Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Visitor
23874 Views
9 replies
2 likes
PlanPremiumCountryBrazilDeviceVolvo Sensus on XC90 2019Operating SystemVolvo Sensus My Question or IssueThe Volvo App is not available anymore... I wrote to Volvo and they answer telling that based on a Spotify update now the App is not available any...
Plan Premium Country Brazil Device Volvo Sensus on XC90 2019 Operating System Volvo Sensus My Question or Issue The Volvo App is not available anymore... I wrote to Volvo and they an...
Casual Listener
568 Views
1 replies
1 likes
Would be great if you were able to cast videos from a mobile device to your TV!
Would be great if you were able to cast videos from a mobile device to your TV!
Spotify Legend
692 Views
1 replies
0 likes
My "New Episodes" folder under "My library" does not update with new podcasts since 30 August 2021.Downloaded other players (Apple Podcast) and of course it works there.Been using Apple Podcast since then but frankly I'd prefer to use the service I p...
My "New Episodes" folder under "My library" does not update with new podcasts since 30 August 2021. Downloaded other players (Apple Podcast) and of course it works there. Been using Apple Podcast s...
Spotify Legend
644 Views
1 replies
0 likes
Hello, My issue is with the behaviour of shuffle when it comes to playlists. Using my "On Repeat" as an example, if I listen to 5 songs and then pause the playlist for any length of time, when I resume playback, the songs I had already listened to wi...
Hello, My issue is with the behaviour of shuffle when it comes to playlists. Using my "On Repeat" as an example, if I listen to 5 songs and then pause the playlist for any length of ti...
Spotify Legend
847 Views
1 replies
1 likes
If you're going to keep coming up with new features and change things around all the time, MAIN IDEA : give people the option to configure their interface to keep the things they like and remove the things they don't. Or select a version of the inter...
If you're going to keep coming up with new features and change things around all the time, MAIN IDEA : give people the option to configure their interface to keep the things they like and remove the ...
840 Views
0 replies
3 likes
Hi I am looking for help if possible to sync and finding lists on different devices as I been having account and device issues for some time now. Thx in advanceHorace Randy Holt
Hi I am looking for help if possible to sync and finding lists on different devices as I been having account and device issues for some time now. Thx in advance Horace Randy Holt
514 Views
0 replies
0 likes
Plan PremiumCountry USA DeviceGalaxy 10Operating System Windows 10,etc. My Question or Issue One of my favorite aspects of Spotify is the Daily Mixes. For some reason, on all my platforms and devices, the "See All" option disappears. This makes it so...
Plan Premium Country USA Device Galaxy 10 Operating System Windows 10,etc. My Question or Issue One of my favorite aspects of Spotify is the Daily Mixes. For so...
Spotify Legend
387 Views
1 replies
0 likes
PlanFreeCountryAustraliaDeviceGalaxy a71Operating Systemandroid My Question or IssueA certain podcast isnt able to be downloaded or streamed on wifi but works if i stream through data/4g. I have tried doing a clean slate and it doesnt work.
Plan Free Country Australia Device Galaxy a71 Operating System android My Question or Issue A certain podcast isnt able to be downloaded or streamed on wifi but works if i stream thr...
Spotify Legend
621 Views
1 replies
0 likes
My Podcast has been on Spotify for more than 6 months now. I uploaded a new episode today and all of a sudden, I am not able to see my podcast listed on spotify altogether. All other platforms list the episode fine. I checked multiple devices to ensu...
My Podcast has been on Spotify for more than 6 months now. I uploaded a new episode today and all of a sudden, I am not able to see my podcast listed on spotify altogether. All other platforms list t...
Moderator
768 Views
1 replies
0 likes
Hi All, I have recently received a Spotify radio for my artist page but the playlists doesn't feature any of my songs. Very confusing! Does anyone know why or how to rectify this? https://open.spotify.com/playlist/37i9dQZF1E4DBMXViyD591?si=e9ad24e130...
Hi All, I have recently received a Spotify radio for my artist page but the playlists doesn't feature any of my songs. Very confusing! Does anyone know why or how to rectify this? &nb...
Spotify Legend
475 Views
1 replies
0 likes
I love Spotify, the library is great and the app is very clean and easy to navigate. But**bleep** fix your apps. The desktop app crashes on me two or three times a day, and I have to dig through the task manager and close the 2-4 background processes...
I love Spotify, the library is great and the app is very clean and easy to navigate. But**bleep** fix your apps. The desktop app crashes on me two or three times a day, and I have to dig through the ...
Spotify Legend
456 Views
1 replies
0 likes
PlanFreeCountryEngland, United Kingdom Device(iPhone XR)Operating System(iOS 14.7.1) My Question or IssueMultiple songs have become unavailable for me and when I check with other friends they all have the songs available for them, this is all suddenl...
Plan Free Country England, United Kingdom Device (iPhone XR) Operating System (iOS 14.7.1) My Question or Issue Multiple songs have become unavailable for me and when I check w...
Spotify Legend
501 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to report that the artist named: 'massage music' has inside that name lots and lots of...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want ...
Regular
3682 Views
4 replies
0 likes
PlanFree Devices(Huawei Mate 20 Lite, Samsung)Operating System(Android) Hi! The album cover art for some of my music is not showing on Instagram stories I've tried posting my music on Instagram stories their "music" sticker function, but recently the...
Plan Free Devices (Huawei Mate 20 Lite, Samsung) Operating System (Android) Hi! The album cover art for some of my music is not showing on Instagram stories I'...
Spotify Legend
10448 Views
6 replies
0 likes
Hello Spotify and community, I am proposing an AD rewrite idea and would love to hear your thoughts on how it may or may not improve Spotify. I recommend a Mike & Ike AD rewrite so the AD actually suits a music-streaming service and not a ... Beeb .....
Hello Spotify and community, I am proposing an AD rewrite idea and would love to hear your thoughts on how it may or may not improve Spotify. I recommend a Mike & Ike AD rewr...
Spotify Star
784 Views
1 replies
0 likes
So I've read some rumors around the web about the lossless audio quality, and i can't say for sure but must places said its gonna be in additional price, well im not from usa so i kinda have problem with some songs not being playable and if they gonn...
So I've read some rumors around the web about the lossless audio quality, and i can't say for sure but must places said its gonna be in additional price, well im not from usa so i kinda have problem ...
1149 Views
0 replies
5 likes
PlanPremiumCountryBelgiumDeviceOn every deviceOperating SystemAndroid My Question or IssueWhen first shared my new podcast episode called ‘The Donor’ I uploaded the wrong cover art picture. (My name spelled incorrectly, stupid I know) When I changed ...
Plan Premium Country Belgium Device On every device Operating System Android My Question or Issue When first shared my new podcast episode called ‘The Donor’ I uploaded the wrong cov...
Moderator
480 Views
1 replies
0 likes
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
Casual Listener
3332 Views
18 replies
2 likes
When I play a song in the songs section on the search results page I expect the next listed song to be played when I click next. But in the latest version of the beta web player (aka desktop app) it does nothing. That's a nice feature for some users ...
When I play a song in the songs section on the search results page I expect the next listed song to be played when I click next. But in the latest version of the beta web player (aka desktop app) it ...
Spotify Legend
737 Views
1 replies
1 likes
Well… I use Spotify on my google mini normally to fall asleep to. But something strange happens. After I tell it to play music then put a sleep timer on it I start falling asleep then a couple minutes later it stops. I ask it to resume then it plays ...
Well… I use Spotify on my google mini normally to fall asleep to. But something strange happens. After I tell it to play music then put a sleep timer on it I start falling asleep then a couple minute...
355 Views
0 replies
0 likes
