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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

41623 Views

7 replies

2 likes

  • 41623 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

jror2011

Visitor

34249 Views

183 replies

16 likes

Other
  • 34249 Views
  • 183 replies
  • 16 likes

Superuser Contribution Transcript for my podcast

Hi there, Would you please give me the transcript option for my dating as I just release the statement below today it would help filled the copyright claim and prevent any future incident. please find my showNobody’s dating anymore statement I’ve rel...

Visitor

Hi there,    Would you please give me the transcript option for my dating as I just release the statement below today it would help filled the copyright claim and prevent any future incid...

jball

Visitor

426 Views

2 replies

0 likes

BB10
Connect
  • 426 Views
  • 2 replies
  • 0 likes

Hörbuchzeit nachkaufen

Meine Zeit Hörbücher zu Horen ist in meinem Duo-Abo verbraucht, jetzt möchte ich Zeit nachkaufen, geht aber nicht

Visitor

Meine Zeit Hörbücher zu Horen ist in meinem Duo-Abo verbraucht, jetzt möchte ich Zeit nachkaufen, geht aber nicht

Bittencourt

Spotify Star

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I open spotify an unknown song starts playing

- It’s been three separate times already when I’ve opened Spotify, and for a literal split second seen the song I was playing before at the bottom of the screen, but then this random song from this artist called “Saiso Cupid” starts playing. It’s alw...

Casual Listener

- It’s been three separate times already when I’ve opened Spotify, and for a literal split second seen the song I was playing before at the bottom of the screen, but then this random song from this a...

Amay

Spotify Star

301 Views

1 replies

0 likes

Other
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast episode stuck at 0:00

Same here. I also noticed a bug where a video podcast will stay stuck at 0:00 and never play when it is sent over Spotify Connect to the Windows app minimized to the tray. Meanwhile, no problems doing this with music or audio-only podcasts. Yet anoth...

Roadie

Same here. I also noticed a bug where a video podcast will stay stuck at 0:00 and never play when it is sent over Spotify Connect to the Windows app minimized to the tray. Meanwhile, no problems doin...

MihailY

Moderator

198 Views

1 replies

0 likes

Other
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files not syncing to iphone

I'm a Spotify Premium user, and I have a playlist with a number of local files on it. These are on my computer, and then I synced them over to my iphone (SE). For months, this had been working fine, but all of a sudden, everything on my iphone undown...

Regular

I'm a Spotify Premium user, and I have a playlist with a number of local files on it. These are on my computer, and then I synced them over to my iphone (SE). For months, this had been working fine, ...

Seccy

Visitor

9622 Views

42 replies

13 likes

  • 9622 Views
  • 42 replies
  • 13 likes

Superuser Contribution There is no podcasts section

PlanPremiumCountryKazakhstanMy Question or IssueI am from Kazakhstan and couple weeks ago I subscribed to premium plan. One of the reasons for switching to Spotify was podcasts. However, there is no podcasts section, just music. What should I do?

Casual Listener

Plan Premium Country Kazakhstan My Question or Issue I am from Kazakhstan and couple weeks ago I subscribed to premium plan.  One of the reasons for switching to Spotify was podcasts. Howev...

neogysays

Visitor

687 Views

4 replies

0 likes

Other
  • 687 Views
  • 4 replies
  • 0 likes

Superuser Contribution Trying to access the web player just says 429 too many requests

I use the webplayer at work because we can't download the desktop app. I've been using the web player for a few months now. All of a sudden today when I try to go to the webplayer via firefox a get a white screen with the words 429 too many requests....

Casual Listener

I use the webplayer at work because we can't download the desktop app. I've been using the web player for a few months now. All of a sudden today when I try to go to the webplayer via firefox a get...

Shadow666

Visitor

37326 Views

91 replies

19 likes

  • 37326 Views
  • 91 replies
  • 19 likes

Superuser Contribution Spotify Connect randomly stops on Alexa Multi Room Speaker Groups

Plan: PremiumCountry: USADevice: Alexa Spotify Connect, dots, shows, echo, multi room Alexa speakersSpotify ver 8.5.19iPhone XS, iOS 12.4Linksys Velop mesh router 3 nodes. My Question or Issue Anyone help fix this: When listening to music on Alexa mu...

Newbie

  Plan: Premium Country: USA Device: Alexa Spotify Connect, dots, shows, echo, multi room Alexa speakers Spotify ver 8.5.19 iPhone XS, iOS 12.4 Linksys Velop mesh router 3 nodes.   ...

javajnky

Casual Listener

16871 Views

40 replies

35 likes

Connect
  • 16871 Views
  • 40 replies
  • 35 likes

Superuser Contribution Spotify keeps pausing every 10 to 30 seconds it's getting anoying.

It doesn't matter if it's a video, podcast or song it pauses and won't unpause untill i do it. No matter what it's connected too

Visitor

It doesn't matter if it's a video, podcast or song it pauses and won't unpause untill i do it. No matter what it's connected too

Eni

Moderator

147 Views

1 replies

0 likes

  • 147 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What happened to the Spotify Storylines feature?

It was those little notes that artists would attach to some songs and basically added their own thoughts to the song or more meaning to it

Visitor

It was those little notes that artists would attach to some songs and basically added their own thoughts to the song or more meaning to it

drearyrat

Casual Listener

936 Views

3 replies

0 likes

  • 936 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify App & Website not working in Ukraine

PlanFreeCountryUkraineDeviceLenovo Z50-70, Redmi Note 7Operating SystemWindows 10 21H2, Android 12 My Question or IssueI live in Ukraine, the territory where I live in is temporarily occupied (Luhansk) and I think it's related to my issues with Spoti...

Newbie

Plan Free Country Ukraine Device Lenovo Z50-70, Redmi Note 7 Operating System Windows 10 21H2, Android 12   My Question or Issue I live in Ukraine, the territory where I live in is tem...

sany0k

Regular

2355 Views

13 replies

5 likes

Other
  • 2355 Views
  • 13 replies
  • 5 likes

Solved!!Superuser Contribution Songs skipped when switching apps

I'm reporting a bug. As of relatively recently, on mobile, when I switch quickly from Spotify to another app, it skips the song. This is annoying when I'm in my car switching from Spotify to a navigation app in moments where I'm not moving. Thank you...

Roadie

I'm reporting a bug.   As of relatively recently, on mobile, when I switch quickly from Spotify to another app, it skips the song. This is annoying when I'm in my car switching from Spotify to...

AlejaR

Moderator

546 Views

3 replies

0 likes

  • 546 Views
  • 3 replies
  • 0 likes

Let's Talk About Smart Shuffle Shall We?

I don't see very many people on here with positive reviews of the playlist option you cannot disable, Smart Shuffle. I went looking for a way to disable it yesterday when suddenly, my playlist would get moved from regular old Shuffle to Smart Shuffle...

Newbie

I don't see very many people on here with positive reviews of the playlist option you cannot disable, Smart Shuffle.   I went looking for a way to disable it yesterday when suddenly, my playli...

MattSuda

Spotify Star

498 Views

1 replies

1 likes

  • 498 Views
  • 1 replies
  • 1 likes

Remove Smart Shuffle

That is all. Bring back enhance please. It’s the SINGLE thing keeping me on Apple Music

Gig Goer

That is all. Bring back enhance please. It’s the SINGLE thing keeping me on Apple Music

MattSuda

Spotify Star

588 Views

1 replies

1 likes

  • 588 Views
  • 1 replies
  • 1 likes

Solved!! Smart shuffle should have a disable feature

The smart shuffle feature should have a disable option available! It’s really inconvenient as whenever I try to shuffle or reshuffle my playlist this feature turns on and changes my music!

Newbie

The smart shuffle feature should have a disable option available! It’s really inconvenient as whenever I try to shuffle or reshuffle my playlist this feature turns on and changes my music! 

MattSuda

Spotify Star

347 Views

2 replies

2 likes

  • 347 Views
  • 2 replies
  • 2 likes

Solved!! Delete Smart shuffle! Or let us toggle it!

Well since spotify won't listen to the thousands of complaints I'll just add another. Spotify couldn't **bleep** about its customers going off the lack of effort to help us with a simple toggle switch to turn smart shuffle off. Living in a rural area...

Regular

Well since spotify won't listen to the thousands of complaints I'll just add another. Spotify couldn't **bleep** about its customers going off the lack of effort to help us with a simple toggle switc...

MattSuda

Spotify Star

784 Views

4 replies

3 likes

Other
  • 784 Views
  • 4 replies
  • 3 likes

Solved!! Smart Shuffle needs to go!

Smart Shuffle keeps turning on after the first song of my playlist. I go turn it off and bam it's back on again. Not only is it irritating but it plays songs I don't even like. I like my playlists stop trying to add to them!!!!!!!!

Visitor

Smart Shuffle keeps turning on after the first song of my playlist. I go turn it off and bam it's back on again. Not only is it irritating but it plays songs I don't even like. I like my playlists st...

MattSuda

Spotify Star

816 Views

4 replies

8 likes

  • 816 Views
  • 4 replies
  • 8 likes

Solved!! PLEASE GIVE US AN OPTION TO DISABLE SMART SHUFFLE

That’s all. The feature is nice but I just want to shuffle through some of my songs from time to time. Thank you.

Newbie

That’s all. The feature is nice but I just want to shuffle through some of my songs from time to time.  Thank you.  

MattSuda

Spotify Star

3544 Views

3 replies

10 likes

  • 3544 Views
  • 3 replies
  • 10 likes