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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

63209 Views

7 replies

4 likes

  • 63209 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

p-squiggles

Visitor

38902 Views

219 replies

20 likes

Other
  • 38902 Views
  • 219 replies
  • 20 likes

User names' selection

Just as how Spotify initiated, suscribers should be allowed to access their accounts using a username linked to their emails and not necesarily their email adress.As for example:Instead of having to type marcos@hotmail.com, suscribers should be allow...

Visitor

Just as how Spotify initiated, suscribers should be allowed to access their accounts using a username linked to their emails and not necesarily their email adress. As for example: Instead of havi...

298 Views

0 replies

0 likes

  • 298 Views
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Trouble logging into Spotify on Gear sport watch

I bought my girlfriend a gear sport watch pretty much entirely because she could stream Spotify from the watch to her Bluetooth earbuds while on wifi at the gym. She has signed up for Spotify premium and have installed the app on her s6 phone. We the...

Newbie

I bought my girlfriend a gear sport watch pretty much entirely because she could stream Spotify from the watch to her Bluetooth earbuds while on wifi at the gym. She has signed up for Spotify premium...

412 Views

0 replies

0 likes

  • 412 Views
  • 0 replies
  • 0 likes

Xbox One Spotify app with no sound

I just turned on my spotify on xbox one yesterday to find that it is playing songs but absolutely no sound is coming out. I've done a hard reset..nothing happens. I checked my TV speakers and they're fine. The xbox is playing sound for everything exc...

Newbie

I just turned on my spotify on xbox one yesterday to find that it is playing songs but absolutely no sound is coming out. I've done a hard reset..nothing happens. I checked my TV speakers and they're...

Sweetkelso18

Newbie

59845 Views

8 replies

18 likes

  • 59845 Views
  • 8 replies
  • 18 likes

Google Home Radio

I have found recently when I ask my Google Home to play a song on Spotify (its my default player on Google Home) it now starts a radio with that song instead of just playing the song like it did before. Can I turn this off as I don't want to start a ...

Newbie

I have found recently when I ask my Google Home to play a song on Spotify (its my default player on Google Home) it now starts a radio with that song instead of just playing the song like it did befo...

Jennyst

Casual Listener

1670 Views

2 replies

1 likes

  • 1670 Views
  • 2 replies
  • 1 likes

PLAYLIST

All of my friends follow my playlist However when I go on their accounts it doesn’t show that they’re following it I’ve made it public and never changed it so I don’t know what the problem is.

Newbie

All of my friends follow my playlist However when I go on their accounts it doesn’t show that they’re following it I’ve made it public and never changed it so I don’t know what the problem is. 

Sebasty

Community Legend

13234 Views

1 replies

0 likes

  • 13234 Views
  • 1 replies
  • 0 likes

Some Christmas radio stations stopped working on all platforms!

Hi guys Over a week ago my account suddenly became unable to play certain Christmas Radio stations. Specifically, the ones I have actually listened to in the past: Modern Pop ChristmasOldies Pop Christmas80s Christmas90s Christmas The exact error mes...

Newbie

Hi guys   Over a week ago my account suddenly became unable to play certain Christmas Radio stations. Specifically, the ones I have actually listened to in the past:   Modern Pop Christ...

395 Views

0 replies

0 likes

Other
  • 395 Views
  • 0 replies
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Collaborative playlists and Google Home

I've made a Christmas playlist, then made it collaborative with my wife. We both have a Premium account (Family) and add christmas songs we like to that playlist. We've both set up our Google accounts with voice match on Google Home, so it knows who'...

Newbie

I've made a Christmas playlist, then made it collaborative with my wife. We both have a Premium account (Family) and add christmas songs we like to that playlist.   We've both set up our Googl...

924 Views

0 replies

1 likes

Connect
Other
  • 924 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution All albums except one works on my chromecast devices

Hi, I have a weird problem, all albums I have tried works on my chromecast except for one, Pop 2 by Charli XCX. Spotify connects to my chromecasts but the playback is on the phone when I try to cast the album. I have tried to connect and play a diffe...

Casual Listener

Hi,   I have a weird problem, all albums I have tried works on my chromecast except for one, Pop 2 by Charli XCX. Spotify connects to my chromecasts but the playback is on the phone when I try...

Sebasty

Community Legend

3188 Views

10 replies

0 likes

  • 3188 Views
  • 10 replies
  • 0 likes

Christian Music Not on Genre Page

Dear Spotify, Please bring back the Christian Music genre back onto the Genre/Moods tab. Someone has recently told me that it is "not avaliable in some countries". I live in New Zealand... it was pretty avaliable 2 weeks ago, what has changed? It was...

Newbie

Dear Spotify,   Please bring back the Christian Music genre back onto the Genre/Moods tab. Someone has recently told me that it is "not avaliable in some countries". I live in New Zealand... i...

Reneedet

Casual Listener

1208 Views

1 replies

2 likes

Christian
Christian Rock
genre
Genre Radio
Genres & Moods
Music
  • 1208 Views
  • 1 replies
  • 2 likes

Last Fm offline scrobbling

Hi guys my last fm does not scrobble offline when I'm logged in in two devices and one is online and the other offline, it does not scrobble the offline one and also does not scrobble when both are offline, I connected both with last fm

Casual Listener

Hi guys      my last fm does not scrobble offline when I'm logged in in two devices and one is online and the other offline, it does not scrobble the offline one    and ...

hans-jürgen

Roadie

9854 Views

1 replies

3 likes

  • 9854 Views
  • 1 replies
  • 3 likes

Genre gone missing

Please helpI can find the 'Inspirational' or 'Christian' genre'sIt went missing a few weeks ago

Music Fan

Please help I can find the 'Inspirational' or 'Christian' genre's It went missing a few weeks ago  

490 Views

0 replies

2 likes

genre
  • 490 Views
  • 0 replies
  • 2 likes

Spotify offline songs in my library being deleted

I started my Spotify app and realised that half the songs in my library has been deleted, is there anyway possible to recover it? The help is much appreciated, thank you!

Newbie

I started my Spotify app and realised that half the songs in my library has been deleted, is there anyway possible to recover it? The help is much appreciated, thank you!

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

WEB PLAYER NOT WORKING

When I select a song on one of my playlists using the Web player - it just randomly selects a song. Anytime I click a song it randomly selects a random song like I have shuffle on or something. I am just trying to listen to a song on one of my playli...

Newbie

When I select a song on one of my playlists using the Web player - it just randomly selects a song. Anytime I click a song it randomly selects a random song like I have shuffle on or something. I am ...

Sebasty

Community Legend

540 Views

2 replies

0 likes

  • 540 Views
  • 2 replies
  • 0 likes

Kindle Fire move downloaded songs to SD card

I have Spotify premium and can download songs from my computer, but they seem to go to my internal storage and I don't see an option for moving the music to my SD card. Also, when I click on "Manage Apps," the ability to transfer the Spotify app is g...

Newbie

I have Spotify premium and can download songs from my computer, but they seem to go to my internal storage and I don't see an option for moving the music to my SD card.  Also, when I click on "M...

1491 Views

0 replies

3 likes

  • 1491 Views
  • 0 replies
  • 3 likes

Fire TV, song is playing, but there is no sound

I was able to play spotify through my computer to the fire tv a few days ago. Today, there's no sound but the progress bar shows that the song is playing. Other apps play fine with sound on the fire tv, so it's no silly thing like I have it muted. Wh...

Newbie

I was able to play spotify through my computer to the fire tv a few days ago. Today, there's no sound but the progress bar shows that the song is playing. Other apps play fine with sound on the fire ...

7581 Views

0 replies

3 likes

  • 7581 Views
  • 0 replies
  • 3 likes

About the Definition between COUNTRY n Hong Kong

Dear all, When I searching music by Top Chart by COUNTRY, it showed HONG KONG, I BELIEVE IT IS A MISTAKE, It should be China-Hong Kong or should be TOP CHART BY LOCATION? Hope the Spotify Team notice it n consider about these definitions, respect our...

Newbie

Dear all,   When I searching music by Top Chart by COUNTRY, it showed HONG KONG, I BELIEVE IT IS A MISTAKE, It should be China-Hong Kong or should be TOP CHART BY LOCATION? Hope the Spotify Te...

297 Views

0 replies

2 likes

  • 297 Views
  • 0 replies
  • 2 likes

Save "Your Top Songs 2017"?

I'd like to save and keep listening to my top songs 2017 playlist after the year wraps up and it disappears. Is there any way to make sure I keep it?

Newbie

I'd like to save and keep listening to my top songs 2017 playlist after the year wraps up and it disappears. Is there any way to make sure I keep it?

Bethany_Dawn

Community Legend

1022 Views

1 replies

0 likes

  • 1022 Views
  • 1 replies
  • 0 likes

Discovery Weekly Doesn't Play My Style

For the past month or so my Discovery Weekly playlist has been practically all Rap. Occasionally I play some, but my list is pretty much entirely Rap instead of all the stuff I normally listen to.For a while I also found random playlists added to my ...

Newbie

For the past month or so my Discovery Weekly playlist has been practically all Rap. Occasionally I play some, but my list is pretty much entirely Rap instead of all the stuff I normally listen t...

Sebasty

Community Legend

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Chromecast crashes every time a certain ad plays

So this has been happening for about a month where whenever i cast to my chromecast and the Columbia Bank ad plays, it crashes the chromecast then it has to restart. then when i cast to it again it plays the same ad and the cycle continues

Newbie

So this has been happening for about a month where whenever i cast to my chromecast and the Columbia Bank ad plays, it crashes the chromecast then it has to restart. then when i cast to it again it p...

keliii

Newbie

945 Views

1 replies

1 likes

  • 945 Views
  • 1 replies
  • 1 likes