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My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 14181 Views
  • 8 replies
  • 1 likes
  • Other
  • 14181 Views
  • 8 replies
  • 1 likes

xbox one songs sound slowed down while playing games

I recently started using spotify on xbox one and sometimes the music will sound like its a few beats slower and deeper I was wondering if there is a fix for this or if I'll have to wait for a patch to come out

  • Newbie
  •    I recently started using spotify on xbox one and sometimes the music will sound like its a few beats slower and deeper I was wondering if there is a fix for this or if I'll have to wait...
  • Nico
  • Community Legend
  • 1484 Views
  • 1 replies
  • 0 likes
  • Music
  • 1484 Views
  • 1 replies
  • 0 likes

Specific song stops playing 3:12 in every time

Bug Report: PlanPremiumCountry USADeviceWeb Player, ChomeOperating SystemLinux My Question or Issue The song Fidoober by Bee's Knees stops playing and auto skips to the next song 3m12s in every time. The song is 3m38s long. I am able to play the fina...

  • Casual Listener
  • Bug Report:   Plan Premium Country  USA Device Web Player, Chome Operating System Linux   My Question or Issue  The song Fidoober by Bee's Knees stops playing and auto...
  • Nico
  • Community Legend
  • 402 Views
  • 3 replies
  • 0 likes
  • WP
  • 402 Views
  • 3 replies
  • 0 likes

Superuser Contribution phone app song selection

Hi there,so this is just an app funtionality suggestion - but still incredibly necessary, i promise.so i use my phone for selecting music, either connected to my bluetooth speaker or as a proxy controller when spotify is playing through my TV or comp...

  • Music Fan
  • Hi there, so this is just an app funtionality suggestion - but still incredibly necessary, i promise. so i use my phone for selecting music, either connected to my bluetooth speaker or as a proxy...
  • Atticus_Maytrap
  • Music Fan
  • 482 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Playlists
  • 482 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Connect stopped working on Denon AVR-x1100

PremiumCountryUSA DeviceiPhone, MacBook Pro, iPadOperating SystemiOS 10 My Question or Issue Last week Spotify Connect stopped working with these devices. Connect cannot find the Denon unit in "Devices Available". Denon is running the current firmwar...

  • Newbie
  • Premium Country USA  Device iPhone, MacBook Pro, iPad Operating System iOS 10   My Question or Issue  Last week Spotify Connect stopped working with these devices.  Conne...
  • Jemi
  • Spotify Legend
  • 931 Views
  • 1 replies
  • 1 likes
  • Connect
    Denon
  • 931 Views
  • 1 replies
  • 1 likes

Superuser Contribution 30 Second Preview Start Time :: API

PlanPremiumCountryUSDeviceMacbook Pro (2017) My Question or IssueSuppose I have a song (_________*****____) where ***** is the 30 second preview associated with the 'preview_url' data point. Is there a way to use the API to find the start time for **...

  • Newbie
  • Plan Premium Country US Device Macbook Pro (2017)     My Question or Issue Suppose I have a song (_________*****____) where ***** is the 30 second preview associated with the 'prev...
  • Jemi
  • Spotify Legend
  • 1045 Views
  • 1 replies
  • 0 likes
  • Music
    Other
  • 1045 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account linked to deleted PS4 account

PlanPremiumCountryAustraliaDevicePlaystation 4, iPhone 7Operating SystemiOS 11, current PS4 operating system My Question or IssueI connected my Spotify account to a Playstation account that was deleted after I connected. Now I can’t connect my Spotif...

  • Newbie
  • Plan Premium Country Australia Device Playstation 4, iPhone 7 Operating System iOS 11, current PS4 operating system   My Question or Issue I connected my Spotify account to a Play...
  • Jemi
  • Spotify Legend
  • 840 Views
  • 1 replies
  • 1 likes
  • 840 Views
  • 1 replies
  • 1 likes

Superuser Contribution auto log in

PlanPremiumCountryIsrael DevicePCOperating SystemWIN7 My Question or Issue Hi,Every time i go to spotify.com to listen in web browser, i need to log in again (via Facebook), this is very frustrating since there are around 4 windows i need to pass unt...

  • Newbie
  • Plan Premium Country Israel  Device PC Operating System WIN7   My Question or Issue  Hi, Every time i go to spotify.com to listen in web browser, i need to log in again (via...
  • Jemi
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist offline on Gear S3

PlanPremiumCountryItalyDeviceGear S3Operating SystemTizen My Question or IssueIt is impossibile to update a playlist previously downloaded on Gear S3. To do this, i always have to delete the playlist, log off the app, log on and then i can update and...

  • Newbie
  • Plan Premium Country Italy Device Gear S3 Operating System Tizen   My Question or Issue It is impossibile to update a playlist previously downloaded on Gear S3. To do this, i always ha...
  • Jemi
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Marantz sr7007 receiver wont log on spotify with family premium plan?

anyone know a fix for this?tried both email and device user namejust get a message that i dont have premium when i try to log on

  • Newbie
  • anyone know a fix for this? tried both email and device user name just get a message that i dont have premium when i try to log on
  • Jemi
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Greyed Out on iPhone, not on Desktop

PlanPremiumCountryUnited KingdomDeviceiPhone 8Operating SystemiOS 11 My Question or IssueI have several playlists in my account, and in the past couple of days I have noticed that almost half of the songs in my largest playlist have become unplayable...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 8 Operating System iOS 11   My Question or Issue I have several playlists in my account, and in the past couple of days I have noticed...
  • Jemi
  • Spotify Legend
  • 709 Views
  • 1 replies
  • 0 likes
  • Other
  • 709 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing all songs from my Spotigy playlist

PlanPremium Operating SystemWindows 10, Android (both different devices) My Question or IssueHello,I have an problem with my playlist named games2.0 (the first one had the same problem so I recreated it to see if that worked but no). I have from a fe...

  • Newbie
  • Plan Premium   Operating System Windows 10, Android (both different devices)  My Question or Issue Hello, I have an problem with my playlist named games2.0 (the first one had the sam...
  • Jemi
  • Spotify Legend
  • 912 Views
  • 1 replies
  • 0 likes
  • Music
  • 912 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Various Issues

PlanPremium CountryU.S. DeviceVarious devices running different browsers including fresh installs Operating SystemHave tested this on ChromeOS, Windows 10 (1803), Mac OS 10.13 What I have already tried-Tried clearing cookies, cache, etc-Spotify is al...

  • Visitor
  • Plan Premium   Country U.S.   Device Various devices running different browsers including fresh installs   Operating System Have tested this on ChromeOS, Windows 10 (1803), M...
  • Jemi
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • Other
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Stops Working In Android Auto

PlanPremiumCountry USADeviceZTE Z981 ZMax ProOperating SystemAndroid 6.0.1 My Question or Issue Android Auto: "Spotify doesn't seem to be working right now." This pops up after several minutes of playing music. After a few seconds Spotify comes back ...

  • Casual Listener
  • Plan Premium Country  USA Device ZTE Z981 ZMax Pro Operating System Android 6.0.1   My Question or Issue  Android Auto: "Spotify doesn't seem to be working right now."  ...
  • twhansen
  • Newbie
  • 3518 Views
  • 5 replies
  • 1 likes
  • 3518 Views
  • 5 replies
  • 1 likes

Spotify album list in Sonos

When I use Spotify via the desktop and the android app, the albums are listed by artist as they always have been which is fine. It used to be the same in Spotify via Sonos desktop and android app. But now they appear in order of recently added (?) an...

  • Newbie
  • When I use Spotify via the desktop and the android app, the albums are listed by artist as they always have been which is fine. It used to be the same in Spotify via Sonos desktop and android app. Bu...
  • 1623 Views
  • 0 replies
  • 6 likes
  • SONOS
  • 1623 Views
  • 0 replies
  • 6 likes

Subdivisions in maps??

PlanPremiumCountry The NetherlandsDeviceIPhoneOperating SystemiOS 10 My Question or IssueI have recorded many albums in my library. It is a very long lost. It is very difficult to find a particular album, other than on alfabeth. Is it possible to cre...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device IPhone Operating System iOS 10   My Question or Issue I have recorded many albums in my library. It is a very long lost. It is very di...
  • Janmb1
  • Casual Listener
  • 494 Views
  • 4 replies
  • 0 likes
  • Other
  • 494 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Daily Mixes both stuff I don't listen too

I listen to a "Guided Sleep Meditation" playlist once every couple weeks when I'm having trouble sleeping. The other 90% of the time I'm listening to regular music. For the last several days, both of my Daily Mixes are solely meditative/ambient music...

  • Newbie
  • I listen to a "Guided Sleep Meditation" playlist once every couple weeks when I'm having trouble sleeping. The other 90% of the time I'm listening to regular music.    For the last severa...
  • Jemi
  • Spotify Legend
  • 1883 Views
  • 1 replies
  • 0 likes
  • Other
  • 1883 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring it back

Dear Spotify, Please, please, PLEASE make the song 'What You're Looking For' by Zakk Wylde / Black Lable Society available again!! It is one of my favs - and it mysteriously vanished from my play list, and now it doesn't show up in the Search....plea...

  • Newbie
  • Dear Spotify,   Please, please, PLEASE make the song 'What You're Looking For' by Zakk Wylde / Black Lable Society available again!!   It is one of my favs - and it mysteriously vanishe...
  • Jemi
  • Spotify Legend
  • 1355 Views
  • 1 replies
  • 0 likes
  • Other
  • 1355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back support for Pioneer devices (#spotifyConnect)

Planwas Premium, now switched to another provider until this issue is fixedCountry FranceDevicePioneer AV receiver My Question or Issue Earlier this year you removed streaming support for Pioneer AV receivers, I do have a Chromecast but the quality i...

  • Newbie
  • Plan was Premium, now switched to another provider until this issue is fixed Country  France Device Pioneer AV receiver   My Question or Issue  Earlier this year you removed st...
  • Jemi
  • Spotify Legend
  • 967 Views
  • 1 replies
  • 0 likes
  • 967 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sound on Chromecast device

PlanPremium CountryFrance DeviceLaptopIphone SEIpod TouchIpadChroemcast 2 Operating SystemWindows 10iOS 12 My Question or IssueHello, I have no sound when I cast spotify on chromecast from all my other devices (iOS, Windows, etc ...)I have this issue...

  • Newbie
  • Plan Premium   Country France    Device Laptop Iphone SE Ipod Touch Ipad Chroemcast 2   Operating System Windows 10 iOS 12   My Question or Issue Hello, &n...
  • Jemi
  • Spotify Legend
  • 2046 Views
  • 1 replies
  • 0 likes
  • chromecast
    Music
    Other
  • 2046 Views
  • 1 replies
  • 0 likes

Can't play explicit version of "the way of the fist" Five Finger Death Punch

Recently i messaged fan community they say that the not clean version is avaible but when i tried to listen to it, it's censored. I'm from Poland and people that i've been writing to are from USA, could someone help me out?

  • Newbie
  • Recently i messaged fan community they say that the not clean version is avaible but when i tried to listen to it, it's censored. I'm from Poland and people that i've been writing to are from USA, co...
  • EthanMKLewis
  • Gig Goer
  • 1024 Views
  • 1 replies
  • 1 likes
  • Music
  • 1024 Views
  • 1 replies
  • 1 likes