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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

Rhoem

Newbie

80977 Views

9 replies

4 likes

  • 80977 Views
  • 9 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

kgarjith

Casual Listener

42955 Views

232 replies

21 likes

Other
  • 42955 Views
  • 232 replies
  • 21 likes

Cannot play anything from web player

I opened the web player (first time since the switch to open.spotify), and I cannot play anything! At the bottom of the page there is a green border that says you are listening on My MacBook Air - a device where I have the desktop app, but am not cur...

Newbie

I opened the web player (first time since the switch to open.spotify), and I cannot play anything!   At the bottom of the page there is a green border that says you are listening on My MacBook...

Sebasty

Community Legend

427 Views

1 replies

0 likes

Web Player
  • 427 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is Not Loading And Remains On A Blank Screen!

For the past few weeks, whenever I try to get Spotify Web Player to work (The Chrome Version) it loads to a blank white screen, and occasionally does a flash of the Spotify screen before going back to white. Please help! If you somehow can contact th...

Gig Goer

For the past few weeks, whenever I try to get Spotify Web Player to work (The Chrome Version) it loads to a blank white screen, and occasionally does a flash of the Spotify screen before going back t...

AxolotlQueen112

Visitor

29260 Views

7 replies

1 likes

Web Player
  • 29260 Views
  • 7 replies
  • 1 likes

Questions about the Spotify Business Model

Together with a friend im giving a presentation to educate our co-workers about the Spotify Model. We have a few questions about it, hopefully someone @ spotify is able to anwser them. What are your activities at Spotify and how is the Model implemen...

Newbie

    Together with a friend im giving a presentation to educate our co-workers about the Spotify Model. We have a few questions about it, hopefully someone @ spotify is able to anwser them...

1139 Views

0 replies

0 likes

  • 1139 Views
  • 0 replies
  • 0 likes

The add won't play

So the add won't play for some reason, I've left it be for awhile to see if it would start playing, but it wouldn't. I then uninstalled the app and then reinstalled it, and the app worked normally. That is, until it went to another add, and surprise ...

Newbie

So the add won't play for some reason, I've left it be for awhile to see if it would start playing, but it wouldn't. I then uninstalled the app and then reinstalled it, and the app worked normally. T...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

Battery Drain on Samsung S3 watch

The Spotify App on my Sansung S3 Frontier watch is draining the battery when the application is not in use. Today, for example, the watch has been running for 5h 46m and the battery has dropped to 51%. Of this 64% of the battery drain is listed as Sp...

Newbie

The Spotify App on my Sansung S3 Frontier watch is draining the battery when the application is not in use.   Today, for example, the watch has been running for 5h 46m and the battery has drop...

611 Views

0 replies

0 likes

  • 611 Views
  • 0 replies
  • 0 likes

Oooops, something went wrong with the playback - Webplayer on Linux

Solved the problem in Firefox 53.0 on linux by allowing DRM content in Preferences->Content. This only works if in about:config "media.libavcodec.allow-obsolete" is set to "false" (in contrary to what was suggested in some other thread).

Newbie

Solved the problem in Firefox 53.0 on linux by allowing DRM content in Preferences->Content. This only works if in about:config "media.libavcodec.allow-obsolete" is set to "false" (in contrary to ...

396 Views

0 replies

0 likes

Linux
Web Player
  • 396 Views
  • 0 replies
  • 0 likes

Solved!! Bug report: Follow buttons links to Avicii

I have tried numerous times and on different browsers. All Spotify follow-buttons (generated here) links to the Avicii artist profile rather than to the desired artist. The actual follow button, counter and picture is correct but both the profile pic...

Casual Listener

I have tried numerous times and on different browsers. All Spotify follow-buttons (generated here) links to the Avicii artist profile rather than to the desired artist. The actual follow button,...

Maxim

Spotify Star

725 Views

3 replies

0 likes

Web Player
  • 725 Views
  • 3 replies
  • 0 likes

Superuser Contribution Webplayer in wrong language

The new webplayer (Which, by the way, is absolute sh*te. I was able to spoof it until yesterday, but today it stopped working.) always appears in Dutch, even though my profile is set in English, my country is the UK (where I live). My Chrome is set i...

Casual Listener

The new webplayer (Which, by the way, is absolute sh*te. I was able to spoof it until yesterday, but today it stopped working.) always appears in Dutch, even though my profile is set in English, my c...

531 Views

0 replies

2 likes

Web Player
  • 531 Views
  • 0 replies
  • 2 likes

About ChromeCast

Dear Spotify, This is Te-Yu from Taiwan, I encounter a problem about Spotify on ChromeCast. I can't adjust volume by my laptop when I play music on ChromeCast. That cause me a huge inconvenience. Thanks for reading. Sincerely, Te-Yu

Casual Listener

Dear Spotify,   This is Te-Yu from Taiwan, I encounter a problem about Spotify on ChromeCast. I can't adjust volume by my laptop when I play music on ChromeCast. That cause me a huge inco...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
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Crossfade option on web player & Daily Mix Q

Hi all . As part of my "Research" switching to Spotify or not , I have some questions please : 1. I couldn't find any cross fade option within the web player . I'm using Chrome but checked that already on Explorer and couldn't find such option . Does...

Visitor

Hi all .  As part of my "Research" switching to Spotify or not , I have some questions please :   1. I couldn't find any cross fade option within the web player . I'm using Chrome but ch...

MattSuda

Spotify Star

11169 Views

3 replies

3 likes

Web Player
  • 11169 Views
  • 3 replies
  • 3 likes

Help please

WHY IS MY SPOTIFY ACTING UP I LOOK UP AN ARTIST BUT IT WON'T LET ME CLICK ON THEM....JUST KEEPS SAYING SORRY SOMETHING WENT WRONG AND IM GETTING FUSTRATED

Casual Listener

WHY IS MY SPOTIFY ACTING UP I LOOK UP AN ARTIST BUT IT WON'T LET ME CLICK ON THEM....JUST KEEPS SAYING SORRY SOMETHING WENT WRONG AND IM GETTING FUSTRATED

293 Views

0 replies

0 likes

Other
  • 293 Views
  • 0 replies
  • 0 likes

Unable to Search Users in New Spotify Web

Since the upgrade to the new version of Spotify Web, I can't seem to search for other users or their playlists. Does anyone have any good workarounds?

Newbie

Since the upgrade to the new version of Spotify Web, I can't seem to search for other users or their playlists.  Does anyone have any good workarounds?

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Missing Gaming Playlist

Hello Everyone,I have a question. Before Spotify started the new Genre Topic Gaming, they had in there Topic Party a very good Gaming Playlist. There were Songs like Some Kind of Magic (LVTHER) or Surface (Aero Chord) inside of the Playlist.After the...

Newbie

Hello Everyone, I have a question. Before Spotify started the new Genre Topic Gaming, they had in there Topic Party a very good Gaming Playlist. There were Songs like Some Kind of Magic (LVTHER) or ...

329 Views

0 replies

0 likes

Music
  • 329 Views
  • 0 replies
  • 0 likes

I uploaded my band and it says waiting to download. Why will it not download on my phone?

I uploaded my husbands band and created a playlist. It downloaded on the computer and plays. It will not download on my phone. I can see the playlist and songs but it just say waiting to download. How can I fix this?

Newbie

I uploaded my husbands band and created a playlist. It downloaded on the computer and plays. It will not download on my phone. I can see the playlist and songs but it just say waiting to download. Ho...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

Spotify Web Player massive error

On both chrome and firefox, whenever I try to go to play.spotify.com it automatically redirects me to open.spotify.com, however it doesn't do this on internet explorer, so I had been using that for the past couple of weeks. But recently, whenever I t...

Newbie

On both chrome and firefox, whenever I try to go to play.spotify.com it automatically redirects me to open.spotify.com, however it doesn't do this on internet explorer, so I had been using that for t...

aic

Regular

1631 Views

2 replies

0 likes

Web Player
  • 1631 Views
  • 2 replies
  • 0 likes

Spotify Connect

The Web Player every once in a while connects to a device that doesnt show up, and I cannot turn it off. I have logged out & unsynced all devices. I dont know what else to do.

Newbie

The Web Player every once in a while connects to a device that doesnt show up, and I cannot turn it off. I have logged out & unsynced all devices. I dont know what else to do.

Nico

Community Legend

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

Trouble with Chrome OS browser

I have been expirienceing alot of trouble with the reccent spotify update on browser. The main problem I have expirienced is that when i try to listen to music on the browser it does not let me because it says i am listening from my iphone even thoug...

Newbie

I have been expirienceing alot of trouble with the reccent spotify update on browser. The main problem I have expirienced is that when i try to listen to music on the browser it does not let me becau...

350 Views

0 replies

0 likes

Other
  • 350 Views
  • 0 replies
  • 0 likes

Solved!! Error message when searching for songs on BOTH iPhones and Mac

I am getting an error message every time I try to search for a song on both my iPhone and my Mac. Both devices are completely up to date, have plenty of storage, plenty of battery and I've restarted both. I'm brand new to Spotify and currently using ...

Newbie

I am getting an error message every time I try to search for a song on both my iPhone and my Mac. Both devices are completely up to date, have plenty of storage, plenty of battery and I've resta...

MattSuda

Spotify Star

545 Views

2 replies

0 likes

  • 545 Views
  • 2 replies
  • 0 likes

Not Playing Music - ChromeBook

I've been trying to play music on my Chromebook, but it just won't play, I can't even press on the play button.. It does work on my phone though, why?

Newbie

I've been trying to play music on my Chromebook, but it just won't play, I can't even press on the play button.. It does work on my phone though, why?

user-removed

Not applicable

1640 Views

3 replies

0 likes

  • 1640 Views
  • 3 replies
  • 0 likes

Superuser Contribution Samsung TV Tizen spotify app poor sound

The volume from the spotify app on my 2016 Samsung TV is so loud it just distorts. Music on TV, satellite, YouTube are correct volume and sounds great. I should add I use a Yamaha surround sound amp.The Tizen spotify app is unusable which is crazy. I...

Newbie

The volume from the spotify app on my 2016 Samsung TV is so loud it just distorts. Music on TV, satellite, YouTube are correct volume and sounds great. I should add I use a Yamaha surround sound amp....

Peter

Spotify Legend

5934 Views

7 replies

11 likes

Other
Samsung
  • 5934 Views
  • 7 replies
  • 11 likes