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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bugga
  • Casual Listener
  • 5873 Views
  • 42 replies
  • 6 likes
  • Other
  • 5873 Views
  • 42 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18836 Views
  • 9 replies
  • 2 likes
  • Other
  • 18836 Views
  • 9 replies
  • 2 likes

Spotify Connect with Roku App

Spotify is not finding my Roku Spotify app. This makes the Roku App all but useless as it has only the most basic of functionality. Please enable Spotify Connect with the Roku App.

  • Newbie
  • Spotify is not finding my Roku Spotify app. This makes the Roku App all but useless as it has only the most basic of functionality. Please enable Spotify Connect with the Roku App.
  • 1171 Views
  • 0 replies
  • 0 likes
  • Connect
  • 1171 Views
  • 0 replies
  • 0 likes

Solved!! Spotify playlists do not update in Sonos

The Spotify playlists visible in the Sonos application (PC-based as well as Ipad and Iphone) are not updated after I have changed, created new or deleted them in the Spotify application (PC-based as well as Ipad and Iphone). All other Spotify functio...

  • Newbie
  • The Spotify playlists visible in the Sonos application (PC-based as well as Ipad and Iphone) are not updated after I have changed, created new or deleted them in the Spotify application (PC-base...
  • Mattynabib
  • Regular
  • 56518 Views
  • 37 replies
  • 3 likes
  • 56518 Views
  • 37 replies
  • 3 likes

Marantz SR5011 no longer showing in available devices list

Until about 2 weeks ago I was able to play Spotify from any device in my home through my Marantz SR5011. It would show in the available devices list, I would select it, the receiver would turn on, switch to the spotify channel and play.For some reaso...

  • Regular
  • Until about 2 weeks ago I was able to play Spotify from any device in my home through my Marantz SR5011. It would show in the available devices list, I would select it, the receiver would turn on, sw...
  • kvwielink
  • Regular
  • 4583 Views
  • 11 replies
  • 4 likes
  • Connect
    Marantz
  • 4583 Views
  • 11 replies
  • 4 likes

The ability to NOT lose your downloaded Music, even though it exists

I'm extremely annoyed at the fact that EVEN transferring my STORED content to a BIGGER SD CARD so I can CONTINUE to DOWNLOAD my SONGS to my SD CARD, The cache simply invalidates and I lose ALL THE DOWNLOADED CONTENT FROM SPOTIFY AND MUST REDOWNLOAD M...

  • Casual Listener
  • I'm extremely annoyed at the fact that EVEN transferring my STORED content to a BIGGER SD CARD so I can CONTINUE to DOWNLOAD my SONGS to my SD CARD, The cache simply invalidates and I lose ALL THE DO...
  • 395 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 395 Views
  • 0 replies
  • 0 likes

Spotify tv app skips during playback

Just bought the Samsung UN65MU6500 and I have attached a Vizio SB3251n-E0 soundbar and while listening to music on spotify, the music audio stops while the song continues playing. Timeout goes between 3-8 seconds long... This ONLY happens while using...

  • Newbie
  • Just bought the Samsung UN65MU6500 and I have attached a Vizio SB3251n-E0 soundbar and while listening to music on spotify, the music audio stops while the song continues playing. Timeout goes betwee...
  • 485 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 485 Views
  • 0 replies
  • 0 likes

PlayStation 3 - behind the lyrics and podcasts

I would really like to see the behind the lyrics function added to PlayStation 3 app - along with the option to listen to podcasts. Simple really, please make this happen Spotify!!

  • Regular
  • I would really like to see the behind the lyrics function added to PlayStation 3 app - along with the option to listen to podcasts.   Simple really, please make this happen Spotify!!
  • 575 Views
  • 0 replies
  • 0 likes
  • PlayStation
    ps3
  • 575 Views
  • 0 replies
  • 0 likes

PlayStation 3 app - behind the lyrics and podcasts

I would really like to see the behind the lyrics function added to PlayStation 3 app - along with the option to listen to podcasts. Simple really, please make this happen Spotify!!

  • Regular
  • I would really like to see the behind the lyrics function added to PlayStation 3 app - along with the option to listen to podcasts.   Simple really, please make this happen Spotify!!
  • 927 Views
  • 0 replies
  • 1 likes
  • PlayStation
    ps3
  • 927 Views
  • 0 replies
  • 1 likes

Xbox Quality settings?

Hey Comm. I was wondering if there is a music-quality swich or else linked to the spotify app for xbox. Cause I cant find any information so far and its even not listed in the regular spotify help center. So it would be nice to get some information a...

  • Newbie
  • Hey Comm.   I was wondering if there is a music-quality swich or else linked to the spotify app for xbox. Cause I cant find any information so far and its even not listed in the regular spotif...
  • stratosnn
  • Composer
  • 4865 Views
  • 1 replies
  • 2 likes
  • Web Player
    Windows
  • 4865 Views
  • 1 replies
  • 2 likes

Difference between browse and radio

im really not sure where the correct place to ask this question is. While i was going through the app i saw that it is possible to go through the different genres in the "browse" tab but also in the "radio" tab. Is this the same thing?

  • Gig Goer
  • im really not sure where the correct place to ask this question is.   While i was going through the app i saw that it is possible to go through the different genres in the "browse" tab but als...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Can't play songs from albums on Spotify web

Chrome on windows 10: When I try to play songs by clicking play on an album, or a song in the album, I get a 500 error trying to request the song to "https://guc-spclient.spotify.com/connect-api". However playing songs from a play list works fine, an...

  • Casual Listener
  • Chrome on windows 10:   When I try to play songs by clicking play on an album, or a song in the album, I get a 500 error trying to request the song to "https://guc-spclient.spotify.com/connect...
  • orbanbalint
  • Music Fan
  • 410 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 410 Views
  • 1 replies
  • 0 likes

Linken van Spotify aan Playstation

als ik mijn spotify probeer te linken aan mijn psn account zegt hij dat hij al gelinkt is... Ik weet alleen niet aan welk account, en nu kan ik spotify dus niet gebruiken op mijn playstation.

  • Casual Listener
  • als ik mijn spotify probeer te linken aan mijn psn account zegt hij dat hij al gelinkt is... Ik weet alleen niet aan welk account, en nu kan ik spotify dus niet gebruiken op mijn playstation.
  • sietsevanes
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Song gone from spotify

The song "Miss June '75" from The Brian Jonestown Massacre that should be appearing as number 9 on this album is gone. Not greyed out as unavailable, just gone really. https://open.spotify.com/album/5KzWrpVIPOWzY42Tkl4XHz

  • Newbie
  • The song "Miss June '75" from The Brian Jonestown Massacre that should be appearing as number 9 on this album is gone. Not greyed out as unavailable, just gone really. https://open.spotify....
  • Luke
  • Spotify Star
  • 1335 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1335 Views
  • 1 replies
  • 0 likes

Windows 10 community vs Spotify

The problem is ignoring and avoiding Windows community again and no answer despite many (up to 200) upvotes and comments last 2-3 months. In my opinion treating really big userbase like this became an issue. I mean this thread.

  • Music Fan
  • The problem is ignoring and avoiding Windows community again and no answer despite many (up to 200) upvotes and comments last 2-3 months. In my opinion treating really big userbase like this became a...
  • 481 Views
  • 0 replies
  • 0 likes
  • Other
    WP 8
    WRT
  • 481 Views
  • 0 replies
  • 0 likes

Spotify webplayer will not work in Firefox (Reason Found, Please look support)

In Firefox, if the about:config flag "media.autoplay.enabled" is set to falsethen the spotify webplayer will NEVER work.This flag is important to stop nasty web sites that bombard users with videos or ad-videos the user has no control over.Please all...

  • Regular
  • In Firefox, if the about:config flag "media.autoplay.enabled" is set to false then the spotify webplayer will NEVER work. This flag is important to stop nasty web sites that bombard users with vide...
  • 1120 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 1120 Views
  • 0 replies
  • 0 likes

samsung gear

I have the Gear S, did you will develop this app for it??

  • Casual Listener
  • I have the Gear S, did you will develop this app for it??
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Solved!! Device for Children

I'm thinking about getting a device for my 8yo daughter so she can play music from Spotify on. I dont want to get her a phone so wondered if anyone had experience of a good device?

  • Casual Listener
  • I'm thinking about getting a device for my 8yo daughter so she can play music from Spotify on. I dont want to get her a phone so wondered if anyone had experience of a good device?
  • Jasonweekes
  • Casual Listener
  • 20696 Views
  • 2 replies
  • 0 likes
  • music
  • 20696 Views
  • 2 replies
  • 0 likes

Can't open Spotify Web Player

Simple as title says. Browser will not connect to open.spotify.com, ever since the new UI was introduced. I've cleared my browser history, but nothing changed. Can provide pictures if you want.

  • Casual Listener
  • Simple as title says. Browser will not connect to open.spotify.com, ever since the new UI was introduced. I've cleared my browser history, but nothing changed. Can provide pictures if you want.
  • dmjab13
  • Casual Listener
  • 1280 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 1280 Views
  • 2 replies
  • 0 likes

Solved!! Importing a CSV file to Spotify

Hi I've just Java scripted and created a CSV file of all my track names from Google play. I want to now import this CSV into spotify. I've seen the Ivy API has currently out of action. Does anyone have access to any other kind of API which can create...

  • Newbie
  • Hi   I've just Java scripted and created a CSV file of all my track names from Google play. I want to now import this CSV into spotify.   I've seen the Ivy API has currently out of acti...
  • alanwkelly
  • Newbie
  • 32097 Views
  • 2 replies
  • 1 likes
  • Web Player
    Windows
  • 32097 Views
  • 2 replies
  • 1 likes

Superuser Contribution Audio cannot be started after Windows 10 Mobile update

Hi, I received an OTA update for my Windows 10 Mobile (10.0.14393.189) however it broke Spotify.I can no longer play music as you can see in the attached screenshot.I already tried re-installing the application, re-starting the phone but the issue pe...

  • Newbie
  • Hi, I received an OTA update for my Windows 10 Mobile (10.0.14393.189) however it broke Spotify. I can no longer play music as you can see in the attached screenshot. I already tried re-installing ...
  • Erazor
  • Newbie
  • 699 Views
  • 3 replies
  • 0 likes
  • 699 Views
  • 3 replies
  • 0 likes

Spotify Hardware Player for Kids

Hi, I am searching for a Hardware-Player to make Spotify accessable for my (small) children. I imagine it to be a stand-alone, Radio-like device, with a handfull of Buttons that access certain Spotify-Playlists I made for them. They should be able to...

  • Casual Listener
  • Hi,   I am searching for a Hardware-Player to make Spotify accessable for my (small) children. I imagine it to be a stand-alone, Radio-like device, with a handfull of Buttons that access certa...
  • Ceeko
  • Casual Listener
  • 3711 Views
  • 3 replies
  • 6 likes
  • Other
  • 3711 Views
  • 3 replies
  • 6 likes