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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 1975 Views
  • 19 replies
  • 6 likes
  • Other
  • 1975 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17721 Views
  • 8 replies
  • 2 likes
  • Other
  • 17721 Views
  • 8 replies
  • 2 likes

Web player changes

Hello, Why can't I now see my playlist lists sorted on the left in the web player? This worked well a few days ago I used this feature a lot in order to sort my Playlists by going up or down Please help Thanks

  • Casual Listener
  • Hello,   Why can't I now see my playlist lists sorted on the left in the web player? This worked well a few days ago   I used this feature a lot in order to sort my Playlists by going u...
  • user-removed
  • Not applicable
  • 3840 Views
  • 6 replies
  • 0 likes
  • Other
  • 3840 Views
  • 6 replies
  • 0 likes

Music played from Alexa cutting out on Sonos

I am on a premium family plan in the UK.We have only just started subscribing to Spotify and might cancel the subscription already as we try playing music from Alexa on the Sonos, and the music cuts out quite often.It will be playing a song, stop for...

  • Newbie
  • I am on a premium family plan in the UK. We have only just started subscribing to Spotify and might cancel the subscription already as we try playing music from Alexa on the Sonos, and the music cut...
  • user-removed
  • Not applicable
  • 944 Views
  • 1 replies
  • 0 likes
  • music
  • 944 Views
  • 1 replies
  • 0 likes

Fix Display on Chromebook

PlanPremiumCountryUSDeviceHP ChromebookOperating SystemGoogle Chrome OS, Version 78.0.3904.106 My Question or IssueCan anyone help me fix the way playlists display on my Chrome book? It only shows three songs at a time, it doesn't show any track deta...

  • Casual Listener
  • Plan Premium Country US Device HP Chromebook Operating System Google Chrome OS, Version 78.0.3904.106   My Question or Issue Can anyone help me fix the way playlists display on my Chro...
  • 460 Views
  • 0 replies
  • 0 likes
  • Other
  • 460 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast Audio won't connect

Hi, I'm using an android phone (Nexus 5x, stock rom) to control Spotify playback on my Chromecast Audio.From time to time the connection was "shaky", meaning that skip track, volume control etc. did not work for a moment, then it worked again.Also so...

  • Casual Listener
  • Hi,   I'm using an android phone (Nexus 5x, stock rom) to control Spotify playback on my Chromecast Audio. From time to time the connection was "shaky", meaning that skip track, volume contro...
  • farmerjohn
  • Visitor
  • 38931 Views
  • 27 replies
  • 4 likes
  • 38931 Views
  • 27 replies
  • 4 likes

Solved!! Terms of Agreement

May I have the newest terms of agreement, privacy, etc. please? 

  • Visitor
  • May I have the newest terms of agreement, privacy, etc. please?  
  • OneByBoo
  • Roadie
  • 845 Views
  • 1 replies
  • 0 likes
  • Other
  • 845 Views
  • 1 replies
  • 0 likes

Superuser Contribution Echo says “subscription package is insufficient and does not support streaming on this device”

I Have a family premium subscription and have ALWAYS been able to use "ALexa" to play Spotify. To Ensure that it doesn't cut one of us off Alexa even has her own account (one of 6 family members effectively). This issue SEEMS to have occurred as Spot...

  • Casual Listener
  • I Have a family premium subscription and have ALWAYS been able to use "ALexa" to play Spotify.  To Ensure that it doesn't cut one of us off Alexa even has her own account (one of 6 family member...
  • Guido
  • Spotify Legend
  • 1543 Views
  • 3 replies
  • 1 likes
  • Other
  • 1543 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why does Spotify Windows app (win 10) not show sonos speakers?

This is a new issue, I used to simply access all my sonos speaker vai the spotify app in windows 10, then recenty this functionality has been intermitant at best. All the devices are on the same network, and I can use the Sono windows app to access a...

  • Casual Listener
  • This is a new issue, I used to simply access all my sonos speaker vai the spotify app in windows 10, then recenty this functionality has been intermitant at best.    All the devices are o...
  • Guido
  • Spotify Legend
  • 875 Views
  • 4 replies
  • 1 likes
  • 875 Views
  • 4 replies
  • 1 likes

BMW Spotify Issue

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy 9, BMW 1 SeriesOperating SystemAndroid 9 My Question or IssueI have a BMW 1 Series 19 plate when i use the Spotify integration in my car i can access all my playlists etc but i cannot change the so...

  • Newbie
  • Plan Premium Country United Kingdom Device Samsung Galaxy 9, BMW 1 Series Operating System Android 9    My Question or Issue I have a BMW 1 Series 19 plate when i use the Spotify ...
  • 967 Views
  • 0 replies
  • 1 likes
  • Connect
  • 967 Views
  • 0 replies
  • 1 likes

Spotify's last update disabled my back and forward arrows on toolbar.

The buttons I'm talking about is the arrows on the toolbar to the left. Is there anyway to reverse it?PlanFreeCountryUnited States DeviceLenovo Chromebook desktop appOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • The buttons I'm talking about is the arrows on the toolbar to the left. Is there anyway to reverse it? Plan Free Country United States   Device Lenovo Chromebook desktop app Operating Sy...
  • 370 Views
  • 0 replies
  • 0 likes
  • Other
  • 370 Views
  • 0 replies
  • 0 likes

top100 songs

PlanPremiumCountryPolandDevice(iPhone Xr)Operating System(iOS 13) My Question or IssueHello! I just wanted to ask y’all if there is a way to see my top 100 tracks of all the time, I mean 100 songs I have most listened to since I have spotify? I’ve on...

  • Visitor
  • Plan Premium Country Poland Device (iPhone Xr) Operating System (iOS 13)   My Question or Issue Hello! I just wanted to ask y’all if there is a way to see my top 100 tracks of all the ...
  • 282 Views
  • 0 replies
  • 0 likes
  • Other
  • 282 Views
  • 0 replies
  • 0 likes

Chrome Toolbar on Spotify

For the past couple of weeks, I haven't been able to use the back or forward arrow, or keys on Spotify. The arrows are greyed out and I can't click on them to go back or forward. If you think it has to do with my computer let me know.PlanFree/Country...

  • Regular
  • For the past couple of weeks, I haven't been able to use the back or forward arrow, or keys on Spotify. The arrows are greyed out and I can't click on them to go back or forward. If you think it has ...
  • 668 Views
  • 0 replies
  • 1 likes
  • Other
  • 668 Views
  • 0 replies
  • 1 likes

Missing artist name in Sonos App

PlanPremiumCountryGermany/DeutschlandDeviceseveral Android phonesOperating SystemAndroid 9 My Question or IssueI'm mainly using Spotify through integration into Sonos app. Since the last update of Sonos app, the artists are no longer shown within "Ne...

  • Visitor
  • Plan Premium Country Germany/Deutschland Device several Android phones Operating System Android 9   My Question or Issue I'm mainly using Spotify through integration into Sonos app. Si...
  • 628 Views
  • 0 replies
  • 0 likes
  • 628 Views
  • 0 replies
  • 0 likes

Developer Terms of Service Questions

Where can I find help navigating the Spotify developer terms of service? I have several questions to make sure I do things by the book, but I don't know who or where to ask. I've tried writing the office brand approval, and general support. Thanks in...

  • Casual Listener
  • Where can I find help navigating the Spotify developer terms of service? I have several questions to make sure I do things by the book, but I don't know who or where to ask. I've tried writing the of...
  • Bethany_Dawn
  • Community Legend
  • 1458 Views
  • 1 replies
  • 0 likes
  • Other
  • 1458 Views
  • 1 replies
  • 0 likes

Alexa, stops after the song i requested for

If I request a song on Alexa, which is connect to my Spotify account, she normally plays a similar song to the one I requested, after it ends. But since a week Alexa doesn't do this anymore. If I ask her to play a song, she only plays the song I aske...

  • Visitor
  • If I request a song on Alexa, which is connect to my Spotify account, she normally plays a similar song to the one I requested, after it ends. But since a week Alexa doesn't do this anymore. If I ask...
  • 694 Views
  • 0 replies
  • 0 likes
  • Other
  • 694 Views
  • 0 replies
  • 0 likes

Shazam and SoundHound

PlanPremiumCountryU.K.Device(iPhone X, iPad 4, Windows 8.1)Operating System(iOS 13.2, Windows 8.1) My Question or IssueHi This question may not be directly related to Spotify, but I’m promoting my stuff on Spotify. On Apple Music for Artists, I can s...

  • Casual Listener
  • Plan Premium Country U.K. Device (iPhone X, iPad 4, Windows 8.1) Operating System (iOS 13.2, Windows 8.1)   My Question or Issue Hi   This question may not be directly relat...
  • 445 Views
  • 0 replies
  • 0 likes
  • Other
  • 445 Views
  • 0 replies
  • 0 likes

Web player plays ads for 10 minutes, then stops without playing track

PlanFreeCountryUSDevicePC/ web browser/Chrome Operating SystemWindows 10 My Question or IssueThis issue has started happening in the last week or so. Before that, I was able to use the web player successfully. The behavior I see is: - I click on a tr...

  • Visitor
  • Plan Free Country US Device PC/ web browser/Chrome  Operating System Windows 10   My Question or Issue This issue has started happening in the last week or so. Before that, I was ...
  • 432 Views
  • 0 replies
  • 0 likes
  • Other
  • 432 Views
  • 0 replies
  • 0 likes

WHEN DOES SPOTIFY PAY ARTISTS

WHEN does spotify pay out artists? I know there are probably a varying amount of time for people but what is the max amount of time it will take to get paid for your songs?

  • Visitor
  • WHEN does spotify pay out artists? I know there are probably a varying amount of time for people but what is the max amount of time it will take to get paid for your songs?
  • Jacob
  • Community Legend
  • 2043 Views
  • 1 replies
  • 0 likes
  • Philips
  • 2043 Views
  • 1 replies
  • 0 likes

Explicit reporting not available

PlanPremiumCountryUSADeviceMultiple: Windows 10 app, Web player, Samsung Galaxy S8Operating SystemWindows 10, Android Pie (9) My Question or IssueThe page at https://support.spotify.com/us/article/explicit-content/ provides incorrect information on h...

  • Visitor
  • Plan Premium Country USA Device Multiple: Windows 10 app, Web player, Samsung Galaxy S8 Operating System Windows 10, Android Pie (9)   My Question or Issue The page at https://sup...
  • 512 Views
  • 0 replies
  • 1 likes
  • Other
    Samsung
  • 512 Views
  • 0 replies
  • 1 likes

Discover Weekly suggests songs with wrong names

The Discover Weekly feature sometimes suggests me songs with Chinese-like characters. At first, I was thinking that those are legit song names just for the Asian market or as a joke. Today I've clicked on one of such songs to see what is it, and it w...

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  • Newbie
  • The Discover Weekly feature sometimes suggests me songs with Chinese-like characters. At first, I was thinking that those are legit song names just for the Asian market or as a joke. Today I've click...
  • 481 Views
  • 0 replies
  • 0 likes
  • Other
  • 481 Views
  • 0 replies
  • 0 likes

Sharing to Instagram Option is not available!

PlanFreeCountryTurkey DeviceHuawei P SmartOperating SystemAndroid 9 My Question or IssueWhy I can not use this Option, I want use this Option. I can't share to Instagram stories. Pls help me..

  • Visitor
  •   Plan Free Country Turkey  Device Huawei P Smart Operating System Android 9   My Question or Issue Why I can not use this Option, I want use this Option. I can't share to I...
  • OneByBoo
  • Roadie
  • 510 Views
  • 1 replies
  • 0 likes
  • music
  • 510 Views
  • 1 replies
  • 0 likes