Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7055 Views
  • 49 replies
  • 6 likes
  • Other
  • 7055 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19106 Views
  • 9 replies
  • 2 likes
  • Other
  • 19106 Views
  • 9 replies
  • 2 likes

Superuser Contribution Reopen popups

I lost the ttpd by Taylor swift notification because I by reflex pressed on the x and I can’t re open it. So now I can’t participate

  • Visitor
  • I lost the ttpd by Taylor swift notification because I by reflex pressed on the x and I can’t re open it. So now I can’t participate 😞
  • Vasil
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I change the order of podcasts on Garmin watches?

I often listen to podcasts on my Garmin Forerunner 955. However, the order in which they are displayed on the watch when I want to download a new episode is quite random. There are podcasts in the list to which I am not even subscribed. Does somebody...

  • Casual Listener
  • I often listen to podcasts on my Garmin Forerunner 955. However, the order in which they are displayed on the watch when I want to download a new episode is quite random. There are podcasts in the li...
  • Maria
  • Moderator
  • 511 Views
  • 6 replies
  • 1 likes
  • 511 Views
  • 6 replies
  • 1 likes

Superuser Contribution Hola buenas noches, Spotify tiene empleo de dar clicks a música ?

La plataforma te paga por dar clicks a álbumes de música comienza en 0/40 tareas conforme avanzas tienes que depositar un saldo que te sale en negativo para poder retirar las ganancias.

  • Visitor
  • La plataforma te paga por dar clicks a álbumes de música comienza en 0/40 tareas conforme avanzas tienes que depositar un saldo que te sale en negativo para poder retirar las ganancias.
  • Novy
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution episodes are glitch on xbox

Every time i listen to a episode while playing a game it goes back a second,or ten or 30 or the WHOLE EPISODE it’s so annoying not being able to listen to music.

  • Visitor
  • Every time i listen to a episode while playing a game it goes back a second,or ten or 30 or the WHOLE EPISODE it’s so annoying not being able to listen to music.
  • Eni
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify sound not when using AirPlay in my car?

The sound quality when using AirPlay doesn’t sound as good as Apple. How do I get it to aound the same or better? There has to be a trick. Apple sucks and don’t want to use it. Spotify is great!

  • Visitor
  • The sound quality when using AirPlay doesn’t sound as good as Apple. How do I get it to aound the same or better? There has to be a trick. Apple sucks and don’t want to use it. Spotify is great!
  • Novy
  • Moderator
  • 148 Views
  • 1 replies
  • 1 likes
  • 148 Views
  • 1 replies
  • 1 likes

Superuser Contribution feature where we can look at our recent songs by order from previous weelky made content

Hi I had a song that played from a discovery weekly Playlist and now I have the tempo and beat stuck in my head but can't think of the name or find the song. A simple history feature would save many headaches and make it easier to find the songs that...

  • Visitor
  • Hi I had a song that played from a discovery weekly Playlist and now I have the tempo and beat stuck in my head but can't think of the name or find the song.  A simple history feature would save...
  • Maria
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't access Spotify Artist

Hello, I have already applied for access to Spotify Artist several times over the past couple of months, but during all this time I have not received an answer to my email

  • Visitor
  • Hello, I have already applied for access to Spotify Artist several times over the past couple of months, but during all this time I have not received an answer to my email
  • Not applicable
  • 166 Views
  • 2 replies
  • 0 likes
  • 166 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast cut short Android

Podcast episode show length of 1 hour and 20 something minutes. When playing player says length is 7:38 minutes after which it skips to next episode. Based on content and other episode length should definitely be more like 1 hour 20 not less than 10 ...

  • Newbie
  • Podcast episode show length of 1 hour and 20 something minutes. When playing player says length is 7:38 minutes after which it skips to next episode. Based on content and other episode length should ...
  • AlejaR
  • Moderator
  • 163 Views
  • 1 replies
  • 1 likes
  • Other
  • 163 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Re: Playing just music for an artist, no commentaries

Same. One of my favorite country artists has commentaries with his music. I was listening via the artist's profile yesterday and I was mostly getting less music and more of him going "This song means so much to me because blah blah blah I love this s...

  • Casual Listener
  • Same. One of my favorite country artists has commentaries with his music. I was listening via the artist's profile yesterday and I was mostly getting less music and more of him going "This song means...
  • Samanthalynn24
  • Casual Listener
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Superuser Contribution Por que meu spotify para automaticamente?

Meu spotify toca algumas musicas e depois para automaticamente. Já reiniciei o dispositivo, já solicitei para sair de todos os dispositivos conectados e nada, ele simplesmente para de tocar ou pula a musica do nada.

  • Visitor
  • Meu spotify toca algumas musicas e depois para automaticamente. Já reiniciei o dispositivo, já solicitei para sair de todos os dispositivos conectados e nada, ele simplesmente para de tocar ou pula a...
  • Eni
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution po 20 dniach wyłączyło mi się premium które miało być 3 miesiące

aktywowałem kod na 3 miesiące od media expert 1 kiwetnia. 20 kwietnia pojawił się komunikat że wersja bezpłatna 14 dniowa się zakończyła.Powinna trwać do 1 lipca taki komunikat pojawił się w momencie rejestracji kodu

  • Visitor
  • aktywowałem kod na 3 miesiące od media expert 1 kiwetnia. 20 kwietnia pojawił się komunikat że wersja bezpłatna 14 dniowa się zakończyła.Powinna trwać do 1 lipca taki komunikat pojawił się w momencie...
  • Joan
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

La publicidad me muestra música que jamás escucharía

No entiendo por qué sucede algo así con la intención artificial... Si tan inteligente es, sabría de sobra que jamás escucharía reguetón, me parece lo peor que ha creado la humanidad y me sigue mostrando eso que no es ni música ni arte ni nada, me par...

  • Visitor
  • No entiendo por qué sucede algo así con la intención artificial... Si tan inteligente es, sabría de sobra que jamás escucharía reguetón, me parece lo peor que ha creado la humanidad y me sigue mostra...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Superuser Contribution ポッドキャストを公開したらエラーになって削除されてしまったようです

パソコンでSpotify for podcastで音声番組を公開後、「spotifyで聴く」をおしたら「保護されたコンテンツで再生できません」という表示が出てしまい、しばらくすると公開したものも削除されていました。また、そもそもパソコンでspotify自体を再生できません。ブラウザのアップデート等は対応しましたが解決しません。同じ環境で使っている他の社員は問題なく操作できているので、社内のファイヤーウォールの問題ではありません。

  • Visitor
  • パソコンでSpotify for podcastで音声番組を公開後、「spotifyで聴く」をおしたら「保護されたコンテンツで再生できません」という表示が出てしまい、しばらくすると公開したものも削除されていました。 また、そもそもパソコンでspotify自体を再生できません。 ブラウザのアップデート等は対応しましたが解決しません。 同じ環境で使っている他の社員は問題なく操作できているの...
  • Novy
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Custom concert recommendations for the wrong country

I am located in France. My Country/Region is set to France in settings. However, I receive Spotify custom concert recommendations in England, not in France. How can I correct this?

  • Visitor
  • I am located in France. My Country/Region is set to France in settings. However, I receive Spotify custom concert recommendations in England, not in France. How can I correct this?
  • Blp2
  • Newbie
  • 945 Views
  • 4 replies
  • 0 likes
  • 945 Views
  • 4 replies
  • 0 likes

Shuffle is on but it plays from beginning and then plays in order

I have a playlist of every Taylor swift song in order by album and song in album and my shuffle is on and it plays debute then fearless speak now and so on in order while on shuffle and when shuffle is off I click a folklore song and after that goes ...

  • Visitor
  • I have a playlist of every Taylor swift song in order by album and song in album and my shuffle is on and it plays debute then fearless speak now and so on in order while on shuffle and when shuffle ...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes