Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Pursuant

Visitor

28909 Views

154 replies

14 likes

Other
  • 28909 Views
  • 154 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23947 Views

9 replies

2 likes

Other
  • 23947 Views
  • 9 replies
  • 2 likes

Superuser Contribution Autoplay/Similar song function not working for TV apps: LGTV WEBOs/Apple TV 4k

Autoplay/Similar song function not working for TV apps: LGTV WEBOs/Apple TV 4kWhy do the Spotify TV apps not function the same as the desktop or phone version of Spotify. When I search for a song in Spotify using my phone app, after I select the song...

Casual Listener

Autoplay/Similar song function not working for TV apps: LGTV WEBOs/Apple TV 4k Why do the Spotify TV apps not function the same as the desktop or phone version of Spotify. When I search for a song i...

Ximzend

Spotify Star

385 Views

1 replies

0 likes

Possible Bug
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook purchased on free plan won't play

PlanFreeCountry DeviceGoogle Pixel 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought an audiobook on a free plan but it will not play without premium. The charge went through and I listened to a few hours last nigh...

Casual Listener

Plan Free Country   Device Google Pixel 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I bought an audiobook on a free plan but it will not...

Lily77777888

Casual Listener

365 Views

4 replies

0 likes

  • 365 Views
  • 4 replies
  • 0 likes

Superuser Contribution General Jam Issues

PlanPremiumCountryUSA DeviceiPhone 13 Pro Max My Question or IssueI have been newly frequently using the jam feature at work with some colleagues and have been experiencing some consistent issues. To put a list of some of them, I will start by prefac...

Newbie

Plan Premium Country USA   Device iPhone 13 Pro Max   My Question or Issue I have been newly frequently using the jam feature at work with some colleagues and have been experiencin...

monkymode

Casual Listener

4292 Views

7 replies

0 likes

Other
  • 4292 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect stopped working on my receiver Pioneer VSX-930

PlanPremiumCountryDenmarkDevicePioneer VSX-930Operating System.. My Question or IssueI have been using spotify connect for many years on this receiver, but a couple of weeks ago it just stopped working.I can still select my receiver from spotify conn...

Casual Listener

Plan Premium Country Denmark Device Pioneer VSX-930 Operating System ..   My Question or Issue I have been using spotify connect for many years on this receiver, but a couple of weeks ...

Justwantmusic1

Newbie

10048 Views

15 replies

0 likes

Connect
  • 10048 Views
  • 15 replies
  • 0 likes

Superuser Contribution why do everything single song I listen to have no lyrics? like every song

every song is there no lyrics not a single one there's no lyrics on any songs I've never had lyrics also I thought this was normal but it's wrong I have dip out with no lyrics it never shows also its just says couldn't show lyrics

Visitor

every song is there no lyrics not a single one there's no lyrics on any songs I've never had lyrics also I thought this was normal but it's wrong I have dip out with no lyrics it never shows also its...

OscarDC

Moderator

324 Views

1 replies

1 likes

  • 324 Views
  • 1 replies
  • 1 likes

Superuser Contribution dj won’t load on data

My spotify dk will never load and speak when listening on my data, it works on wifi and my other devices but not my phone. once i skip it, all my music plays but never the dj.

Newbie

My spotify dk will never load and speak when listening on my data, it works on wifi and my other devices but not my phone. once i skip it, all my music plays but never the dj.

OscarDC

Moderator

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong (Windows) desktop

PlanPremiumCountryTurkeyDevice(Laptop)Operating System(Windows 10) My Question or IssueWhen I open the desktop app on my Windows 10 laptop, I always get this page "Something went wrong". What I've done so far: Uninstall and reinstall the appLogoff an...

Regular

Plan Premium Country Turkey Device (Laptop) Operating System (Windows 10)   My Question or Issue When I open the desktop app on my Windows 10 laptop, I always get this page "Something ...

psionix

Regular

630 Views

4 replies

0 likes

  • 630 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs not showing Japanese Title

Song I have been listening to Japanese songs for ages and suddenly around 2022 their titles started to become English translations/tranliterations which make very little sense. It is around the same time the Chinese songs had the same issue. Some of ...

Newbie

Song I have been listening to Japanese songs for ages and suddenly around 2022 their titles started to become English translations/tranliterations which make very little sense. It is around the same ...

Mirai_star16

Visitor

684 Views

2 replies

2 likes

  • 684 Views
  • 2 replies
  • 2 likes

I want to set a few seconds of mandatory silence between tracks

Can you add this option in settings / playback? So for example I can say 5 or 3 seconds of silence between tracks.Sometimes I find it tiresome to not have any silent time between tracks.If you really want to make it smart, you could detect tracks wit...

Visitor

Can you add this option in settings / playback? So for example I can say 5 or 3 seconds of silence between tracks. Sometimes I find it tiresome to not have any silent time between tracks. If you ...

Anyk17

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got a code to buy tickets and the code auto generated by Spotify invalid

I opened the Spotify desktop application this morning and I got a pop up drop down from the center of the screen saying Get Luke Combs tickets. I was surprised and super excited because I knew his concert in Sydney was almost sold out. I clicked on i...

Casual Listener

I opened the Spotify desktop application this morning and I got a pop up drop down from the center of the screen saying Get Luke Combs tickets. I was surprised and super excited because I knew his co...

Ivelina

Moderator

288 Views

2 replies

0 likes

  • 288 Views
  • 2 replies
  • 0 likes

Why can't I find my 2024 Wrap up?

I'm a premium listener that listens to spotify every single day. And my wrap up isn't coming up anywhere. The app is updated, my phone has been rebooted. I don't know what else to do. Shouldn't be this hard.

Visitor

I'm a premium listener that listens to spotify every single day. And my wrap up isn't coming up anywhere. The app is updated, my phone has been rebooted. I don't know what else to do. Shouldn't be th...

pinkimishra

Casual Listener

932 Views

3 replies

0 likes

  • 932 Views
  • 3 replies
  • 0 likes

I don’t get my liked song on my dash board in my car Bydatto. 3,?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

116 Views

0 replies

0 likes

  • 116 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on Fire TV stopped working

PlanPremiumCountryGermany DeviceAmazon Fire TV Stick 4kOperating SystemFire OS My Question or IssueSome time ago spotify stopped working on the Fire TV stick.When I try to open the app on the TV only the login screen shows up. When clicking on my use...

Casual Listener

Plan Premium Country Germany  Device Amazon Fire TV Stick 4k Operating System Fire OS    My Question or Issue Some time ago spotify stopped working on the Fire TV stick. Whe...

kneeprints123

Regular

1706 Views

4 replies

0 likes

Other
TV
  • 1706 Views
  • 4 replies
  • 0 likes

Solved!! Account disabled

It says my account is disabled and won't let me log in and I've made a second account to type this. I cancelled my premium and they must've disabled my account,but I still want to get in because I had all my playlists in my account.

Newbie

It says my account is disabled and won't let me log in and I've made a second account to type this. I cancelled my premium and they must've disabled my account,but I still want to get in because I ha...

RobWhitehead

Casual Listener

512 Views

2 replies

0 likes

Other
  • 512 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Remove old devices

There are several Alexa Echo devices that I do not have anymore that still show up on my list of devices. I don't see an option to delete them.

Visitor

There are several Alexa Echo devices that I do not have anymore that still show up on my list of devices. I don't see an option to delete them.

max61998

Visitor

1615 Views

4 replies

0 likes

  • 1615 Views
  • 4 replies
  • 0 likes

How to continue listening to Harry Potter

PlanPremiumCountryNL DeviceIphone Operating System My Question or IssueI would like to continue listening to Harry Potter - Audiobook World read by Akshay Singh. But I cannot find the subscription process or are there just 6 chapters for the moment?

Casual Listener

    Plan Premium Country NL   Device Iphone   Operating System     My Question or Issue I would like to continue listening to Harry Potter - Audiobook Worl...

213 Views

0 replies

0 likes

Other
  • 213 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: Videos do not play when connected to Bluetooth

I use a Samsung Galaxy Note 9 and I have tried every method you have suggested in recent posts for this problem and I still can not watch podcast videos while using my TOZO-T12 Bluetooth Headphones. I have tried on two other devices, iPhone 12 and Sa...

Visitor

I use a Samsung Galaxy Note 9 and I have tried every method you have suggested in recent posts for this problem and I still can not watch podcast videos while using my TOZO-T12 Bluetooth Headphones. ...

Jrock3144

Casual Listener

730 Views

2 replies

0 likes

  • 730 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify web-player on Firefox doesn't work properly

I just want to know where exactly Spotify web-player files are located in Firefox. My problem is as follows: a couple days ago I tried to clear my Firefox cache files with Spotify for web still playing (had forgotten to switch it off). After that whe...

Casual Listener

I just want to know where exactly Spotify web-player files are located in Firefox. My problem is as follows: a couple days ago I tried to clear my Firefox cache files with Spotify for web still playi...

lmocsi

Newbie

2168 Views

11 replies

3 likes

Other
  • 2168 Views
  • 11 replies
  • 3 likes