Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Visitor
23800 Views
9 replies
2 likes
At first the message "too many devices have downloaded music" - which didnt make sense because i had only 4 devices with offline playlists.Then i tried to remove all playlists from my phone and then it said i dont have premium? i also tried to turn o...
At first the message "too many devices have downloaded music" - which didnt make sense because i had only 4 devices with offline playlists. Then i tried to remove all playlists from my phone and the...
Moderator
287 Views
1 replies
0 likes
Necesito solicitar reembolso de dinero porque me cobraron plan premium siendo plan estudiante y contaba con ese dinero para otro pago, son $2020 cobrados de más.
Necesito solicitar reembolso de dinero porque me cobraron plan premium siendo plan estudiante y contaba con ese dinero para otro pago, son $2020 cobrados de más.
Moderator
345 Views
1 replies
0 likes
When listening to podcasts at night I often fall asleep. Spotify continues to run all night. It is using up my data allowance. Have gone through all settings but cannot find out how to automatically restrict time. How do I set a time limit?
When listening to podcasts at night I often fall asleep. Spotify continues to run all night. It is using up my data allowance. Have gone through all settings but cannot find out how to automatically ...
Moderator
807 Views
1 replies
0 likes
Cuando meto mi usuario y mi contraseña me aparece q voy a iniciar sesion pero se me vuelve poner en iniciar sesion.
Cuando meto mi usuario y mi contraseña me aparece q voy a iniciar sesion pero se me vuelve poner en iniciar sesion.
Moderator
209 Views
1 replies
0 likes
I listened to some albums about a month ago while I was traveling. Now they are stuck in the Jump back in Tab on both my desktop and android version.I don't follow the artists. I don't have any of their songs or albums liked. Any idea on how to switc...
I listened to some albums about a month ago while I was traveling. Now they are stuck in the Jump back in Tab on both my desktop and android version. I don't follow the artists. I don't have any of...
Moderator
2032 Views
1 replies
0 likes
annoying as dogass, my ears hurt and my mood is fked, so can you just remove it, i can mostly endure the random music ads or gatorade ads that plays 5 times after every 2 song, but i can't endure some woman whispering into the mic, almost deep throat...
annoying as dogass, my ears hurt and my mood is fked, so can you just remove it, i can mostly endure the random music ads or gatorade ads that plays 5 times after every 2 song, but i can't endure som...
221 Views
0 replies
1 likes
I want to have it to where my music is coming out of a speaker in the background while my game audio runs through my headset.
I want to have it to where my music is coming out of a speaker in the background while my game audio runs through my headset.
Moderator
1750 Views
1 replies
0 likes
Device: ChromebookBoth on the web player and app songs skip after 1-2 seconds.I have tried allowing protected content, but it still skips.
Device: Chromebook Both on the web player and app songs skip after 1-2 seconds. I have tried allowing protected content, but it still skips.
Moderator
225 Views
1 replies
0 likes
Entre mis dispositivos (navegador web y teléfono móvil) solo se puede dar me gusta en el navegador mientras que el dispositivo móvil no permite dar me gusta, descargar música y seguir artistas
Entre mis dispositivos (navegador web y teléfono móvil) solo se puede dar me gusta en el navegador mientras que el dispositivo móvil no permite dar me gusta, descargar música y seguir artistas
Moderator
291 Views
1 replies
0 likes
I don't know why it does this, it won't let me play my playlists either.
I don't know why it does this, it won't let me play my playlists either.
Moderator
235 Views
1 replies
0 likes
no one can see my public playlists
no one can see my public playlists
Moderator
389 Views
1 replies
0 likes
I have a new spotify account. I am experimenting with a premium account or a family account. Either way, I listen several different ways: via Sonoavia the app on my PCon my iphone with the app Up to now, any time I am listening on one device and I st...
I have a new spotify account. I am experimenting with a premium account or a family account. Either way, I listen several different ways: via Sonoa via the app on my PC on my i...
Newbie
7765 Views
5 replies
2 likes
PlanFreeDeviceiPhone XOperating SystemiOS 15.7 My Question or IssueMy skips have not been refreshing hourly for the past few days on mobile. Once I use up my 6 skips I do not get them back unless I uninstall and reinstall Spotify. I’ve deleted and re...
Plan Free Device iPhone X Operating System iOS 15.7 My Question or Issue My skips have not been refreshing hourly for the past few days on mobile. Once I use up my 6 skips I do not get...
Moderator
354 Views
3 replies
0 likes
I've tried unfollowing, refollowing, and setting/unsetting/resetting alerts for the Office Ladies podcast, but no matter what I do, I don't get get notified of new episodes! It works for every other show I follow.
I've tried unfollowing, refollowing, and setting/unsetting/resetting alerts for the Office Ladies podcast, but no matter what I do, I don't get get notified of new episodes! It works for every other ...
Moderator
288 Views
1 replies
0 likes
I bought a prepaid card and as soon as I scratched it to redeem the code it also scratched, what do I do?!
I bought a prepaid card and as soon as I scratched it to redeem the code it also scratched, what do I do?!
Spotify Star
207 Views
1 replies
0 likes
Most people complain about podcast recommendations being irrelevant and obvious ad placements, which is true. However, I and thousands of others have noted that Spotify consistently pushes NSFW content through podcasts, which my kids saw for the seco...
Most people complain about podcast recommendations being irrelevant and obvious ad placements, which is true. However, I and thousands of others have noted that Spotify consistently pushes NSFW conte...
Visitor
2305 Views
4 replies
8 likes
im trying to redeem my premium code but its asking for a city and state and all the stuff but its not working
im trying to redeem my premium code but its asking for a city and state and all the stuff but its not working
Spotify Legend
196 Views
1 replies
0 likes
My Huawei p30 pro phone easily sees my cast devices (Sonos included) but my p50 pocket I need to open Sonos app when the speaker was off.I don't know why my Spotify doesn't see the speaker when scanning until I open the Sonos app first. This is tempo...
My Huawei p30 pro phone easily sees my cast devices (Sonos included) but my p50 pocket I need to open Sonos app when the speaker was off. I don't know why my Spotify doesn't see the speaker when sca...
208 Views
0 replies
0 likes
PlanPremiumCountryNetherlandsDeviceSamsung S21Operating SystemAndroid My Question or IssueSuddenly spotify won’t connect to my sonos boxes anymore. I can see my sonos boxes under ‘connect to a device’, but when I click one of my sonos boxes nothing h...
Plan Premium Country Netherlands Device Samsung S21 Operating System Android My Question or Issue Suddenly spotify won’t connect to my sonos boxes anymore. I can see my sonos...
Moderator
737 Views
5 replies
0 likes
There is currently a Carl Craig concert for 06/09/2017 listed with the band Raiz, but spotify has the wrong Raiz listed for the show. Apparently there is a band from Italy named Raiz that is being confused with the techno duo Raiz from Los Angeles. T...
There is currently a Carl Craig concert for 06/09/2017 listed with the band Raiz, but spotify has the wrong Raiz listed for the show. Apparently there is a band from Italy named Raiz that is be...
Visitor
584 Views
2 replies
1 likes
