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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56616 Views

7 replies

4 likes

  • 56616 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Emrilia

Visitor

37538 Views

210 replies

18 likes

Other
  • 37538 Views
  • 210 replies
  • 18 likes

Superuser Contribution Why isn't my podcast appearing in "New Episodes"?

I've just been onto the Podcaster support for the last 2 hours and 20 minutes with no resolution to this problem. I'm a podcaster, working on my second series, currently uploading, but for whatever reason it's not appearing in "new episodes" for myse...

Regular

I've just been onto the Podcaster support for the last 2 hours and 20 minutes with no resolution to this problem. I'm a podcaster, working on my second series, currently uploading, but for whatever r...

luproductions

Regular

3723 Views

19 replies

0 likes

  • 3723 Views
  • 19 replies
  • 0 likes

Superuser Contribution song history

i want to have a song history. what if i heard a song yessterday but forgot what it was called??? then what?? i need a history like google or whatever. good luick

Newbie

i want to have a song history.    what if i heard a song yessterday but forgot what it was called??? then what??    i need a history like google or whatever. good luick

ToMaHeY

Newbie

27593 Views

3 replies

1 likes

  • 27593 Views
  • 3 replies
  • 1 likes

Report a podcast

I have tried following the instructions here for reporting a podcast (open the desktop app, right click the podcast/artist, hit report) but there is not option to report anywhere. Has this changed?

Visitor

I have tried following the instructions here for reporting a podcast (open the desktop app, right click the podcast/artist, hit report) but there is not option to report anywhere. Has this changed?

captainburko

Visitor

497 Views

2 replies

0 likes

Samsung
  • 497 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Web'de Müzik Değiştirme Fonksiyonlarının Eksikliği ve Kullanıcı Deneyim

Merhaba Spotify Ekibi,Spotify'ı uzun süredir severek kullanıyorum ve kullanıcı deneyiminizi geliştirmek adına geri bildirimde bulunmak istedim. Spotify'ın web sürümünü ücretsiz plan ile kullanırken, müzik değiştirme ikonlarının (örneğin, önceki/sonra...

Newbie

Merhaba Spotify Ekibi, Spotify'ı uzun süredir severek kullanıyorum ve kullanıcı deneyiminizi geliştirmek adına geri bildirimde bulunmak istedim. Spotify'ın web sürümünü ücretsiz plan ile kullanırken...

OscarDC

Moderator

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

How do I fix "spotify can't play this right now" on my chrome book?

I had a premium account and it keeps stopping the song after less than 1 second, so I tried using the free account and it does not skip songs, but I pay for the premium, so why doesn't it work?

Visitor

I had a premium account and it keeps stopping the song after less than 1 second, so I tried using the free account and it does not skip songs, but I pay for the premium, so why doesn't it work?

31k6waxolqfaaacllml5

Visitor

5001 Views

2 replies

1 likes

  • 5001 Views
  • 2 replies
  • 1 likes

Superuser Contribution Desktop App - Podcast with videos wont play

While using the Spotify Microsoft desktop app, i am unable to play podcast with videos, (joe rogan etc). The adverts before the podcast play fine.

Visitor

While using the Spotify Microsoft desktop app, i am unable to play podcast with videos, (joe rogan etc). The adverts before the podcast play fine. 

OscarDC

Moderator

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Privacy

PlanPremiumCountryNorwayDeviceiPhone 12 My Question or IssueOther Spotify users are able to access and play playlists that I have removed from my profile, and that are marked private - I have tested this several times and cannot work out why this is ...

Newbie

Plan Premium Country Norway Device iPhone 12   My Question or Issue Other Spotify users are able to access and play playlists that I have removed from my profile, and that are marked pri...

Maria

Moderator

591 Views

1 replies

0 likes

Other
  • 591 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t Add Mark Ambor’s New Album “Rockwood” to My Library – Anyone Else?

Plan: FreeCountry: United KingdomDeviceiPad (10th generation)Operating SystemiPadOS 18 Beta 6 (probably the reason I have this issue) My Issue:Hey everyone, I’m having a weird issue with my iPad. I’m trying to add Mark Ambor’s new album, Rockwood, to...

Casual Listener

Plan: Free Country: United Kingdom Device iPad (10th generation) Operating System iPadOS 18 Beta 6 (probably the reason I have this issue)   My Issue: Hey everyone,   I’m hav...

TC711

Casual Listener

645 Views

2 replies

0 likes

  • 645 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Text in the lyrics part does not appear, it is empty/blank

PlanPremium for studentsCountryMxDevice(Realme 7 Pro)Operating System(Android 10) The lyrics of the song just don't appear, it's empty, Also when I want to share them I can select them but they still don't appear. This hasnt happened to me before.

Casual Listener

  Plan Premium for students Country Mx Device (Realme 7 Pro) Operating System (Android 10)   The lyrics of the song just don't appear, it's empty, Also when I want to share them I...

AJBelgium

Visitor

2217 Views

9 replies

0 likes

Other
  • 2217 Views
  • 9 replies
  • 0 likes

Superuser Contribution Default playlist

when i start my car the Spotify app will open but doe snot play a playlist unless i choose it. Can I make it auto play?

Newbie

when i start my car the Spotify app will open but doe snot play a playlist unless i choose it. Can I make it auto play?

AlejaR

Moderator

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost audiobook top up hours

I purchased a 12.99 top up of audiobook hours on August 6. I don’t believe they posted to my account and they have not been used. Either not used at all or maybe a couple of hours Before my next free 15 would have been added. I see no record other th...

Casual Listener

I purchased a 12.99 top up of audiobook hours on August 6. I don’t believe they posted to my account and they have not been used. Either not used at all or maybe a couple of hours Before my next free...

shanulrich

Newbie

3465 Views

13 replies

0 likes

Account
  • 3465 Views
  • 13 replies
  • 0 likes

For the love of god, please change the lyrics background.

PlanPremiumCountryUSADeviceEvery device where lyrics is available My Question or IssuePlease please please change the background color of the lyrics, it's literally unusable for longer than 1 minute because it's an eyesore. The colors are too strong ...

Visitor

  Plan Premium Country USA Device Every device where lyrics is available     My Question or Issue Please please please change the background color of the lyrics, it's literal...

osornios

Spotify Star

311 Views

1 replies

2 likes

Music
Other
TV
  • 311 Views
  • 1 replies
  • 2 likes

Superuser Contribution Hiding tracks in Release Radar can't be undone and marked as 'not available'

When hovering over a track in the release radar an ambiguous 'Hide' icon button is shown, I just clicked it by accident. I can't undo this and the content is marked as 'unavailable' when clicked, and therefor unplayable, this is buggy and straight up...

Visitor

When hovering over a track in the release radar an ambiguous 'Hide' icon button is shown, I just clicked it by accident. I can't undo this and the content is marked as 'unavailable' when clicked, and...

AlejaR

Moderator

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect device removed but still showing

PlanPremiumCountryUKDeviceiPhone 12 and PC appOperating SystemiOS17 and Windows 11 My Question or IssueI have removed a device (sold an Amazon Echo) but it's still showing in my list of Spotify Connect devices. It's greyed out so I cannot select the ...

Visitor

Plan Premium Country UK Device iPhone 12 and PC app Operating System iOS17 and Windows 11   My Question or Issue I have removed a device (sold an Amazon Echo) but it's stil...

Vasil

Moderator

447 Views

1 replies

0 likes

Connect
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Embed Spotify Links in WordPress Blog Posts to Increase Spotify Views

We are currently publishing our Syncfusion blogs in audio format on Spotify and embedding the Spotify link into the respective WordPress blog posts. The audio plays as expected on WordPress, but the user count and views on our Spotify account do not ...

Newbie

We are currently publishing our Syncfusion blogs in audio format on Spotify and embedding the Spotify link into the respective WordPress blog posts. The audio plays as expected on WordPress, but the ...

Joan

Moderator

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Spotify dies in Volvo EX30

 When trying to use Spotify in Volvo ex30, it often shows "loading content" and then just dies with "Something went wrong" - no way to reset it but either reset the display unit or wait (haven't noticed any pattern, may take 20 minutes or 2 hours) un...

Casual Listener

  When trying to use Spotify in Volvo ex30, it often shows "loading content" and then just dies with "Something went wrong" - no way to reset it but either reset the display unit or wait (haven't no...

Alex20251

Visitor

2408 Views

5 replies

2 likes

  • 2408 Views
  • 5 replies
  • 2 likes

Superuser Contribution Why in the flying **bleep** can't I delete a playlist trough a right click meny anymore?

"Remove from library" wth?I want to delete it from MY LIBRARY, on my computer/phone/tab. Not remove it from my "home screen".

Casual Listener

"Remove from library" wth? I want to delete it from MY LIBRARY, on my computer/phone/tab. Not remove it from my "home screen".

Mitre226644

Roadie

356 Views

2 replies

0 likes

  • 356 Views
  • 2 replies
  • 0 likes