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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Heartrose
  • Newbie
  • 4800 Views
  • 33 replies
  • 6 likes
  • Other
  • 4800 Views
  • 33 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18640 Views
  • 9 replies
  • 2 likes
  • Other
  • 18640 Views
  • 9 replies
  • 2 likes

You now officailly are too big eh

So I guess when you got a good thing and everyone knows it you can do whatever you want to them. What originally attracted everyone to Spotify was that it was awesome. Now you are forcing people to buy your premium app by cramming advertisements down...

  • Newbie
  • So I guess when you got a good thing and everyone knows it you can do whatever you want to them.  What originally attracted everyone to Spotify was that it was awesome.  Now you are forcing...
  • user-removed
  • Not applicable
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Yamaha RX-V677 does not show as device for Spotify Connect

No matter what I have tried, my Yamaha RX-V677 will not show up as an available device in the spotify list. I have an HTC One M8, Samsung TN-330U 8" latest gen tablet and Yamaha RX-V677 receiver. HTC one and Samsung tablet talk to each other and I ca...

  • Music Fan
  • No matter what I have tried, my Yamaha RX-V677 will not show up as an available device in the spotify list.   I have an HTC One M8, Samsung TN-330U 8" latest gen tablet and Yamaha RX-V677 re...
  • VonSohn
  • Regular
  • 8856 Views
  • 9 replies
  • 1 likes
  • Connect
    Other
  • 8856 Views
  • 9 replies
  • 1 likes

New Search Interface and playlist

So now when you search you can see a song, but not who the artist is. If the song title has been used multiple times you have to hit play on the "top results" to figure out which version it is. The previous search was exponetially better than this ve...

  • Newbie
  • So now when you search you can see a song, but not who the artist is. If the song title has been used multiple times you have to hit play on the "top results" to figure out which version it is. The p...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

[Web Player]Please bring back the list view per artist

Please restore the list view of all songs by an artist. Browsing through an artists song list is much more convenient than clicking album by album. Furthermore it would be nice if the player would automatically switch to the next ('older') album as i...

  • Regular
  • Please restore the list view of all songs by an artist. Browsing through an artists song list is much more convenient than clicking album by album. Furthermore it would be nice if the player would au...
  • 369 Views
  • 0 replies
  • 4 likes
  • Web Player
  • 369 Views
  • 0 replies
  • 4 likes

Progress bar won't adjust.

When playing a song I can't click the progress bar to change the spot in a song. I am using windows 10 and have premium.

  • Newbie
  • When playing a song I can't click the progress bar to change the spot in a song. I am using windows 10 and have premium.
  • Jahneva
  • Casual Listener
  • 729 Views
  • 2 replies
  • 2 likes
  • music
    Other
  • 729 Views
  • 2 replies
  • 2 likes

Missing Stream Count

Hey thereSince Spotify deleted an old account, I now have a different view. It's a web player version where as before I could see my stream counts for the songs. This is now missing. I need this as I'm an artist. Also when I add a new song to a playl...

  • Regular
  • Hey there Since Spotify deleted an old account, I now have a different view. It's a web player version where as before I could see my stream counts for the songs. This is now missing. I need this as...
  • 718 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 718 Views
  • 0 replies
  • 1 likes

Sonos - cant select from devices available list

HI. I've set up Sonos play5 (gen2) via wifi. Its appears in Spotify Devices availiable list, i click on it but it doesnt selects. Help me!

  • Casual Listener
  • HI.    I've set up Sonos play5 (gen2) via wifi. Its appears in Spotify Devices availiable list, i click on it but it doesnt selects.   Help me!
  • sdot
  • Regular
  • 414 Views
  • 3 replies
  • 0 likes
  • 414 Views
  • 3 replies
  • 0 likes

Samsung Smart TV app will not boot up

Hi There,I have recently purchased a 2016 Samsung Smart TV and Spotify was working fine, However recently it will not boot up the app and all I get is a Black Screen with Spotify Logo with 3 x White dots (image attached) that pulsate as if to say the...

  • Newbie
  • Hi There, I have recently purchased a 2016 Samsung Smart TV and Spotify was working fine, However recently it will not boot up the app and all I get is a Black Screen with Spotify Logo with 3 x Whit...
  • Føkk
  • Newbie
  • 1126 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 1126 Views
  • 1 replies
  • 0 likes

Secondary User not able to use account?

My husband just told me (after two months of paying for Family Premium, sigh) that he's not able to use Spotify on the PS4 on his name. No wonder he keeps making playlists under my name!It's insisting he's abroad, on his PS4 profile. When I use Spoti...

  • Newbie
  • My husband just told me (after two months of paying for Family Premium, sigh) that he's not able to use Spotify on the PS4 on his name. No wonder he keeps making playlists under my name! It's insi...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Playlist Order When Embedding Player

Hi! I do a weekly playlist and whenever I share or embed the player, it starts with the oldest song, despite the newest to oldest option being selected on both my desktop and phone. Any help?

  • Newbie
  • Hi!  I do a weekly playlist and whenever I share or embed the player, it starts with the oldest song, despite the newest to oldest option being selected on both my desktop and phone.   An...
  • Bittencourt
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

[All Platforms][Discover] Please do not monetize personalized playlists

Right now, the three personalized playlists ("Discover Weekly", "Release Radar", and "Your Trending Mix") are updates that I look forward to each week. These playlists feel personalized, as though they're created with an intimate knowledge of the mus...

  • Casual Listener
  • Right now, the three personalized playlists ("Discover Weekly", "Release Radar", and "Your Trending Mix") are updates that I look forward to each week. These playlists feel personalized, as though th...
  • 643 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 643 Views
  • 0 replies
  • 0 likes

How would I view albums where not all the songs are saved?

I have a quick question: How would I view albums where not all the songs are saved (in the album libary)? I use my album library to find all my songs, including the ones where I had not saved all the songs in the albums. How can I view them in the al...

  • Newbie
  • I have a quick question: How would I view albums where not all the songs are saved (in the album libary)? I use my album library to find all my songs, including the ones where I had not saved all the...
  • eddywardo
  • Casual Listener
  • 315 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play Spotify via Amazon Echo whilst playing Spotify on MacBook?

Is it possible for my wife to play Spotify tracks via Amazon Echo (Alexa) in our living room whilst I listen to my Spotify tracks (streamed or downloaded) on my Macbook in my office, and if so how? I have a Spotify premium account. Thanks, in anticip...

  • Newbie
  • Is it possible for my wife to play Spotify tracks via Amazon Echo (Alexa) in our living room whilst I listen to my Spotify tracks (streamed or downloaded) on my Macbook in my office, and if so how? &...
  • Sophia
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist problem

I have already make my own playlist PUBLIC,but when I'm using a different account,I search for the playlist at the browser section and I couldn't find the playlist even though the playlist number displays "1" which means there is the playlist I have ...

  • Newbie
  • I have already make my own playlist PUBLIC,but when I'm using a different account,I search for the playlist at the browser section and I couldn't find the playlist even though the playlist number d...
  • Sophia
  • Roadie
  • 395 Views
  • 1 replies
  • 0 likes
  • music
    Sony
  • 395 Views
  • 1 replies
  • 0 likes

my playlist duration

HI I have a question: is it posiible to check how many song I have on my own playlist on Spotify? And how long does it take (like in Spotify's playlists)? If is not possible, please, think about it Thanks and nice listening everyone!

  • Newbie
  • HI 🙂 I have a question: is it posiible to check how many song I have on my own playlist on Spotify? And how long does it take (like in Spotify's playlists)? If is not possible, please, think about i...
  • LisaHess
  • Regular
  • 1388 Views
  • 1 replies
  • 0 likes
  • 1388 Views
  • 1 replies
  • 0 likes

Change the way Spotify recommends similar artists

I've noted that when Spotify makes up an artist radio or a Discover list, it doesn't do it by linking artist by how they sound, or to wich style belongs. Insted of that, it seems that Spotify groups them for other reasons. I.e.: if you want to start ...

  • Newbie
  • I've noted that when Spotify makes up an artist radio or a Discover list, it doesn't do it by linking artist by how they sound, or to wich style belongs. Insted of that, it seems that Spotify groups ...
  • LisaHess
  • Regular
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Weekly Discover Algorithm

Hi, 2 monthgs ago i guess algorithm had been changed. Before that date i used to like to listen my Weekly Discover list. Now it doesnt familiar song whom i used to listen.

  • Newbie
  • Hi, 2 monthgs ago i guess algorithm had been changed. Before that date i used to like to listen my Weekly Discover list. Now it doesnt familiar song whom i used to listen.  
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Shuffle the first in a playlist

My playlists - I always listen to them on shuffle. And yet they always start with the first track in the list. Surely if shuffle is enabled we can have the first track included in the shuffle?

  • Newbie
  • My playlists - I always listen to them on shuffle. And yet they always start with the first track in the list. Surely if shuffle is enabled we can have the first track included in the shuffle?
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

[Desktop] Music selection based on country not correct for Ireland

I am based in Dublin, Ireland but I'm being presented with music selections for the UK, for example this morning, there is an icon with the heading "The Great British Breakfast". There is a 2nd one called "Hot Hits UK". We haven't been part of the UK...

  • Newbie
  • I am based in Dublin, Ireland but I'm being presented with music selections for the UK, for example this morning, there is an icon with the heading "The Great British Breakfast".  There is a 2nd...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

[Web Player] Everything wrong with the new Spotify

Dear Spotify team, this is my first post in the idea community, and I apologize in advance for my first post being full of moaning. If this topic already exists somewhere else, I also apologize, I couldn't find it via the search field. Anyways, about...

  • Casual Listener
  • Dear Spotify team,   this is my first post in the idea community, and I apologize in advance for my first post being full of moaning. 😉 If this topic already exists somewhere else, I also apo...
  • 12140403895
  • Casual Listener
  • 979 Views
  • 4 replies
  • 2 likes
  • Web Player
  • 979 Views
  • 4 replies
  • 2 likes