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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Amatharis
  • Newbie
  • 7979 Views
  • 56 replies
  • 7 likes
  • Other
  • 7979 Views
  • 56 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19340 Views
  • 9 replies
  • 2 likes
  • Other
  • 19340 Views
  • 9 replies
  • 2 likes

Poor stability of sound leveling on mobile device

PlanPremium FamilyCountry CZDeviceSamsung Galaxy Trend GT-S7580Operating SystemAndroid My Question or IssueHello, for example below stated song sounds significantly lower on my device than others:https://open.spotify.com/track/3d9DChrdc6BOeFsbrZ3Is0?...

  • Casual Listener
  • Plan Premium Family Country  CZ Device Samsung Galaxy Trend GT-S7580 Operating System Android   My Question or Issue Hello,   for example below stated song sounds significa...
  • Billy-J
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 478 Views
  • 1 replies
  • 0 likes

weekly playlist history

PlanPremiumCountry NetherlandsDevicehp notebook dv6Operating SystemWindows 10 My Question or IssueDear sir, madam, I listened to a playlist made by spotify itself and until today i didnt noticed that the playlist updates itself every week. so it ther...

  • Newbie
  • Plan Premium Country  Netherlands Device hp notebook dv6 Operating System Windows 10   My Question or Issue Dear sir, madam,   I listened to a playlist made by spotify itse...
  • 604 Views
  • 0 replies
  • 0 likes
  • Other
  • 604 Views
  • 0 replies
  • 0 likes

Certain tracks don't play, regardless of platform

PlanPremium FamilyCountry SwedenDeviceHuawei Honor 6x, DesktopOperating SystemWindows 10, Android 7.0 My Question or Issue There are certain tracks (I can only think of one right now, but I have encountered this before) that absolutely won't play on ...

  • Newbie
  •   Plan Premium Family Country  Sweden Device Huawei Honor 6x, Desktop Operating System Windows 10, Android 7.0   My Question or Issue  There are certain tracks (I can o...
  • 241 Views
  • 0 replies
  • 0 likes
  • Other
  • 241 Views
  • 0 replies
  • 0 likes

Chromecast audio and Spotify free

PlanFreeCountryItaly Good mornig, is not clear for me, Spotify free now works with chromecast audio?Because chromecast support write me no, but in this page:https://www.spotifygear.com/type/streamers/I reading in the chromecast audio product detail "...

  • Newbie
  • Plan Free Country Italy   Good mornig, is not clear for me, Spotify free now works with chromecast audio? Because chromecast support write me no, but in this page: https://www.spotifygear...
  • 866 Views
  • 0 replies
  • 0 likes
  • 866 Views
  • 0 replies
  • 0 likes

ad being pretty innapropriate

Hello, in the french version of spotify, there's this ad for the playlist "Happy Times", featuring the best "happy sounds of pop of the moment".With Kicked up Pumps playing in the background. The lyrics really don't match the topic of the ad, it actu...

  • Newbie
  • Hello,  in the french version of spotify, there's this ad for the playlist "Happy Times", featuring the best "happy sounds of pop of the moment". With Kicked up Pumps playing in the backgrou...
  • Billy-J
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • Other
  • 473 Views
  • 1 replies
  • 0 likes

Display device disconnected when Webplayer is opened or refreshed

PlanPremium Operating SystemWindows 10 My Question or IssueWhen I open the web player using google chrome my display device disconnects. It is triggered by opening page, refreshing page, changing submenu (like open an album) and by starting the playe...

  • Newbie
  • Plan Premium     Operating System Windows 10   My Question or Issue When I open the web player using google chrome my display device disconnects. It is triggered by opening pag...
  • cho_O
  • Newbie
  • 3123 Views
  • 3 replies
  • 22 likes
  • Other
  • 3123 Views
  • 3 replies
  • 22 likes

Superuser Contribution Spotify premium for student

Hi, I'm Italian and I would know if I can pay the Spotify Premium for Student with the Bonus 18app, thank you.

  • Newbie
  • Hi, I'm Italian and I would know if I can pay the Spotify Premium for Student with the Bonus 18app, thank you. 
  • Peter
  • Spotify Legend
  • 744 Views
  • 1 replies
  • 0 likes
  • 744 Views
  • 1 replies
  • 0 likes

Echo Alexa Spotify Playlists don’t shuffle

I’ve seen this asked lots but not seen any kind of answer anywhere. Ive just got an Echo dot and when streaming playlists from spotify it doesn’t shuffle properly. It only shuffles a small number of songs and artists. If you click an artist it starts...

  • Regular
  • I’ve seen this asked lots but not seen any kind of answer anywhere.    Ive just got an Echo dot and when streaming playlists from spotify it doesn’t shuffle properly. It only shuffles a s...
  • Skadseye
  • Regular
  • 6885 Views
  • 7 replies
  • 7 likes
  • music
  • 6885 Views
  • 7 replies
  • 7 likes

Superuser Contribution Podcast and copyright music

Hi, I am creating a podcast and I am planning to use some music that might be tided to copyright. I was wondering if I can upload those podcast and paying (from my credit on spotify) the rights to use those songs on my podcasts or will I have trouble...

  • Newbie
  • Hi, I am creating a podcast and I am planning to use some music that might be tided to copyright. I was wondering if I can upload those podcast and paying (from my credit on spotify) the rights to us...
  • Peter
  • Spotify Legend
  • 7824 Views
  • 1 replies
  • 0 likes
  • Other
  • 7824 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot tell echoDot to play music via speech

Hello,i have a problem with playing music with my Premium-Family-Account when trying to tell my EchoDot via speech to play a title.The Spotify-app on my android-phone is connected to Alexa.Spotify is set a default music-service in alexa. When i say "...

  • Newbie
  • Hello, i have a problem with playing music with my Premium-Family-Account when trying to tell my EchoDot via speech to play a title. The Spotify-app on my android-phone is connected to Alexa. Spot...
  • Peter
  • Spotify Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • music
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution queue only plays part of my playlist

PlanPremiumCountry AustriaDeviceXiaomi Mi Box, Webplayer in ChromeOperating SystemAndroid TV 6.0, Windows 10 My Question or Issue When i play a playlist or all of my songs, the player will only put those songs into the queue, who are near the first p...

  • Newbie
  •   Plan Premium Country  Austria Device Xiaomi Mi Box, Webplayer in Chrome Operating System Android TV 6.0, Windows 10   My Question or Issue  When i play a playlist or ...
  • Peter
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 1 likes
  • Other
  • 378 Views
  • 1 replies
  • 1 likes

Superuser Contribution Morgan Wallen presale code

I’ve been listening to Morgan Wallen’s station A LOT and realized my email was my college email that I’m no longer able to access to get my presale code. Does anyone have the presale code? Thanks!

  • Newbie
  • I’ve been listening to Morgan Wallen’s station A LOT and realized my email was my college email that I’m no longer able to access to get my presale code. Does anyone have the presale code?   T...
  • Peter
  • Spotify Legend
  • 1352 Views
  • 1 replies
  • 0 likes
  • Other
  • 1352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeatly Starts Playing Randomly

This issue has happened twice in the last 5 days. Spotify randomly starts playing music. Even when I stopped the music, it will play the next track a few minutes later then repeats several times. Even when changing the device within Spotify it keeps ...

  • Newbie
  • This issue has happened twice in the last 5 days. Spotify randomly starts playing music. Even when I stopped the music, it will play the next track a few minutes later then repeats several times. Eve...
  • Peter
  • Spotify Legend
  • 2492 Views
  • 1 replies
  • 2 likes
  • Other
  • 2492 Views
  • 1 replies
  • 2 likes

Superuser Contribution All ECM Classical albums have lost their "work" information in the track name.

Premium, UK, All devices and OS My Question or IssueThis makes it hard to know which work is playing when an album has two or more works: See screenshots below: BEFORE: AFTER:

Screenshot 2018-10-20 17.14.54.png Screenshot 2018-10-20 17.14.33.png
  • Gig Goer
  • Premium, UK, All devices and OS   My Question or Issue This makes it hard to know which work is playing when an album has two or more works: See screenshots below:   BEFORE: &n...
  • Peter
  • Spotify Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • music
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loss quality image / Pierdo calidad en las imágenes

Hola a todos, mi siguiente consulta es acerca de las fotos en las playlist. Quisiera saber específicamente como hacer para que la foto que hago quede con la mayor calidad posible, como las que tienen todas las playlist de Spotify. Probé con diferente...

  • Regular
  • Hola a todos, mi siguiente consulta es acerca de las fotos en las playlist. Quisiera saber específicamente como hacer para que la foto que hago quede con la mayor calidad posible, como las que tienen...
  • Peter
  • Spotify Legend
  • 2186 Views
  • 1 replies
  • 0 likes
  • Other
  • 2186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player not working in Chrome

When I open the Web Player it says:I go to the support site and it tells me to go to settings and enable 'Allow sites to play protected content (recommended)'. It is. I don't know what to do next, Chrome is up to date, I even redownloaded it, I've re...

Screen Shot 2018-08-11 at 3.44.07 PM.png
  • Casual Listener
  • When I open the Web Player it says: I go to the support site and it tells me to go to settings and enable 'Allow sites to play protected content (recommended)'. It is. I don't know what to ...
  • sharp-spark
  • Roadie
  • 5285 Views
  • 8 replies
  • 5 likes
  • Other
  • 5285 Views
  • 8 replies
  • 5 likes

Spotify Google Maps integration on iOS

Latest iOS12, iPhone 8 P, both Google Maps and Spotify are up to date, I am following this article, https://support.spotify.com/us/listen_everywhere/in_the_car/google-maps/ to enable the Spotify integration in Google Maps, however, I do not see any M...

  • Newbie
  • Latest iOS12, iPhone 8 P, both Google Maps and Spotify are up to date,   I am following this article, https://support.spotify.com/us/listen_everywhere/in_the_car/google-maps/ to enable th...
  • Noreczek
  • Newbie
  • 849 Views
  • 1 replies
  • 6 likes
  • Other
  • 849 Views
  • 1 replies
  • 6 likes

bug report: pause/play in web player

PlanFree/PremiumDeviceWeb Player; Chrome 70Operating SystemOS X My Question or Issue So the toggling behavior of play/pause from clicks, and from hitting spacebar, are out of sync. Let's say I have the music playing and I hit ; the music does indeed ...

  • Newbie
  • Plan Free/Premium Device Web Player; Chrome 70 Operating System OS X   My Question or Issue  So the toggling behavior of play/pause from clicks, and from hitting spacebar, are out o...
  • joshft91
  • Casual Listener
  • 504 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 504 Views
  • 1 replies
  • 1 likes

Audio Stutter on PS4

PlanPremiumCountryIrelandDevicePS4 ProOperating System6.02 My Question or IssueI've noticed lately the audio quality on my PS4 in the spotify app stutters many times throughout a song. I've been through https://community.spotify.com/t5/Other-Partners...

  • Regular
  • Plan Premium Country Ireland Device PS4 Pro Operating System 6.02   My Question or Issue I've noticed lately the audio quality on my PS4 in the spotify app stutters many times througho...
  • 1245 Views
  • 0 replies
  • 1 likes
  • 1245 Views
  • 0 replies
  • 1 likes

Superuser Contribution Unlimited account being punctuated with ads

Listening to Spotify through the web-player with my Unlimited account, as I have done for years, but this week I've started getting ads in-between songs. How can I rectify this?

  • Casual Listener
  •   Listening to Spotify through the web-player with my Unlimited account, as I have done for years, but this week I've started getting ads in-between songs. How can I rectify this?
  • Guido
  • Spotify Legend
  • 730 Views
  • 5 replies
  • 0 likes
  • 730 Views
  • 5 replies
  • 0 likes