Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

60421 Views

7 replies

4 likes

  • 60421 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

lilbearks

Visitor

38349 Views

215 replies

19 likes

Other
  • 38349 Views
  • 215 replies
  • 19 likes

A certain song is buggy on my Android player

PlanPremiumCountryUSADeviceAndroid SM-J327T1Operating SystemAndroid Oreo? Not sure My Question or IssueSo, this is kinda weird, but I couldn't find anyone else who had this problem. The track Burn It Down by Avenged Sevenfold, specifically the explic...

Casual Listener

  Plan Premium Country USA Device Android SM-J327T1 Operating System Android Oreo? Not sure   My Question or Issue So, this is kinda weird, but I couldn't find anyone else who ha...

971 Views

0 replies

0 likes

Music
Samsung
  • 971 Views
  • 0 replies
  • 0 likes

A bit of an odd Question

So I listen to a lot of rock, alternative, and indie music and currently spotify gives me a lot of great recommendations on my discover weekly that are pretty accurate. I want to create a "study" playlist full of lofi hip-hop beats and classical musi...

Music Fan

So I listen to a lot of rock, alternative, and indie music and currently spotify gives me a lot of great recommendations on my discover weekly that are pretty accurate. I want to create a "study" pla...

Bittencourt

Spotify Star

1344 Views

5 replies

0 likes

Music
Other
  • 1344 Views
  • 5 replies
  • 0 likes

Playlist restarts at beginning before the end

I'm on a premium family account, based in the US. I'm listening on a Mac using the web player in Chrome.I'm listening to this playlist:https://open.spotify.com/user/steveklug/playlist/4MfdL3JhryS03gx5zHOOoF?si=XAOF_yv6S_StY4wzpNgeFACurrently on Symph...

Casual Listener

I'm on a premium family account, based in the US.  I'm listening on a Mac using the web player in Chrome. I'm listening to this playlist: https://open.spotify.com/user/steveklug/playlist/4...

sanjaysidhu

Casual Listener

786 Views

1 replies

0 likes

Other
  • 786 Views
  • 1 replies
  • 0 likes

Solved!! Notifications system are not working for me

Plan: PremiumCountry: LTDevice: Motorola Moto Z2 PlayOperating System: 8.0.0 My Question or Issue:I've activated all avaliable checkboxes (New Music, Artist Updates..) in Notification settings on the web-site and all my devices but still no recived a...

Casual Listener

Plan: Premium Country: LT Device: Motorola Moto Z2 Play Operating System: 8.0.0   My Question or Issue: I've activated all avaliable checkboxes (New Music, Artist Updates..) in Notificatio...

Jᴀᴄᴋ

Roadie

7029 Views

1 replies

0 likes

Other
  • 7029 Views
  • 1 replies
  • 0 likes

BUG: [Web Player] on Chrome interrupting mobile app listening w/unknown tracks

PlanPremiumCountryUSDeviceiPhone SE, Dell XPS 15 running Win 10Operating SystemiOS 12.2 with Spotify app 8.4.93.796 My Question or IssueWeird error / bug started last night 4/17 while listening via Spotify app on iPhone. Suddenly an unsolicited popup...

Music Fan

Plan Premium Country US Device iPhone SE, Dell XPS 15 running Win 10 Operating System iOS 12.2 with Spotify app 8.4.93.796   My Question or Issue Weird error / bug started la...

Nico

Community Legend

3086 Views

1 replies

0 likes

Other
  • 3086 Views
  • 1 replies
  • 0 likes

Solved!! [Web Player] Bug: Google Chrome spinning icon in browser tab persists until click on cover artwork

PlanPremiumCountryGermany DeviceGoogle Chrome Version 73.0.3683.103 (64-Bit)Operating SystemUbuntu Linux 18.04.2 My Question or IssueA few days ago this issue started to occur. Everytime you play a song through the webplayer via Google Chrome browser...

Casual Listener

Plan Premium Country Germany   Device Google Chrome Version 73.0.3683.103  (64-Bit) Operating System Ubuntu Linux 18.04.2   My Question or Issue A few days ago this iss...

Valynor

Casual Listener

6145 Views

4 replies

17 likes

Other
  • 6145 Views
  • 4 replies
  • 17 likes

Saved Albums in the "album library" are gone

Hi together About two month ago following problem occured and I haven't been able to fix it since:I saved albums into "albums" and downloaded them there for years. They were just there and I didn't save them some where else as individual playlists. T...

Newbie

Hi together 🙂 About two month ago following problem occured and I haven't been able to fix it since: I saved albums into "albums" and downloaded them there for years.  They were just the...

659 Views

0 replies

0 likes

Music
  • 659 Views
  • 0 replies
  • 0 likes

Ongoing support for Google Chrome Cast Audio

Hi All,Now that google has (foolishly) decided to discontinue their great chrome cast audio dongle, does anyone know if Spotify/Google will maintain support for the devicdbabd Spotify service?im not very technical so have little idea how it works beh...

Regular

Hi All, Now that google has (foolishly) decided to discontinue their great chrome cast audio dongle, does anyone know if Spotify/Google will maintain support for the devicdbabd Spotify service? im ...

700 Views

0 replies

0 likes

  • 700 Views
  • 0 replies
  • 0 likes

local files not syncing to iphone

i’ve downloaded songs from soundcloud, imported them to itunes, and synced the local files in. this worked and will play on my mac, but i cant figure out how to sync the songs to my phone. the playlist will show up on mobile but just not the songs. j...

Newbie

i’ve downloaded songs from soundcloud, imported them to itunes, and synced the local files in. this worked and will play on my mac, but i cant figure out how to sync the songs to my phone. the playli...

Bethany_Dawn

Community Legend

1154 Views

1 replies

0 likes

Music
Other
  • 1154 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts Not Updating

Hi I have a podcast called AllThingsYouTube And I’ve Posted 2 new episodes 4 days ago and There Showing Up On ITunes But not On spotify I’ve even emailed podcast support Can I Get Help To Fix This

Casual Listener

Hi I have a podcast called AllThingsYouTube And I’ve Posted 2 new episodes 4 days ago and There Showing Up On ITunes But not On spotify I’ve even emailed podcast support Can I Get Help To Fix This&nb...

Elena

Moderator

15603 Views

5 replies

2 likes

Other
  • 15603 Views
  • 5 replies
  • 2 likes

Superuser Contribution Camel Albums

Hello, why did you remove Stationary Traveller and a few other Camel albums from spotify. It would be awesome if they were back and we could also get other Camel albums that were not on spotify before like Rajaz or Dust and Dreams. Thanks.

Casual Listener

Hello, why did you remove Stationary Traveller and a few other Camel albums from spotify. It would be awesome if they were back and we could also get other Camel albums that were not on spotify befor...

Katerina

Spotify Legend

1773 Views

3 replies

9 likes

Music
Other
  • 1773 Views
  • 3 replies
  • 9 likes

[All Platforms][Playlists] Respect the listener!

Spotify always say:»After serious consideration, we’ve decided not to offer blocking/ hiding/ or blacklisting artists or tracks on Spotify at this time.«So »serious consideration« is not a »just-for-fun-decision« nor a »quick-and-dirty-decision«. So ...

Casual Listener

Spotify always say: »After serious consideration, we’ve decided not to offer blocking/ hiding/ or blacklisting artists or tracks on Spotify at this time.« So »serious consideration« is not a »just-...

547 Views

0 replies

0 likes

All Platforms
Playlists
  • 547 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No Spotify on Galaxy Store - Samsung Gear S2 Classic Watch

PlanFree/PremiumCountry DeviceSamsung Gear S2 ClassicOperating System My Question or Issue I am unable to install Spotify on my watch, it s not available on the Galaxy Store in the UK. I have also searched on the watch and unable to find it.

Regular

Plan Free/Premium Country   Device Samsung Gear S2 Classic Operating System     My Question or Issue   I am unable to install Spotify on my watch, it s not available on...

Guido

Spotify Legend

27027 Views

30 replies

1 likes

  • 27027 Views
  • 30 replies
  • 1 likes

Superuser Contribution Getting songs from artists with same names as ones I listen to

I've been getting songs in stuff like "Release radar" from artists with same names as ones I listened before, but actually completely different. Like Oasis, Blur or Public Enemy,which are completely different from these Oasis, Blur and Public Enemy.I...

Casual Listener

I've been getting songs in stuff like "Release radar" from artists with same names as ones I listened before, but actually completely different. Like Oasis, Blur or Public Enemy,which are comple...

Guido

Spotify Legend

822 Views

3 replies

0 likes

Other
  • 822 Views
  • 3 replies
  • 0 likes

Offline music

Just a general question... Does Spotify count clicks when I’m listining to a song while I’m offline? Would be great to get a helpful answer

Newbie

Just a general question...   Does Spotify count clicks when I’m listining to a song while I’m offline?   Would be great to get a helpful answer 🙂

Yasoo7

Newbie

641 Views

2 replies

0 likes

Music
  • 641 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music Quality (and Volume level)

PlanPremiumCountryDenmarkDeviceiPhone X and PCOperating SystemiOS 12.2 and Windows 10 Pro My Question or IssueI have a problem. I recently bought Spotify premium to be able to choose which songs I want to listen to and get better music quality. Now h...

Regular

Plan Premium Country Denmark Device iPhone X and PC Operating System iOS 12.2 and Windows 10 Pro   My Question or Issue I have a problem. I recently bought Spotify premium to be able t...

Ver

Spotify Legend

4561 Views

7 replies

0 likes

Music
Other
  • 4561 Views
  • 7 replies
  • 0 likes

Solved!! Galaxy watch(stand alone mode)

PlanFree/PremiumCountry Devicegalaxy watchOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDo I need to have premium for Spotify to run when my watch is in stand alone mode(NOT connected to WiFi or Bluetooth)?

Newbie

Plan Free/Premium Country   Device galaxy watch Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Do I need to have premium for Spotify to run w...

Bittencourt

Spotify Star

4465 Views

1 replies

0 likes

Samsung
  • 4465 Views
  • 1 replies
  • 0 likes

HONK discount code

The discount code HONK for pre-ordering The Rolling Stones album doesn’t work. The mailer for this was sent today.

Newbie

The discount code HONK for pre-ordering The Rolling Stones album doesn’t work. The mailer for this was sent today. 

489 Views

0 replies

1 likes

Music
  • 489 Views
  • 0 replies
  • 1 likes

Solved!! ADS

PlanFreeCountryEnglandDevicePCOperating SystemWindows 10 My Question or IssueAfter listening to Spotify for a while the ads show. But, the ad won't start.I can't start it or play another song.I have to wait for the ad to finish to play a song but the...

Newbie

  Plan Free Country England Device PC Operating System Windows 10   My Question or Issue After listening to Spotify for a while the ads show. But, the ad won't start. I can't st...

Nico

Community Legend

646 Views

1 replies

0 likes

Music
  • 646 Views
  • 1 replies
  • 0 likes