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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

40919 Views

7 replies

2 likes

  • 40919 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

jror2011

Visitor

34155 Views

183 replies

16 likes

Other
  • 34155 Views
  • 183 replies
  • 16 likes

Solved!!Superuser Contribution All albums except one works on my chromecast devices

Hi, I have a weird problem, all albums I have tried works on my chromecast except for one, Pop 2 by Charli XCX. Spotify connects to my chromecasts but the playback is on the phone when I try to cast the album. I have tried to connect and play a diffe...

Casual Listener

Hi,   I have a weird problem, all albums I have tried works on my chromecast except for one, Pop 2 by Charli XCX. Spotify connects to my chromecasts but the playback is on the phone when I try...

Sebasty

Community Legend

3072 Views

10 replies

0 likes

  • 3072 Views
  • 10 replies
  • 0 likes

Solved!! Unable to connect to sportify through Sonos

Hi!I purchased and installed a sonos play:3 this friday (November 1st). I have used it to listen to Spotify without any (major) problems. However, last night it stopped working.It wasn't able to conenct to Spotify all of a sudden. I tried a "re-autho...

Regular

Hi! I purchased and installed a sonos play:3 this friday (November 1st). I have used it to listen to Spotify without any (major) problems. However, last night it stopped working. It wasn't able t...

Portstephens

Newbie

161291 Views

28 replies

2 likes

Login
Premium
  • 161291 Views
  • 28 replies
  • 2 likes

Problems with Echo Dot and Spotify Premium Family

So that´s the situation: I´m the owner of a Spotify Premium Family Account. I´have one Echo dot and one Echo - perfect linked to Spotify, no problem. Then my two boys have a Echo Dot and are members of my premium family account, their two Echo dots a...

Newbie

So that´s the situation:   I´m the owner of a Spotify Premium Family Account. I´have one Echo dot and one Echo - perfect linked to Spotify, no problem.   Then my two boys have a Echo Do...

1435 Views

0 replies

0 likes

  • 1435 Views
  • 0 replies
  • 0 likes

Can’t see Amazon Echo as device in Spotify app

Hi - I have just added an Amazon Echo to my network (which includes a Sonos system). Alexa is working fine with Spotify via voice commands, but I can’t browse music from the Spotify app and then select the Echo device. Any ideas if there’s something ...

Newbie

Hi - I have just added an Amazon Echo to my network (which includes a Sonos system). Alexa is working fine with Spotify via voice commands, but I can’t browse music from the Spotify app and then sele...

1058 Views

0 replies

0 likes

  • 1058 Views
  • 0 replies
  • 0 likes

All artists are not being shown in new web player

Hello there, In the old web player (play.spotify.com) you were able to see all your Artists under Your Music. In the new player (open.spotify.com) I can only see a subset of my Artists and those that I can see appear to be in a totally random order. ...

Casual Listener

Hello there,   In the old web player (play.spotify.com) you were able to see all your Artists under Your Music.   In the new player (open.spotify.com) I can only see a subset of my Arti...

sunfire0

Casual Listener

786 Views

2 replies

0 likes

  • 786 Views
  • 2 replies
  • 0 likes

Spotify applet on IFTTT

My hue and Spotify link doesn’t work on IFTTT. I’m getting an error on the Spotify IFTTT applet.

Newbie

My hue and Spotify link doesn’t work on IFTTT. I’m getting an error on the Spotify IFTTT applet. 

1197 Views

0 replies

0 likes

Connect
Other
  • 1197 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify on Google Home

I got my parents a Google Home, and I got us a family Spotify account. I am currently away for the week, and my Spotify account keeps showing me what they're listening to. I can't listen to my own music on my laptop or phone without impacting what th...

Newbie

I got my parents a Google Home, and I got us a family Spotify account. I am currently away for the week, and my Spotify account keeps showing me what they're listening to. I can't listen to my o...

Rob107

Newbie

540 Views

2 replies

0 likes

  • 540 Views
  • 2 replies
  • 0 likes

Amazon echo can't find music

I just got an amazon echo gen 2 and half the songs i try to get it to play i get the response "I can't find XXXX on spotify" or something of the sorts. If i say the name of song an artist it works for most but it doesn't when i try to play anything o...

Newbie

I just got an amazon echo gen 2 and half the songs i try to get it to play i get the response "I can't find XXXX on spotify" or something of the sorts. If i say the name of song an artist it works fo...

Bluebug

Newbie

872 Views

1 replies

0 likes

  • 872 Views
  • 1 replies
  • 0 likes

Can’t access a track

Hey there, I can’t access the track Preach from Ivan Dorn’s album OTD. The album OTD (only 3 tracks) is accessable only through google. What can be done in order to listen to the full album?

Casual Listener

Hey there,   I can’t access the track Preach from Ivan Dorn’s album OTD. The album OTD (only 3 tracks) is accessable only through google.    What can be done in order to listen to ...

LeylaMammadova

Casual Listener

456 Views

2 replies

0 likes

Other
  • 456 Views
  • 2 replies
  • 0 likes

bose or Spotify at fault after update

Soundtouch app not able to play imported playlists via Spotify (Track is unavailable in your country)- Spotify is not able to connect to Soundtouch devices via Spotify connect, speaker is listed but error message: Spotify is not active on this device

Newbie

Soundtouch app not able to play imported playlists via Spotify (Track is unavailable in your country) - Spotify is not able to connect to Soundtouch devices via Spotify connect, speaker is listed bu...

jperk

Casual Listener

667 Views

2 replies

0 likes

  • 667 Views
  • 2 replies
  • 0 likes

My Nike+ runclub can not see a spotify

I just got a Spotify premium Acct cause I want to use it with my Nike run app but the app can not pair because I can not see spotify app in a pair music screen in Nike run app Please help, thank you

Newbie

I just got a Spotify premium Acct cause I want to use it with my Nike run app but the app can not pair because I can not see spotify app in a pair music screen in Nike run app   Please help, t...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

[Mobile][Discover]

Travel to Malaysia, search for new talented at here. Meanwhile student from musical can get intern here with spotify .

Newbie

Travel to Malaysia, search for new talented at here.  Meanwhile student from musical can get intern here with spotify .

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Spotify in Malaysia

Since in Malaysia many talents does undiscover, and giving opportunity jobs here

Newbie

Since in Malaysia many talents does undiscover,  and giving opportunity jobs here  

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

Jump Back In

My Jump Back In was removed from mobile (which was good) but I can still see it on Web Player. I wanted it removed because my old Discover Weekly--from my old account which data was transferred--is there. How often does this Jump Back In updates?

Visitor

My Jump Back In was removed from mobile (which was good) but I can still see it on Web Player.   I wanted it removed because my old Discover Weekly--from my old account which data was transfer...

562 Views

0 replies

0 likes

  • 562 Views
  • 0 replies
  • 0 likes

Adding Picture to Profile

I am trying to add aprofile picture to my account. When I go to "edit account", there is no place to add or change any picture. Is this because I don't have Premium?

Casual Listener

I am trying to add aprofile picture to my account. When I go to "edit account", there is no place to add or change any picture. Is this because I don't have Premium?

stiniflower

Newbie

2149 Views

3 replies

0 likes

  • 2149 Views
  • 3 replies
  • 0 likes

Deleting Albums?

My favourite song "Lay Down Your Love" by Whitesnake seems to be deleted by Spotify yesterday. In fact the whole album seems to be missing. I have listened to this album many times on Spotify and for some reason it seems to have dissapeared. Can some...

Newbie

My favourite song "Lay Down Your Love" by Whitesnake seems to be deleted by Spotify yesterday. In fact the whole album seems to be missing. I have listened to this album many times on Spotify and for...

reactreality101

Roadie

2506 Views

1 replies

0 likes

Denon
  • 2506 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect audio quality

Hi! I cannot find this information or setting anywhere. What audio quality is used for Spotify Connect? I have a Denon AVR connected to WiFi.Is it possible to set audio quality by device? In details I want to set audio quality for WiFi devices to be ...

Community Legend

Hi! I cannot find this information or setting anywhere. What audio quality is used for Spotify Connect? I have a Denon AVR connected to WiFi. Is it possible to set audio quality by device? I...

danschy

Newbie

39250 Views

7 replies

5 likes

Denon
  • 39250 Views
  • 7 replies
  • 5 likes

Discovery Weekly Doesn't Play My Style

For the past month or so my Discovery Weekly playlist has been practically all Rap. Occasionally I play some, but my list is pretty much entirely Rap instead of all the stuff I normally listen to.For a while I also found random playlists added to my ...

Newbie

For the past month or so my Discovery Weekly playlist has been practically all Rap. Occasionally I play some, but my list is pretty much entirely Rap instead of all the stuff I normally listen t...

Sebasty

Community Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes