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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56258 Views

7 replies

4 likes

  • 56258 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37465 Views

209 replies

18 likes

Other
  • 37465 Views
  • 209 replies
  • 18 likes

Superuser Contribution Google Home Multi user

Two users of Spotify ( one free account and one premium)One google Nest mini speaker How do you get the home mni speaker to play from the right spotify account ?Voice match is set up on both accountsBut no matter what the second user when they ask to...

Regular

Two users of Spotify ( one free account and one premium) One google Nest mini speaker   How do you get the home mni speaker to play from the right spotify account ? Voice match is set up on ...

Eni

Moderator

452 Views

2 replies

0 likes

Other
  • 452 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist going over after some time

Hello, since few weeks, I'm experiencing a bug. When I listen a long episode on my Google home, after some time, more or less 2 hours, Spotify skips to another song / episode without any reason. Is someone experiencing that too? Thanks PlanPremiumCou...

Casual Listener

Hello,    since few weeks, I'm experiencing a bug.  When I listen a long episode on my Google home, after some time, more or less 2 hours, Spotify skips to another song / episode wi...

Vasil

Moderator

546 Views

5 replies

0 likes

Connect
Samsung
  • 546 Views
  • 5 replies
  • 0 likes

Randomly turns on home unit

3am my home unit turns on a song not in my playlist. On my phone I have to turn it off, it shows it playing on my home system. I have tried to disconnect my phone from Wifi nothing seems to work.

Newbie

3am my home unit turns on a song not in my playlist. On my phone I have to turn it off, it shows  it playing on my home system. I have tried to disconnect my phone from Wifi nothing seems to wor...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution How to deactivate "join session" function?

Hello,When I want to listen to music in the living room, I use "Spotify Connect" and listen to the music via a connected stereo system.Unfortunately, all the other family members then get a notification on their mobile phone asking if they want to jo...

Casual Listener

Hello, When I want to listen to music in the living room, I use "Spotify Connect" and listen to the music via a connected stereo system. Unfortunately, all the other family members then get a notif...

callum_02

Casual Listener

79619 Views

20 replies

25 likes

  • 79619 Views
  • 20 replies
  • 25 likes

No lyrics when running spotify through a bluetooth .. why?

when using my phone normally, all the songs have a lyric button and displays the lyrics perfectly.. when I run it through the Aux via bluetooth .. i can get the music to play but the app no longer show lyrics. if I go back to native through the phone...

Casual Listener

when using my phone normally, all the songs have a lyric button and displays the lyrics perfectly.. when I run it through the Aux via bluetooth .. i can get the music to play but the app no longer sh...

1392 Views

0 replies

0 likes

  • 1392 Views
  • 0 replies
  • 0 likes

remove that 'welcome back crunchies' or whatever ASMR ad

annoying as dogass, my ears hurt and my mood is fked, so can you just remove it, i can mostly endure the random music ads or gatorade ads that plays 5 times after every 2 song, but i can't endure some woman whispering into the mic, almost deep throat...

Newbie

annoying as dogass, my ears hurt and my mood is fked, so can you just remove it, i can mostly endure the random music ads or gatorade ads that plays 5 times after every 2 song, but i can't endure som...

241 Views

0 replies

1 likes

Other
  • 241 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Community] annoying sound of the lady in the advertisement

With regards to your recent advertisement... please stop using it since the lady sounds soooooo annoying and too loud. I don't know what English accent she is speaking .. Please ask your actors/actresses speak normally without any exaggeration. Sorry...

Visitor

With regards to your recent advertisement... please stop using it since the lady sounds soooooo annoying and too loud. I don't know what English accent she is speaking .. Please ask your actors/actre...

Kannann

Visitor

1844 Views

3 replies

3 likes

  • 1844 Views
  • 3 replies
  • 3 likes

Superuser Contribution Wrong language in advertisements (Portuguese)

PlanFreeCountryPortugalDeviceDesktopOperating SystemWindows 10 My Question or IssueHi! Recently the ads in my account started to be played in Portuguese from Brazil, while before they were in Portuguese from Portugal. This annoys me a bit more. Was t...

Casual Listener

Plan Free Country Portugal Device Desktop Operating System Windows 10   My Question or Issue Hi! Recently the ads in my account started to be played in Portuguese from Brazil, while be...

janishri

Newbie

1803 Views

12 replies

2 likes

Other
  • 1803 Views
  • 12 replies
  • 2 likes

Solved!!Superuser Contribution A few podcast such as Huberman Lab & Practical Stoicism are not playing?

Playing songs with no issue but some podcast are not playing at all, it's just keep getting stuck at 0:00, I've tried skipping, changing to different episodes, restarting device, clearing cache, uninstalling then reinstalling the app but everything g...

Casual Listener

Playing songs with no issue but some podcast are not playing at all, it's just keep getting stuck at 0:00, I've tried skipping, changing to different episodes, restarting device, clearing cache, unin...

Faber2

Casual Listener

1462 Views

5 replies

0 likes

  • 1462 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why my mix stopped changing songs remain the same

In the mixes that spotify has created for me of artis servants they stopped changing the songs or simply did not show most of their songs having pas songs, or simply left the same artist songs but changed the challenge songs.

Newbie

In the mixes that spotify has created for me of artis servants they stopped changing the songs or simply did not show most of their songs having pas songs, or simply left the same artist songs but ch...

OscarDC

Moderator

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Keep track of podcast progress when you listen together in real life

My partner and I both have Spotify accounts, and we like to listen to podcasts together. Sometimes, we'll physically be in the same place, and listen to the podcast out loud. It would be great if there was an easy way to indicate in spotify that you ...

Newbie

My partner and I both have Spotify accounts, and we like to listen to podcasts together. Sometimes, we'll physically be in the same place, and listen to the podcast out loud.   It would be gre...

AlejaR

Moderator

568 Views

1 replies

0 likes

Mobile
Podcasts
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not provide subwoofer out on Xbox one

I listen to Spotify on my Xbox one that passes through a pioneer home theater receiver. Every other app engages my subwoofer but Spotify recently stoped. I've tried a hard reset, Looked at the settings in Xbox and set my output to Dolby digital. Is t...

Newbie

I listen to Spotify on my Xbox one that passes through a pioneer home theater receiver. Every other app engages my subwoofer but Spotify recently stoped. I've tried a hard reset, Looked at the settin...

ryrym897

Music Fan

2802 Views

14 replies

1 likes

  • 2802 Views
  • 14 replies
  • 1 likes

Superuser Contribution Spotify randomly plays a song I don't know saying I searched for it

As I listen, Spotify will randomly start playing this song:https://open.spotify.com/track/4y2SshixeFlqPprLmoZtJe?si=fK3VHGcbQaKB1BP_4F7TBA&utm_source=copy-linkIt says I searched for it, but I've never heard of it, and my phone is screen is off when i...

Regular

As I listen, Spotify will randomly start playing this song: https://open.spotify.com/track/4y2SshixeFlqPprLmoZtJe?si=fK3VHGcbQaKB1BP_4F7TBA&utm_source=copy-link It says I searched for it, but...

Elena

Moderator

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Smart Shuffle is not a replacement for Enhance button! Bring Enhance back

Enhance playlist is my most favorite feature on the entire app. It matches the vibes of my playlists pretty well, even very specific ones. I love the ability to preview the recommended songs and add or remove the ones I already know. However, now I h...

Newbie

Enhance playlist is my most favorite feature on the entire app. It matches the vibes of my playlists pretty well, even very specific ones. I love the ability to preview the recommended songs and add ...

MattSuda

Spotify Star

7117 Views

25 replies

130 likes

  • 7117 Views
  • 25 replies
  • 130 likes

Superuser Contribution i cant download any playlist on any device

At first the message "too many devices have downloaded music" - which didnt make sense because i had only 4 devices with offline playlists.Then i tried to remove all playlists from my phone and then it said i dont have premium? i also tried to turn o...

Newbie

At first the message "too many devices have downloaded music" - which didnt make sense because i had only 4 devices with offline playlists. Then i tried to remove all playlists from my phone and the...

Elena

Moderator

325 Views

1 replies

0 likes

Other
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito pedir reembolso de dinero, debido a que me cobraron mal

Necesito solicitar reembolso de dinero porque me cobraron plan premium siendo plan estudiante y contaba con ese dinero para otro pago, son $2020 cobrados de más.

Visitor

Necesito solicitar reembolso de dinero porque me cobraron plan premium siendo plan estudiante y contaba con ese dinero para otro pago, son $2020 cobrados de más.

OscarDC

Moderator

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays after I fall asleep. Uses up my data. How to stop this?

When listening to podcasts at night I often fall asleep. Spotify continues to run all night. It is using up my data allowance. Have gone through all settings but cannot find out how to automatically restrict time. How do I set a time limit?

Visitor

When listening to podcasts at night I often fall asleep. Spotify continues to run all night. It is using up my data allowance. Have gone through all settings but cannot find out how to automatically ...

Yordan

Moderator

895 Views

1 replies

0 likes

  • 895 Views
  • 1 replies
  • 0 likes

Unable to see sonos speaker unless opening the app

My Huawei p30 pro phone easily sees my cast devices (Sonos included) but my p50 pocket I need to open Sonos app when the speaker was off.I don't know why my Spotify doesn't see the speaker when scanning until I open the Sonos app first. This is tempo...

Newbie

My Huawei p30 pro phone easily sees my cast devices (Sonos included) but my p50 pocket I need to open Sonos app when the speaker was off. I don't know why my Spotify doesn't see the speaker when sca...

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Jump back in" feature is stuck displaying the same albums

I listened to some albums about a month ago while I was traveling. Now they are stuck in the Jump back in Tab on both my desktop and android version.I don't follow the artists. I don't have any of their songs or albums liked. Any idea on how to switc...

Casual Listener

I listened to some albums about a month ago while I was traveling. Now they are stuck in the Jump back in Tab on both my desktop and android version. I don't follow the artists. I don't have any of...

Notcooldude

Casual Listener

2682 Views

2 replies

0 likes

  • 2682 Views
  • 2 replies
  • 0 likes