Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Amatharis
  • Visitor
  • 7895 Views
  • 56 replies
  • 7 likes
  • Other
  • 7895 Views
  • 56 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19289 Views
  • 9 replies
  • 2 likes
  • Other
  • 19289 Views
  • 9 replies
  • 2 likes

Webplayer - unable to list podcast episodes

I have to use the Webplayer on my work computer (unable to download desktop app), and when I go to listen to a podcast, it doesn't show me a list of available episodes or any details whatsoever. There's just a play button. I've attached a screenshot ...

  • Casual Listener
  • I have to use the Webplayer on my work computer (unable to download desktop app), and when I go to listen to a podcast, it doesn't show me a list of available episodes or any details whatsoever.&nbsp...
  • jaahcd
  • Newbie
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

Web Player Search Limitations

Spotify Web Player has so many search limitations. It does not allow me to search friends or podcasts--Two things that I feel are very basic and supposed to be an integral part of Spotify. Anyone have any ideas on why this is?

  • Newbie
  • Spotify Web Player has so many search limitations. It does not allow me to search friends or podcasts--Two things that I feel are very basic and supposed to be an integral part of Spotify. Anyone hav...
  • 360 Views
  • 0 replies
  • 0 likes
  • Other
  • 360 Views
  • 0 replies
  • 0 likes

Google Home not working

Good Day- i trust you are well. Over the last week plus Spotify Premium has stopped working on my two Google Home devices. If I reboot the device it will work again or if I go to the Google Home App on my phone and stop casting it will work again. Ca...

  • Newbie
  • Good Day-   i trust you are well.   Over the last week plus Spotify Premium has stopped working on my two Google Home devices.  If I reboot the device it will work again or if I go...
  • Dcjentsch
  • Casual Listener
  • 25864 Views
  • 14 replies
  • 3 likes
  • Other
  • 25864 Views
  • 14 replies
  • 3 likes

Nuvo player and Spotify

Can anyone help? I have a nuvo player that was linked to my spotify account. Until a week or so ago I could play the spotify playlists through my nuvo system. But unfortunately not any more..................... When I now look at the Nuvo content pag...

  • Newbie
  • Can anyone help?  I have a nuvo player that was linked to my spotify account. Until a week or so ago I could play the spotify playlists through my nuvo system.  But unfortunately not any mo...
  • hinanoearlou
  • Newbie
  • 11048 Views
  • 7 replies
  • 6 likes
  • 11048 Views
  • 7 replies
  • 6 likes

Please provide detailed text description of Podcasts in Spotify mobile and desktop apps.

Dear Spotify, please provide a way to show the detailed textual description of podcast episodes from the Spotify Desktop and Spotify mobile Apps. This missing feature renders Spotify Podcast capability useless when the episode name is the podcast num...

  • Regular
  • Dear Spotify, please provide a way to show the detailed textual description of podcast episodes from the Spotify Desktop and Spotify mobile Apps. This missing feature renders Spotify Podcast capabili...
  • samanthaaviles
  • Newbie
  • 3684 Views
  • 2 replies
  • 19 likes
  • Other
  • 3684 Views
  • 2 replies
  • 19 likes

Alexa and Family Premium wont play songs directly (eg Alexa, play heros from David bowie on spotify)

Hi we are trying since 8 weeks or so: we have family premiumwe have alexa, connected, default music service is spotifyuntil 8 weeks (or more) ago it worked like a charmit was possible to play e.g. “alexa, play david bowie from spotify” —> it worked; ...

  • Newbie
  • Hi  we are trying since 8 weeks or so:  we have family premium we have alexa, connected, default music service is spotify until 8 weeks (or more) ago it worked like a charm it was pos...
  • miopea
  • Casual Listener
  • 1039 Views
  • 2 replies
  • 1 likes
  • Other
  • 1039 Views
  • 2 replies
  • 1 likes

New Web Player not working due to Widevine

Hello all, I am using the Spotify Web Player at work as I'm not allowed to install any apps on the work system. This wasn't an issue as I the Spotify Web Player worked flawlessly... That is only up until the new design was rolled out. I'm using Front...

  • Music Fan
  • Hello all,   I am using the Spotify Web Player at work as I'm not allowed to install any apps on the work system. This wasn't an issue as I the Spotify Web Player worked flawlessly... That is ...
  • juthrbog
  • Newbie
  • 17810 Views
  • 17 replies
  • 6 likes
  • Web Player
    Windows
  • 17810 Views
  • 17 replies
  • 6 likes

Chronicle your saved Spotify songs via IFTTT

Hi um using the service IFTTT to create a playlist each month, with the songs I saved that month. It's pretty cool because its sometimes like a little time travel in that specific month.Now it noticed that there are always two Playlists for each mont...

  • Newbie
  • Hi um using the service IFTTT to create a playlist each month, with the songs I saved that month. It's pretty cool because its sometimes like a little time travel in that specific month. Now it no...
  • 872 Views
  • 0 replies
  • 0 likes
  • 872 Views
  • 0 replies
  • 0 likes

Music want play on bluetooth when phone has no service

When I hook my spotify up to Bluetooth in car if my phones doesn't have service music want play, so what's the point in paying for the spotify if I can't listen to it anytime???

  • Newbie
  • When I hook my spotify up to Bluetooth in car if my phones doesn't have service music want play, so what's the point in paying for the spotify if I can't listen to it anytime???
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Starred songs sorting

I used to be able to sort my songs in my starred playlist according to the date I added them but not anymore and it's very annoying because now to find my recently starred, I have to scroll down thousands of songs. Is this feature still available?

  • Newbie
  • I used to be able to sort my songs in my starred playlist according to the date I added them but not anymore and it's very annoying because now to find my recently starred, I have to scroll down thou...
  • JackStevensTest
  • Composer
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Spotify artists’ shows

I have several albums on Spotify. I’m a guitar instrumentalist. How can I be presented on Spotify’s upcoming shows emails?

  • Newbie
  • I have several albums on Spotify. I’m a guitar instrumentalist. How can I be presented on Spotify’s upcoming shows emails?
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Collaborative Playlist on 2017 Update

My friends and I are trying to make a collaborative playlist but we do not know how to make one! Is it not a feature on the new update?

  • Newbie
  • My friends and I are trying to make a collaborative playlist but we do not know how to make one! Is it not a feature on the new update?
  • HunterK
  • Roadie
  • 19202 Views
  • 6 replies
  • 0 likes
  • Web Player
    Windows
  • 19202 Views
  • 6 replies
  • 0 likes

Solved!! Spotify Web Player not playing anything

I've been playing music all day through the web player on my Macbook Pro, when all of a sudden (literally after finishing a song) it forgets how to actually play music. As far as I can tell, all functionality remains, apart from playing music - when ...

  • Casual Listener
  • I've been playing music all day through the web player on my Macbook Pro, when all of a sudden (literally after finishing a song) it forgets how to actually play music. As far as I can tell, all func...
  • erik_b
  • Newbie
  • 5959 Views
  • 13 replies
  • 0 likes
  • 5959 Views
  • 13 replies
  • 0 likes

Solved!! No more connection with Denon AVR 2113 receiver

Hi all,today my Denon AVR 2113 is suddenly no longer connected to my Spotify account. When I try to reconnect it shows a message that I need a Premium account but I have one (Premium Family) and it worked fine the last weeks. Internet connection is o...

  • Casual Listener
  • Hi all, today my Denon AVR 2113 is suddenly no longer connected to my Spotify account. When I try to reconnect it shows a message that I need a Premium account but I have one (Premium Family) and it...
  • MattesD
  • Casual Listener
  • 3004 Views
  • 2 replies
  • 0 likes
  • Denon
  • 3004 Views
  • 2 replies
  • 0 likes

Options

SpotifyList different options or promotion opportunities for joining premium. I'm looking for the promotion ran a month ago

  • Newbie
  • Spotify List different options or promotion opportunities for joining premium.  I'm looking for the promotion ran a month ago
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Web Player, Desktop App and Mobile App all showing different playlist sizes

One of my playlists shows that it has only 135 songs when I open it from the desktop application on my Mac, then on the iPhone app it shows it has 149 songs, then in the web player it shows it has 205 songs (which is probably the accurate number of s...

  • Casual Listener
  • One of my playlists shows that it has only 135 songs when I open it from the desktop application on my Mac, then on the iPhone app it shows it has 149 songs, then in the web player it shows...
  • queuethree
  • Casual Listener
  • 814 Views
  • 2 replies
  • 0 likes
  • 814 Views
  • 2 replies
  • 0 likes

Spotify Random & Chromecast

My random has not been working with Chromecast for months. Their firmware is up to date. This is a spotify issue, I have been having problems with bluetooth random as well. I am listening to the same songs every single time. maybe a little different ...

  • Newbie
  •  My random has not been working with Chromecast for months.   Their firmware is up to date.   This is a spotify issue, I have been having problems with bluetooth random as we...
  • 399 Views
  • 0 replies
  • 1 likes
  • 399 Views
  • 0 replies
  • 1 likes

Alternative zu Ford Sync

Hallo zusammen, nachdem die Zusammenarbeit mit Ford Sync eingestellt wurde, bin ich auf der Suche, wie ich trotzdem in meinem Auto Musik hoeren kann. Hat jemand Erfahrungen?

  • Newbie
  • Hallo zusammen,    nachdem die Zusammenarbeit mit Ford Sync eingestellt wurde, bin ich auf der Suche, wie ich trotzdem in meinem Auto Musik hoeren kann.   Hat jemand Erfahrungen?
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Connected to other devices

I am unable to play certain songs on any of my devices other than my desktop as it says I am connected to another device. I have:-signed out of all devices from my account page-changed my password-tried everything else that has been suggested Some mu...

  • Newbie
  • I am unable to play certain songs on any of my devices other than my desktop as it says I am connected to another device.   I have: -signed out of all devices from my account page -changed m...
  • 335 Views
  • 0 replies
  • 0 likes
  • Connect
    music
  • 335 Views
  • 0 replies
  • 0 likes

Bluetooth Remote Controls do not work for Spotify

Hello,My issue concerns the headset control of switching between songs (previous/next song, pause / start). It works for all other apps (installed music player, Amazon Music, etc.), however, not for Spotify.Smartphone: Huwaei Honor 6; Headset: Sony M...

  • Newbie
  • Hello, My issue concerns the headset control of switching between songs (previous/next song, pause / start).  It works for all other apps (installed music player, Amazon Music, etc.), however,...
  • 641 Views
  • 0 replies
  • 1 likes
  • 641 Views
  • 0 replies
  • 1 likes