Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
39965 Views
7 replies
2 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
PlanFree DevicePixel 4Operating SystemCalyxOS (Android) My Question or IssueSpotify keeps stating it's offline but :- I can listen to the podcast I previously have listened to- I can add new playlists from friends and listen to themBut I can't make a...
Plan Free Device Pixel 4 Operating System CalyxOS (Android) My Question or Issue Spotify keeps stating it's offline but : - I can listen to the podcast I previously have l...
Not applicable
945 Views
10 replies
0 likes
I have a Windows Phone that I use periodically for playing Spotify. I did not have issues before but now it says that my username or password is invalid. I have verified my password and am able to log into my account on other devices.I have uninstall...
I have a Windows Phone that I use periodically for playing Spotify. I did not have issues before but now it says that my username or password is invalid. I have verified my password and am able to lo...
Spotify Star
232 Views
1 replies
0 likes
I’m having trouble getting into my spotify account. I try to change my password, but i’m not getting any emails
I’m having trouble getting into my spotify account. I try to change my password, but i’m not getting any emails
Spotify Star
142 Views
1 replies
0 likes
Note: I kindly request moderators not to close this post quickly. Spotify Customer Service specifically recommended I post this idea here so the development team can look into it and consider making changes in the future. Your understanding and suppo...
Note: I kindly request moderators not to close this post quickly. Spotify Customer Service specifically recommended I post this idea here so the development team can look into it and consider making ...
Music Fan
1986 Views
2 replies
1 likes
PlanFamily PremiumCountryUnited States DeviceMoto G Stylus 5G 2023Operating SystemAndroid 14 My Question or IssueSo this is weird. But my entire app is in English except this page, which is the page that opens when you click on the "give 2 friends 2 ...
Plan Family Premium Country United States Device Moto G Stylus 5G 2023 Operating System Android 14 My Question or Issue So this is weird. But my entire app is in English exce...
Moderator
147 Views
1 replies
0 likes
I am a premium subscriber and use Spotify mainly to listen to podcasts. Most times I get an ad inserted in the middle of the podcast which is annoying since I pay for not having ads. But in the past few days, each podcast is being interrupted many ti...
I am a premium subscriber and use Spotify mainly to listen to podcasts. Most times I get an ad inserted in the middle of the podcast which is annoying since I pay for not having ads. But in the past ...
Spotify Star
645 Views
1 replies
0 likes
i want to listen to onyx storm, but will i need to purchase additional listening hours as well as buy the book
i want to listen to onyx storm, but will i need to purchase additional listening hours as well as buy the book
Moderator
672 Views
1 replies
0 likes
PlanPremiumCountryIrelandDevicePixel 8 ProOperating SystemLatest Android My Question or Issue Using Spotify with Gemini, or at least trying to. It will play music or my personal playlists fine. However, most of the time when I ask it to play podcasts...
Plan Premium Country Ireland Device Pixel 8 Pro Operating System Latest Android My Question or Issue Using Spotify with Gemini, or at least trying to. It will play music or m...
Visitor
1695 Views
3 replies
1 likes
I have all the boxes ticked and have not recieved any pre sale info
I have all the boxes ticked and have not recieved any pre sale info
Spotify Star
260 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceStationary PCOperating SystemWindows 10 Home My IssueWhen I join a listening party with friends Spotify plays the full first song, and upon it finishing, switches to the next song, but automatically pauses it so I manual...
Plan Premium Country Norway Device Stationary PC Operating System Windows 10 Home My Issue When I join a listening party with friends Spotify plays the full first song, and u...
Moderator
436 Views
1 replies
0 likes
I found a person, address indicates it’s verified but does not open
I found a person, address indicates it’s verified but does not open
Moderator
221 Views
1 replies
0 likes
Every time I try to play something it will play for 1 second and stop
Every time I try to play something it will play for 1 second and stop
Spotify Star
176 Views
1 replies
0 likes
I am planning to create a podcast where dialogue alternates with selected music tracks. The structure would follow this format:•Host dialogue•Selected song from Spotify’s catalog•Host dialogue•Another selected song, and so on. I came across this epis...
I am planning to create a podcast where dialogue alternates with selected music tracks. The structure would follow this format: •Host dialogue •Selected song from Spotify’s catalog •Host dialogue ...
Moderator
192 Views
2 replies
0 likes
Hi, I'm part of my school's Yearbook Committee and I'd like to know if it's okay to use Spotify codes in the senior gallery section of a yearbook where all the seniors are featured. So for each senior, it would be the senior's photo, their yearbook q...
Hi, I'm part of my school's Yearbook Committee and I'd like to know if it's okay to use Spotify codes in the senior gallery section of a yearbook where all the seniors are featured. So for each senio...
Visitor
4421 Views
6 replies
0 likes
PlanFree My Question or IssueI can't access the Friend Activity on my device. It's telling me to enable 'Share my listening activity on Spotify' in the settings but I have that enabled already. I'm on Windows 10
Plan Free My Question or Issue I can't access the Friend Activity on my device. It's telling me to enable 'Share my listening activity on Spotify' in the settings but I have that enabled a...
Moderator
209 Views
1 replies
1 likes
Salve, volevo proporre di inserire una voce per eliminare tutti i brani da una playlist senza eliminare la playlist stessa in modo da mantenere i follower aggiungendo nuove canzoni. Inoltre volevo chiedere se è possibile inserire la funzione di copia...
Salve, volevo proporre di inserire una voce per eliminare tutti i brani da una playlist senza eliminare la playlist stessa in modo da mantenere i follower aggiungendo nuove canzoni. Inoltre volevo ch...
Moderator
166 Views
1 replies
0 likes
lyrics wont load, and says we cant provide???
lyrics wont load, and says we cant provide???
Moderator
165 Views
1 replies
0 likes
Searching for some item and typing on the search box I noticed space key stops/starts reproduction and it is not captured on the search box. This was working properly not long ago.EDIT. The issue is gone after I rebooted my PC. I wonder if this was i...
Searching for some item and typing on the search box I noticed space key stops/starts reproduction and it is not captured on the search box. This was working properly not long ago. EDIT. The issue...
273 Views
0 replies
3 likes
When trying to login to my Spotify account with the email that i know for sure i used to make the account I'm receiving the incorrect email notification. Even when i check my email for a confirmation code or a link to reset my password I'm not gettin...
When trying to login to my Spotify account with the email that i know for sure i used to make the account I'm receiving the incorrect email notification. Even when i check my email for a confirmation...
Spotify Star
222 Views
1 replies
0 likes
