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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12669 Views
  • 8 replies
  • 0 likes
  • Other
  • 12669 Views
  • 8 replies
  • 0 likes

Speakers with built in Spotify app.

Hi, are there any speakers with built in Spotify app, like the Logitech Squeezebox? The problem with Spotify connect is that you need an extra device (cellphone, tablet etc) to control Spotify. My kids don't have there own phones yet but still want t...

  • Newbie
  • Hi, are there any speakers with built in Spotify app, like the Logitech Squeezebox? The problem with Spotify connect is that you need an extra device (cellphone, tablet etc) to control Spotify. My ki...
  • 358 Views
  • 0 replies
  • 0 likes
  • Music
  • 358 Views
  • 0 replies
  • 0 likes

Google Home Mini & Spotify

When using voice commands to start playing music on spotify the google home mini always starts playing music off my phone, even when its other people talking who have their phones hooked up to the google home. I am able to connect to the speaker thro...

  • Newbie
  • When using voice commands to start playing music on spotify the google home mini always starts playing music off my phone, even when its other people talking who have their phones hooked up to the go...
  • 329 Views
  • 0 replies
  • 0 likes
  • Connect
  • 329 Views
  • 0 replies
  • 0 likes

Spotify no longer shares my activity on Facebook

Good evening,i noticed since several days that spotify no longer assures the relay of my plays with Facebook. These ones don't appear anymore in my thread of news, in spite of the alreader correctly adjusted setting, on what i saw in some tutorials.H...

  • Casual Listener
  • Good evening, i noticed since several days that spotify no longer assures the relay of my plays with Facebook. These ones don't appear anymore in my thread of news, in spite of the alreader correc...
  • EvannH
  • Casual Listener
  • 2386 Views
  • 4 replies
  • 0 likes
  • 2386 Views
  • 4 replies
  • 0 likes

Happy Chill Playlist is Not Happy

I was listening to the happy chill playlist and Olivia O' Briens Empty played. This is not a happy chill song. She frequently comments about how she's "empty inside" and how she "doesn't want to live, but is too scared to die." My hopes for a happy c...

  • Newbie
  • I was listening to the happy chill playlist and Olivia O' Briens Empty played.  This is not a happy chill song.  She frequently comments about how she's "empty inside" and how she "doe...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Web player on mobile

When ever I try to us ethe web player on mobile it doesn't work. It loads then just send s me to the front page everytime. Loads up the player, instantly switches to front page. I hit back to load the last page it doesn't load the web player instead ...

  • Newbie
  • When ever I try to us ethe web player on mobile it doesn't work. It loads then just send s me to the front page everytime. Loads up the player, instantly switches to front page. I hit back to load th...
  • 1170 Views
  • 0 replies
  • 0 likes
  • 1170 Views
  • 0 replies
  • 0 likes

Heos wireless speakers on multiple spotify accounts

Hi there My Setup: - Router: Ausus AC88U (active 2.4 and 5 Ghz wlan)- Heos AVR - Wired network connection- 2x Heos 1 - Both wirelessly connected to 2.4 Wlan band- 2x Android Smartphone - Both logged in with different Spotify premiums accounts (member...

  • Newbie
  • Hi there   My Setup:   - Router: Ausus AC88U (active 2.4 and 5 Ghz wlan) - Heos AVR - Wired network connection - 2x Heos 1 - Both wirelessly connected to 2.4 Wlan band - 2x Android S...
  • 649 Views
  • 0 replies
  • 0 likes
  • Denon
  • 649 Views
  • 0 replies
  • 0 likes

Spotify App Not Working on Windows Phone 10

I'm using a Microsoft Lumia 640 LTE with Windows Phone 10.The app doesn't work. Whenever I try to play a playlist or whatever, it either plays like one second of the song and then goes silent, or it doesn't do anything at all.Also, navigating the men...

  • Newbie
  • I'm using a Microsoft Lumia 640 LTE with Windows Phone 10. The app doesn't work. Whenever I try to play a playlist or whatever, it either plays like one second of the song and then goes silent, or i...
  • Bloginn
  • Casual Listener
  • 6167 Views
  • 14 replies
  • 3 likes
  • Other
    WP
  • 6167 Views
  • 14 replies
  • 3 likes

Google home & chromecast gaps while streaming

Since about 2 weeks. While streaming on google home or Chromecast the music is frequently stopped for less half a second something like every 20sec. Very uncomfortable. I checked everything. Version. Wifi channels.... router... no issue with youtube ...

  • Newbie
  • Since about 2 weeks. While streaming on google home or Chromecast the music is frequently stopped for less half a second something like every 20sec. Very uncomfortable.   I checked everything....
  • 318 Views
  • 0 replies
  • 0 likes
  • chromecast
  • 318 Views
  • 0 replies
  • 0 likes

Changing my song's preview?

Hi, I was wondering if as an artist I can change the preview shown on the shared song link, it currently plays the verse and pre-chorus but I really want it to be the pre-chorus chorus parts. Is there a way to change this? Thanks!

  • Newbie
  • Hi, I was wondering if as an artist I can change the preview shown on the shared song link, it currently plays the verse and pre-chorus but I really want it to be the pre-chorus chorus parts. Is ther...
  • 1818 Views
  • 0 replies
  • 19 likes
  • 1818 Views
  • 0 replies
  • 19 likes

Cannot login to PS4

Help! I have changed my password several times, and I still cannot log on. Has anyone faced this problem before? Thanks!

  • Newbie
  • Help! I have changed my password several times, and I still cannot log on. Has anyone faced this problem before? Thanks!
  • melachupa2018
  • Newbie
  • 392 Views
  • 2 replies
  • 0 likes
  • Other
  • 392 Views
  • 2 replies
  • 0 likes

PS4 App

Hi, I'm having some trouble with the Spotify app on PS4. I'm able to stream music fine from my mobile device to the PS4 by selecting the devices available option. However when I open the app on PlayStation I'm told that there is an "error connecting ...

  • Newbie
  • Hi,   I'm having some trouble with the Spotify app on PS4.    I'm able to stream music fine from my mobile dev ice  to the PS4 by selecting the devices available option. &n...
  • marikelowa
  • Casual Listener
  • 407 Views
  • 1 replies
  • 1 likes
  • PlayStation
    PS4
  • 407 Views
  • 1 replies
  • 1 likes

Spotify doesn't work on Sonos in the UAE

The service doesnt seem to work for Spotify users in the UAE. Im wondering if anybody in other countries outside of the US also face this issue. Sonos seems to be able to play Soundcloud and Apple music but not Spotify.Are there plans to fix this iss...

  • Visitor
  • The service doesnt seem to work for Spotify users in the UAE. Im wondering if anybody in other countries outside of the US also face this issue. Sonos seems to be able to play Soundcloud and App...
  • 356 Views
  • 0 replies
  • 0 likes
  • SONOS
  • 356 Views
  • 0 replies
  • 0 likes

Superuser Contribution There is a device connected (Roberts iStream 2) to my Spotify that doesn´t exist.

My Spotify is connected to this Roberts iStream sound system, but I don´t have it and I don´t know anyone who has it. How can I find how it was connected and how can I delete it? Thanks!

  • Newbie
  • My Spotify is connected to this Roberts iStream sound system, but I don´t have it and I don´t know anyone who has it. How can I find how it was connected and how can I delete it?   Thanks!
  • Rosie_fieldhous
  • Newbie
  • 867 Views
  • 2 replies
  • 0 likes
  • Connect
  • 867 Views
  • 2 replies
  • 0 likes

2017 wrapped

Has the wrapped video on spotify been gotten rid of? Mine just isn’t there? Is there any way I can find it?

  • Newbie
  • Has the wrapped video on spotify been gotten rid of? Mine just isn’t there? Is there any way I can find it?
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Solved!! Won't Post to Facebook?

So, I have Spotify linked to my Facebook account and everything, and it used to post to my profile on the side (With the timeline profile) which songs/playlists I've been listening to. But I've noticed about a week or two ago, it stopped doing this. ...

  • Casual Listener
  • So, I have Spotify linked to my Facebook account and everything, and it used to post to my profile on the side (With the timeline profile) which songs/playlists I've been listening to. But I've notic...
  • sidboswell
  • Casual Listener
  • 63765 Views
  • 594 replies
  • 8 likes
  • 63765 Views
  • 594 replies
  • 8 likes

Spotify on Windows app won't connect to Sonos Speaker

The Spotify app on my windows 10 laptop won't connect to my Sonos Play:1 even though it is listed as an availble device. It was okay up until just before Christmas but now it won't connect. The mobile app is fine though but doesn't offer the full ran...

  • Newbie
  • The Spotify app on my windows 10 laptop won't connect to my Sonos Play:1 even though it is listed as an availble device.   It was okay up until just before Christmas but now it won't connect. ...
  • 593 Views
  • 0 replies
  • 0 likes
  • 593 Views
  • 0 replies
  • 0 likes

Solved!! Where is offline music stored?

Where is offline music stored? Need to understand this to ensure the APP not in danger of overwriting something important. Also want to know what happens to that storage, once my premium runs out? Will i be able to clean that space up?

  • Casual Listener
  • Where is offline music stored? Need to understand this to ensure the APP not in danger of overwriting something important. Also want to know what happens to that storage, once my premium runs out? Wi...
  • Dev888
  • Newbie
  • 74271 Views
  • 10 replies
  • 0 likes
  • 74271 Views
  • 10 replies
  • 0 likes

More relevant radio

Update from Spotify staff: "Hey everyone! As this idea is quite vague and it's difficult to say when it has been officially implemented, we're moving it to the Help boards. From there we will continue to pass this feedback to the Radio teams--who are...

  • Newbie
  • Update from Spotify staff:   "Hey everyone! As this idea is quite vague and it's difficult to say when it has been officially implemented, we're moving it to the Help boards. From there we w...
  • r3lau
  • Newbie
  • 8279 Views
  • 62 replies
  • 140 likes
  • Other
  • 8279 Views
  • 62 replies
  • 140 likes

Family members with the same address not being able to join Family Plan

2 of my family members have inputed the EXACT same address as Me, the master account for the Family Plan, but it says they do not have the same address and does not allow them to be included in the Family Plan. I have already tried tetsing by making ...

  • Newbie
  • 2 of my family members have inputed the EXACT same address as Me, the master account for the Family Plan, but it says they do not have the same address and does not allow them to be included in the F...
  • vitornash
  • Newbie
  • 468 Views
  • 1 replies
  • 0 likes
  • Other
  • 468 Views
  • 1 replies
  • 0 likes