Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Free VersionUnited StatesChromebook/Chrome Web PlayerI've been having an ongoing issue for the past month or so. I made my community profile specifically so I could ask about this. No matter what, if I try to "Start Radio" for a playlist or a song my...
I noticed that on my Friend Activity, I could see a friend listening to a song from a playlist that's apparently set to private.I first thought it was the name of the album but when I clicked on it, it showed a playlist that my friend had made. Howev...
Plan: PremiumCountry: Germany DeviceSmartphone (Android 9.0) and also Laptop ( Windows 10)Wifi Speaker:Teufel Raumfeld stereo S I've downloaded some songs to my local files. I can also play them on the integrated speaker of my Laptop and even on my s...
PlanPremiumCountryArgentinaDevicePS3 My Question or IssueLa musica se detiene después de unos minutos de reproducción en ps3, tengo que volver a poner play para que continue, no puedo escuchar un album p playlist de corrido.Por favor ayuda,Gracias
Spotify skips all tracks after somewhere between 30 seconds to 50 seconds. So I gewt to hear a lot of introes, and nothing else. It is on my phone, my computer and on my webplayer. I have erased and re-sintalled it, restarted computers and phone and ...
I don't remember how, but I have this bonus track from Madcon in my "Liked" playlist. But I can't open the album of the song by tapping on the "go to album" because the songs are gray (except this one) and can't be played. So strange and annoying. An...
PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 My IssueSo I've had a few complaints recently with the June Update that took away basic features, and I realize those were for some reason done intentionally by Spotify. This new Issue I...
Plan: Premium (Family)Country: USA DevicesGoogle Home Mini (x4)Google Chromecast AudioSony HT-Z9F sound bar with Chromecast built-in My Question or IssueWhen casting music to chromecast-enabled devices, I have noticed that music will sometimes pause ...
Hi, for me as a musician it's absolutely crucial to be able to fastforward and fastrewind (if I use the correct words)!!! I really hope this will be part of the final release. My friends using other phones are laughing at me:-(
I cannot find "Quocumque jeceris stabit" by Uzeda (neither from my iPhone nor from my laptop) and I am 100% sure it is on Spotify (see screenshot) because a friend of mine can see it. As far as I know, we both have a Premium Subscription purchased in...
PlanPremiumCountryIDDeviceAndroid Realme 2Operating SystemWindows 10 My Question or IssueWhy are songs in my country incomplete, example there's no Mika - Boum Boum Boum. Why?
I'm having the issue when you ask to have an album played on Android Auto and Spotify plays the songs on the album in the wrong order.
PlanPremiumCountryThe NetherlandsDevicePS4Operating SystemLatest update My Question or IssueThis ongoing issue is still not solved. Please return the first version of Spotify at PS4 when the music sounded good. Now it's just a crackly sound, especial...
Plan PremiumCountry usa Device xboxone S(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue No sound on the spotify for xboxone
PlanPremiumMy Question or IssueThe new "Recommended artists" section has caused my artists library to become tedious and unfriendly to use due to my artist library no longer being sortable with neither Recently Added or Name since more than half of t...
Ok so I recently bought a pair of beats wireless headphones. They work great and I have often used them to listen to music on spotify via my computer and phone until a few days ago. I can see that my headphones are connected via bluetooth to my compu...
Ragazzi! Aiuto! Ascolto Spotify su una Smart TV LG con connessione Vodafone WiFi e le canzoni si bloccano continuamente durante la riproduzione. Come posso risolvere?
PlanPremiumCountryGermanyDeviceHarmon Kardon AllureMy Question or IssueI have the Harmon kardon Allure alexa enabled speaker and cannot get it to play spotify using voice commands. It will recognise the command and say ok resuming spotify but never p...
PlanFreeCountryUnited States of AmericaDeviceHP Stream LaptopOperating SystemWindows 10 My Question or IssueWhenever i attempts to connectt discord to spotify, Im stuck with this screean and discord dosent connect at all. Any fixes/ideas?