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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

59988 Views

7 replies

4 likes

  • 59988 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

gdaley89

Visitor

38231 Views

213 replies

18 likes

Other
  • 38231 Views
  • 213 replies
  • 18 likes

All my songs are gone?

Opened up the app to go to my 'Artists' tab to listen to some jams but every artist and song I had saved is gone?.. not sure what happened but it's music I accumulated for over a year now. Is there a way to fix this?

Newbie

Opened up the app to go to my 'Artists' tab to listen to some jams but every artist and song I had saved is gone?.. not sure what happened but it's music I accumulated for over a year now. Is there a...

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Odd Amazon Show issue [Alexa]

I've been using Spotify on our Amazon Show for a few weeks now.We've set it up and have changed the defaults to Spotify through the app.Love the voice controls and commands.We haven't had any issues until today.I asked Alexa to play a song in Amazon ...

Newbie

I've been using Spotify on our Amazon Show for a few weeks now. We've set it up and have changed the defaults to Spotify through the app. Love the voice controls and commands. We haven't had any i...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Some local files won't show up when dragged to songs tab

I'm pretty new to Spotify and am just trying it out for now. Some albums I own aren't on Spotify. I've been dragging songs into the songs tab under "your music" but some won't show up and some will. I just want to be able to shuffle all my local file...

Newbie

I'm pretty new to Spotify and am just trying it out for now. Some albums I own aren't on Spotify. I've been dragging songs into the songs tab under "your music" but some won't show up and some will. ...

485 Views

0 replies

0 likes

Web Player
Windows
  • 485 Views
  • 0 replies
  • 0 likes

I moved my PlayStation downstairs and now it thinks that I'm abroad

A couple weeks ago I moved my PlayStation downstairs and I tryed to go on Spotify but it said "log in failed you can only use Spotify abroad for 14 days" if anyone knows how to fix it that would be very helpful as I love listening to my playlist

Casual Listener

A couple weeks ago I moved my PlayStation downstairs and I tryed to go on Spotify but it said "log in failed you can only use Spotify abroad for 14 days" if anyone knows how to fix it that would be v...

Taylorthemonkey

Casual Listener

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Stop spotify conection

Why I can't stop Spotify connection??? It's driving me nuts this s*it. If there is no way I do go stop my subscription

Newbie

Why I can't stop Spotify connection??? It's driving me nuts this s*it. If there is no way I do go stop my subscription

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Spotify web player loads but cannot play music behind corporate firewall

Hi guys, I'm behind a corporate firewall/proxy and I can load https://open.spotify.com but no music plays. Here are the console log errors: -----------------------------------web-player.ac4113d7.js:1 WebSocket connection to 'wss://lon-dealer.spotify....

Newbie

Hi guys,   I'm behind a corporate firewall/proxy and I can load https://open.spotify.com but no music plays.   Here are the console log errors:   --------------------------------...

thierryduc

Newbie

4220 Views

5 replies

4 likes

  • 4220 Views
  • 5 replies
  • 4 likes

Can't Change Spotify Web Player Language AGAIN.

I really don't understand why my Web Player keeps changing the default language for me every few months. I never moved or traveled out of the country or anything like that, but it always does it, and now it gave me a language I barely know how to rea...

Newbie

I really don't understand why my Web Player keeps changing the default language for me every few months. I never moved or traveled out of the country or anything like that, but it always does it, and...

529 Views

0 replies

0 likes

  • 529 Views
  • 0 replies
  • 0 likes

webplayer history

i found a song that i enjoyed a lot while listening to one of the curated playlists but didn't remember the name or artist. unfortunately the playlist was updated before i came back. i already tried looking in my web history but it unfortunately is n...

Newbie

i found a song that i enjoyed a lot while listening to one of the curated playlists but didn't remember the name or artist. unfortunately the playlist was updated before i came back. i already tried ...

618 Views

0 replies

2 likes

Web Player
  • 618 Views
  • 0 replies
  • 2 likes

How do you change the playlist cover art with the spotify web player?

I use spotify on my chrome book with the web player.I looked up how to do this but it doesn't seem to give me the option to edit the cover art on my spotify??

Newbie

I use spotify on my chrome book with the web player. I looked up how to do this but it doesn't seem to give me the option to edit the cover art on my spotify??

MauriceMV

Spotify Star

6181 Views

1 replies

3 likes

  • 6181 Views
  • 1 replies
  • 3 likes

Language different from default?

Just recently when I opened the Spotify web player and logged in (I use a Chromebook so the desktop app isn't an option), the language was set as Spanish. Although my Chrome settings are set to be for English (and only English), and the apps on my Wi...

Casual Listener

Just recently when I opened the Spotify web player and logged in (I use a Chromebook so the desktop app isn't an option), the language was set as Spanish. Although my Chrome settings are set to be fo...

MauriceMV

Spotify Star

477 Views

3 replies

0 likes

Web Player
  • 477 Views
  • 3 replies
  • 0 likes

Lana Del Rey rsvp to listening party in LA

Hi I know that Lana Del Rey is having an rsvp to her listening party in LA for all the top Spotify listeners. I didn't receive an email and I feel like I always listen to her everyday! I've had Spotify for a few years premium. I wish I'd received an ...

Casual Listener

Hi I know that Lana Del Rey is having an rsvp to her listening party in LA for all the top Spotify listeners. I didn't receive an email and I feel like I always listen to her everyday! I've had Spoti...

Loveulana88

Newbie

1843 Views

5 replies

0 likes

  • 1843 Views
  • 5 replies
  • 0 likes

Spotify stops playing after about 5 songs (Web Player)

I have my playlist set to shuffle and about every five songs or so a silent ad plays and stops the playlist, which is really annoying since I have to start it all over again. Do you know what the cause of this could be?

Casual Listener

I have my playlist set to shuffle and about every five songs or so a silent ad plays and stops the playlist, which is really annoying since I have to start it all over again. Do you know what the cau...

DuskedSky

Casual Listener

444 Views

1 replies

1 likes

  • 444 Views
  • 1 replies
  • 1 likes

emiliano

alguien me puede explicar por que no puedo conectar mi receptor onkyo tx nr646 a Spotify????

Newbie

alguien me puede explicar por que no puedo conectar mi receptor onkyo tx nr646 a Spotify????

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

problem with webkit with chrome and safari

I'm facing problems with the Spotfy embd solution in my website When I open and try to play the playlist embeded with google chome or safari I can't play any song With firefox and microsoft edge are playing normal Any one has an idea how resolve this...

Casual Listener

I'm facing problems with the Spotfy embd solution in my website    When I open and try to play the playlist embeded with google chome or safari I can't play any song    With f...

491 Views

0 replies

0 likes

Other
  • 491 Views
  • 0 replies
  • 0 likes

Sarki listem silindi

Spotify'de bütün albümlerim herseyim kendiliğinden siliniyor, önceden albumlerim kalırdı tekrar indirirdim suan albümler de görünmüyor hersey silinmiş. Eğer çözüm bulunmazsa üyeliğimi iptal edicem.

Casual Listener

Spotify'de bütün albümlerim herseyim kendiliğinden siliniyor, önceden albumlerim kalırdı tekrar indirirdim suan albümler de görünmüyor hersey silinmiş. Eğer çözüm bulunmazsa üyeliğimi iptal edicem.

1387 Views

0 replies

2 likes

Ford SYNC
Logitech
Marantz
Philips
ps3
  • 1387 Views
  • 0 replies
  • 2 likes

Premium for Family invitations not being recieved

I recently upgraded to Premium for Family to share with my brother, but when I send the email invites for joining the plan they're not recieved. We've attempted this dozens of times with several email addresses but the invites were never seen. My bro...

Newbie

I recently upgraded to Premium for Family to share with my brother, but when I send the email invites for joining the plan they're not recieved. We've attempted this dozens of times with several emai...

Maxim

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Spotify web player does not connect

Hello, Since yesterday I got the problem, that my spotify web player (Premium) tells me, that music is playing on another device (my PC), even though my computer is shut down. I can't change the device on Spotify connect, so I can not use Spotify web...

Newbie

Hello,    Since yesterday I got the problem, that my spotify web player (Premium) tells me, that music is playing on another device (my PC), even though my computer is shut down. I can't ...

425 Views

0 replies

0 likes

  • 425 Views
  • 0 replies
  • 0 likes

Tracked and deleted playlist

Hello there. Spotify has a track list that I follow. How can I tell if this playlist has been deleted?

Newbie

Hello there. Spotify has a track list that I follow. How can I tell if this playlist has been deleted?

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes