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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55882 Views

7 replies

4 likes

  • 55882 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37373 Views

209 replies

18 likes

Other
  • 37373 Views
  • 209 replies
  • 18 likes

Solved!! Webplayer Problem - You're currently listening on... Powered Off PC

Hello, I'm trying to use Spotify via the Web Player at work, but I can't play the music because apparently it's "Currently Playing" on my Home Computer which is A) definately shut down and B) Not even the last device I used Spotify on, which would be...

Regular

Hello,   I'm trying to use Spotify via the Web Player at work, but I can't play the music because apparently it's "Currently Playing" on my Home Computer which is A) definately shut down and B...

caljos96

Newbie

1778 Views

5 replies

0 likes

Web Player
  • 1778 Views
  • 5 replies
  • 0 likes

Song uploaded in wrong Artist

I uploaded my song, and it is not in my name, the song was released in the other artist channel, how to fix that?

Newbie

I uploaded my song, and it is not in my name, the song was released in the other artist channel, how to fix that?

MattSuda

Spotify Star

1755 Views

1 replies

0 likes

Sony
  • 1755 Views
  • 1 replies
  • 0 likes

Marantz MCR610 Account Anomaly and Connect Function

I can access my premium account simultaneously on my Marantz and on my pc how come, I thought this was not possible? As a follow on the Spotify Connect function does not recognise the Marantz when using the on pc version of Spotify

Newbie

I can access my premium account simultaneously on my Marantz and on my pc how come, I thought this was not possible? As a follow on the Spotify Connect function does not recognise the Marantz when us...

463 Views

0 replies

0 likes

  • 463 Views
  • 0 replies
  • 0 likes

Can't obtain playlists or Friend Feed on desktop app and web player?

I have just obtrained a new laptop, and when I try to sign into Spotify via Facebook through the app itself, I get a "503 Service Unavailable" error. If I sign in via email, I do not have access to my playlists or friend feed. When I sign in through ...

Newbie

I have just obtrained a new laptop, and when I try to sign into Spotify via Facebook through the app itself, I get a "503 Service Unavailable" error. If I sign in via email, I do not have access to m...

MattSuda

Spotify Star

450 Views

2 replies

0 likes

Web Player
Windows
  • 450 Views
  • 2 replies
  • 0 likes

Solved!! Can't add music to collaborative playlist I created.

I created a playlist with anindividual last summer and removed myself or something when they made me mad. This person randomly adds songs still and I can't even respond with a song or follow my own playlist again -.-. Playlist Name: DJ Ease My Mind. ...

Casual Listener

I created a playlist with anindividual last summer and removed myself or something when they made me mad. This person randomly adds songs still and I can't even respond with a song or follow my own p...

elledubby

Casual Listener

1168 Views

1 replies

0 likes

Other
  • 1168 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't play on web player

When I press play on a song, it comes up the 'recently played' bar, but nothing else happens. I have a chromebook and I use it on web player- it has worked fine ever since I got it but in the last few days it is refusing to play anything at all. I cr...

Casual Listener

When I press play on a song, it comes up the 'recently played' bar, but nothing else happens. I have a chromebook and I use it on web player- it has worked fine ever since I got it but in the last fe...

sgoetzkeee

Newbie

12015 Views

6 replies

1 likes

Web Player
  • 12015 Views
  • 6 replies
  • 1 likes

What happened to my playlists, saved albums, Discover Weekly???!!!

I logged in today into the (free) web player and ALL of my saved music, ALL of the playlists I have created and Discover Weekly are GONE! Nothing. What the **bleep** happened?

Newbie

I logged in today into the (free) web player and ALL of my saved music, ALL of the playlists I have created and Discover Weekly are GONE! Nothing. What the **bleep** happened? 

tmccool1

Roadie

434 Views

2 replies

0 likes

Web Player
  • 434 Views
  • 2 replies
  • 0 likes

Multiroom audio possible over different networks

In my flat we have poor coverage with WiFi from the router so i use a WiFi extender to create another network. I'm thinking of getting some audio Chromecast's to play music across rooms at the same time but I'm not sure if that will work due to the n...

Newbie

In my flat we have poor coverage with WiFi from the router so i use a WiFi extender to create another network. I'm thinking of getting some audio Chromecast's to play music across rooms at the same t...

MattSuda

Spotify Star

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

Ford SYNC3 AppLink - 'Your Playlists' option is missing

I have a 2016 Ford with SYNC3 (v1.0 build 15139) and within the past month or so the 'Your Playlists' option has disappeared. I still have 'Your Albums' and 'Your Songs' and everything else appears to be working fine. I connect via my Apple iPhone an...

Newbie

I have a 2016 Ford with SYNC3 (v1.0 build 15139) and within the past month or so the 'Your Playlists' option has disappeared.  I still have 'Your Albums' and 'Your Songs' and everything else app...

Utopianz

Newbie

721 Views

1 replies

1 likes

  • 721 Views
  • 1 replies
  • 1 likes

Potential Help for Content Editors

Hello, on a number of occasions I've identified errors in cataloguing that I'd like to flag up for Spotify content editors, but there's no means to do so in the current version. As an example, if you search for "Lineout" there's a single artist page,...

Regular

Hello, on a number of occasions I've identified errors in cataloguing that I'd like to flag up for Spotify content editors, but there's no means to do so in the current version.    As an ...

Hubo

Community Legend

522 Views

3 replies

0 likes

Other
  • 522 Views
  • 3 replies
  • 0 likes

Solved!! I don't see the song popularity bar. Does Spotify have it?

I think I remember seeing which songs are the most popular when viewing an album? Is my memory wrong?

Casual Listener

I think I remember seeing which songs are the most popular when viewing an album? Is my memory wrong?

kenhagist

Newbie

17275 Views

4 replies

0 likes

Web Player
  • 17275 Views
  • 4 replies
  • 0 likes

Solved!! Browse on Windows 10 Mobile

Hey there, My spotify app for windows 10 mobile has a browse feature, but it seems to be broken for me.As you can see on the screenshot nothing loads and it says "Hier ist leider nichts" which basically means "Here is nothing".Everything else just wo...

Regular

Hey there,  My spotify app for windows 10 mobile has a browse feature, but it seems to be broken for me. As you can see on the screenshot nothing loads and it says "Hier ist leider nichts" whi...

xerber

Regular

1902 Views

11 replies

0 likes

  • 1902 Views
  • 11 replies
  • 0 likes

Windows phone connection issue

I use Windows Phone 950xl. For 2 or 3 months It's not possible to listen to music.When I connect via wireless modem, app can be started , I can search and find the songs but after play button, nothing happens. No error, no actionWhen I connect via 3g...

Newbie

I use Windows Phone 950xl. For 2 or 3 months It's not possible to listen to music. When I connect via wireless modem, app can be started , I can search and find the songs but after play button, no...

nanoguy

Regular

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

BTS "The Most Beautiful Moment in Life: Young Forever" and "Youth", GOT7's music in general

BTS's albums "The Most Beautiful Moment in Life: Young Forever" and "Youth" are not availible, even though most of the rest of their music is. This is kind of frustrating, because some really large title songs are in these albums are included here, l...

Newbie

BTS's albums "The Most Beautiful Moment in Life: Young Forever" and "Youth" are not availible, even though most of the rest of their music is. This is kind of frustrating, because some really large t...

Jacob

Community Legend

935 Views

1 replies

0 likes

Music
  • 935 Views
  • 1 replies
  • 0 likes

The Spotify App on my Android Smartphone doesn't see anymore my Pioneer X-C66

Since around 2-3 weeks ago, the Spotify App on my Android Smartphone doesn't see anymore my Pioneer X-C66 at all... I bought my Pioneer X-C66 device around 2 months ago and Spotify doesn't work well with it at 1st, and not at all now.Primarily I use ...

Regular

Since around 2-3 weeks ago, the Spotify App on my Android Smartphone doesn't see anymore my Pioneer X-C66 at all...   I bought my Pioneer X-C66 device around 2 months ago and Spotify doesn't w...

maytman

Casual Listener

1035 Views

4 replies

1 likes

Connect
  • 1035 Views
  • 4 replies
  • 1 likes

Solved!! Some glitches when playing this song

There are some glitches when playing this song. It is not playing smoothly. You can hear that at the prelude and in the middle of the song. Please help fixing it, what a pitty to destroy a wonderful song. Thanks!spotify:track:15ZezfcoFIYLVQDLZew7EMFo...

Casual Listener

There are some glitches when playing this song. It is not playing smoothly. You can hear that at the prelude and in the middle of the song. Please help fixing it, what a pitty to destroy a wonderful ...

sunnywty

Casual Listener

880 Views

2 replies

0 likes

Web Player
Windows
  • 880 Views
  • 2 replies
  • 0 likes

Sharing a link/account info

Does anyone know if sharing a link to someone gives them my username? I sent a link to a song for my son to his counselor, I don't know if they are on spotify, but I guess I like a little bit of privacy... and didn't want to share my account name.

Casual Listener

Does anyone know if sharing a link to someone gives them my username?  I sent a link to a song for my son to his counselor, I don't know if they are on spotify, but I guess I like a little bit o...

MattSuda

Spotify Star

18818 Views

1 replies

0 likes

  • 18818 Views
  • 1 replies
  • 0 likes

Solved!! Can´t download because old songs aren´t available.

Hello my name is Luca and Im from Germany, don´t blame me if there are some mistakes :).So I have this playlist: https://open.spotify.com/user/luca.berndmeyer/playlist/5i0nlAw0tx5M2LwWabX53Rand some month ago I added some songs from my old pc. At thi...

Casual Listener

Hello my name is Luca and Im from Germany, don´t blame me if there are some mistakes :). So I have this playlist: https://open.spotify.com/user/luca.berndmeyer/playlist/5i0nlAw0tx5M2LwWabX53R ...

MattSuda

Spotify Star

1450 Views

3 replies

0 likes

Music
  • 1450 Views
  • 3 replies
  • 0 likes

Does the Spotify embeded player play commercials for page visitors?

Hello, quick question. I've been searching for a while and couldn't find anything. I want to embed Spotify into my website. But I'm not sure if guests will hear commercials, because I don't want to ruin the mood.So do guests will hear commercials lik...

Newbie

Hello,   quick question. I've been searching for a while and couldn't find anything. I want to embed Spotify into my website. But I'm not sure if guests will hear commercials, because I don't ...

461 Views

0 replies

0 likes

Web Player
  • 461 Views
  • 0 replies
  • 0 likes

Playlists completely outdated in onkyo av

Hi there, I play my Spotify playlists on my onkyo tx-nr509. When logging today, the playlists available in my onkyo av are completely outdated, they have been deleted or modified long ago!! The current playlist structure is not visible at all, frustr...

Newbie

Hi there, I play my Spotify playlists on my onkyo tx-nr509. When logging today, the playlists available in my onkyo av are completely outdated, they have been deleted or modified long ago!! The curre...

488 Views

0 replies

0 likes

Onkyo
  • 488 Views
  • 0 replies
  • 0 likes