Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12681 Views
  • 8 replies
  • 0 likes
  • Other
  • 12681 Views
  • 8 replies
  • 0 likes

Spotify Artist issue

Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out:#1- it's made under my spotify account name, not my artist name#2- it's not allowing me...

  • Regular
  • Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out: #1- it's made under my spotify acc...
  • 99 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 99 Views
  • 0 replies
  • 0 likes

Play list empty on Onkyo Receiver TX-8050

Hello, just created within my spotify premium application on windows laptop a new play list folder and added some play lists. On my Onkyo device I can move to the new play list folder but then it says "This list is empty" and it does not show the pla...

  • Visitor
  • Hello,   just created within my spotify premium application on windows laptop a new play list folder and added some play lists. On my Onkyo device I can move to the new play list folder but ...
  • Rokalve
  • Casual Listener
  • 991 Views
  • 7 replies
  • 0 likes
  • 991 Views
  • 7 replies
  • 0 likes

Audio Volume Problem

Hello, If my computer's sound is 100% And Spotify is 100% Too it only plays 50% Audio.Is This Normal Because It Isn't Loud For Me And I Like Loud Music.Thank You.

  • Newbie
  • Hello,   If my computer's sound is 100% And Spotify is 100% Too it only plays 50% Audio. Is This Normal Because It Isn't Loud For Me And I Like Loud Music. Thank You.
  • 559 Views
  • 0 replies
  • 0 likes
  • Other
  • 559 Views
  • 0 replies
  • 0 likes

Number of listeners question

@__spo__when I'm reading about an artist in their info, I see the cities most listened in and the number of listeners. Is that currently listening RIGHT NOW or is that in the past day, month, year?

  • Casual Listener
  • @__spo__when I'm reading about an artist in their info, I see the cities most listened in and the number of listeners. Is that currently listening RIGHT NOW or is that in the past day, month, year?
  • 611 Views
  • 0 replies
  • 0 likes
  • 611 Views
  • 0 replies
  • 0 likes

Superuser Contribution Genres lg tv

Hi folks! Is it possible to browse music genres in the LG smart TV app? Only find "search" and nothing else.

  • Casual Listener
  • Hi folks! Is it possible to browse music genres in the LG smart TV app? Only find "search" and nothing else.
  • Mumriken
  • Casual Listener
  • 423 Views
  • 3 replies
  • 0 likes
  • 423 Views
  • 3 replies
  • 0 likes

Corrupted song: Pokemon - Battle Frontier

The song "Battle Frontier" in the album Pokemon X - Ten Years of Pokemon (Spotify URI: spotify:track:77aXxfz34fGbXKpoN1y0Il) is corrupted at 0:13-0:17. Please fix it, thanks!

  • Regular
  • The song "Battle Frontier" in the album Pokemon X - Ten Years of Pokemon (Spotify URI: spotify:track:77aXxfz34fGbXKpoN1y0Il) is corrupted at 0:13-0:17. Please fix it, thanks!
  • 266 Views
  • 0 replies
  • 0 likes
  • Music
  • 266 Views
  • 0 replies
  • 0 likes

Chromecast won't play some songs..?

Will Spotify (Premium) ever just work with Chromecast Audio!Spotify on my ipad works without any problems..Everything is updated!Lately several songs just won't play when streaming to my Chromecast Audio...plays a few seconds...if any...sometimes jus...

  • Casual Listener
  • Will Spotify (Premium) ever just work with Chromecast Audio! Spotify on my ipad works without any problems.. Everything is updated! Lately several songs just won't play when streaming to my Chrome...
  • 3hwhv
  • Newbie
  • 597 Views
  • 1 replies
  • 0 likes
  • chromecast
  • 597 Views
  • 1 replies
  • 0 likes

Nummer spelen niet af of stoppen na enige seconden

Zodra ik meerder verschillende nummers beluister heb krijg ik vaak een hele rare piep/kras geluid te horen en stopt het nummer na enige seconden. Soms wil het ook nog wel voorkomen dat het nummer wel volledig afspeeld maar dat ik dan ongeveer zo'n 3 ...

  • Casual Listener
  • Zodra ik meerder verschillende nummers beluister heb krijg ik vaak een hele rare piep/kras geluid te horen en stopt het nummer na enige seconden. Soms wil het ook nog wel voorkomen dat het nummer wel...
  • Hubo
  • Community Legend
  • 6622 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 6622 Views
  • 1 replies
  • 0 likes

My music on Spotify.

Hello, I am a rapper and producer and I would like to know how to get my songs onto Spotify. A lot of people that I know use Spotify and I would like it to be more conveniant for them to listen to the songs of mine that they like and everyone around ...

  • Newbie
  • Hello, I am a rapper and producer and I would like to know how to get my songs onto Spotify. A lot of people that I know use Spotify and I would like it to be more conveniant for them to listen to th...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Music
  • 180 Views
  • 1 replies
  • 0 likes

Spotify crashes Squeezebox

Hi, I believe this issue has been reported before, however, not sure it was resolved. The official Spotify app for Logitech Squeezebox Touch keeps crashing the Sqeezebox every once in a while. The crash occurs when selecting a new song from a playlis...

  • Newbie
  • Hi,   I believe this issue has been reported before, however, not sure it was resolved.   The official Spotify app for Logitech Squeezebox Touch keeps crashing the Sqeezebox every once ...
  • 344 Views
  • 0 replies
  • 0 likes
  • Logitech
  • 344 Views
  • 0 replies
  • 0 likes

Sonos connection

I've used Spotify (Premuium) successfully through Sonos (as well as directly on my computers) for some years. I use an ipod classic as the Sonos controller. Recently, however, I find that I cannot connect to Spotify through the ipod and therefore can...

  • Newbie
  • I've used Spotify (Premuium) successfully through Sonos (as well as directly on my computers) for some years. I use an ipod classic as the Sonos controller. Recently, however, I find that I cannot co...
  • 346 Views
  • 0 replies
  • 0 likes
  • SONOS
  • 346 Views
  • 0 replies
  • 0 likes

Platform to suggest artists or songs to be featured in Spotify

Hi,Are there any platform available to suggest artists or songs to be featured in Spotify?For e.g. Japanese groups.. there are AKB48 but sisters groups are not found. Arashi is not found either.Thanks

  • Casual Listener
  • Hi, Are there any platform available to suggest artists or songs to be featured in Spotify? For e.g. Japanese groups.. there are AKB48 but sisters groups are not found. Arashi is not found either. ...
  • 191 Views
  • 0 replies
  • 1 likes
  • Music
  • 191 Views
  • 0 replies
  • 1 likes

Webplayer playing songs, but no sound - firefox

Hello, I've been using the Spotify webplayer for a long time on the firefox browser and it's been working perfectly for some time. Upon installing new headphones, I can no longer hear songs playing from the firefox webplayer. The song will play, but ...

  • Newbie
  • Hello,   I've been using the Spotify webplayer for a long time on the firefox browser and it's been working perfectly for some time. Upon installing new headphones, I can no longer hear songs ...
  • luc_val1
  • Newbie
  • 702 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 702 Views
  • 1 replies
  • 0 likes

Web Player

This is reproducible on two different machines with different hardware. Edge (with Flash) and IE (with Flash) when playing back music and scrolling down artist tracks, the playback stutters. Flash is updated via Windows Update 23.0.0.205 (KB3201860) ...

  • Regular
  • This is reproducible on two different machines with different hardware.   Edge (with Flash) and IE (with Flash) when playing back music and scrolling down artist tracks, the playback stutters....
  • steviejay2002
  • Regular
  • 248 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 248 Views
  • 1 replies
  • 0 likes

Songs unavailable on some devices

I have a personal playlist, where some of the songs have become unavailable on some of my devices. They are available on my Tab S3 and Galaxy S7, but not available on my Gear S3 or Windows 10 PC. I can, however, force them to play on either of those,...

  • Newbie
  • I have a personal playlist, where some of the songs have become unavailable on some of my devices. They are available on my Tab S3 and Galaxy S7, but not available on my Gear S3 or Windows 10 PC. I c...
  • 233 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 233 Views
  • 0 replies
  • 0 likes

Pay with Mobile

Hello! Im about to upgrade my account to premium and i saw theres a new pay with mobile method and theres a smart communication logo so i load up my phone and when im about to pay with boku it says Sorry, Spotify Premium is not available for Smart Co...

  • Newbie
  • Hello! Im about to upgrade my account to premium and i saw theres a new pay with mobile method and theres a smart communication logo so i load up my phone and when im about to pay with boku it says&n...
  • Chiaraaaa
  • Newbie
  • 2709 Views
  • 3 replies
  • 0 likes
  • Other
  • 2709 Views
  • 3 replies
  • 0 likes

Spotify keeps skipping and buffering on my home & office wifi

Both webplayer, Windows player and the android app keeps skipping, stuttering and buffering almost all the time for the past few months. Never happened before. I'm on 100+ Mbps at home and I would imagine similar speeds at work too. It's very annoyin...

  • Regular
  • Both webplayer, Windows player and the android app keeps skipping, stuttering and buffering almost all the time for the past few months. Never happened before. I'm on 100+ Mbps at home and I would im...
  • 359 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 359 Views
  • 0 replies
  • 0 likes

My profile or public playlists do not appear in the search?

Hi,We're currently trying to share our playlists to the public and are finding it very difficult to find our profile from another account. Searching for our account name (PYMCA) produces no results despite having a completely public profile and playl...

  • Casual Listener
  • Hi, We're currently trying to share our playlists to the public and are finding it very difficult to find our profile from another account. Searching for our account name (PYMCA)  produces n...
  • tscottjones
  • Newbie
  • 3819 Views
  • 10 replies
  • 0 likes
  • 3819 Views
  • 10 replies
  • 0 likes

Music will not continuously play when IPhone is locked.

I have Spotify Premium and on both my iPad and iPhone music will not play continuously if the device is locked. I have restarted the devices, reinstalled Spotify on both, and played around with the playback settings such as "Crossfade" and "Gapless P...

  • Newbie
  • I have Spotify Premium and on both my iPad and iPhone music will not play continuously if the device is locked. I have restarted the devices, reinstalled Spotify on both, and played around with the p...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

As an artist

As an artist on Spotify, is there any way to change the songs order on your profile?

  • Casual Listener
  • As an artist on Spotify, is there any way to change the songs order on your profile?
  • MattSuda
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes