Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2113 Views
  • 19 replies
  • 6 likes
  • Other
  • 2113 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17761 Views
  • 8 replies
  • 2 likes
  • Other
  • 17761 Views
  • 8 replies
  • 2 likes

PS4 connection

Two weeks ago I'v posted this: "Since recently I can't connect to my PS4 if the app isn't opened on my PS4, this could be done before." I got this reply:"Hey @Withoutab, welcome to the Spotify Community! Try restarting the app by holding down the Pla...

  • Casual Listener
  • Two weeks ago I'v posted this:  "Since recently I can't connect to my PS4 if the app isn't opened on my PS4, this could be done before."   I got this reply: "Hey @Withoutab, welcom...
  • 546 Views
  • 0 replies
  • 0 likes
  • Connect
  • 546 Views
  • 0 replies
  • 0 likes

Volume extremely low on Amazon Fire TV 3

I recently upgraded from a 2nd Gen Amazon Fire Stick to an Amazon Fire TV 3. All other apps sound the same quality, but the Fire TV 3 volume is extremely low with the Spotify app. Amazon has no clue. Has anyone else experienced this?

  • Newbie
  • I recently upgraded from a 2nd Gen Amazon Fire Stick to an Amazon Fire TV 3.  All other apps sound the same quality, but the Fire TV 3 volume is extremely low with the Spotify app.  Amazon ...
  • 1539 Views
  • 0 replies
  • 12 likes
  • 1539 Views
  • 0 replies
  • 12 likes

Sound too low on Android... Any fix anywhere?

Hello, I have a Samsung S5 and I am new to Spotify. I wanted to give it a try... but the sound is horribly low. It doesn't look like a new problem but I can't find any solution (at least not involving Samsung S5). Is there a thread somewhere with stu...

  • Casual Listener
  • Hello,   I have a Samsung S5 and I am new to Spotify. I wanted to give it a try... but the sound is horribly low. It doesn't look like a new problem but I can't find any solution (at least not...
  • 297 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 297 Views
  • 0 replies
  • 0 likes

Spotify stops playing on Echo with iPhone 8

While playing Spotify through my Amazon Echo it will randomly stop playing. If I look at it on my phone it shows it's still playing since the counter is still ticking and shows it is playing through the Echo. If it hit song skip it will sometimes sta...

  • Newbie
  • While playing Spotify through my Amazon Echo it will randomly stop playing. If I look at it on my phone it shows it's still playing since the counter is still ticking and shows it is playing through ...
  • basexperience
  • Casual Listener
  • 1079 Views
  • 1 replies
  • 1 likes
  • 1079 Views
  • 1 replies
  • 1 likes

Solved!! How to play a playlist on Amazon Echo

I created a playlist and am telling Amazon's Echo to play it but it won't. Suggestions? I'm a premium subscriber.

  • Casual Listener
  • I created a playlist and am telling Amazon's Echo to play it but it won't. Suggestions? I'm a premium subscriber.
  • designs57
  • Newbie
  • 439528 Views
  • 60 replies
  • 2 likes
  • 439528 Views
  • 60 replies
  • 2 likes

Alexa / Amazon Echo Can't Find Existing Songs or Artists

If I say "Alexa, play songs by Caspar Babypants on Spotify" she will reply with "I can't find songs by Caspar Babypants on Spotify." But if we say "Alexa, play Butterfly Driving a Truck by Caspar Babypants on Spotify," she will play it. Same thing ha...

  • Casual Listener
  • If I say "Alexa, play songs by Caspar Babypants on Spotify" she will reply with "I can't find songs by Caspar Babypants on Spotify."   But if we say "Alexa, play Butterfly Driving a Truck...
  • 3489 Views
  • 0 replies
  • 9 likes
  • Other
  • 3489 Views
  • 0 replies
  • 9 likes

Alexa "I cant find songs by..." for artist that played fine last week

So the issue is similar to others however others report success by de-registering and re-registering aleaxa to their account. Most seem to be to be europe bases account. I am in the US and a little over a week ago it worked well. For example when I a...

  • Newbie
  • So the issue is similar to others however others report success by de-registering and re-registering aleaxa to their account. Most seem to be to be europe bases account. I am in the US and a little o...
  • twilson737
  • Casual Listener
  • 3100 Views
  • 2 replies
  • 1 likes
  • 3100 Views
  • 2 replies
  • 1 likes

Is Spotify dying? Lack of development supporting devices would seem possible staff cutbacks?

Why is Spotify no longer devepoing for Major Brand hardware? In the last 6mths support for My LG LED 4K TV has been removed, support for my Pioneer SMA4 Wifi speakers has been removed, what is happening Spotify? Is Crapple Music winning the race? Or ...

  • Regular
  • Why is Spotify no longer devepoing for Major Brand hardware? In the last 6mths support for My LG LED 4K TV has been removed, support for my Pioneer SMA4 Wifi speakers has been removed, what is happen...
  • user-removed
  • Not applicable
  • 1576 Views
  • 2 replies
  • 0 likes
  • Denon
    ps3
    Samsung
  • 1576 Views
  • 2 replies
  • 0 likes

Solved!! Another language

So my spotify is in another language, probably because I studied abroad. So I need to change that so that I can change my account to a student account and it is also connected through facebook.

  • Newbie
  • So my spotify is in another language, probably because I studied abroad. So I need to change that so that I can change my account to a student account and it is also connected through facebook.
  • Sebasty
  • Community Legend
  • 1004 Views
  • 1 replies
  • 0 likes
  • 1004 Views
  • 1 replies
  • 0 likes

Randomly pauses or skips a song.

My playlist just randomly pauses or skips a track. Its so freaking annoying. Someone help. Im on premium by the way and my app is always up to date.

  • Casual Listener
  • My playlist just randomly pauses or skips a track. Its so freaking annoying. Someone help. Im on premium by the way and my app is always up to date. 
  • Maria_B
  • Moderator
  • 524 Views
  • 3 replies
  • 0 likes
  • Android
  • 524 Views
  • 3 replies
  • 0 likes

Playlist sorting options

Hi all,I'm italian so I don't know if I'll be clear in explaining my problem.I have a playlist on my premium account which I had downloaded to listen it offline and it had some song. This afternoon i was listening to it. I closed from the phone and t...

  • Newbie
  • Hi all, I'm italian so I don't know if I'll be clear in explaining my problem. I have a playlist on my premium account which I had downloaded to listen it offline and it had some song. This afterno...
  • Juankoolkidespi
  • Newbie
  • 694 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 694 Views
  • 1 replies
  • 0 likes

Someone enters from chrome to my spotify account

Sometimes when I go to spotify I see that they are listening to music. There are two playlists that are always the ones that sound. https://open.spotify.com/artist/11Btx4OSslXiCuROmLwqgr?si=0EYuK7-pSmSA8GPkPbUojA https://open.spotify.com/artist/3fbie...

  • Regular
  • Sometimes when I go to spotify I see that they are listening to music. There are two playlists that are always the ones that sound. https://open.spotify.com/artist/11Btx4OSslXiCuROmLwqgr?si=0EYuK7-...
  • Sebasty
  • Community Legend
  • 6732 Views
  • 1 replies
  • 1 likes
  • music
  • 6732 Views
  • 1 replies
  • 1 likes

Pure Go app Spotify service not working with partners login on familly account

Hi,hopeing someone can help. I have just setup a Pure Highway 600 bluetooth and dab unit in my partners car. Its comes with the ability to link to you spotify account through the andriod Pure Go app.Now login into Spotify on her phone with my login d...

  • Newbie
  • Hi,hopeing someone can help.   I have just setup a Pure Highway 600 bluetooth and dab unit in my partners car.  Its comes with the ability to link to you spotify account through the andri...
  • 1823 Views
  • 0 replies
  • 0 likes
  • Other
  • 1823 Views
  • 0 replies
  • 0 likes

Some songs will not play on Sonos

Hi, I have a playlist that plays fully on spotify but ony a few songs will play on my sonos speaker. The songs that play on the sonos have a little plus sign next to them that when I hover over says to 'add to Library' there is not this option for th...

  • Newbie
  • Hi,    I have a playlist that plays fully on spotify but ony a few songs will play on my sonos speaker.  The songs that play on the sonos have a little plus sign next to them that w...
  • 471 Views
  • 0 replies
  • 3 likes
  • 471 Views
  • 0 replies
  • 3 likes

Spotify Connect on Pioneer N-50A

I started a discussion one week ago and got some replies back but no real statemenet neither from Spotify nor from Pioneer. Perhaps I report in the wrong section so here I am again in the right section this time I hope.Please look for my thread here ...

  • Roadie
  • I started a discussion one week ago and got some replies back but no real statemenet neither from Spotify nor from Pioneer. Perhaps I report in the wrong section so here I am again in the right secti...
  • schmidji19
  • Roadie
  • 2260 Views
  • 3 replies
  • 0 likes
  • Onkyo
  • 2260 Views
  • 3 replies
  • 0 likes

Playlist Song order

Does anybody know the song order of the ‚All out 80s‘ playlist at the end of january because it has changed.Thanks in advance

  • Newbie
  • Does anybody know the song order of the ‚All out 80s‘ playlist at the end of january because it has changed. Thanks in advance
  • 590 Views
  • 0 replies
  • 0 likes
  • music
  • 590 Views
  • 0 replies
  • 0 likes

Losing followers

I have a playlist that I started almost three years ago that was up to 1,341 followers now it has lost 150 followers in less than 48 hours and the number goes down every time I check it. I've seen followers come and go, but not like this. Is there an...

  • Visitor
  • I have a playlist that I started almost three years ago that was up to 1,341 followers now it has lost 150 followers in less than 48 hours and the number goes down every time I check it. I've seen fo...
  • ivantyk
  • Newbie
  • 1562 Views
  • 1 replies
  • 1 likes
  • Other
  • 1562 Views
  • 1 replies
  • 1 likes

Spotify Connect doesn't work for Beoplay A9

Hi,I have a B&O A9 speaker that I used to play with airplay. But when I try to use Spotify Connect to play music on it, it doesn't connect. I can see the speaker in the connect list on my Spotify iPad app. If I click on the speaker, it tries to conne...

  • Regular
  • Hi, I have a B&O A9 speaker that I used to play with airplay. But when I try to use Spotify Connect to play music on it, it doesn't connect. I can see the speaker in the connect list on my Spo...
  • fasaei
  • Newbie
  • 2871 Views
  • 3 replies
  • 1 likes
  • Other
  • 2871 Views
  • 3 replies
  • 1 likes

Solved!! Freezes after advertisement

Hi. My Spotify always freezes after an advertisement finishes. It won't let me play any other songs. I have to exit and open Spotify again to fix this problem. It's the same advertisement everytime (Squarespace). Other than that, it works great! Any ...

  • Casual Listener
  • Hi. My Spotify always freezes after an advertisement finishes. It won't let me play any other songs. I have to exit and open Spotify again to fix this problem. It's the same advertisement everytime (...
  • Suzievn2
  • Newbie
  • 83730 Views
  • 35 replies
  • 7 likes
  • 83730 Views
  • 35 replies
  • 7 likes

Solved!! [WP10] Error "Audio could not be started." on startup.

After upgrading to WP10 Insider Preview, Spotify no longer opens. It gives the message: "The audio could not be started. Please restart the application". Tried reinstall, phone restart, etc. I'm have a Lumia 520. Thanks in advance.

  • Newbie
  • After upgrading to WP10 Insider Preview, Spotify no longer opens. It gives the message: "The audio could not be started. Please restart the application".   Tried reinstall, phone restart, etc....
  • Dan_Oz
  • Casual Listener
  • 7822 Views
  • 24 replies
  • 0 likes
  • 7822 Views
  • 24 replies
  • 0 likes