Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7042 Views
  • 49 replies
  • 6 likes
  • Other
  • 7042 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19101 Views
  • 9 replies
  • 2 likes
  • Other
  • 19101 Views
  • 9 replies
  • 2 likes

Why doesn't Spotify App remember what I was listening to?

It's my opinion that the Smart TV Spotify App is not very friendly to use. It does not remember where you left off, instead, it reloads the page and you're stuck on an impersonal home screen. It would be nice if Spotify could be opened and you'd pick...

  • Newbie
  • It's my opinion that the Smart TV Spotify App is not very friendly to use. It does not remember where you left off, instead, it reloads the page and you're stuck on an impersonal home screen. It woul...
  • Pixelsnap
  • Newbie
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

[Community][Podcasts] Support for Joe Rogan

Just went premium to show my support for Spotify and standing up to the psychotic censorship we have to deal with today. Thank you Spotify for being reasonable in unreasonable times.

  • Visitor
  • Just went premium to show my support for Spotify and standing up to the psychotic censorship we have to deal with today. Thank you Spotify for being reasonable in unreasonable times.
  • 209 Views
  • 0 replies
  • 2 likes
  • Podcasts
  • 209 Views
  • 0 replies
  • 2 likes

Superuser Contribution Wrong Translation

Hello! Spotify HK, We have found out the problem with the language setting of the app, I have chosen the language as TRADITIONAL CHINESE, but the app always show up some Simplified Chinese, which is irritating! If you do not take steps to resolve the...

  • Visitor
  • Hello! Spotify HK, We have found out the problem with the language setting of the app, I have chosen the language as TRADITIONAL CHINESE, but the app always show up some Simplified Chinese, which is ...
  • MafeG
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Other
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Google Assistant][Connect] Get rid of "Sorry, the music stopped..." audio alert

This is something that only seems to happy with Spotify Connect on Google Assistant devices. Whenever I'm playing Spotify through my Google Nest Audio and then switch to use Spotify on another device, I hear the message, "Sorry, the music stopped sin...

  • Newbie
  • This is something that only seems to happy with Spotify Connect on Google Assistant devices. Whenever I'm playing Spotify through my Google Nest Audio and then switch to use Spotify on another device...
  • Novy
  • Moderator
  • 574 Views
  • 1 replies
  • 1 likes
  • 574 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Desktop][Podcasts] Bug: Pause point is not preserved

There has been a bug in the app for months now, where if you listen to a podcast episode, sometimes the point at which you pause the episode is not preserved between devices, or even when returning on the same device. For example, if you pause 30 min...

  • Visitor
  • There has been a bug in the app for months now, where if you listen to a podcast episode, sometimes the point at which you pause the episode is not preserved between devices, or even when return...
  • Jeremy
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • Desktop
    Podcasts
  • 350 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Re: An error occurred Something went wrong. Try reloading the page. Other devices in the network wo

I've been trying to log into my desktop spotify app for at least one week now. I've tried deleting the app and re-downloading, deleting the cookies on Google Chrome and re-downloading desktop app. Please help Spotify

20220125_070438.jpg
  • Visitor
  • I've been trying to log into my desktop spotify app for at least one week now. I've tried deleting the app and re-downloading, deleting the cookies on Google Chrome and re-downloading desktop app. Pl...
  • Jeremy
  • Spotify Legend
  • 927 Views
  • 3 replies
  • 0 likes
  • 927 Views
  • 3 replies
  • 0 likes

[Community][Podcasts] Add racism and medical misinformation for every podcast

If it’s such a good business model, I don’t know why you just limit this to Joe Rogan. I think there should be a toggle that automatically inserts racist comments and sketchy medical misinformation into _every_ podcast. Just make ALL your content so ...

  • Newbie
  • If it’s such a good business model, I don’t know why you just limit this to Joe Rogan. I think there should be a toggle that automatically inserts racist comments and sketchy medical misinformation i...
  • 282 Views
  • 0 replies
  • 1 likes
  • Podcasts
  • 282 Views
  • 0 replies
  • 1 likes

How do I disable autoplay on Roku app?

PlanPremiumCountryUnited StatesDeviceRokuOperating SystemRoku My Question or IssueLately the Spotify app on Roku has been autoplaying additional tracks after an album I'm listening to has finished, despite me having autoplay turned off with my other ...

  • Newbie
  • Plan Premium Country United States Device Roku Operating System Roku   My Question or Issue Lately the Spotify app on Roku has been autoplaying additional tracks after an album I'm lis...
  • 461 Views
  • 0 replies
  • 0 likes
  • Other
  • 461 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lyrics wont work on my phone, only on my computer

When the Spotify lyric feature was released I was so excited. But when the pop-up showed up on my phone, I accidentally clicked dismiss. I have not been able to see the lyrics or the pop-up ever again. I can only see them on my computer. I tried rese...

  • Newbie
  • When the Spotify lyric feature was released I was so excited. But when the pop-up showed up on my phone, I accidentally clicked dismiss. I have not been able to see the lyrics or the pop-up ever agai...
  • flowermoon6
  • Spotify
  • 232 Views
  • 1 replies
  • 0 likes
  • Other
  • 232 Views
  • 1 replies
  • 0 likes

Army is spreading a project to manipulate Spotify chart. Do you

V-army is spreading a project to manipulate Spotify chart. Do you know about it? I understand fandoms always have streaming project but this is too much.Increasing from less than 30k to 600k/day with only 1000 fans by creating many free acc and each ...

  • Visitor
  • V-army is spreading a project to manipulate Spotify chart. Do you know about it?   I understand fandoms always have streaming project but this is too much. Increasing from less than 30k to 60...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Is the selection of gender really necessary when signin up?

So when sitting in a class in interaction design i realized one thing, the spotify app has only three gender options at sign-up! Your app has only 3 gender options, these being male, female and non-binary. With all due respect to your UX designers an...

271389675_456394259279521_7212532189093548767_n.jpg 271828249_1173955916471605_2925720520129285175_n.jpg 272046977_1616643952007893_1510122889524849124_n.jpg 271877078_1146375429232344_4801799181304207226_n.jpg
  • Newbie
  • So when sitting in a class in interaction design i realized one thing, the spotify app has only three gender options at sign-up! Your app has only 3 gender options, these being male, female and non...
  • Ver
  • Spotify Legend
  • 725 Views
  • 1 replies
  • 0 likes
  • Other
  • 725 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share Playlist on Company Instagram

My Question or Issue Hello, I work for a company and would like to know if it is legally allowed to share our created playlists on our brand's IG story, bio and newsletter. Happy to receive information. Thanks

  • Newbie
  •   My Question or Issue   Hello, I work for a company and would like to know if it is legally allowed to share our created playlists on our brand's IG story, bio and newsletter.  Ha...
  • Alex
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Other
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have pop-up confirmation for removing downloads and clearing cache.

I'm pretty sure there used to be a confirmation pop-up when one pressed 'Remove all downloads', on the app? It seems to no longer be there, and the result is that I've twice mistakenly deleted my downloads while trying to clear cache. There should be...

  • Newbie
  • I'm pretty sure there used to be a confirmation pop-up when one pressed 'Remove all downloads', on the app? It seems to no longer be there, and the result is that I've twice mistakenly deleted my dow...
  • MafeG
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Other
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep**, **bleep**, the **bleep** etc

Just noticed that the words in the title of this post are banned on the community forums. They appear as ***bleep***: **bleep**The **bleep****bleep** Why? Are we eight years old? Is the community forum run by fundamentalist Christians? Are we going t...

  • Roadie
  • Just noticed that the words in the title of this post are banned on the community forums. They appear as ***bleep***:   **bleep** The **bleep** **bleep**   Why? Are we eight years old...
  • Ver
  • Spotify Legend
  • 491 Views
  • 3 replies
  • 0 likes
  • Other
  • 491 Views
  • 3 replies
  • 0 likes

Superuser Contribution Alexa voice command behavior changed for Open/Play?

PlanPremiumCountryUKDeviceEcho Dot 3rd GenOperating SystemAlexa? My Question or IssueI disabled the Spotify skill on Alexa as I had a problem with scrobbling (still not resolved) and since I reenabled and reconnected the skill, the "Play Spotify" and...

  • Casual Listener
  • Plan Premium Country UK Device Echo Dot 3rd Gen Operating System Alexa?   My Question or Issue I disabled the Spotify skill on Alexa as I had a problem with scrobbling (still not resol...
  • Jeremy
  • Spotify Legend
  • 422 Views
  • 3 replies
  • 0 likes
  • Connect
    Other
  • 422 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Wear OS: Go Offline

Hi, I noticed that the battery drain in Wear OS is pretty extreme. I am pretty sure that a lot has to do with the app constantly streaming it's playback progress to all devices. This gets even more apparent on devices with LTE. As LTE already consume...

  • Casual Listener
  • Hi, I noticed that the battery drain in Wear OS is pretty extreme. I am pretty sure that a lot has to do with the app constantly streaming it's playback progress to all devices. This gets even more a...
  • jezeri1
  • Newbie
  • 1382 Views
  • 5 replies
  • 13 likes
  • Other
  • 1382 Views
  • 5 replies
  • 13 likes

Apps with access to your Spotify information....not working

Hi,I have an Autonomics Mirage MMS 5a that has linked to Spotify for years. It stopped working and I am trying to get it up and running again.Typically I have had to approve a third party app inside Spotify's "Apps with access to your Spotify informa...

  • Newbie
  • Hi, I have an Autonomics Mirage MMS 5a that has linked to Spotify for years. It stopped working and I am trying to get it up and running again. Typically I have had to approve a third party app ins...
  • 741 Views
  • 0 replies
  • 1 likes
  • App & Features
  • 741 Views
  • 0 replies
  • 1 likes

Superuser Contribution Video podcasts not working at all

Plan/PremiumCountryIndiaDeviceIphone 11 pro Operating SystemIos 14 My Question or IssueHey guys,So i am from India and i had purchased spotify premium family plan a few months ago. I really love the podcasts on here but there is just one big problem....

  • Newbie
  •   Plan /Premium Country India Device Iphone 11 pro  Operating System Ios 14   My Question or Issue Hey guys, So i am from India and i had purchased spotify premium family p...
  • Alex
  • Spotify Legend
  • 753 Views
  • 1 replies
  • 0 likes
  • Other
    Philips
    Samsung
    Sony
  • 753 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web player is auto skipping songs

I`m using Firefox 96, win7 64bit. DRM is working!!!, uBlock is off, cookie is allow, cleared cookie and cache.When i try to play song, player is starts autoskipping songs, on random song stops, plays song for 9 second and stops, play button not respo...

  • Newbie
  •   I`m using Firefox 96, win7 64bit. DRM is working!!!, uBlock is off, cookie is allow, cleared cookie and cache. When i try to play song, player is starts autoskipping songs, on random song st...
  • Eni
  • Moderator
  • 607 Views
  • 1 replies
  • 0 likes
  • Other
  • 607 Views
  • 1 replies
  • 0 likes