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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56535 Views

7 replies

4 likes

  • 56535 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Emrilia

Visitor

37530 Views

210 replies

18 likes

Other
  • 37530 Views
  • 210 replies
  • 18 likes

Solved!!Superuser Contribution Radio feature missing or not working properly

Plan Premium Country USA Device Computer Operating System Win 10 My Question or Issue I like to use the playlist radio feature to find new songs for my playlist, but recently I can't find the option anymore on my computer. I used to just press the el...

Newbie

Plan Premium Country  USA Device Computer Operating System Win 10   My Question or Issue  I like to use the playlist radio feature to find new songs for my playlist...

Peter

Spotify Legend

95061 Views

140 replies

144 likes

playlist radio
  • 95061 Views
  • 140 replies
  • 144 likes

I made a meme playlist and now if I play another playlist every other song is a meme song

Made a meme playlist and now every other song is a meme on every playlist can I fix it thanks I tried turning it off and on and reloading and stuff but it still does it even if I delete the playlistPlanFreeCountry US

Casual Listener

Made a meme playlist and now every other song is a meme on every playlist can I fix it thanks I tried turning it off and on and reloading and stuff but it still does it even if I delete the playlist ...

user-removed

Not applicable

2970 Views

4 replies

0 likes

Music
  • 2970 Views
  • 4 replies
  • 0 likes

2018 Wrapped will not work

PlanPremiumCountryRomania DeviceHuawei Mate S; Iphone 6s; laptop/PCOperating SystemAndroid Lollipop; iOS 12; Windows 10 My Question or Issue Spotify wrapped doesn't work on any of the devices listed above. I go to https://spotifywrapped.com/ . "Your ...

Newbie

Plan Premium Country Romania  Device Huawei Mate S; Iphone 6s; laptop/PC Operating System Android Lollipop; iOS 12;  Windows 10   My Question or Issue  Spotify wrapped d...

landonharris88

Composer

5094 Views

10 replies

42 likes

Other
  • 5094 Views
  • 10 replies
  • 42 likes

Solved!!Superuser Contribution Spotify Wrapped 2018 is innaccurate

Hello,I've been pretty satisfied with Spotify's Wrapped playlist since I first saw it in 2016 but this year's playlist has left me doubting the accuracy of Spotify. Both 2016 and 2017 playlists were correct but these year's playlist is far from corre...

Newbie

Hello, I've been pretty satisfied with Spotify's Wrapped playlist since I first saw it in 2016 but this year's playlist has left me doubting the accuracy of Spotify. Both 2016 and 2017 playlists wer...

Guido

Spotify Legend

1270 Views

1 replies

0 likes

Other
  • 1270 Views
  • 1 replies
  • 0 likes

Track skipping on Chromecast persists (skips songs at ~1 minute mark)

PlanPremiumDeviceiPhone 7 Plus, and web player on WindowsOperating SystemiOS 12, and Windows 10 My Question or Issue I had a very disappointing support experience with SpotifyCares on Twitter trying to troubleshoot this track-skipping Chromecast issu...

Casual Listener

Plan Premium Device iPhone 7 Plus, and web player on Windows Operating System iOS 12, and Windows 10   My Question or Issue  I had a very disappointing support experience with Spoti...

swanky_hifi

Casual Listener

1888 Views

1 replies

1 likes

  • 1888 Views
  • 1 replies
  • 1 likes

2018 Wrapped connection error

PlanPremium CountryIreland DeviceSeveral; Samsung Galaxy S8 Android, Macbook Air Operating SystemmacOS High Sierra 10.13.6 - tested on Google chrome, SafariAndroid 8.0.0 - Tested on Samsung Internet, Google Chrome and Chrome incognito window My Quest...

Newbie

Plan Premium   Country Ireland   Device Several; Samsung Galaxy S8 Android, Macbook Air   Operating System macOS High Sierra 10.13.6 - tested on Google chrome, Safa...

landonharris88

Composer

2061 Views

1 replies

5 likes

Other
  • 2061 Views
  • 1 replies
  • 5 likes

Superuser Contribution BMW Connected and Android 9 issue

PlanPremiumCountryGermanyDeviceNokia 8 BMW 4er Gran Coupe (2016)Operating SystemAndroid 9 My Question or Issue BT connection or the BMW Spotify App never worked properly on my Nokia 8 with Android 8.1. Now that i got the Android Pie update i tried it...

Roadie

Plan Premium Country Germany Device Nokia 8 BMW 4er Gran Coupe (2016) Operating System Android 9   My Question or Issue  BT connection or the BMW Spotify App never worked pro...

groove2spotify

Roadie

11371 Views

21 replies

5 likes

Connect
  • 11371 Views
  • 21 replies
  • 5 likes

2018 Wrapped will not work.

Everytime I go to spotify wrapped and click connect with spotify, I log into my spotify account then it takes me back to the purple wrapped page and says "Hmmm. Something is not working, So sorry about that. We'll work on it and please try again soon...

Newbie

    Everytime I go to spotify wrapped and click connect with spotify, I log into my spotify account then it takes me back to the purple wrapped page and says  "Hmmm. Something is no...

landonharris88

Composer

1760 Views

6 replies

12 likes

Other
  • 1760 Views
  • 6 replies
  • 12 likes

Podcasts not playing on Webplayer

PlanPremiumCountry United States of AmericaDeviceHP DesktopOperating SystemWindows 10 Web BrowserGoogle Chrome (Version 71.0.3578.98 [64-Bit] )My Question or Issue The Podcasts I listen to aren't playing in the WebPlayer. They come up in my Library j...

Newbie

Plan Premium Country  United States of America Device HP Desktop Operating System Windows 10  Web Browser Google Chrome (Version 71.0.3578.98 [64-Bit] ) My Question or Issue &nbs...

Nico

Community Legend

1369 Views

1 replies

3 likes

Other
  • 1369 Views
  • 1 replies
  • 3 likes

Web Player sometimes skips whole songs

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10Web BrowserMicrosoft EdgeMy Question or IssueWhen listening to a playlist, the web player will randomly decide to skip whole songs, forcing me to click the previous song just to play it. Is the...

Newbie

Plan Free Country USA Device Desktop Operating System Windows 10 Web Browser Microsoft Edge My Question or Issue When listening to a playlist, the web player will randomly decide to skip w...

Mantisentil

Community Legend

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

No account activity whatsoever

Even with 'Publish my activity on Spotify' and 'Show my current Top Artists' checked, there's no activity to be seen on my profile at all. I don't show up on my friends' activity feed either. This has been the case for at least a year, tried to look ...

Casual Listener

  Even with 'Publish my activity on Spotify' and 'Show my current Top Artists' checked, there's no activity to be seen on my profile at all. I don't show up on my friends' activity feed either....

Nico

Community Legend

397 Views

1 replies

0 likes

Other
  • 397 Views
  • 1 replies
  • 0 likes

2018 Wrapped list problem

First of all, hello everyone.I have a problem about 2018 wrapped list.I cant see my 9 page list actually i cant reach this site. i entered spotifywrapped website, im connecting my spotify account.There is no problem there but I sawthis screen.(I trie...

Newbie

First of all, hello everyone. I have a problem about 2018 wrapped list. I cant see my 9 page list actually i cant reach this site. i entered spotifywrapped website, im connecting my spotify account...

landonharris88

Composer

964 Views

1 replies

1 likes

Other
  • 964 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bluesound + Spotify

Spotify doesn´t find my bluesound device.I´ve reinstalled spotify, blusound app AND i even did a factory reset of the bluesound device. The problem seems to be in the spotify app. I even logged in via the web browser to delete bluesound access. Nothi...

Newbie

Spotify doesn´t find my bluesound device. I´ve reinstalled spotify, blusound app AND i even did a factory reset of the bluesound device. The problem seems to be in the spotify app. I even logged in ...

Jemi

Spotify Legend

729 Views

1 replies

1 likes

Connect
  • 729 Views
  • 1 replies
  • 1 likes

Superuser Contribution Firefox update - "Firefox is installing components..." error

I updated Firefox (to version 64.0) today and got an orange message bar on open.spotify.com stating that "firefox is installing components needed to play the audio or video on this page". This "installation" never succeeds. After a lot of Googling, I...

Newbie

I updated Firefox (to version 64.0) today and got an orange message bar on open.spotify.com stating that "firefox is installing components needed to play the audio or video on this page".  This ...

Guido

Spotify Legend

13795 Views

3 replies

3 likes

Other
  • 13795 Views
  • 3 replies
  • 3 likes

PS4 Bug

PlanFreeUnited States of America DevicePS4 My Question or IssueWhen you are using the application for PS4 and controlling it using a laptop, it will start to reset the playlist and stop a couple songs afterword. It does this when shuffling the playli...

Newbie

Plan Free United States of America   Device PS4   My Question or Issue When you are using the application for PS4 and controlling it using a laptop, it will start to reset the playl...

667 Views

0 replies

0 likes

  • 667 Views
  • 0 replies
  • 0 likes

Superuser Contribution Issues with Spotify Connect from iOS and PS4 Spotify Music player

PlanPremiumCountry USADeviceIphone 6S and PS4 ProOperating SystemiOS 12.1 My Question or Issue This started happening recently - if I use Spotify Connect from the phone app to control the PS4 App and hit shuffle, it does not shuffle. It only plays th...

Casual Listener

  Plan Premium Country  USA Device Iphone 6S and PS4 Pro Operating System iOS 12.1   My Question or Issue  This started happening recently - if I use Spotify Connect fr...

Guido

Spotify Legend

617 Views

2 replies

0 likes

Connect
  • 617 Views
  • 2 replies
  • 0 likes

Favorite Songs is playing songs that aren't in my favorites list

PlanFree/PremiumCountry USOperating SystemWindows 10My Question or Issue So I added a bunch of songs to my favorites list by clicking the favorite album button. I'll listen to them and get rid of whatever songs I don't like. I've gotten rid of a few ...

Regular

Plan Free/Premium Country  US Operating System Windows 10 My Question or Issue  So I added a bunch of songs to my favorites list by clicking the favorite album button. I'll listen to...

671 Views

0 replies

0 likes

Other
  • 671 Views
  • 0 replies
  • 0 likes

Request temporary account to solve Bluesound issue

PlanPremiumCountryNetherlands DeviceOneplus 5TOperating SystemAndroid (up to date) My Question or IssueThe issue that I am having since I bought my Bluesound Pulse Flex and Node2, is that playback through Spotify Connect (to either of the players) is...

Newbie

Plan Premium Country Netherlands   Device Oneplus 5T Operating System Android (up to date)   My Question or Issue The issue that I am having since I bought my Bluesound Pulse Fle...

390 Views

0 replies

0 likes

Other
  • 390 Views
  • 0 replies
  • 0 likes

[Playlists] What time (and what time zone) is the Spotify New Music Friday playlist released?

What time (and what time zone) is the Spotify New Music Friday playlist released? Is the release time consistent? PlanPremiumCountryUSA Device(Samsung Galaxy 8 Active, Windows 10)Operating System(Android Oreo, Windows 10,etc.) My Question or Issue Wh...

Casual Listener

What time (and what time zone) is the Spotify New Music Friday playlist released? Is the release time consistent?   Plan Premium Country USA  Device (Samsung Galaxy 8 Active, Wi...

1537 Views

0 replies

0 likes

Music
  • 1537 Views
  • 0 replies
  • 0 likes

Error loading iframe - Content Security Policy

Hi! I'm trying to load the Play Button iframe on a web. I always receive this error: Refused to display 'https://open.spotify.com/album/4Z3XYGXyjFx6FD8lpPgRV4?si=IFSL7RZoQPCkOEbUtxS9rA' in a frame because an ancestor violates the following Content Se...

Newbie

  Hi!   I'm trying to load the Play Button iframe on a web. I always receive this error:  Refused to display 'https://open.spotify.com/album/4Z3XYGXyjFx6FD8lpPgRV4?si=IFSL7RZo...

1024 Views

0 replies

0 likes

Other
  • 1024 Views
  • 0 replies
  • 0 likes