Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12655 Views
  • 8 replies
  • 0 likes
  • Other
  • 12655 Views
  • 8 replies
  • 0 likes

Not getting forward/backward drag button.

I'm not getting the drag button or dot like feature used to drag forward or backward the song....I'm getting it in different I'd but in this I'd it's all straight line while song playing, i cant forward the song plass help!!

  • Visitor
  • I'm not getting the drag button or dot like feature used to drag forward or backward the song....I'm getting it in different I'd but in this I'd it's all straight line while song playing, i cant forw...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Uploading Playlists to appear on your Spotify For Artists Profile

Hi Does anyone know if it is possible to upload a playlists from someone else via the Spotify for artists app? If so do you know how I do this? When I click edit and put in the playlist link it shows the playlists that I want to add but when I press ...

  • Music Fan
  • Hi   Does anyone know if it is possible to upload a playlists from someone else via the Spotify for artists app? If so do you know how I do this?   When I click edit and put in the play...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Hi-Fi

Spotify REALLY need to release Hi-Fi, the quality now isn't that great, I want to enjoy my music not listen to it in shitty quality. I made an Apple Music subscription just because of lossless Audio and Dolby Atmos release Hi-Fi already!

  • Visitor
  • Spotify REALLY need to release Hi-Fi, the quality now isn't that great, I want to enjoy my music not listen to it in shitty quality. I made an Apple Music subscription just because of lossless Audi...
  • SpotTrooper
  • Music Fan
  • 2174 Views
  • 5 replies
  • 7 likes
  • Other
  • 2174 Views
  • 5 replies
  • 7 likes

Superuser Contribution Why can't I navigate Spotify through CarPlay?

I recently discovered that using Carplay in my 2016 Mazda 3's dial knob, I am unable to navigate Spotify. The touch screen is still functional, but as a safety measure, my car turns it off while I'm driving. I've always used my dial knob to navigate ...

  • Casual Listener
  • I recently discovered that using Carplay in my 2016 Mazda 3's dial knob, I am unable to navigate Spotify. The touch screen is still functional, but as a safety measure, my car turns it off while I'm ...
  • AlejaR
  • Moderator
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

Slow down/pitch change and loop. Any way to do this with Spotify tracks?

Is there another way to slow down/pitch change and loop Spotify tunes?Up til now, The Amazing Slower Downer App could import Spotify tunes and do all this. Apparently Spotify No longer permits the app to import its songs.Unless an alternative, am con...

  • Visitor
  • Is there another way to slow down/pitch change and loop Spotify tunes? Up til now, The Amazing Slower Downer App could import Spotify tunes and do all this. Apparently Spotify No longer permits the ...
  • 192 Views
  • 0 replies
  • 2 likes
  • 192 Views
  • 0 replies
  • 2 likes

Superuser Contribution Artist radio and Fans Also Like Disappeared

Hi everyone, About a month ago, my band finally got a Fans also like + Artist radio. However, one week later it completely disappeared. I mailed the Spotify For Artist helpdesk around 20x times already without getting a decent answer on why this occu...

  • Music Fan
  • Hi everyone,    About a month ago, my band finally got a Fans also like + Artist radio.  However, one week later it completely disappeared.  I mailed the Spotify For Artis...
  • Robina
  • Visitor
  • 1805 Views
  • 10 replies
  • 1 likes
  • Other
  • 1805 Views
  • 10 replies
  • 1 likes

Superuser Contribution Probléma a rendezésben

PlanPremiumCountryMagyarország/HungaryDeviceiPhone 13 min/PCOperating SystemiOS 16.0.2/Windows 10Spotify verzió 8.7.68.568 (iOS), : Windows 1.1.95.893.g6cf4d40cMy Question or IssueBochkor reggeli rádiós műsor adásait az utóbbi időben nem lehet sorren...

  • Casual Listener
  • Plan Premium Country Magyarország/Hungary Device iPhone 13 min/PC Operating System iOS 16.0.2/Windows 10 Spotify verzió 8.7.68.568 (iOS), : Windows 1.1.95.893.g6cf4d40c My Question or Issue ...
  • Aandrás
  • Casual Listener
  • 364 Views
  • 9 replies
  • 0 likes
  • Other
  • 364 Views
  • 9 replies
  • 0 likes

Missing features of different accounts

My Spotify doesn't display the 6 bars with songs that I have listened to the most. See screenshots for more details and please assist

  • Casual Listener
  • My Spotify doesn't display the 6 bars with songs that I have listened to the most. See screenshots for more details and please assist 
  • 1229 Views
  • 0 replies
  • 0 likes
  • 1229 Views
  • 0 replies
  • 0 likes

Superuser Contribution podcast missing episodes

My podcast is missing episodes. I have tried on friends phone, other computers, logging out and back on, nothing works.Podcast link:https://open.spotify.com/show/0uGt0d34Gr23dLMzoNLMVc?si=f58a6deab028494aThere are 2 episodes missing from 7th and 8th ...

  • Casual Listener
  • My podcast is missing episodes. I have tried on friends phone, other computers, logging out and back on, nothing works. Podcast link: https://open.spotify.com/show/0uGt0d34Gr23dLMzoNLMVc?si=f...
  • AlejaR
  • Moderator
  • 123 Views
  • 3 replies
  • 0 likes
  • 123 Views
  • 3 replies
  • 0 likes

Superuser Contribution Played episodes are skipped

PlanPremiumCountryUSADeviceiPhone 12 Pro MaxOperating SystemiOS 15.4.1Spotify Version8.7.30.1342 My Question or IssueThe last few days, anytime I've played a podcast, it has been playing the next episodes incorrectly. When I finish or skip to the end...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 12 Pro Max Operating System iOS 15.4.1 Spotify Version 8.7.30.1342   My Question or Issue The last few days, anytime I've played a podcast, it ...
  • spacemonaut
  • Newbie
  • 961 Views
  • 5 replies
  • 1 likes
  • Other
  • 961 Views
  • 5 replies
  • 1 likes

Whenever i plug in earphones Spotify starts playing and glitching

Hi Spotify, whenever i plug in earphones to my phone my Spotify app starts randomly playing music. This happens even when the app is closed. Another issue i have is that each song crashes, glitches, paused and skips a ton. This makes it impossible fo...

  • Visitor
  • Hi Spotify, whenever i plug in earphones to my phone my Spotify app starts randomly playing music. This happens even when the app is closed. Another issue i have is that each song crashes, glitches, ...
  • 74 Views
  • 0 replies
  • 0 likes
  • 74 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android][Other] Spotify App for Kindle Fire Devices

It would be really awesome to be able to access my Spotify app on Kindle - it would really make it an all-in-one device. Also, side note: Amazon already uses Spotify in their ads which is really misleading (I know its not your fault, just worth notin...

  • Newbie
  • It would be really awesome to be able to access my Spotify app on Kindle - it would really make it an all-in-one device.   Also, side note: Amazon already uses Spotify in their ads which is re...
  • Jeremy
  • Spotify
  • 94 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 94 Views
  • 1 replies
  • 0 likes

What happens if i have very high quality downloaded music vs streamed normal quality?

Hi there, I use Spotify in iOS, I have a simple questions: - I have offline music downloaded in "Very High" Quality- My streaming options are set to "Normal" Quality. If I'm using Spotify with, Wifi Off, Mobile Data On, does it use the Data and repro...

  • Casual Listener
  • Hi there,   I use Spotify in iOS, I have a simple questions:   - I have offline music downloaded in "Very High" Quality - My streaming options are set to "Normal" Quality.   If ...
  • 70 Views
  • 0 replies
  • 0 likes
  • Other
  • 70 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hello How Can I upload guided Meditations ?

Hello Im and Artist "The Medicine of Sound" and I do music but also i Do meditations, and I recorded 3 guided meditations. I tried to launch them through my distribuitor Ditto, but they say is not allow. Because you dont accept the track like that. C...

  • Visitor
  • Hello Im and Artist "The Medicine of Sound" and I do music but also i Do meditations, and I recorded 3 guided meditations. I tried to launch them through my distribuitor Ditto, but they say is not al...
  • Dian
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding categories to your podcast

I have a podcast on Spotify (The Watch Your Mouth Podcast) and it currently only shows up under one category. How can I add other categories? I have noticed many podcasts are listed in more than one category.

  • Visitor
  • I have a podcast on Spotify (The Watch Your Mouth Podcast) and it currently only shows up under one category. How can I add other categories? I have noticed many podcasts are listed in more than one ...
  • Vasil
  • Moderator
  • 2254 Views
  • 3 replies
  • 0 likes
  • 2254 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution can I reset the applications algorithm?

Hi! For some time my son is using my phone with spotify to listen to his favorite songs. Now I'm planning to create his own account and get my spotify back. How can I reset the memory/algorithm of the application to get my "taste" back or (worst case...

  • Casual Listener
  • Hi! For some time my son is using my phone with spotify to listen to his favorite songs. Now I'm planning to create his own account and get my spotify back. How can I reset the memory/algorithm of th...
  • eNeM311
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

[All Platforms][Other] Very offensive ads!!

People have posted before about annoying ads, and a lot of people posted about that condom ad, but I've yet to see someone say something about that ad about rape.It's an important issue, but some people don't want to hear about that. Rape victims, es...

  • Casual Listener
  • People have posted before about annoying ads, and a lot of people posted about that condom ad, but I've yet to see someone say something about that ad about rape. It's an important issue, but some p...
  • Icey5105
  • Newbie
  • 311 Views
  • 3 replies
  • 0 likes
  • All Platforms
    Other
  • 311 Views
  • 3 replies
  • 0 likes

reproducir musica modo offline

Hace un mes Spotify en modo offline solo reproduce los últimos discos descargados. Como se puede solucionar sin re-instalar la app?

  • Visitor
  • Hace un mes Spotify en modo offline solo reproduce los últimos discos descargados. Como se puede solucionar sin re-instalar la app?
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Opera Gx Web Player is bugged

PlanFreeCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueFor some perculiar reason, whenever i try to play a song in the Web Player on Opera GX (not the sidebar), it skips a few songs and plays another one, plays it for exactly 9 ...

  • Casual Listener
  •   Plan Free Country Germany Device PC Operating System Windows 10   My Question or Issue For some perculiar reason, whenever i try to play a song in the Web Player on Opera GX (n...
  • ArseneLupin111207
  • Casual Listener
  • 996 Views
  • 2 replies
  • 0 likes
  • Connect
    Other
  • 996 Views
  • 2 replies
  • 0 likes

Superuser Contribution Web player does not prevent macOS from turning screen off

Spotify web player doesn't prevent macOS from turning the screen off (while playing music). It appears to have started happening today. I can see the same behavior on two MacBooks and both in Chrome (102.0.5005.61) and Safari (15.5 – 17613.2.7.1.8). ...

  • Music Fan
  • Spotify web player doesn't prevent macOS from turning the screen off (while playing music). It appears to have started happening today. I can see the same behavior on two MacBooks and both in Chrome ...
  • Zenism
  • Newbie
  • 1417 Views
  • 11 replies
  • 4 likes
  • Music
    WP
  • 1417 Views
  • 11 replies
  • 4 likes