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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56170 Views

7 replies

4 likes

  • 56170 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37452 Views

209 replies

18 likes

Other
  • 37452 Views
  • 209 replies
  • 18 likes

Web browser (all browsers)

The web browser has not worked for me for over a month (Chrome, FF, Edge, IE). As you can see from the screenshot, I'm able to select music, but nothing plays. And the options (highlighted) do no change when I click on anything.

Newbie

The web browser has not worked for me for over a month (Chrome, FF, Edge, IE). As you can see from the screenshot, I'm able to select music, but nothing plays. And the options (highlighted) do no cha...

grante07

Newbie

403 Views

1 replies

1 likes

  • 403 Views
  • 1 replies
  • 1 likes

Solved!! My time capsule

Please help me! i can't find my time capsule there nothin in "decades" section...

Casual Listener

Please help me! i can't find my time capsule there nothin in "decades" section...

sniper_57

Casual Listener

3463 Views

4 replies

0 likes

Music
  • 3463 Views
  • 4 replies
  • 0 likes

Google Home Playing Random Playlists and Songs

When I ask my google home to play my gym playlist or any other playlist for that matter, it plays some random persons gym playlist or one made by spotify. It has even begun doing it with my GH shortcuts where the spotify playlist name is written down...

Casual Listener

When I ask my google home to play my gym playlist or any other playlist for that matter, it plays some random persons gym playlist or one made by spotify. It has even begun doing it with my GH shortc...

Dylan_Nesbitt

Casual Listener

2640 Views

1 replies

0 likes

Music
  • 2640 Views
  • 1 replies
  • 0 likes

Curators charging to get on Spotify Playlists

I’ve noticed a new trend where a vast majority of independent playlist creators are charging money for them to review and put songs on their playlists. I’ve been purposely asking about submissions from several of these creators to see their responses...

Casual Listener

I’ve noticed a new trend where a vast majority of independent playlist creators are charging money for them to review and put songs on their playlists. I’ve been purposely asking about submissions fr...

raulfranca

Newbie

10292 Views

5 replies

6 likes

  • 10292 Views
  • 5 replies
  • 6 likes

Playlists

I have never known such a pain in the **bleep** process of trying to get the music I want on my playlists. Also I have an account but it doesn't seem to be working properly, or I am not actually recognised. I am happy with the fact there is all music...

Newbie

I have never known such a pain in the **bleep** process of trying to get the music I want on my playlists. Also I have an account but it doesn't seem to be working properly, or I am not actually reco...

WAVYSOUND

Casual Listener

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

History of headphones / speakers used

Hey, As we increase the number of wireless headphones, and thereby the risk of losing them it would be great to know when a certain headphone / speaker was used. Have tried other ways to find this out, but for Sportify it would make sense to log this...

Newbie

Hey,   As we increase the number of wireless headphones, and thereby the risk of losing them it would be great to know when a certain headphone / speaker was used.   Have tried other wa...

415 Views

0 replies

0 likes

Connect
Other
  • 415 Views
  • 0 replies
  • 0 likes

Chrome enabled protected content but still can't load the player

I keep getting the Enable player in your browser. I followed the step for chrome and it is actually already allowing playing of protected content. Allowed an exemption for spotify to load flash incase that was the issue, tried incognetio. Nothing see...

Newbie

I keep getting the Enable player in your browser. I followed the step for chrome and it is actually already allowing playing of protected content.    Allowed an exemption for spotify to l...

1769 Views

0 replies

16 likes

  • 1769 Views
  • 0 replies
  • 16 likes

Not Working at all

Every time I try to open it in my browser it pops up with a note at the top that says, "Opps, something went wrong. Please reload."And it keeps doing that until eventually it won't open anything and the following message displays: 504 Gateway Time-ou...

Casual Listener

Every time I try to open it in my browser it pops up with a note at the top that says, "Opps, something went wrong. Please reload." And it keeps doing that until eventually it won't open anything an...

Chaplatéyar

Regular

1587 Views

6 replies

0 likes

  • 1587 Views
  • 6 replies
  • 0 likes

cant play music from laptop

i have been using spotify for the last 2 hours no issues and then im greeted with a message saying i have to enable the web player in my browser so i go to the support site download the right file needed but then get the message its not applicable bu...

Newbie

i have been using spotify for the last 2 hours no issues and then im greeted with a message saying i have to enable the web player in my browser so i go to the support site download the right file ne...

Sebasty

Community Legend

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Webplayer down?

504 Gateway Time-out  

Roadie

504 Gateway Time-out    

Sebasty

Community Legend

948 Views

5 replies

0 likes

Web Player
Windows
  • 948 Views
  • 5 replies
  • 0 likes

Xbox app outputting 5.1

Hi! I noticed that the XBOX app is outputting 5.1 instead och stereo and i cant find a way to turn it off. I have 5.1 sound but when I listening to music i want to hear it as it was meant to be listning to, In STEREO. Does anyone know if there is a w...

Casual Listener

Hi! I noticed that the XBOX app is outputting 5.1 instead och stereo and i cant find a way to turn it off. I have 5.1 sound but when I listening to music i want to hear it as it was meant to be listn...

Jarppi86

Casual Listener

6759 Views

7 replies

19 likes

Other
  • 6759 Views
  • 7 replies
  • 19 likes

search and play , desktop vs android version

I have a premium suscription with desktop version installed in Windows 10 and also installed in my cell phone, android 7. Sometimes, after i've found a song in desktop, spotify says the song cannot be played because does not exist, but the very same ...

Newbie

I have a premium suscription with desktop version installed in Windows 10 and also installed in my cell phone, android 7. Sometimes, after i've found a song in desktop, spotify says the song cannot b...

455 Views

0 replies

0 likes

  • 455 Views
  • 0 replies
  • 0 likes

Mixing virtual and physical Music collection

First of all I think your service is awesome, I can find almost everything on Spotify, and for a listener for me, it’s just the paradise. The interface could sometimes be more easy, and I did not find a “genre” classification. However, I wish I would...

Newbie

First of all I think your service is awesome, I can find almost everything on Spotify, and for a listener for me, it’s just the paradise. The interface could sometimes be more easy, and I did not fin...

538 Views

0 replies

0 likes

  • 538 Views
  • 0 replies
  • 0 likes

Playing a playlist from Google Home

I don't know if I'm doing something wrong or what, but whenever I ask Google Home to play from my playlist ("Hey Google, play "Main" playlist") it instead proceeds to play a Spotify station based on my "Main" playlist. I keep trying different variati...

Newbie

I don't know if I'm doing something wrong or what, but whenever I ask Google Home to play from my playlist ("Hey Google, play "Main" playlist") it instead proceeds to play a Spotify station based on ...

Netdog1103

Newbie

2370 Views

3 replies

1 likes

  • 2370 Views
  • 3 replies
  • 1 likes

Spotify Xbox One black screen

Hello. I downloaded Spotify on my Xbox One, and went to start it up and play music. When I launched it, I got the Spotify logo, and then a black screen. Pressing the controller's 'home' button (the X in the middle) didn't do anything. I couldn't leav...

Newbie

Hello. I downloaded Spotify on my Xbox One, and went to start it up and play music. When I launched it, I got the Spotify logo, and then a black screen. Pressing the controller's 'home' button (the X...

Antwant94

Newbie

1896 Views

1 replies

0 likes

Other
  • 1896 Views
  • 1 replies
  • 0 likes

Google Home own URL for radio?

How do I inegrate a web radio station from a custom url to be played by google home? http://necta.pedroja.tech/necta192.mp3 Do I have to create a playlist for this stream or how do I command: "ok google, play nectarine radio". It works for NDR2 but f...

Newbie

How do I inegrate a web radio station from a custom url to be played by google home? http://necta.pedroja.tech/necta192.mp3 Do I have to create a playlist for this stream or how do I command: "ok goo...

614 Views

0 replies

0 likes

Other
  • 614 Views
  • 0 replies
  • 0 likes

alexa can't find any music by title/artist/album/genre - French account

Hi when I to ask alexa to play any song title/artist/album/genre it say it cound't find any title/artist/album/genre songs. For exemple I have tried:Alexa, play Fly Like an Eagle by the Steve Miller Band on Spotify.Alexa play songs by Andy Gibb on Sp...

Newbie

Hi when I to ask alexa to play any song title/artist/album/genre it say it cound't find any title/artist/album/genre songs. For exemple I have tried: Alexa, play Fly Like an Eagle by the Steve Mill...

user-removed

Not applicable

2493 Views

1 replies

0 likes

  • 2493 Views
  • 1 replies
  • 0 likes

Samsung Gear S3 Unable to Login

Attempting to use Spotify on my Gear s3 (bluetooth version) over wifi... Remote (phone control) is functioning, but using spotify on my gear is the only reason I paid for spotify premium. -Using a Galaxy S8+-Newest Gear update-No offline devices on m...

Casual Listener

Attempting to use Spotify on my Gear s3 (bluetooth version) over wifi... Remote (phone control) is functioning, but using spotify on my gear is the only reason I paid for spotify premium.   -U...

ermahnerd

Casual Listener

5946 Views

5 replies

1 likes

  • 5946 Views
  • 5 replies
  • 1 likes

age discrimination

Don't offer me a servey regarding improving the platform and once i select my age aoutomaticly tell me i can't continue to the survey. and don't expect me to ever give you a fair review because you didn't give me one.

Newbie

Don't offer me a servey regarding improving the platform and once i select my age aoutomaticly tell me i can't continue to the survey.    and don't  expect me to ever give you a fair...

606 Views

0 replies

0 likes

  • 606 Views
  • 0 replies
  • 0 likes

Payment Option

Have the ability for corporation to pay using Grant Numbers and Purchase Orders.

Newbie

Have the ability for corporation to pay using Grant Numbers and Purchase Orders.

655 Views

0 replies

0 likes

  • 655 Views
  • 0 replies
  • 0 likes