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FAQs

Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7139 Views
  • 49 replies
  • 6 likes
  • Other
  • 7139 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19129 Views
  • 9 replies
  • 2 likes
  • Other
  • 19129 Views
  • 9 replies
  • 2 likes

Animated Playlist Picture

Hey I was wondering if there was a way to make your playlist image into a gif? There are a few playlists ive seen with this but gifs dont seem to work so i'm wondering if theres any way to do this? This is the playlist that has the animated coverhttp...

  • Newbie
  • Hey I was wondering if there was a way to make your playlist image into a gif? There are a few playlists ive seen with this but gifs dont seem to work so i'm wondering if theres any way to do this? ...
  • 1421 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 1421 Views
  • 0 replies
  • 1 likes

Solved!! Music Distributors

As an artist, I was concerned as to whether or not your company (Spotify) had a partnership/agreement for publishing with DistroKid?

  • Newbie
  • As an artist, I was concerned as to whether or not your company (Spotify) had a partnership/agreement for publishing with DistroKid?
  • Maxim
  • Spotify Star
  • 835 Views
  • 1 replies
  • 0 likes
  • 835 Views
  • 1 replies
  • 0 likes

@Kidastronavt ARTWORK UI Platform

Dear Spotify, As a long time user and fan of your app I created this platform hoping you'd be able to integrate these ideas in the design. Would love any feedback and to have the opportunity to work with you all one day. ARTWORK UI: https://projects....

  • Casual Listener
  • Dear Spotify,   As a long time user and fan of your app I created this platform hoping you'd be able to integrate these ideas in the design.   Would love any feedback and to have the op...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

Sharing the Spotify "qr code"

I've been having trouble with this for a while now.. I want to have the Spotify code for my artist profile (first picture) on my Facebook page's cover photo. Cropping it from a screenshot looks horrible (second picture) and I don't know how to get it...

  • Newbie
  • I've been having trouble with this for a while now.. I want to have the Spotify code for my artist profile (first picture) on my Facebook page's cover photo. Cropping it from a screenshot looks horri...
  • 589 Views
  • 0 replies
  • 1 likes
  • 589 Views
  • 0 replies
  • 1 likes

Playlists automatically turn into Radio Playlists

Hi there! When one of my playlists has finished it's queue, it'll automatically start a radio playlist with songs I've never heard of before. How do I stop my spotify doing this? When my playlist is finished, I'd like to just swap to another one manu...

  • Casual Listener
  • Hi there!   When one of my playlists has finished it's queue, it'll automatically start a radio playlist with songs I've never heard of before. How do I stop my spotify doing this? When my pla...
  • jnana63
  • Newbie
  • 5168 Views
  • 4 replies
  • 1 likes
  • Web Player
    Windows
  • 5168 Views
  • 4 replies
  • 1 likes

Can I add columns in my playlist view?

I would like to be able to add different columns in my playlist view so that I can add things like "ratings" and what not. Is there a way to do this?

  • Newbie
  • I would like to be able to add different columns in my playlist view so that I can add things like "ratings" and what not.  Is there a way to do this?
  • 1839 Views
  • 0 replies
  • 9 likes
  • music
  • 1839 Views
  • 0 replies
  • 9 likes

Solved!! New update requires facebook integration to see friend activity

Why are we being forced to use facebook to view our friend's activity feed? Please return simply 'followed friend's' activity back to the activity feed!!!

  • Music Fan
  • Why are we being forced to use facebook to view our friend's activity feed?  Please return simply 'followed friend's' activity back to the activity feed!!!
  • smbanks77
  • Music Fan
  • 417 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 417 Views
  • 1 replies
  • 0 likes

'Playback of protected content is not enabled' - DRM issues

Trying to use the webplayer on firefox for Linux (version 53.0.2 (64-bit)) - I have enabled DRM content manually, but the issue still persists. Any ideas? Thanks, Adrian

Screenshot_20170523_205454.png
  • Newbie
  • Trying to use the webplayer on firefox for Linux (version 53.0.2 (64-bit)) - I have enabled DRM content manually, but the issue still persists.   Any ideas?   Thanks,   Adrian &...
  • DonJaime
  • Newbie
  • 7526 Views
  • 5 replies
  • 4 likes
  • Linux
    Web Player
  • 7526 Views
  • 5 replies
  • 4 likes

Spotify (premium) via PS 4 with 5.1 speakers?

We are currently trying Spotify premium version. We have an (older) Samsung Smart TV with a PS4, so we listen to Spotify via PS4. That works fine. However, we also have a 5.1 surround Bose system connected to our TV. All "sounds" play via the 5.1 spe...

  • Newbie
  • We are currently trying Spotify premium version. We have an (older) Samsung Smart TV with a PS4, so we listen to Spotify via PS4. That works fine. However, we also have a 5.1 surround Bose system con...
  • 1366 Views
  • 0 replies
  • 2 likes
  • Samsung
  • 1366 Views
  • 0 replies
  • 2 likes

Spotify is missing in brand new LG Smart TV

Dear all, Yesterday I purchased my first and brand new LG 43UJ701V with WebOS 3.5 .In the LG app world application, the Spotify app is not shown.I live in Greece, I chose this country in region settings and I have the latest TV software installed.I t...

  • Casual Listener
  • Dear all,   Yesterday I purchased my first and brand new LG 43UJ701V with WebOS 3.5 . In the LG app world application, the Spotify app is not shown. I live in Greece, I chose this count...
  • Dutchyhere
  • Casual Listener
  • 1317 Views
  • 1 replies
  • 1 likes
  • 1317 Views
  • 1 replies
  • 1 likes

[Chromecast] New on-TV display is unreadable in places

A recent update changed the on-TV display when playing through my Chromecast (first gen). Unfortunately, some of the font choices are quite poor in that I can't read the played / remaining times. The unplayed section of the timeline is also very diff...

  • Casual Listener
  • A recent update changed the on-TV display when playing through my Chromecast (first gen). Unfortunately, some of the font choices are quite poor in that I can't read the played / remaining times. The...
  • MattSuda
  • Spotify Star
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Spotify stops playing after 2 songs (WP8)

When I'm using Spotify on my phone (Windows Phone 8x by HTC) if I select a song and let it go on shuffle, it'll stop playing music after the second song. I'll have to unlock the phone and open up the Spotify app on my phone for it to play music again...

  • Newbie
  • When I'm using Spotify on my phone (Windows Phone 8x by HTC) if I select a song and let it go on shuffle, it'll stop playing music after the second song. I'll have to unlock the phone and open up the...
  • 457 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 457 Views
  • 0 replies
  • 0 likes

My ps4 is is already linked error

I get an error when I try to link my spotify to my new ps4. It says my account is already linked to another playstation network account. This is not the case. There is no other playstation network account logged in anywhere. I need someone in custome...

  • Newbie
  • I get an error when I try to link my spotify to my new ps4. It says my account is already linked to another playstation network account. This is not the case. There is no other playstation network ac...
  • osornios
  • Spotify Star
  • 19129 Views
  • 1 replies
  • 5 likes
  • Login
  • 19129 Views
  • 1 replies
  • 5 likes

Editor's Picks Playlist

Does anyone know why spotify removed Editor's Picks Playlist?!?!?!

  • Newbie
  • Does anyone know why spotify removed Editor's Picks Playlist?!?!?! 😩😩😩😩😩😩😩😩😩😩😩
  • 575 Views
  • 0 replies
  • 0 likes
  • 575 Views
  • 0 replies
  • 0 likes

playlist count

While searching for playlists , how can I see how many results returned? For example, I searched "alternative" in playlists, but lists never ended for 2 hours, so I assumed there must be 10k at least. If you're working at Spotify, could you please in...

  • Newbie
  • While  searching for playlists , how can I see how many results returned? For example, I searched "alternative" in playlists, but lists never ended for 2 hours, so I assumed there must be 1...
  • 245 Views
  • 0 replies
  • 0 likes
  • music
  • 245 Views
  • 0 replies
  • 0 likes

Cover photo?

Hi, I see a lot of playlists on spotify with a cover photo. But when I create a playlist, I only get a collage of some songs that are part of the playlist, and I can't change it. Can somebody help me please?

  • Newbie
  • Hi, I see a lot of playlists on spotify with a cover photo. But when I create a playlist, I only get a collage of some songs that are part of the playlist, and I can't change it. Can somebody help me...
  • loglady21
  • Newbie
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Solved!! My deleted playlist shows in Jump Back In section regardless

One time, I made a playlist, and it got featured in my Jump Back In section. Later, I decided to delete that playlist, but it was still featured in the Jump Back In section. I got rid of all the songs in the playlist but it was STILL in the Jump Back...

  • Newbie
  • One time, I made a playlist, and it got featured in my Jump Back In section. Later, I decided to delete that playlist, but it was still featured in the Jump Back In section. I got rid of all the song...
  • detective889
  • Roadie
  • 4024 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 4024 Views
  • 1 replies
  • 0 likes

Solved!! wd tv premium

Hi, I have been using Spotify with Premium subscription for years now. WD TV Live is one of the devices I have been using recently but today it refused to log me in saying "Spotify Premium is required for this device. Please purchase a Premium subscr...

  • Casual Listener
  • Hi,   I have been using Spotify with Premium subscription for years now. WD TV Live is one of the devices I have been using recently but today it refused to log me in saying "Spotify Premium i...
  • gabormonostori
  • Casual Listener
  • 6211 Views
  • 7 replies
  • 1 likes
  • 6211 Views
  • 7 replies
  • 1 likes

How to Connect Second Amazon Echo to Spotify

I purchased another Echo for my husband and I to workout in the garage. We share a Sporify Premium account to play our playlists. My problem is that with the second Echo, I cannot connect it to Spotify. Every time I ask it to play a playlist it says ...

  • Newbie
  • I purchased another Echo for my husband and I to workout in the garage. We share a Sporify Premium account to play our playlists. My problem is that with the second Echo, I cannot connect it to Spoti...
  • 528 Views
  • 0 replies
  • 1 likes
  • Other
  • 528 Views
  • 0 replies
  • 1 likes