Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6696 Views
  • 47 replies
  • 6 likes
  • Other
  • 6696 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19025 Views
  • 9 replies
  • 2 likes
  • Other
  • 19025 Views
  • 9 replies
  • 2 likes

Is there a Spotify app for newer (2016) Samsung Smart TV?

I bought a new Samsung smart tv in December 2016 and there doesn't seem to be a Spotify app available. Is this correct??? All the forums I've found related to Samsung smart TVs and Spotify are from 2015 and I can't find an answer for this anywhere. O...

  • Newbie
  • I bought a new Samsung smart tv in December 2016 and there doesn't seem to be a Spotify app available. Is this correct??? All the forums I've found related to Samsung smart TVs and Spotify are from 2...
  • 321 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 321 Views
  • 0 replies
  • 0 likes

Ps4 not connecting with phone

ive been trying to connect my phone to my ps4 but when I click the button on my phone (on spotify) the app on the ps4 goes to the homepage and doesn't connect. I had a few friends over and all their phones connected. Help would be much appreciated, t...

  • Casual Listener
  • ive been trying to connect my phone to my ps4 but when I click the button on my phone (on spotify) the app on the ps4 goes to the homepage and doesn't connect. I had a few friends over and all their ...
  • Alex0629
  • Newbie
  • 60981 Views
  • 17 replies
  • 2 likes
  • Connect
    music
  • 60981 Views
  • 17 replies
  • 2 likes

Ability to View All Playlist Followers

I edited a playlist - Skyline Artists Agency Radio - which in my account now contains 29 songs. But wheh I share the link -https://open.spotify.com/user/skylineb/playlist/3NwTacPbjYWAyPFjDLvYP1 - it displays an older version of the playlist with 55 s...

  • Newbie
  • I edited a playlist - Skyline Artists Agency Radio - which in my account now contains 29 songs.  But wheh I share the link - https://open.spotify.com/user/skylineb/playlist/3NwTacPbjYWAyPFjDLvY...
  • 417 Views
  • 0 replies
  • 0 likes
  • Other
  • 417 Views
  • 0 replies
  • 0 likes

Female artists?

just wanted to ask why spotify doesn't feature any influential female artists in DJs/composers of electronic music? are there just none worth featuring?

  • Newbie
  • just wanted to ask why spotify doesn't feature any influential female artists in DJs/composers of electronic music? are there just none worth featuring?
  • maurice_ichi
  • Roadie
  • 554 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Browse
  • 554 Views
  • 1 replies
  • 0 likes

PS4 can't login

I've been using the app for a long time on my ps4 but within the past week the login has stopped working. It's telling me to connect a device on the same wifi network on the ps4. I'm not seeing the ps4 listed in either my phone or laptop and both are...

  • Newbie
  • I've been using the app for a long time on my ps4 but within the past week the login has stopped working. It's telling me to connect a device on the same wifi network on the ps4. I'm not seeing the p...
  • 404 Views
  • 0 replies
  • 1 likes
  • 404 Views
  • 0 replies
  • 1 likes

Don't remove the apk for smart tv!!

There is no reason for them to have eliminated you innotitiously applied it to Smart TVs.Please return the application urgently. It is not my obligation to buy a Chromecast To continue using Spotify !!I have a tv 4k NEW 2017 LG !!! it is very unfair....

  • Newbie
  • There is no reason for them to have eliminated you innotitiously applied it to Smart TVs. Please return the application urgently. It is not my obligation to buy a Chromecast To continue using Spotif...
  • MaryBethB
  • Newbie
  • 587 Views
  • 1 replies
  • 1 likes
  • 587 Views
  • 1 replies
  • 1 likes

Local Files songs not having pictures

When im using the local files app to try to downloads songs not on spotify, the music doesnt have a picture on Spotify mobile.

  • Newbie
  • When im using the local files app to try to downloads songs not on spotify, the music doesnt have a picture on Spotify mobile.
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Connection problem between desktop and Pioneer X-HM36. (Wi Fi connectionstill fine)

Today while listening through my Pioneer X-HM36 unit via desktop, the music playing cut-out half way through a track. The Pioneer unit is still showing a Wi Fi connection, but my desktop no longer shows it as an available connection. I have tried uni...

  • Casual Listener
  • Today while listening through my Pioneer X-HM36 unit via desktop, the music playing cut-out half way through a track. The Pioneer unit is still showing a Wi Fi connection, but my desktop no longer sh...
  • Sebasty
  • Community Legend
  • 695 Views
  • 3 replies
  • 0 likes
  • 695 Views
  • 3 replies
  • 0 likes

Put queued tracks after current album

Hi everyone, Following problem's been bothering me for quite some time now: When I queue an album it starts playing immediately after the current track, and not after I've listened to the whole album that's currently being played. Basically, this mak...

  • Music Fan
  • Hi everyone,   Following problem's been bothering me for quite some time now: When I queue an album it starts playing immediately after the current track, and not after I've listened to t...
  • cutcopypaste
  • Casual Listener
  • 584 Views
  • 2 replies
  • 10 likes
  • Windows
  • 584 Views
  • 2 replies
  • 10 likes

Buzzing dragging sound in Web Player

When I listen to music there are very jarring buzzing noises as if the music is dragging out. I found the below post describing a similar situation: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Buzzing-dragging-noise-plays-during...

  • Casual Listener
  • When I listen to music there are very jarring buzzing noises as if the music is dragging out. I found the below post describing a similar situation:   https://community.spotify.com/t5/Desktop-...
  • Nita1717
  • Newbie
  • 1076 Views
  • 2 replies
  • 3 likes
  • Web Player
  • 1076 Views
  • 2 replies
  • 3 likes

Web Player wont Play

Hey all , Sorry i didnt know how to get to messages and see that people responded. So im going to repost I'm able to sign in to Spotify webplayer. But when i press play on a album, song... it does nothingHELP...........PleaseI have cleared cache and ...

  • Casual Listener
  • Hey all ,  Sorry i didnt know how to get to messages and see that people responded.  So im going to repost      I'm able to sign in to Spotify webplayer. But when i press ...
  • xorXO
  • Newbie
  • 481 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 481 Views
  • 2 replies
  • 0 likes

Username appears as random numbers and letters

On my desktop it shows that my username is wkomarnicki, but when I go to the account page under username it shows random numbers and letters. The same goes for when I got to reset my password. Any reasoning behind this?

  • Newbie
  • On my desktop it shows that my username is wkomarnicki, but when I go to the account page under username it shows random numbers and letters. The same goes for when I got to reset my password. Any re...
  • Cody_Alexander
  • Regular
  • 1041 Views
  • 2 replies
  • 0 likes
  • 1041 Views
  • 2 replies
  • 0 likes

Shuffle in Terrible, New Web Player

Spotify's shuffle algorithm is notoriously bad, but ever since they downgraded and gutted the web player, I feel like it's gotten worse. I have around 700 songs in my "song" tab, yet I'm hearing the same 30ish songs constantly. By constantly, I frequ...

  • Regular
  • Spotify's shuffle algorithm is notoriously bad, but ever since they downgraded and gutted the web player, I feel like it's gotten worse. I have around 700 songs in my "song" tab, yet I'm hearing the ...
  • codeytherhino
  • Regular
  • 475 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 475 Views
  • 2 replies
  • 0 likes

Spotify Web Player for PC will not continuously play songs

Spotify Web Player for PC will not continuously play songs. I have to click next/play in order to get the next song to play. Any solutions to resolve this? I am using internet explorer. Thanks

  • Newbie
  • Spotify Web Player for PC will not continuously play songs. I have to click next/play in order to get the next song to play. Any solutions to resolve this? I am using internet explorer.   Than...
  • 351 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 351 Views
  • 0 replies
  • 0 likes

Does naming an app Spoti... or ...tify infringes Spotify branding/trademark rights?

I just like to ask if naming an app SpotiX, Spotifun, Spoticool or Xtify, Funtify or Cooltify infringes Spotify's branding/trademark rights? Spotimote renamed its app to Timote, but from the article below it seemed more likely because the app logo's ...

  • Newbie
  • I just like to ask if naming an app SpotiX, Spotifun, Spoticool or Xtify, Funtify or Cooltify infringes Spotify's branding/trademark rights?   Spotimote renamed its app to Timote, but fro...
  • 513 Views
  • 0 replies
  • 0 likes
  • Other
  • 513 Views
  • 0 replies
  • 0 likes

Roku app

Can you please fix roku app so we can view our playlists? Even better if we could select it as an output from our phone app...

  • Casual Listener
  • Can you please fix roku app so we can view our playlists? Even better if we could select it as an output from our phone app...
  • SpotCreated
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • Other
  • 328 Views
  • 1 replies
  • 0 likes

How can I downgrade from the new update?

I updated Spotify today, and I was honestly extremely disappointed. Everytime I go to click on a playlist with one song (the song I want to listen to) it gives me a completely random song. i miss when I could click on a playlist and get the song I wa...

  • Newbie
  • I updated Spotify today, and I was honestly extremely disappointed. Everytime I go to click on a playlist with one song (the song I want to listen to) it gives me a completely random song. i miss whe...
  • SpotCreated
  • Roadie
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Streaming Podcasts to Chrome Cast or Google home dies not work

Hallo,my streaming from Musik from Spotify to and cast device or google home I have works very nice. But everytime I want to stream any broadcast to a chast or g-home I cant select those devices.can help me anyone with this?

  • Casual Listener
  • Hallo, my streaming from Musik from Spotify to and cast device or google home I have works very nice. But everytime I want to stream any broadcast to a chast or g-home I cant select those devices. ...
  • Thomaslue
  • Casual Listener
  • 860 Views
  • 2 replies
  • 0 likes
  • 860 Views
  • 2 replies
  • 0 likes