Announcements

Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

61411 Views

7 replies

4 likes

  • 61411 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

lilbearks

Visitor

38555 Views

215 replies

19 likes

Other
  • 38555 Views
  • 215 replies
  • 19 likes

Solved!!Superuser Contribution Spotify Wrapped 2018 is innaccurate

Hello,I've been pretty satisfied with Spotify's Wrapped playlist since I first saw it in 2016 but this year's playlist has left me doubting the accuracy of Spotify. Both 2016 and 2017 playlists were correct but these year's playlist is far from corre...

Newbie

Hello, I've been pretty satisfied with Spotify's Wrapped playlist since I first saw it in 2016 but this year's playlist has left me doubting the accuracy of Spotify. Both 2016 and 2017 playlists wer...

Guido

Spotify Legend

1274 Views

1 replies

0 likes

Other
  • 1274 Views
  • 1 replies
  • 0 likes

Track skipping on Chromecast persists (skips songs at ~1 minute mark)

PlanPremiumDeviceiPhone 7 Plus, and web player on WindowsOperating SystemiOS 12, and Windows 10 My Question or Issue I had a very disappointing support experience with SpotifyCares on Twitter trying to troubleshoot this track-skipping Chromecast issu...

Casual Listener

Plan Premium Device iPhone 7 Plus, and web player on Windows Operating System iOS 12, and Windows 10   My Question or Issue  I had a very disappointing support experience with Spoti...

swanky_hifi

Casual Listener

1893 Views

1 replies

1 likes

  • 1893 Views
  • 1 replies
  • 1 likes

2018 Wrapped connection error

PlanPremium CountryIreland DeviceSeveral; Samsung Galaxy S8 Android, Macbook Air Operating SystemmacOS High Sierra 10.13.6 - tested on Google chrome, SafariAndroid 8.0.0 - Tested on Samsung Internet, Google Chrome and Chrome incognito window My Quest...

Newbie

Plan Premium   Country Ireland   Device Several; Samsung Galaxy S8 Android, Macbook Air   Operating System macOS High Sierra 10.13.6 - tested on Google chrome, Safa...

landonharris88

Composer

2062 Views

1 replies

5 likes

Other
  • 2062 Views
  • 1 replies
  • 5 likes

Superuser Contribution BMW Connected and Android 9 issue

PlanPremiumCountryGermanyDeviceNokia 8 BMW 4er Gran Coupe (2016)Operating SystemAndroid 9 My Question or Issue BT connection or the BMW Spotify App never worked properly on my Nokia 8 with Android 8.1. Now that i got the Android Pie update i tried it...

Roadie

Plan Premium Country Germany Device Nokia 8 BMW 4er Gran Coupe (2016) Operating System Android 9   My Question or Issue  BT connection or the BMW Spotify App never worked pro...

groove2spotify

Roadie

11438 Views

21 replies

5 likes

Connect
  • 11438 Views
  • 21 replies
  • 5 likes

2018 Wrapped will not work.

Everytime I go to spotify wrapped and click connect with spotify, I log into my spotify account then it takes me back to the purple wrapped page and says "Hmmm. Something is not working, So sorry about that. We'll work on it and please try again soon...

Newbie

    Everytime I go to spotify wrapped and click connect with spotify, I log into my spotify account then it takes me back to the purple wrapped page and says  "Hmmm. Something is no...

landonharris88

Composer

1765 Views

6 replies

12 likes

Other
  • 1765 Views
  • 6 replies
  • 12 likes

Podcasts not playing on Webplayer

PlanPremiumCountry United States of AmericaDeviceHP DesktopOperating SystemWindows 10 Web BrowserGoogle Chrome (Version 71.0.3578.98 [64-Bit] )My Question or Issue The Podcasts I listen to aren't playing in the WebPlayer. They come up in my Library j...

Newbie

Plan Premium Country  United States of America Device HP Desktop Operating System Windows 10  Web Browser Google Chrome (Version 71.0.3578.98 [64-Bit] ) My Question or Issue &nbs...

Nico

Community Legend

1374 Views

1 replies

3 likes

Other
  • 1374 Views
  • 1 replies
  • 3 likes

Web Player sometimes skips whole songs

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10Web BrowserMicrosoft EdgeMy Question or IssueWhen listening to a playlist, the web player will randomly decide to skip whole songs, forcing me to click the previous song just to play it. Is the...

Newbie

Plan Free Country USA Device Desktop Operating System Windows 10 Web Browser Microsoft Edge My Question or Issue When listening to a playlist, the web player will randomly decide to skip w...

Mantisentil

Community Legend

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

No account activity whatsoever

Even with 'Publish my activity on Spotify' and 'Show my current Top Artists' checked, there's no activity to be seen on my profile at all. I don't show up on my friends' activity feed either. This has been the case for at least a year, tried to look ...

Casual Listener

  Even with 'Publish my activity on Spotify' and 'Show my current Top Artists' checked, there's no activity to be seen on my profile at all. I don't show up on my friends' activity feed either....

Nico

Community Legend

398 Views

1 replies

0 likes

Other
  • 398 Views
  • 1 replies
  • 0 likes

2018 Wrapped list problem

First of all, hello everyone.I have a problem about 2018 wrapped list.I cant see my 9 page list actually i cant reach this site. i entered spotifywrapped website, im connecting my spotify account.There is no problem there but I sawthis screen.(I trie...

Newbie

First of all, hello everyone. I have a problem about 2018 wrapped list. I cant see my 9 page list actually i cant reach this site. i entered spotifywrapped website, im connecting my spotify account...

landonharris88

Composer

968 Views

1 replies

1 likes

Other
  • 968 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bluesound + Spotify

Spotify doesn´t find my bluesound device.I´ve reinstalled spotify, blusound app AND i even did a factory reset of the bluesound device. The problem seems to be in the spotify app. I even logged in via the web browser to delete bluesound access. Nothi...

Newbie

Spotify doesn´t find my bluesound device. I´ve reinstalled spotify, blusound app AND i even did a factory reset of the bluesound device. The problem seems to be in the spotify app. I even logged in ...

Jemi

Spotify Legend

731 Views

1 replies

1 likes

Connect
  • 731 Views
  • 1 replies
  • 1 likes

Superuser Contribution Firefox update - "Firefox is installing components..." error

I updated Firefox (to version 64.0) today and got an orange message bar on open.spotify.com stating that "firefox is installing components needed to play the audio or video on this page". This "installation" never succeeds. After a lot of Googling, I...

Newbie

I updated Firefox (to version 64.0) today and got an orange message bar on open.spotify.com stating that "firefox is installing components needed to play the audio or video on this page".  This ...

Guido

Spotify Legend

13805 Views

3 replies

3 likes

Other
  • 13805 Views
  • 3 replies
  • 3 likes

PS4 Bug

PlanFreeUnited States of America DevicePS4 My Question or IssueWhen you are using the application for PS4 and controlling it using a laptop, it will start to reset the playlist and stop a couple songs afterword. It does this when shuffling the playli...

Newbie

Plan Free United States of America   Device PS4   My Question or Issue When you are using the application for PS4 and controlling it using a laptop, it will start to reset the playl...

671 Views

0 replies

0 likes

  • 671 Views
  • 0 replies
  • 0 likes

Superuser Contribution Issues with Spotify Connect from iOS and PS4 Spotify Music player

PlanPremiumCountry USADeviceIphone 6S and PS4 ProOperating SystemiOS 12.1 My Question or Issue This started happening recently - if I use Spotify Connect from the phone app to control the PS4 App and hit shuffle, it does not shuffle. It only plays th...

Casual Listener

  Plan Premium Country  USA Device Iphone 6S and PS4 Pro Operating System iOS 12.1   My Question or Issue  This started happening recently - if I use Spotify Connect fr...

Guido

Spotify Legend

622 Views

2 replies

0 likes

Connect
  • 622 Views
  • 2 replies
  • 0 likes

Favorite Songs is playing songs that aren't in my favorites list

PlanFree/PremiumCountry USOperating SystemWindows 10My Question or Issue So I added a bunch of songs to my favorites list by clicking the favorite album button. I'll listen to them and get rid of whatever songs I don't like. I've gotten rid of a few ...

Regular

Plan Free/Premium Country  US Operating System Windows 10 My Question or Issue  So I added a bunch of songs to my favorites list by clicking the favorite album button. I'll listen to...

675 Views

0 replies

0 likes

Other
  • 675 Views
  • 0 replies
  • 0 likes

Request temporary account to solve Bluesound issue

PlanPremiumCountryNetherlands DeviceOneplus 5TOperating SystemAndroid (up to date) My Question or IssueThe issue that I am having since I bought my Bluesound Pulse Flex and Node2, is that playback through Spotify Connect (to either of the players) is...

Newbie

Plan Premium Country Netherlands   Device Oneplus 5T Operating System Android (up to date)   My Question or Issue The issue that I am having since I bought my Bluesound Pulse Fle...

392 Views

0 replies

0 likes

Other
  • 392 Views
  • 0 replies
  • 0 likes

[Playlists] What time (and what time zone) is the Spotify New Music Friday playlist released?

What time (and what time zone) is the Spotify New Music Friday playlist released? Is the release time consistent? PlanPremiumCountryUSA Device(Samsung Galaxy 8 Active, Windows 10)Operating System(Android Oreo, Windows 10,etc.) My Question or Issue Wh...

Casual Listener

What time (and what time zone) is the Spotify New Music Friday playlist released? Is the release time consistent?   Plan Premium Country USA  Device (Samsung Galaxy 8 Active, Wi...

1546 Views

0 replies

0 likes

Music
  • 1546 Views
  • 0 replies
  • 0 likes

Error loading iframe - Content Security Policy

Hi! I'm trying to load the Play Button iframe on a web. I always receive this error: Refused to display 'https://open.spotify.com/album/4Z3XYGXyjFx6FD8lpPgRV4?si=IFSL7RZoQPCkOEbUtxS9rA' in a frame because an ancestor violates the following Content Se...

Newbie

  Hi!   I'm trying to load the Play Button iframe on a web. I always receive this error:  Refused to display 'https://open.spotify.com/album/4Z3XYGXyjFx6FD8lpPgRV4?si=IFSL7RZo...

1030 Views

0 replies

0 likes

Other
  • 1030 Views
  • 0 replies
  • 0 likes

After latest update I can't play Spotify music via Alexa on my Fire TV Cube

PlanPremium for FamilyCountryUSA DeviceFire TV CubeOperating SystemFire OS 6.2.5.7 My Question or IssueAfter the latest update I can no longer play Spotify music via Alexa on my Fire TV Cube. When I ask Alexa to play a song or playlist she says:"To u...

Newbie

Plan Premium for Family Country USA  Device Fire TV Cube Operating System Fire OS 6.2.5.7   My Question or Issue After the latest update I can no longer play Spotify music vi...

809 Views

0 replies

0 likes

Other
  • 809 Views
  • 0 replies
  • 0 likes

Superuser Contribution Share podcast stats

Hello, Me and my friend host a podcast which I recently got published on Spotify. I would like to share the listening statistics with my co-host. Is this possible somehow? Cheers!

Casual Listener

Hello,      Me and my friend host a podcast which I recently got published on Spotify. I would like to share the listening statistics with my co-host. Is this possible som...

Katerina

Spotify Legend

5514 Views

3 replies

0 likes

Other
  • 5514 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution No sound on Yamaha RX-A750

Hi. For more than a year, I have a Yamaha RX-A750 stereo installation with Spotify Connect and everything has worked fine until last week. Suddenly, there is just no sound anymore. On my phone it says it's connected, on the stereo I can read the arti...

Casual Listener

  Hi. For more than a year, I have a Yamaha RX-A750 stereo installation with Spotify Connect and everything has worked fine until last week. Suddenly, there is just no sound anymore. On my...

Katerina

Spotify Legend

4678 Views

3 replies

2 likes

Other
  • 4678 Views
  • 3 replies
  • 2 likes