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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5693 Views
  • 40 replies
  • 6 likes
  • Other
  • 5693 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18781 Views
  • 9 replies
  • 2 likes
  • Other
  • 18781 Views
  • 9 replies
  • 2 likes

buddy in Friend Activity is listening to song I see, she then goes from public to private, I see?

What would that look like?I am unable to able to look at it on someone else's computer (I do not know many people) and my Blackberry Tour 9630 is not supported by Spotify (the audacity). Do they see my profile disappear off of the Friend Activity fee...

  • Newbie
  • What would that look like? I am unable to able to look at it on someone else's computer (I do not know many people) and my Blackberry Tour 9630 is not supported by Spotify (the audacity). Do they se...
  • 1070 Views
  • 0 replies
  • 0 likes
  • Other
  • 1070 Views
  • 0 replies
  • 0 likes

Share your library

This is the social media of Spotify! Share your library and let the world know what you're listening to! Share it to the public or follow your favorite artists as well! What is Chris Brown listening to? or Justin Beiber? Explore your artists' playlis...

  • Newbie
  • This is the social media of Spotify! Share your library and let the world know what you're listening to! Share it to the public or follow your favorite artists as well! What is Chris Brown l...
  • 282 Views
  • 0 replies
  • 1 likes
  • 282 Views
  • 0 replies
  • 1 likes

Home Theatres with Spotify Connectivity

I’m looking to get a new home theater system because my current one (RCA's RTB1013) isn’t working. My current system is one of those all-in-ones (it has a built-in Blu-ray player, FM tuner, (1) optical connection, (1) auxiliary connection (which has ...

  • Newbie
  • I’m looking to get a new home theater system because my current one (RCA's RTB1013) isn’t working. My current system is one of those all-in-ones (it has a built-in Blu-ray player, FM tuner, (1) ...
  • 268 Views
  • 0 replies
  • 0 likes
  • Connect
  • 268 Views
  • 0 replies
  • 0 likes

PS4 App

When I try to log in to my Spotify account on my PS4 Spotify app it says the information is invalid, but I know the username and password are correct. On my iPhone, I don’t see the PS4 as a device when trying to play a song.

  • Newbie
  • When I try to log in to my Spotify account on my PS4 Spotify app it says the information is invalid, but I know the username and password are correct. On my iPhone, I don’t see the PS4 as a device wh...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Artist page claim never processed. Someone else posting on page now too.

I tried claiming my artist page before this could happen and it was never processed and now someone else has posted music on my artist page. My artist name is Quiet Mountain and do not wish to make a twitter for it unless thats what it takes to claim...

  • Casual Listener
  • I tried claiming my artist page before this could happen and it was never processed and now someone else has posted music on my artist page. My artist name is Quiet Mountain and do not wish to make a...
  • Longabaugh
  • Casual Listener
  • 2786 Views
  • 4 replies
  • 0 likes
  • music
  • 2786 Views
  • 4 replies
  • 0 likes

Can't access Web Player - Enable Player in Browser Page

I pay for a premium membership and I listen to Spotify everyday at work. Now, I get a message saying I have to "enable player in browser", which I can't do because it's a work computer and we only use IE and can't download anything to my computer...w...

  • Casual Listener
  • I pay for a premium membership and I listen to Spotify everyday at work. Now, I get a message saying I have to "enable player in browser", which I can't do because it's a work computer and we only us...
  • Maximusv31
  • Newbie
  • 5086 Views
  • 13 replies
  • 7 likes
  • 5086 Views
  • 13 replies
  • 7 likes

Shuffle feature

Ever since the an update near the end of September I notice Shuffle is only playing a small range of songs over and over. It shuffled through all the songs before. What has happened to the shuffle feature???

  • Casual Listener
  • Ever since the an update near the end of September I notice Shuffle is only playing a small range of songs over and over.  It shuffled through all the songs before.  What has happened to th...
  • 237 Views
  • 0 replies
  • 0 likes
  • Other
  • 237 Views
  • 0 replies
  • 0 likes

remove login animation on mobile app

I really feel uncomfortable seeing non-white people jumping on my screen. I want this part disabled, permanently.

  • Newbie
  • I really feel uncomfortable seeing non-white people jumping on my screen. I want this part disabled, permanently.
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Spotify Connect - Can't connect Yamaha

Hello guys! I can't connect to my Yamaha RX-V581 DAE 300 receiver since the last iphone update. I've searched the forum for solutions but can't get it to work. AirPlay works just fine. I can see the receiver on both my iPhone and Macbook but it can't...

  • Newbie
  • Hello guys!   I can't connect to my Yamaha RX-V581 DAE 300 receiver since the last iphone update. I've searched the forum for solutions but can't get it to work. AirPlay works just fine. &nbs...
  • 324 Views
  • 0 replies
  • 0 likes
  • Connect
    music
  • 324 Views
  • 0 replies
  • 0 likes

Advertising banned

Hi,my problem is that I heard music in the web player, and then the advertising came. I had had to repeat infinite repeat. Suddenly I heard nothing more. From then on I could not hear any more. Can you help me?

  • Newbie
  • Hi, my problem is that I heard music in the web player, and then the advertising came. I had had to repeat infinite repeat. Suddenly I heard nothing more. From then on I could not hea...
  • Nightslash360
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 370 Views
  • 1 replies
  • 0 likes

Certain Artists' music won't play

When trying to play Beck's new album, I got an error message that the songs were not available at this time. I then received this error for all of Beck's music when trying to play it. I'm having the same issue with music by Amy Winehouse. All the oth...

  • Regular
  • When trying to play Beck's new album, I got an error message that the songs were not available at this time.  I then received this error for all of Beck's music when trying to play it.  I'm...
  • brknghstgames
  • Regular
  • 399 Views
  • 3 replies
  • 0 likes
  • music
  • 399 Views
  • 3 replies
  • 0 likes

Spotify Connect won't play through Denon AVR-X2400H

Hi there - hoping someone can give me some suggestions - I switched my spotify account to purchasing directly through Spotify vs through Apple (it's cheaper to buy directly through Spotify) and now I can't play spotify through Denon. I uninstalled an...

  • Newbie
  • Hi there - hoping someone can give me some suggestions - I switched my spotify account to purchasing directly through Spotify vs through Apple (it's cheaper to buy directly through Spotify) and now I...
  • 833 Views
  • 0 replies
  • 0 likes
  • 833 Views
  • 0 replies
  • 0 likes

Spotify won't play music, can't click on songs [web player/Google Chrome]

For the past couple of weeks, Spotify web player has not been working for me. Here are the situations I've encountered: Listened to web player on laptop (Google Chrome, Windows 10), then tried to listen to web player on work desktop (Google Chrome, W...

  • Casual Listener
  • For the past couple of weeks, Spotify web player has not been working for me. Here are the situations I've encountered:   Listened to web player on laptop (Google Chrome, Windows 10), then tr...
  • KentyMac
  • Newbie
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Chromecast Audio Streaming Audio quality not avaible

Hi, when i use Chromecast Audio to play songs the audio streaming quality setting is disable. How do i know in which quality the music is being streamed?

  • Casual Listener
  • Hi, when i use Chromecast Audio to play songs the audio streaming quality setting is disable.   How do i know in which quality the music is being streamed?
  • eglinski
  • Music Fan
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Unable to log in on Mac

Hi, I am unsure why it keeps asking me to change my country settings when it is already set to my home and current location: Singapore. I can log in fine on my iPhone just not my Mac. Please suggest.

  • Casual Listener
  • Hi,   I am unsure why it keeps asking me to change my country settings when it is already set to my home and current location: Singapore. I can log in fine on my iPhone just not my Mac. Please...
  • rohayuzen
  • Casual Listener
  • 560 Views
  • 6 replies
  • 0 likes
  • 560 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify and google home

I have had this issue before and its a little frustratingI have spotify premium and google homeIf i ask google home to play a playlist it cant find it and plays some other random playlist.I have spotify app on my desktop and on my tablet, do i need t...

  • Regular
  • I have had this issue before and its a little frustrating I have spotify premium and google home If i ask google home to play a playlist it cant find it and plays some other random playlist. I&nbs...
  • oliver4116
  • Regular
  • 405 Views
  • 2 replies
  • 0 likes
  • Other
  • 405 Views
  • 2 replies
  • 0 likes

Spotify Connect for Windows Phone

HiHave moved to Sporify when Groove shut down. On eof many issues Ihave is inability to sync my own bands MP3's that I have on my PC offline files.I have added to a playlist and they show as avaibale offline. I have both laptop and windows phone Spot...

  • Music Fan
  • Hi Have moved to Sporify when Groove shut down.  On eof many issues  Ihave is inability to sync my own bands MP3's that I have on my PC offline files. I have added to a playlist and they...
  • kiwidoc
  • Music Fan
  • 669 Views
  • 4 replies
  • 1 likes
  • 669 Views
  • 4 replies
  • 1 likes

I need help finding a playlist no longer on in "moods"

I'm not sure if anyone can help me, but I am in desperate need of finding a specific playlist that I found in the "Browse" section, under "Genres & Moods" and "Christian". It was an instrumental playlist featuring a woman with brown hair holding a gu...

  • Newbie
  • I'm not sure if anyone can help me, but I am in desperate need of finding a specific playlist that I found in the "Browse" section, under "Genres & Moods" and "Christian". It was an instrumental ...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify crashes my entire TV when chromecasting

I use spotify on both my android phone and my iPad. When I chromecast it to my TV, it'll play for maybe an hour before it stops and crashes my entire TV and I have to unplug/replug it. Any help?

  • Newbie
  • I use spotify on both my android phone and my iPad. When I chromecast it to my TV, it'll play for maybe an hour before it stops and crashes my entire TV and I have to unplug/replug it.   Any h...
  • magnusholmqvist
  • Spotify
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

App for windows Surface Tablet

Hey all. I have a wonderful Windows Surface tablet, but I Can't use Spotify. I can't use it because I can't download programs from the internet and install this on my tablet, I only can use apps out the windows store. Spotify doesn't have a app in th...

  • Casual Listener
  • Hey all.   I have a wonderful Windows Surface tablet, but I Can't use Spotify.   I can't use it because I can't download programs from the internet and install this on my tablet, I ...
  • diosesfiel
  • Newbie
  • 22581 Views
  • 26 replies
  • 17 likes
  • 22581 Views
  • 26 replies
  • 17 likes