Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
56611 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
Please helpI can find the 'Inspirational' or 'Christian' genre'sIt went missing a few weeks ago
Please help I can find the 'Inspirational' or 'Christian' genre's It went missing a few weeks ago
488 Views
0 replies
2 likes
I started my Spotify app and realised that half the songs in my library has been deleted, is there anyway possible to recover it? The help is much appreciated, thank you!
I started my Spotify app and realised that half the songs in my library has been deleted, is there anyway possible to recover it? The help is much appreciated, thank you!
280 Views
0 replies
0 likes
When I select a song on one of my playlists using the Web player - it just randomly selects a song. Anytime I click a song it randomly selects a random song like I have shuffle on or something. I am just trying to listen to a song on one of my playli...
When I select a song on one of my playlists using the Web player - it just randomly selects a song. Anytime I click a song it randomly selects a random song like I have shuffle on or something. I am ...
Community Legend
536 Views
2 replies
0 likes
I have Spotify premium and can download songs from my computer, but they seem to go to my internal storage and I don't see an option for moving the music to my SD card. Also, when I click on "Manage Apps," the ability to transfer the Spotify app is g...
I have Spotify premium and can download songs from my computer, but they seem to go to my internal storage and I don't see an option for moving the music to my SD card. Also, when I click on "M...
1486 Views
0 replies
3 likes
when is it available in the carnival cds of Sao Paulo 2018 in the application?
when is it available in the carnival cds of Sao Paulo 2018 in the application?
Spotify Legend
418 Views
1 replies
0 likes
I was able to play spotify through my computer to the fire tv a few days ago. Today, there's no sound but the progress bar shows that the song is playing. Other apps play fine with sound on the fire tv, so it's no silly thing like I have it muted. Wh...
I was able to play spotify through my computer to the fire tv a few days ago. Today, there's no sound but the progress bar shows that the song is playing. Other apps play fine with sound on the fire ...
7570 Views
0 replies
3 likes
Dear all, When I searching music by Top Chart by COUNTRY, it showed HONG KONG, I BELIEVE IT IS A MISTAKE, It should be China-Hong Kong or should be TOP CHART BY LOCATION? Hope the Spotify Team notice it n consider about these definitions, respect our...
Dear all, When I searching music by Top Chart by COUNTRY, it showed HONG KONG, I BELIEVE IT IS A MISTAKE, It should be China-Hong Kong or should be TOP CHART BY LOCATION? Hope the Spotify Te...
296 Views
0 replies
2 likes
I'd like to save and keep listening to my top songs 2017 playlist after the year wraps up and it disappears. Is there any way to make sure I keep it?
I'd like to save and keep listening to my top songs 2017 playlist after the year wraps up and it disappears. Is there any way to make sure I keep it?
Community Legend
1019 Views
1 replies
0 likes
For the past month or so my Discovery Weekly playlist has been practically all Rap. Occasionally I play some, but my list is pretty much entirely Rap instead of all the stuff I normally listen to.For a while I also found random playlists added to my ...
For the past month or so my Discovery Weekly playlist has been practically all Rap. Occasionally I play some, but my list is pretty much entirely Rap instead of all the stuff I normally listen t...
Community Legend
499 Views
1 replies
0 likes
So this has been happening for about a month where whenever i cast to my chromecast and the Columbia Bank ad plays, it crashes the chromecast then it has to restart. then when i cast to it again it plays the same ad and the cycle continues
So this has been happening for about a month where whenever i cast to my chromecast and the Columbia Bank ad plays, it crashes the chromecast then it has to restart. then when i cast to it again it p...
Newbie
935 Views
1 replies
1 likes
Since 2 week ago, I can't use radio stations.On old playlist, when I choose "Go to playlist radio", Spotify keeps loading for some time and then "This radio station cannot be started. Please try with something else" is displayed. When I create new pl...
Since 2 week ago, I can't use radio stations. On old playlist, when I choose "Go to playlist radio", Spotify keeps loading for some time and then "This radio station cannot be started. Please try wi...
Community Legend
395 Views
1 replies
0 likes
Why everytime I login on my account, it tells me that I have to pay the Premium Subscription. I pay it and 2-3 days later it asks me againWhat do I have to do?
Why everytime I login on my account, it tells me that I have to pay the Premium Subscription. I pay it and 2-3 days later it asks me again What do I have to do?
Spotify Legend
436 Views
1 replies
0 likes
Hello there, In the old web player (play.spotify.com) you were able to see all your Artists under Your Music. In the new player (open.spotify.com) I can only see a subset of my Artists and those that I can see appear to be in a totally random order. ...
Hello there, In the old web player (play.spotify.com) you were able to see all your Artists under Your Music. In the new player (open.spotify.com) I can only see a subset of my Arti...
Casual Listener
804 Views
2 replies
0 likes
I followed a friends DW playlist ( share link- web player) and now I can no longer see my own. Is there a way to follow multiple DW playlist, as well as my own? Also, how can I regain access to mine?
I followed a friends DW playlist ( share link- web player) and now I can no longer see my own. Is there a way to follow multiple DW playlist, as well as my own? Also, how can I regain acc...
Roadie
906 Views
1 replies
0 likes
I primarily play Spotify on my Mac Mini which is connected to a receiver and speakers for most of my at home streaming. Spotify currently allows me to control this Spotify session with either my iphone app or laptop. I'm considering bringing an Amazo...
I primarily play Spotify on my Mac Mini which is connected to a receiver and speakers for most of my at home streaming. Spotify currently allows me to control this Spotify session with either m...
973 Views
0 replies
2 likes
TL:DR - Need to unlink my spotify from my NYT account. Full - I signed up for the Spotify/NYT plan through the apple app store. I was able to link my Spotify to my NYT subscription no problem. Now, NYT has made me update my password and it turns out ...
TL:DR - Need to unlink my spotify from my NYT account. Full - I signed up for the Spotify/NYT plan through the apple app store. I was able to link my Spotify to my NYT subscription no proble...
677 Views
0 replies
0 likes
Hi all. I use Spotify on my tablet, phone and PC with the desktop client, all of which work fine. Logging in to the web player, though, I'm finding that most of my music isn't displayed - for example it's only showing ten albums, as opposed to 70+ th...
Hi all. I use Spotify on my tablet, phone and PC with the desktop client, all of which work fine. Logging in to the web player, though, I'm finding that most of my music isn't displayed - for example...
Casual Listener
545 Views
1 replies
0 likes
I’m trying to connect my Amazon Echo Dot with the Spotify service. Going into the settings\music & media, but Spotify does not show up as a service. Only Amazon Music and TuneIn. When clicking the button ‘choose default music services’ I can see Spot...
I’m trying to connect my Amazon Echo Dot with the Spotify service. Going into the settings\music & media, but Spotify does not show up as a service. Only Amazon Music and TuneIn. When clic...
Roadie
7906 Views
7 replies
4 likes
quisiera saber como hago para grabar mis playlist en un pendrive o en un disco duro externo
quisiera saber como hago para grabar mis playlist en un pendrive o en un disco duro externo
430 Views
0 replies
1 likes
Hello, @ work I'm not able to use the desktop version, So, I use the webplayer. I always use Firefox to play the webplayer. No problems so far. But, untill today, I can't play the webplayer with Firefox (any other browser works with no problems), The...
Hello, @ work I'm not able to use the desktop version, So, I use the webplayer. I always use Firefox to play the webplayer. No problems so far. But, untill today, I can't play the webplayer ...
Music Fan
568 Views
1 replies
0 likes
