11 replies
  • 0 likes

Superuser Contribution Disable New Login Notification

Is there a way to disable New Login email notifications? As a developer I get a lot of these during development.. I have disabled all notifications I can find, but I still get emails.. Cheers!

Casual Listener

Is there a way to disable New Login email notifications? As a developer I get a lot of these during development..  I have disabled all notifications I can find, but I still get emails.. &n...

confettitty

Casual Listener

2687 Views

7 replies

1 likes

Other
  • 2687 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Low Quality Sharing on Instagram Stories

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueWhen I share a song on Instagram Stories there is no option in the top left corner to "Play on Spotify". Additionally, the quality of the image is...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue When I share a song on Instagram Stories there is no option in the top...

HenTaku

Newbie

21848 Views

31 replies

1 likes

  • 21848 Views
  • 31 replies
  • 1 likes

Why are there ads I can’t skip

I pay the premium subscription and now it is almost impossible to skip ads while listening to podcasts.

Visitor

I pay the premium subscription and now it is almost impossible to skip ads while listening to podcasts.

mribers

Newbie

1241 Views

2 replies

2 likes

  • 1241 Views
  • 2 replies
  • 2 likes

Superuser Contribution Notification and Consent Agreement Loop Issue in Messages Tab

Hello Spotify Support,I’m encountering a frustrating issue when accessing the Messages tab on the Spotify Community website. There is a notification icon on my profile’s Messages tab, prompting me to review a private messenger consent agreement.When ...

Regular

Hello Spotify Support, I’m encountering a frustrating issue when accessing the Messages tab on the Spotify Community website. There is a notification icon on my profile’s Messages tab, prompting me ...

ThePodfather

Spotify

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ended my Hulu subscription without notice

I have had Spotify Premium for a few years now and have the hulu app free. I was just watching hulu 2 days ago and now it says I have to log in. It won't work. If the promotion ended in 2019 why have I been watching it all of these years?

Casual Listener

I have had Spotify Premium for a few years now and have the hulu app free. I was just watching hulu 2 days ago and now it says I have to log in. It won't work. If the promotion ended in 2019 why have...

Kalisa7

Visitor

18485 Views

14 replies

0 likes

Other
  • 18485 Views
  • 14 replies
  • 0 likes

Superuser Contribution [PS4] Spotify throws error WV-33898-1 after launching

PlanPremiumCountryPerúDevicePS4 ProOperating SystemFirmware 8.00My Question or IssueThe application on PS4 fails to launch with the error code WV-33898-1, and in the top left corner, the error 0x00000006 briefly appears with the message "Couldn't res...

Newbie

Plan Premium Country Perú Device PS4 Pro Operating System Firmware 8.00 My Question or Issue The application on PS4 fails to launch with the error code WV-33898-1, and in the top left corner...

sushi4577

Visitor

8054 Views

3 replies

0 likes

PlayStation
  • 8054 Views
  • 3 replies
  • 0 likes

Checkmarks Not Showing for Latest Added Songs in Large Playlists

Free plan, windows web. I have a playlist with 400 songs. When I view songs from this playlist in another playlist, some of them don’t show the checkmark indicating they’re already added. However, after adding the last 50 songs from my 400-song playl...

Gig Goer

Free plan, windows web.   I have a playlist with 400 songs. When I view songs from this playlist in another playlist, some of them don’t show the checkmark indicating they’re already added. Ho...

mjdb71

Regular

316 Views

1 replies

0 likes

Music
  • 316 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Does Wrapped count Desktop app's listening data?

PlanPremiumCountry DeviceDesktopOperating SystemWindows 10 My Question or IssueI am using both my Desktop and my phone. I am getting every year the Wrapped thing. By reading previous topics, I know that you can't play the Wrapped on the Desktop App, ...

Newbie

Plan Premium Country   Device Desktop Operating System Windows 10   My Question or Issue I am using both my Desktop and my phone. I am getting every year the Wrapped thing. By rea...

Squzor

Newbie

14826 Views

10 replies

0 likes

Other
  • 14826 Views
  • 10 replies
  • 0 likes

Superuser Contribution Podcast will not publish

PlanFreeCountryUSADeviceAcer Laptop Operating SystemWindows 11 My Question or Issue

Visitor

Plan Free Country USA Device Acer Laptop  Operating System Windows 11   My Question or Issue  

Eni

Moderator

135 Views

1 replies

0 likes

Other
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Opção Video não aparece no aplicativo.

Plan: Premium FamilyCountry: Brazil DeviceSamsung M23Operating SystemAndroid 14 My Question or Issue Dentro do aplicativo não aparece opção para reproduzir vídeo. Fiz todos os procedimentos para uma limpeza limpa completa mas não adiantou e já tentei...

Casual Listener

  Plan: Premium Family Country: Brazil   Device Samsung M23 Operating System Android 14   My Question or Issue   Dentro do aplicativo não aparece opção para reprod...

RamonRios10

Casual Listener

479 Views

2 replies

0 likes

Other
  • 479 Views
  • 2 replies
  • 0 likes

Superuser Contribution My spotify is updated but the Blend invite link does not work

Even though my spotify is the most recent version, when I click the Blend invite link it just opens the app and doesn't lead me to the blend. Is this an Android thing??

Visitor

Even though my spotify is the most recent version, when I click the Blend invite link it just opens the app and doesn't lead me to the blend. Is this an Android thing??

Dessi

Moderator

1095 Views

3 replies

0 likes

  • 1095 Views
  • 3 replies
  • 0 likes

Superuser Contribution Smart shuffle doesn't play recently added songs

Aside from various existing problems with smart shuffle like the shuffle order always being the exact same etc. I've noticed fairly recently that smart shuffle also doesn't play recently added songs at all, systematically. If I scroll the the playlis...

Music Fan

Aside from various existing problems with smart shuffle like the shuffle order always being the exact same etc. I've noticed fairly recently that smart shuffle also doesn't play recently added songs ...

AlejaR

Moderator

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy watch app bug

I'm using the app on Samsung galaxy watch ultra with Hebrew system language (rtl) and I'm unable to swipe in the app from the main screen and therefore unable to pick songs to play.When I'm trying to swipe left nothing happens (probably because the r...

Casual Listener

I'm using the app on Samsung galaxy watch ultra with Hebrew system language (rtl) and I'm unable to swipe in the app from the main screen and therefore unable to pick songs to play. When I'm trying ...

IIIdefconIII

Casual Listener

2213 Views

16 replies

3 likes

  • 2213 Views
  • 16 replies
  • 3 likes

Superuser Contribution Spotify connect not working properly

PlanPremium individualCountryAustraliaDeviceiPhone XR and Lenovo/google smart clockOperating SystemiOS 18.5 My Question or IssueIf I am playing music on my phone and a family member plays music on the smart clock, my phone automatically connects to t...

Visitor

Plan Premium individual Country Australia Device iPhone XR and Lenovo/google smart clock Operating System iOS 18.5   My Question or Issue If I am playing music on my phone and a family...

Yordan

Moderator

325 Views

1 replies

0 likes

Account
Other
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution History

Plan: PremiumCountry: CanadaDevice: Car: Android Auto and Desktop: Windows 11 My Question or Issue:I listen to a lot of podcasts on Spotify besides music. In some cases, I'd like to go back and listen to certain podcasts again. The 'Recently Played' ...

Newbie

Plan: Premium Country: Canada Device: Car: Android Auto and Desktop: Windows 11   My Question or Issue: I listen to a lot of podcasts on Spotify besides music. In some cases,...

AlejaR

Moderator

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t download playlists on firestick

PlanPremiumCountryMexicoDeviceFire TV stick 3rd GenOperating SystemFire OS 7.6.8.8 My Question or IssueI don’t see the “download” button on the Spotify app on the firestick, I want to download playlists to listen while offline. Network is ok, still h...

Visitor

  Plan Premium Country Mexico Device Fire TV stick 3rd Gen Operating System Fire OS 7.6.8.8     My Question or Issue I don’t see the “download” button on the Spotify app on...

Susan_GP

Moderator

261 Views

1 replies

0 likes

Other
  • 261 Views
  • 1 replies
  • 0 likes