Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrstout82
  • Regular
  • 8944 Views
  • 65 replies
  • 8 likes
  • Other
  • 8944 Views
  • 65 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19677 Views
  • 9 replies
  • 2 likes
  • Other
  • 19677 Views
  • 9 replies
  • 2 likes

Solved!! Playlist doesn't load

PlanPremiumCountryFinland My Question or IssueI have a playlist, which loads the first around 30 songs, then it just doesn't load the rest of the list. It does play the songs though, I just have to play the last song it shows and press Next until I g...

  • Casual Listener
  • Plan Premium Country Finland      My Question or Issue I have a playlist, which loads the first around 30 songs, then it just doesn't load the rest of the list. It does play the...
  • Mantisentil
  • Community Legend
  • 7645 Views
  • 3 replies
  • 0 likes
  • Other
  • 7645 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playstation 4 audio quality issue

PlanPremiumCountryBrazil DevicePlaystation 4 ProOperating SystemPS4 Pro version 6.02 (lastest at October, 2018) My Question or IssueHello, I've been using Spotify on my Xbox One S for a while and now I got a Playstation 4 Pro and I started to use on ...

  • Newbie
  • Plan Premium Country Brazil  Device Playstation 4 Pro Operating System PS4 Pro version 6.02 (lastest at October, 2018)   My Question or Issue Hello, I've been using Spotify on my ...
  • Peter
  • Spotify Legend
  • 1432 Views
  • 1 replies
  • 0 likes
  • PlayStation
    Sony
  • 1432 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Listen along" in discord makes the songs start about 5 seconds in.

I play games and talk to friends through discord a lot and we really like the listen along feature through spotify but whenever I listen along with a friend and the next song starts my spotify starts the song about 5 seconds ahead of where the host i...

  • Newbie
  • I play games and talk to friends through discord a lot and we really like the listen along feature through spotify but whenever I listen along with a friend and the next song starts my spotify starts...
  • Peter
  • Spotify Legend
  • 7677 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 7677 Views
  • 1 replies
  • 1 likes

Superuser Contribution Discord

When I look at a friend that is listening to spotify it shows that the song is over (attached) It still changes songs and stuff but thats not even a big issue I dont know if its correlated or not but when I try and join them through their profile or ...

DiscordIssue.PNG
  • Newbie
  • When I look at a friend that is listening to spotify it shows that the song is over (attached) It still changes songs and stuff but thats not even a big issue I dont know if its correlated or not but...
  • Peter
  • Spotify Legend
  • 684 Views
  • 1 replies
  • 0 likes
  • Discord
    Help
  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discord Spotify Activity Issue

Hello Before anything, I don't want to see the same answer intended for other users on this thread. Everyone who is having trouble with the same problem, I understand how you feel. You scroll down the thread, and you see that one person (could be mor...

  • Casual Listener
  • Hello   Before anything, I don't want to see the same answer intended for other users on this thread. Everyone who is having trouble with the same problem, I understand how you feel. You scrol...
  • Peter
  • Spotify Legend
  • 904 Views
  • 1 replies
  • 0 likes
  • Connect
    music
    Other
  • 904 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing music over Discord (listening party)

PlanFamily PremiumCountry USA DeviceDesktop Operating SystemWindows 10 64-bit My Question or Issue My sister and I are on the family plan and we're in different parts of the house. We game together on our desktops and would like to listen to spotify ...

  • Newbie
  • Plan Family Premium Country  USA   Device Desktop   Operating System Windows 10 64-bit   My Question or Issue   My sister and I are on the family plan and we're ...
  • Peter
  • Spotify Legend
  • 1954 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1954 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play Stations on Alexa?

Can Spotify play stations on Alexa? For example, "Alexa, play a Jack White station". I know it wasn't available in the past - is it now? If not, is there an ETA to add this functionality?

  • Newbie
  •   Can Spotify play stations on Alexa? For example, "Alexa, play a Jack White station".    I know it wasn't available in the past - is it now?   If not, is there an ETA to add...
  • Peter
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • Other
  • 520 Views
  • 1 replies
  • 0 likes

Ruark audio R2 playing different song to app

Plan PremiumCountry UK DeviceiPhone XS latest OSRuark Audio R2 mk3 latest firmware My Question or Issue if I create a queue of songs on the iPhone app and then connect it to the R3 it starts to play and will often play for hours without an issue. The...

  • Newbie
  • Plan Premium Country UK    Device iPhone XS latest OS Ruark Audio R2 mk3 latest firmware      My Question or Issue   if I create a queue of songs on the i...
  • 779 Views
  • 0 replies
  • 0 likes
  • Connect
  • 779 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist Saved Songs

I follow a number of artist playlists by Spotify (This Is... playlists). I noticed when playing the songs saved were ticked as saved but the album name didn't match, but when I check my saved songs, there was no duplicates. Does this "duplicate" scen...

Screen Shot 2018-11-10 at 11.22.27 pm.png Screen Shot 2018-11-10 at 11.22.32 pm.png Screen Shot 2018-11-10 at 11.22.39 pm.png
  • Regular
  • I follow a number of artist playlists by Spotify (This Is... playlists).   I noticed when playing the songs saved were ticked as saved but the album name didn't match, but when I check my save...
  • Peter
  • Spotify Legend
  • 1454 Views
  • 5 replies
  • 0 likes
  • Other
  • 1454 Views
  • 5 replies
  • 0 likes

Unwanted song in my 2018 top tracks

Hi! I have a problem. I forgot the 120 bpm metronome on loop for all the night. I checked my last.fm and if it were counted it would be in my top 20 tracks now, is there a way to remove it from my listening reports? I did on last.fm but it seems ther...

  • Casual Listener
  • Hi! I have a problem. I forgot the 120 bpm metronome on loop for all the night. I checked my last.fm and if it were counted it would be in my top 20 tracks now, is there a way to remove it from my li...
  • 377 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 377 Views
  • 0 replies
  • 0 likes

Spotify dev redirect URI

PlanPremiumCountry CanadaDeviceSPOTIPY on LinuxOperating SystemUbuntu 18 My Question or IssueWhat is the redirect URI supposed to point at. I have a python program using spotipy library that has successfully authenticated with Spotify and now Spotify...

  • Music Fan
  • Plan Premium Country  Canada Device SPOTIPY on Linux Operating System Ubuntu 18  My Question or Issue What is the redirect URI supposed to point at. I have a python program using s...
  • 551 Views
  • 0 replies
  • 2 likes
  • Connect
  • 551 Views
  • 0 replies
  • 2 likes

I cant not connect my bluesound powernode 2 to spotify

PremiumMy Question or Issue Hello out there hope someone can help meI have just got my Self a bluesound powernode 2 and i can not connect spotify to ittry restart spotify and phone and powernode still same problemtry reinstaling spotify on phone and ...

  • Newbie
  •   Premium My Question or Issue  Hello out there hope someone can help me I have just got my Self a bluesound powernode 2 and i can not connect spotify to it try restart spotify and pho...
  • 513 Views
  • 0 replies
  • 0 likes
  • Account
  • 513 Views
  • 0 replies
  • 0 likes

spotifyweb playlist doesnt show my songs

PremiumCountry Finland My Question or Issue On spotify web my spotify does only show the first about 120 songs, and doesn't download more of the songs. I have on my playlist 450 songs, but it only shows the first ones, and it keeps "refreshing" the r...

  • Newbie
  • Premium Country Finland       My Question or Issue  On spotify web my spotify does only show the first about 120 songs, and doesn't download more of the songs. I have on my ...
  • Mantisentil
  • Community Legend
  • 1196 Views
  • 2 replies
  • 0 likes
  • music
  • 1196 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not streaming in my NRC app when creating a pace station.

Used to work just fine. Now when creating a pace station it does t get any info from Spotify basically. Just a blank page. See attached.

  • Casual Listener
  • Used to work just fine. Now when creating a pace station it does t get any info from Spotify basically.    Just a blank page. See attached. 
  • Peter
  • Spotify Legend
  • 1433 Views
  • 4 replies
  • 0 likes
  • Connect
  • 1433 Views
  • 4 replies
  • 0 likes

Superuser Contribution Web Player sends Random Music to Android and Windows Player?

Since a Week my Android and Windows Spotify Players keep starting RANDOM MUSIC from the "Webplayer" as a Device. I disconnected the Web Player i dissalowed the webplayer to access my account in the settings nothing helped. Its very anoying that it pl...

  • Visitor
  •   Since a Week my Android and Windows Spotify Players keep starting RANDOM MUSIC from the "Webplayer" as a Device. I disconnected the Web Player i dissalowed the webplayer to access my account ...
  • Katerina
  • Spotify Legend
  • 2177 Views
  • 7 replies
  • 0 likes
  • Other
  • 2177 Views
  • 7 replies
  • 0 likes

Superuser Contribution Random songs appearing in playlist that can't be removed

I have a playlist with a friend and random songs have been appearing in it that only I can see. These 3 random songs were not added by me or my friend but they are already saved/in another playlist that I have personally. When I select them there is ...

  • Newbie
  • I have a playlist with a friend and random songs have been appearing in it that only I can see. These 3 random songs were not added by me or my friend but they are already saved/in another playlist t...
  • Guido
  • Spotify Legend
  • 1192 Views
  • 1 replies
  • 0 likes
  • Other
  • 1192 Views
  • 1 replies
  • 0 likes

Superuser Contribution the rest of my playlist on spotify playlist wont load (web player)

PlanFreeCountryunited states DevicechromebookOperating Systemintel My Question or Issue why wont the rest of my playlist load

  • Newbie
  • Plan Free Country united states   Device chromebook Operating System intel   My Question or Issue  why wont the rest of my playlist load
  • Guido
  • Spotify Legend
  • 1849 Views
  • 5 replies
  • 7 likes
  • 1849 Views
  • 5 replies
  • 7 likes

Solved!! get**bleep** together already

it took me 45 minutes to figure out how to post a complaint. that's my first complaint. My second complaint is that shuffle DOES NOT WORK. I hit shuffle on a playlist with 500 songs, and I hear the same 5 songs EVERY TIME. I scroll down and choose an...

  • Regular
  •   it took me 45 minutes to figure out how to post a complaint.    that's my first complaint.    My second complaint is that shuffle DOES NOT WORK.    I hit s...
  • Mantisentil
  • Community Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • Other
  • 472 Views
  • 1 replies
  • 0 likes

Just tell us WHICH Firefox version works JEEZUS what is WRONG with you people?

Which Firefox versions does the web player support? Only the absolute newest one? Then why don't you say that? And if that's the case then what's so extra super special about Spotify that it's the only site in the entire earth that only works with th...

  • Music Fan
  • Which Firefox versions does the web player support? Only the absolute newest one? Then why don't you say that? And if that's the case then what's so extra super special about Spotify that it's the on...
  • 420 Views
  • 0 replies
  • 1 likes
  • Other
  • 420 Views
  • 0 replies
  • 1 likes

Superuser Contribution cant play music

PlanFreeCountry SwedenDevicechromebook dell Model 3180Operating SystemVersion 70.0.3538.76 chrome os My Question or Issue i cant play a song from my playlist and sometimes when i can it stops every minute

  • Casual Listener
  • Plan Free Country  Sweden Device chromebook dell Model 3180 Operating System Version 70.0.3538.76 chrome os   My Question or Issue  i cant play a song from my playlist a...
  • Daisy
  • Spotify Legend
  • 542 Views
  • 3 replies
  • 0 likes
  • Other
  • 542 Views
  • 3 replies
  • 0 likes