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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55835 Views

7 replies

4 likes

  • 55835 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37372 Views

209 replies

18 likes

Other
  • 37372 Views
  • 209 replies
  • 18 likes

Help newbie to shuffle genres

PlanPremiumCountryRussiaDeviceXiaomi Redmi 3Operating SystemAndroid 5.1.1 My Question or IssueTrying Spotify for the first time and cant find solution for my question in FAQs. After starting app I was asked to add my favourite artists. I like differe...

Casual Listener

Plan Premium Country Russia Device Xiaomi Redmi 3 Operating System Android 5.1.1   My Question or Issue Trying Spotify for the first time and cant find solution for my question in FAQs...

Ivan_Ge

Casual Listener

1380 Views

1 replies

0 likes

Other
  • 1380 Views
  • 1 replies
  • 0 likes

No Spotify app for Galaxy Watch in Samsung Galaxy Store in Russia(

Plan PremiumCountry Russia DeviceSamsung Galaxy WatchOperating SystemTizen Please make Spotify app for Samsung Galaxy watch available in Russia

Visitor

Plan Premium Country Russia   Device Samsung Galaxy Watch Operating System Tizen   Please make Spotify app for Samsung Galaxy watch available in Russia    

557 Views

0 replies

4 likes

Samsung
  • 557 Views
  • 0 replies
  • 4 likes

Superuser Contribution [PS4] No spotify app in PSN (Ukraine)

PlanPremiumCountryUkraineDevicePS4 ProOperating SystemFreeBSD fork O_oMy Question or IssueSpotify for Ukraine launched yesterday. How long does it take to wait for the application to appear in the market for PS4?

Visitor

Plan Premium Country Ukraine Device PS4 Pro Operating System FreeBSD fork O_o My Question or Issue Spotify for Ukraine launched yesterday. How long does it take to wait for the application t...

Explanandum

Casual Listener

3269 Views

7 replies

47 likes

PlayStation
  • 3269 Views
  • 7 replies
  • 47 likes

[Web Player][Playlists] New logic for New playlist

According as new user I've try to create new playlist. First of all I add more than 300 likes to different songs with different genres. Next I'm going to create New playlist with russian values in name: "Новый плейлист" (which mean New playlist in En...

Newbie

According as new user I've try to create new playlist. First of all I add more than 300 likes to different songs with different genres. Next I'm going to create New playlist with russian values in na...

716 Views

0 replies

1 likes

Playlists
Web Player
  • 716 Views
  • 0 replies
  • 1 likes

Superuser Contribution Webplayer not playing some podcasts

PlanPremiumCountryUSADeviceWebplayerOperating SystemWindows 10 My Question or IssueSome podcasts, specifically "The Rush Limbaugh Show Podcast" is not playing. Other podcasts I listen to are working just fine. Music is working just fine. For the ment...

Visitor

Plan Premium Country USA Device Webplayer Operating System Windows 10   My Question or Issue Some podcasts, specifically "The Rush Limbaugh Show Podcast" is not playing.  Other po...

Peter

Spotify Legend

1244 Views

1 replies

0 likes

Other
  • 1244 Views
  • 1 replies
  • 0 likes

Podcast analytics not updating

PlanFreeCountryIndiaDevice(One Plus Six)Operating SystemAndroid Oreo My Question or IssueHey guys, I have a podcast by name of Daily Passenger. The analytics for 14th July haven't shown up. Normally the new numbers show up at 12 PM daily. Can you hel...

Visitor

Plan Free Country India Device (One Plus Six) Operating System Android Oreo   My Question or Issue Hey guys,   I have a podcast by name of Daily Passenger. The analytics fo...

906 Views

0 replies

0 likes

Other
  • 906 Views
  • 0 replies
  • 0 likes

Shuffle only playing small part of playlist

PlanPremiumCountryEnglandDeviceiPhone 11Operating SystemiOS 13 My Question or IssueWhen shuffling my playlist, only a small part of my playlist of 300+ songs is being played and the same songs are being repeated.

Visitor

Plan Premium Country England Device iPhone 11 Operating System iOS 13   My Question or Issue When shuffling my playlist, only a small part of my playlist of 300+ songs is being played ...

528 Views

0 replies

2 likes

Other
  • 528 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution different country content

PlanPremiumCountryPoland/Belarus My Question or IssueAre there any differences between available content in Poland (EU in general) and Russia (Belarus/Ukraine)? If so, where I can find a list of unavailable songs?

Visitor

Plan Premium Country Poland/Belarus     My Question or Issue Are there any differences between available content in Poland (EU in general) and  Russia (Belarus/Ukraine)? If so, ...

Mario

Spotify Legend

1215 Views

1 replies

0 likes

Music
  • 1215 Views
  • 1 replies
  • 0 likes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryKazakhstanDeviceGalaxy Watch Active2, iPhone 11 ProOperating SystemTizen 4, iOS 13Please add Spotify on Galaxy Store for Kazakhstan (and other EAC countries)

Regular

  Plan Premium Country Kazakhstan Device Galaxy Watch Active2, iPhone 11 Pro Operating System Tizen 4, iOS 13 Please add Spotify on Galaxy Store for Kazakhstan (and other EAC countrie...

ch1hmnskbar4blv

Newbie

1527 Views

5 replies

3 likes

Samsung
  • 1527 Views
  • 5 replies
  • 3 likes

Solved!! No podcasts in Spotify Russia

Podcasts are not available in Russia. When you search for podcasts they are shown as a genre but then when you try to open them it opens to a black page. Will they at all be available in Russia?

Visitor

Podcasts are not available in Russia. When you search for podcasts they are shown as a genre but then when you try to open them it opens to a black page. Will they at all be available in Russia?

morwinblack

Visitor

1923 Views

2 replies

28 likes

Other
  • 1923 Views
  • 2 replies
  • 28 likes

No Spotify App on LG Smart TV

PlanPremiumCountryAustraliaDeviceLg Smart TV 42LB6500-THOperating SystemWeb OS My Question or IssueHi, I have a LG Smart TV (LG 42LB6500-TH) and I cannot find the spotify app on the LG store. I have updated the firmware and still can't find the app o...

Newbie

Plan Premium Country Australia Device Lg Smart TV  42LB6500-TH Operating System Web OS   My Question or Issue Hi, I have a LG Smart TV (LG 42LB6500-TH) and I cannot find the spoti...

2133 Views

0 replies

0 likes

TV
  • 2133 Views
  • 0 replies
  • 0 likes

Spotify can't play this right now. If you have file on your computer you can import it.

Hello there, I keep having issues about a error for Spotify software and when I play a music / playlist it keeps saying. (Spotify can't play this right now. If you have file on your computer you can import it.) I tried to look it up how to fix it but...

Casual Listener

Hello there, I keep having issues about a error for Spotify software and when I play a music / playlist it keeps saying. (Spotify can't play this right now. If you have file on your computer you...

IceKingFlash

Casual Listener

438 Views

1 replies

0 likes

Music
Other
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG REPORT] Can't reproduce/change playlist after 5 minutes. 404 error

Plan: PremiumCountry: MexicoDevice: Google Chrome 85.0.4183.16Operating System: Window 10 Can't reproduce/change playlist after 5 minutes. It seems to be that there's a lot of 404 errors happening while trying to reproduce a playlist after a while, t...

Regular

Plan: Premium Country: Mexico Device: Google Chrome 85.0.4183.16 Operating System: Window 10   Can't reproduce/change playlist after 5 minutes.   It seems to be that t...

Lu15-CL4

Regular

1274 Views

6 replies

0 likes

  • 1274 Views
  • 6 replies
  • 0 likes

Spotify isn't working properly with Chromecast

PlanPremiumCountryFranceDeviceMacbook Pro late 2016, Chromecast 2019, Huawei P20 LiteOperating SystemMac OS Catalina, Android 9 My Question or IssueSpotify doesn't work properly with Chromecast with my devices. It actually worked fine for a month aft...

Casual Listener

Plan Premium Country France Device Macbook Pro late 2016, Chromecast 2019, Huawei P20 Lite Operating System Mac OS Catalina, Android 9   My Question or Issue Spotify doesn't work prope...

MattSuda

Spotify Star

820 Views

1 replies

0 likes

  • 820 Views
  • 1 replies
  • 0 likes

I lose my PlayStation network aount, i can't unlink my spotify account to my new Playstation Network

So, i have this account in psn that i created in 2013, i created when have buyed a new ps3, but since then i changed my password from the e-mail that i created my PSN account and the password of my PSN, that is, I don't have access to either account,...

Visitor

So, i have this account in psn that i created in 2013, i created when have buyed a new ps3, but since then i changed my password from the e-mail that i created my PSN account and the password of my P...

747 Views

0 replies

0 likes

Connect
PlayStation
ps3
Sony
  • 747 Views
  • 0 replies
  • 0 likes

Shuffle only does last ~200 songs or so

I am aware that this has been submitted before (I saw a post claiming this is fixed in 2016), but it's 2020 and this is still broken for me. Please fix this for Windows 10 Desktop version

Casual Listener

I am aware that this has been submitted before (I saw a post claiming this is fixed in 2016), but it's 2020 and this is still broken for me. Please fix this for Windows 10 Desktop version

brianthesith

Casual Listener

838 Views

3 replies

2 likes

Desktop
Your Library
  • 838 Views
  • 3 replies
  • 2 likes

[All Platforms][Social] Podcast episode embed player on Facebook is not working

previously, when you posted a podcast episode to Facebook it showed in embed player (see attached) but right now (2020 July) when you are posting it shows as a regular website/link post and the embed player is missing (attached also).- on June 16th i...

Visitor

previously, when you posted a podcast episode to Facebook it showed in embed player (see attached) but right now (2020 July) when you are posting it shows as a regular website/link post and the embed...

602 Views

0 replies

0 likes

All Platforms
Social
  • 602 Views
  • 0 replies
  • 0 likes

The Screamers catalogue no longer available

The Screamers catalogue of songs has recently gone missing from Spotify. I hope that this is a mistake that will be fixed soon and not an intentional decision to remove their music from the service. The Screamers are an all time favorite for me so to...

Newbie

The Screamers catalogue of songs has recently gone missing from Spotify. I hope that this is a mistake that will be fixed soon and not an intentional decision to remove their music from the service. ...

EthanS1

Community Legend

667 Views

1 replies

0 likes

Please Fix This
  • 667 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song plays for longer than song duration

PlanPremiumCountryUnited KingdomDeviceGoogle Home Mini, Xiaomi Mi A2Operating SystemAndroid 10My Question or IssueSometimes the song plays for longer than the duration of the song. I think this issue only occurs when using my Google Home Mini.

Casual Listener

Plan Premium Country United Kingdom Device Google Home Mini, Xiaomi Mi A2 Operating System Android 10 My Question or Issue Sometimes the song plays for longer than the duration of the song. ...

Mihail

Spotify Legend

3851 Views

4 replies

2 likes

  • 3851 Views
  • 4 replies
  • 2 likes

Some links not working when logged in

IssueSome links are not opening the song when logged in. The name appears in the tab for a moment but then goes away.Both links work fine on mobile.If logged out all links will open the song correctly. Spotify Link that doesn't work:open.spotify.com/...

Visitor

Issue Some links are not opening the song when logged in. The name appears in the tab for a moment but then goes away. Both links work fine on mobile. If logged out all links will open the song co...

406 Views

0 replies

0 likes

Other
  • 406 Views
  • 0 replies
  • 0 likes