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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56712 Views

7 replies

4 likes

  • 56712 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

listeningbingbong

Visitor

37556 Views

211 replies

18 likes

Other
  • 37556 Views
  • 211 replies
  • 18 likes

Superuser Contribution Search isn't working

PlanFreeCountryIcelandDeviceDesktop computerOperating SystemWindows 10 My Question or IssueSetting aside the fact that I can't log into the app despite a clean reinstall, here is my issue: In the browser player, I cannot use the search function, asid...

Visitor

Plan Free Country Iceland Device Desktop computer Operating System Windows 10   My Question or Issue Setting aside the fact that I can't log into the app despite a clean reinstall, her...

Ivan

Spotify Legend

659 Views

1 replies

1 likes

Other
  • 659 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why does spotify suggest me dutch and swedish songs?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does Spotify suggest me dutch and swedish songs on the discover weekly and the release ra...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doe...

Pietrooo

Visitor

1043 Views

2 replies

1 likes

Music
  • 1043 Views
  • 2 replies
  • 1 likes

Superuser Contribution Por que o álbum Acoustica do Scorpions não está disponível no Brasil?

PlanPremiumCountryBrasilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePor que o melhor álbum da banda Scorpions não está disponível? Por favor, liberem o álbum ACO...

Newbie

Plan Premium Country Brasil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Por que o me...

btz1

Roadie

7904 Views

2 replies

5 likes

Other
  • 7904 Views
  • 2 replies
  • 5 likes

[Android] Android car start playing where last paused

Premium subscriptionAndroid v. 8.0.0, LG G6 phoneCar stereo : JVC KD-X255BT with "Spotify BT" source My phone is auto paired to stereo, spotify launches auto, but playback will not start. Pressing play/pause does not help. However, when I hit next tr...

Gig Goer

Premium subscription Android v. 8.0.0, LG G6 phone Car stereo : JVC KD-X255BT with "Spotify BT" source   My phone is auto paired to stereo, spotify launches auto, but playback will not start...

698 Views

0 replies

0 likes

Android
  • 698 Views
  • 0 replies
  • 0 likes

Superuser Contribution Public playlists aren’t displayed on my profile

PlanFreeCountryUSDeviceHP Chromebook 14 Operating SystemChrome Os My Question or IssueHey, I use a Chromebook and because of that I can’t use the actual desktop app and therefore have to resort to the web player. 2 days ago I noticed that my public p...

Casual Listener

Plan Free Country US Device HP Chromebook  14   Operating System Chrome Os   My Question or Issue Hey, I use a Chromebook and because of that I can’t use the actual desktop ...

kaylee_0815

Newbie

1005 Views

3 replies

0 likes

Music
Other
  • 1005 Views
  • 3 replies
  • 0 likes

Superuser Contribution Incorrect information under artist profile

I am not a distributor, label, just an active listener of a group that I like (Beast). I have noticed many songs that are not by this artist being uploaded onto this artist's page (attached screenshot for reference). I have been reporting the problem...

Newbie

I am not a distributor, label, just an active listener of a group that I like (Beast). I have noticed many songs that are not by this artist being uploaded onto this artist's page (attached screensho...

Mario

Spotify Legend

644 Views

2 replies

0 likes

Other
  • 644 Views
  • 2 replies
  • 0 likes

Superuser Contribution Albums Disappear after viewing in Browser

PlanFamily PremiumCountryUSDeviceAcer ChromebookOperating SystemChrome OS My Question or IssueI've seen this a couple times, but my issue won't resolve-Whenever I click on an album listed under an artist, it vanishes when I navigate back to the artis...

Casual Listener

Plan Family Premium Country US Device Acer Chromebook Operating System Chrome OS   My Question or Issue I've seen this a couple times, but my issue won't resolve- Whenever I click...

mhigbee07

Regular

3818 Views

13 replies

3 likes

Other
  • 3818 Views
  • 13 replies
  • 3 likes

Solved!!Superuser Contribution Authorization of 3rd party application displays incorrect name

DeviceTested on the latested versions of Chrome, Firefox and EdgeOperating SystemWindows 10 My Question or IssueI am currently trying to use the spotify api for a personal project of mine. I created a spotify app at my dashboard and gave it a name. I...

Casual Listener

Device Tested on the latested versions of Chrome, Firefox and Edge Operating System Windows 10   My Question or Issue I am currently trying to use the spotify api for a personal project of...

Katerina

Spotify Legend

1196 Views

3 replies

0 likes

Other
  • 1196 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Podcast has been removed from listings

Unsure if this is the correct place, but I'm not getting a response via the podcast email. I have been running a podcast for the last 6 months and this is sent via RSS feed to Spotify. Yesterday I was checking the dashboard and noticed that the podca...

Casual Listener

Unsure if this is the correct place, but I'm not getting a response via the podcast email.   I have been running a podcast for the last 6 months and this is sent via RSS feed to Spotify. &nbs...

Grim_Jim

Regular

13227 Views

18 replies

5 likes

Other
  • 13227 Views
  • 18 replies
  • 5 likes

Superuser Contribution Chromecast keeps disconnecting (IOS)

Plan: PremiumCountry: SwedenDevice: iPhone (several) + Chromecast (several)OS: iOS 10 My Question or IssueWhen playing the Chrome cast unit stops playing after 1-10 minutes. On the phone the music is paused. If pressing play the music continues on th...

Casual Listener

Plan: Premium Country: Sweden Device: iPhone (several) + Chromecast (several) OS: iOS 10   My Question or Issue When playing the Chrome cast unit stops playing after 1-10 minutes...

Severinsen95

Music Fan

9253 Views

12 replies

13 likes

  • 9253 Views
  • 12 replies
  • 13 likes

Solved!! Last Song Listened To

My friend, a spotify premium user passed away in a car accident about a month ago and I would like to try and figure out the last song he listened to. I have tried looking at friend activity and his account but I am getting nowhere, all help is appre...

Visitor

My friend, a spotify premium user passed away in a car accident about a month ago and I would like to try and figure out the last song he listened to.  I have tried looking at friend activity an...

Sebasty

Community Legend

4166 Views

2 replies

0 likes

Music
  • 4166 Views
  • 2 replies
  • 0 likes

Superuser Contribution liked songs dont continue playing

on both my pc and iphone, when i search for a like song in my liked songs playlist, once the song is done the rest of the liked playlist doesnt play where as it use to.

Casual Listener

on both my pc and iphone, when i search for a like song in my liked songs playlist, once the song is done the rest of the liked playlist doesnt play where as it use to.

Mario

Spotify Legend

1612 Views

1 replies

0 likes

Other
  • 1612 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amazon Echo "spotify is not supported on this device"

PlanFamily PremiumCountryAustraliaDeviceEcho Plus, Echo Dot, Iphone, Windows 10 PCOperating SystemiOS 10,Windows 10My Question or IssueMy Alexa devices have started to say "spotify is not supported on this device" whenever I ask alexa to play music f...

Casual Listener

Plan Family Premium Country Australia Device Echo Plus, Echo Dot, Iphone, Windows 10 PC Operating System iOS 10,Windows 10 My Question or Issue My Alexa devices have started to say "spotify ...

merujio

Casual Listener

16358 Views

2 replies

5 likes

Other
  • 16358 Views
  • 2 replies
  • 5 likes

Superuser Contribution Spotify on Philips Smart TV (PUS6754)

PlanFree/PremiumCountryUnited Kingdom DevicePhilips PUS6754 Smart TVOperating SystemSaphi (Philips TV OS, based on Linux) My Question or IssueI was wondering if there's a Spotify app for Philips smart TVs? I have a PUS6754, which is not an old model,...

Visitor

Plan Free/Premium Country United Kingdom   Device Philips PUS6754 Smart TV Operating System Saphi (Philips TV OS, based on Linux)   My Question or Issue I was wondering if there'...

Katerina

Spotify Legend

9557 Views

1 replies

0 likes

Philips
  • 9557 Views
  • 1 replies
  • 0 likes

Solved!! Misplaced Album

PlanPremiumCountryUSADeviceAnyOperating SystemAnyMy Question or IssueThe following album - https://open.spotify.com/album/4cMYLzf60RHUWox3OnV9ru?si=9S06MIVzT4OGtMyhA3Q20AWas not produced by the following artist - https://open.spotify.com/artist/4R25A...

Newbie

  Plan Premium Country USA Device Any Operating System Any My Question or Issue The following album - https://open.spotify.com/album/4cMYLzf60RHUWox3OnV9ru?si=9S06MIVzT4OGtMyhA3Q2...

Emilia_8

Community Legend

836 Views

1 replies

0 likes

Music
  • 836 Views
  • 1 replies
  • 0 likes

PS4 No sounds

I'm trying to use Spotify on my PS4. The song plays but I can't hear any sound. I tried pressing square and maximizing the volume on Spotify but still no sound. I have no problem with sound when Spotify is not active. Tried reinstalling Spotify and r...

Casual Listener

I'm trying to use Spotify on my PS4. The song plays but I can't hear any sound. I tried pressing square and maximizing the volume on Spotify but still no sound. I have no problem with sound when Spot...

1194 Views

0 replies

0 likes

  • 1194 Views
  • 0 replies
  • 0 likes

[All Platforms][Podcasts] rss feed

Seems like there is no way to enter an rss feed directly into spotify? Spotify is a main player now for podcasts... surely there is a way to do this? Every other major pod player seems to support it. I am a premium supporter of a podcast and was thin...

Casual Listener

Seems like there is no way to enter an rss feed directly into spotify?    Spotify is a main player now for podcasts... surely there is a way to do this?  Every other major pod player s...

benMTL

Casual Listener

48869 Views

4 replies

49 likes

All Platforms
Podcasts
  • 48869 Views
  • 4 replies
  • 49 likes

Superuser Contribution Artist using other artist's page

I was checking out the page of a band I like (the punk band PUP), and I noticed that some entirely unrelated random rapper got his song on PUP's official artist page. I'm pretty sure using another artist's page without their permission isn't allowed,...

Regular

I was checking out the page of a band I like (the punk band PUP), and I noticed that some entirely unrelated random rapper got his song on PUP's official artist page. I'm pretty sure using another ar...

beau8787

Casual Listener

827 Views

3 replies

0 likes

Other
  • 827 Views
  • 3 replies
  • 0 likes

Written approval

Written approval PlanPremiumCountryINDeviceMS Windows Operating SystemWindows My Question or IssueHi Team, We are building a commercial application using Spotify API, How can I get Written approval from Spotify ? Thank you,PJ

Casual Listener

Written approval   Plan Premium Country IN Device MS Windows  Operating System Windows   My Question or Issue Hi Team,   We are building a commercial application usi...

460 Views

0 replies

0 likes

Music
  • 460 Views
  • 0 replies
  • 0 likes