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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7087 Views
  • 49 replies
  • 6 likes
  • Other
  • 7087 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19112 Views
  • 9 replies
  • 2 likes
  • Other
  • 19112 Views
  • 9 replies
  • 2 likes

The New Spotify Web Player Interface: Pretty, Streamlined, and Useless.

I opened up play.spotify.com at work today, and was redirected to a brand new web player that I didn't ask for. It looked awesome. This new web player was sleek and modern. I found a bunch of new playlists waiting for me in the discover section, with...

  • Casual Listener
  • I opened up play.spotify.com at work today, and was redirected to a brand new web player that I didn't ask for. It looked awesome. This new web player was sleek and modern. I found a bunch of new pla...
  • 444 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 444 Views
  • 0 replies
  • 1 likes

Solved!! Starred playlist forever "loading" on Roku

I have a premium account, and I use the Roku Spotify app. I've used it almost since its inception without problems. Until now. For whatever reason, only my starred playlist won't load. It used to; this is a new problem that's lasted for the past thre...

  • Casual Listener
  • I have a premium account, and I use the Roku Spotify app. I've used it almost since its inception without problems. Until now.   For whatever reason, only my starred playlist won't load. It ...
  • alexmp9cod
  • Newbie
  • 7673 Views
  • 8 replies
  • 0 likes
  • Other
  • 7673 Views
  • 8 replies
  • 0 likes

Solved!! Echo Doesn't Load Correct Facebook Account Despite Login

I have had an echo for about six months. Last week, the Echo stopped being a connected device for Spotify. This morning, I realized why. I've logged in via Facebook. It says that I'm logged in as myself - see photo with my picture. But then, if you l...

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  • Casual Listener
  • I have had an echo for about six months.  Last week, the Echo stopped being a connected device for Spotify.  This morning, I realized why.   I've logged in via Facebook.  It say...
  • MattSuda
  • Spotify Star
  • 615 Views
  • 3 replies
  • 0 likes
  • Other
  • 615 Views
  • 3 replies
  • 0 likes

Spotify App being taken off Visio TVs

Why is the Spotify app being removed from my Visio TV. One of the reasons I bought the TV was to have this app. Now I am informed it is being removed. Seems like an unfair change. Could be a good class action lawsuit!

  • Casual Listener
  • Why is the Spotify app being removed from my Visio TV. One of the reasons I bought the TV was to have this app. Now I am informed it is being removed. Seems like an unfair change. Could be a good cla...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Wrong release displayed in "Latest Release" section of my artist page

Hi. The new web player HTML5 layout shows the wrong release on my artist page in the "Latest Release" section. If you look at my page here with a web browser (not the Spotify app, as that seems to display the correct album) using HTML5 instead of Fla...

  • Newbie
  • Hi. The new web player HTML5 layout shows the wrong release on my artist page in the "Latest Release" section.   If you look at my page here with a web browser (not the Spotify app, as that se...
  • 260 Views
  • 0 replies
  • 2 likes
  • Web Player
  • 260 Views
  • 0 replies
  • 2 likes

Improve commercial production

Hello Spotify, First I'd like to say I don't mind adverts. I understand you have to make money from somewhere. And that is why I believe this topic is so important. I have been a Spotify user for quite some time and I have noticed that majority of ad...

  • Newbie
  • Hello Spotify,   First I'd like to say I don't mind adverts. I understand you have to make money from somewhere. And that is why I believe this topic is so important.   I have been a Sp...
  • 208 Views
  • 0 replies
  • 0 likes
  • Other
  • 208 Views
  • 0 replies
  • 0 likes

ROKU APP IS DISMAL

Hello! I love Spotify. Roku is the fastest growing streaming device through which I don't have problems with other apps, but the Spotify App for Roku is atrocious. Roku is my number one method of streaming and I prefer Spotify to Pandora so I don't w...

  • Newbie
  • Hello! I love Spotify. Roku is the fastest growing streaming device through which I don't have problems with other apps, but the Spotify App for Roku is atrocious. Roku is my number one method o...
  • kingsxman
  • Regular
  • 387 Views
  • 1 replies
  • 2 likes
  • 387 Views
  • 1 replies
  • 2 likes

Spotify channel on Roku Stuck loading.

The Spotify channel on my Roku player is having issues. It will not load searches, playlists, or play tracks unless you exit the channel and reboot the Roku from the home screen. Every other channel works so I know it is not my connection or the devi...

  • Newbie
  • The Spotify channel on my Roku player is having issues. It will not load searches, playlists, or play tracks unless you exit the channel and reboot the Roku from the home screen. Every other channel ...
  • Mctaurus13
  • Casual Listener
  • 7894 Views
  • 38 replies
  • 3 likes
  • 7894 Views
  • 38 replies
  • 3 likes

Web Player Skips to Next Song in the Middle of Another Song

I'm going on about 3 years of Spotify Premium and I have started encountering errors on both my Spotify App and online web player. On my browser the current playing song will stop midway through my song and skip to the next one on my playlist (all st...

  • Casual Listener
  • I'm going on about 3 years of Spotify Premium and I have started encountering errors on both my Spotify App and online web player. On my browser the current playing song will stop midway through...
  • Maschul
  • Casual Listener
  • 395 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 395 Views
  • 1 replies
  • 0 likes

Share to twitter just sends the http URL but no artist or song title

its like you guys go out of your way to break this on every new release. it was working at some point in the last few months but now with this **bleep** new song share sheet, youve broken it again!! to replicate:right click track you want to share (d...

  • Regular
  • its like you guys go out of your way to break this on every new release.   it was working at some point in the last few months but now with this **bleep** new song share sheet, youve broken it...
  • 383 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 383 Views
  • 0 replies
  • 0 likes

Open.Spotify has no radio

Did they get rid of the pandora like radio tab they had on play.spotify? I have searched the whole site for it and have not been able to find it. That was my favourite way to get new music that I liked and it's a shame that it is gone.

  • Casual Listener
  • Did they get rid of the pandora like radio tab they had on play.spotify? I have searched the whole site for it and have not been able to find it. That was my favourite way to get new music that I lik...
  • Gaba_p
  • Music Fan
  • 619 Views
  • 2 replies
  • 1 likes
  • Web Player
  • 619 Views
  • 2 replies
  • 1 likes

New Spotify Web Player Issues - Can't Share, Can't See Messages...

I noticed that there was a new version of Spotfy Web Browser about a week ago. It looks nice, but I can no longer share music! There is no option to share after right clicking a song or clicking the "..." link. I also cannot access messages anymore. ...

  • Newbie
  • I noticed that there was a new version of Spotfy Web Browser about a week ago. It looks nice, but I can no longer share music! There is no option to share after right clicking a song or clicking the ...
  • hiphopgrl77
  • Newbie
  • 437 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 437 Views
  • 1 replies
  • 0 likes

Solved!! [Playlists] Neither my Discover Weekly or my Release Radar have updated in a while

The title pretty much explains my issue. Thanks in advance!spotify:user:spotify:playlist:37i9dQZEVXboXZPnUrbBF5 [Release Radar]spotify:user:spotify:playlist:37i9dQZEVXcHFUXCtwNZX2 [Discover Weekly]

  • Casual Listener
  • The title pretty much explains my issue. Thanks in advance! spotify:user:spotify:playlist:37i9dQZEVXboXZPnUrbBF5 [Release Radar] spotify:user:spotify:playlist:37i9dQZEVXcHFUXCtwNZX2 [Discover Weekl...
  • _sloop
  • Casual Listener
  • 549 Views
  • 2 replies
  • 0 likes
  • music
  • 549 Views
  • 2 replies
  • 0 likes

Web Player Update Broke Media Keys Shortcuts?

Hi, so the worst part of the new update for me is that I can no longer control Spotify Web using the media keys on my keyboard/shortcuts on my mouse. Before this I got them to work using Chrome add-ons like Streamkeys/Spotify Mediakeys Reloaded etc. ...

  • Newbie
  • Hi, so the worst part of the new update for me is that I can no longer control Spotify Web using the media keys on my keyboard/shortcuts on my mouse.   Before this I got them to work using Chr...
  • 485 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 485 Views
  • 0 replies
  • 0 likes

Bring back the Discover page's functionality!

I woke up this morning, went to my Spotify Discover page looking for some new music, and found this... Wiz Khalifa, Paramore, Rascal Flatts, My Chemical Romance, Metallica, Queen, Haim. Britney Spears, Brad Paisley, Naughty Boy, Lady Antebellum, Flor...

Spotify Screenshot 10-23-2014.png
  • Roadie
  • I woke up this morning, went to my Spotify Discover page looking for some new music, and found this...      Wiz Khalifa, Paramore, Rascal Flatts, My Chemical Romance, Metall...
  • imagefixerpro
  • Newbie
  • 9242 Views
  • 64 replies
  • 172 likes
  • bring back
    discovery
    Pop
    what happened
  • 9242 Views
  • 64 replies
  • 172 likes

Solved!! How do i switch the webplayer UI back to the older one?

The one with the currently playing track info and controls on the side of the page instead of the bottom. (This newer one is terrible btw...)My girlfriend's account still has the older one, so Im assuming it isnt a forced update and im just missing s...

  • Newbie
  • The one with the currently playing track info and controls on the side of the page instead of the bottom. (This newer one is terrible btw...) My girlfriend's account still has the older one, so Im a...
  • Bizbo
  • Casual Listener
  • 3775 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 3775 Views
  • 4 replies
  • 0 likes

Teavana Partner Subscription Problems

I'm a Teavana partner (and by extension a Starbucks partner). The Spotify Premium offer has finally been extended to us recently around February 2017 but for some reason, occasionally the premium subscription offered by the company cancels itself and...

  • Newbie
  • I'm a Teavana partner (and by extension a Starbucks partner). The Spotify Premium offer has finally been extended to us recently around February 2017 but for some reason, occasionally the premium sub...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

"Maintenance Mode" on WP/W10M

I know you've grown a lot as a company since I joined back in 2009, and I've been with you because you've supported this minority, but now it seems you've grown rich enough not to need to bother about losing (loyal) customers. Yes, I'm on Windows 10 ...

  • Newbie
  • I know you've grown a lot as a company since I joined back in 2009, and I've been with you because you've supported this minority, but now it seems you've grown rich enough not to need to bother abou...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Solved!! New layout update 4/11/17

The new layout is cramped and misplaced a lot of my songs? is this layout change permanent, or can I change it? I really dont like it....

  • Newbie
  • The new layout is cramped and misplaced a lot of my songs? is this layout change permanent, or can I change it? I really dont like it....
  • koettd
  • Casual Listener
  • 2232 Views
  • 3 replies
  • 1 likes
  • Web Player
  • 2232 Views
  • 3 replies
  • 1 likes

workout silence

COmmunity please confirm that my purchase of samsung gear iconx wireless earbuds for their mp3 capability was a mistake: spotify does not support. only option is to stream from iphone which devours buds battery and defeats purpose of all-in-one play ...

  • Newbie
  • COmmunity please confirm that my purchase of samsung gear iconx wireless earbuds for their mp3 capability was a mistake:  spotify does not support.  only option is to stream from iphone wh...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes