Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

APP ISSUES WITH ROKU

LOOK, I PAY MONThLY TO HAVE SPOTIFY PREMIUM AND ALL THE APP DOES IS FREEZE ON MY ROKU. FIX THE **bleep**IN PROBLEM BY UPDATING YOUR **bleep** APP FOR ROKU. THANK YOU FOR WASTING MY TIME AND MONEY THUS FAR.

  • Newbie
  • LOOK, I PAY MONThLY TO HAVE SPOTIFY PREMIUM AND ALL THE APP DOES IS FREEZE ON MY ROKU. FIX THE **bleep**IN PROBLEM BY UPDATING YOUR **bleep** APP FOR ROKU.   THANK YOU FOR WASTING MY TIME AND ...
  • jean3601
  • Community Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • roku
  • 487 Views
  • 1 replies
  • 0 likes

Connotations and Denotation from Lyrics of the Specified Song

Hi, My name is Terrance. Im a spotify Premium user and I had an idea a day ago when I saw this website (Genius.com) that gave the actual lyrics to the song and what the Author ment by it. this is a very good idea because authors have tons of hidden m...

  • Newbie
  • Hi, My name is Terrance. Im a spotify Premium user and I had an idea a day ago when I saw this website (Genius.com) that gave the actual lyrics to the song and what the Author ment by it. this is a v...
  • 1319 Views
  • 0 replies
  • 0 likes
  • 1319 Views
  • 0 replies
  • 0 likes

Superuser Contribution How to find a playlist with a specific artist in it?

Hi Guys! I'm always wondering if there is a way to find playlists with a specific artist in it. For example: If I'm looking for a playlist with music of Beach House. How and where do I find such a playlist? Maybe it is impossible?

  • Regular
  • Hi Guys!   I'm always wondering if there is a way to find playlists with a specific artist in it. For example: If I'm looking for a playlist with music of Beach House. How and where do I find ...
  • MonicaM_Bogota
  • Roadie
  • 28281 Views
  • 1 replies
  • 0 likes
  • Other
  • 28281 Views
  • 1 replies
  • 0 likes

[All Platforms][Music] Pay more money to artists (especially to Thom York)

Just pay him money, thats all I want. I always have problems with importing music into spotify, so you could change that or you pay money to Thom York, he is worth it! Best solution would be, if both things happen. It wont be cheap, but to be honest ...

  • Roadie
  • Just pay him money, thats all I want.   I always have problems with importing music into spotify, so you could change that or you pay money to Thom York, he is worth it! Best solution would be...
  • Paulo23
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • All Platforms
    music
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Design

The Spotify menu looks clutered and messy please remove the friends tab or add the ability to remove or minimize the side tabs like the time bar for music you are listening to music, the friends tab and the side tab on the left.

  • Newbie
  • The Spotify menu looks clutered and messy please remove the friends tab or add the ability to remove or minimize the side tabs like the time bar for music you are listening to music, the friends tab ...
  • MartinStoichkov
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Delete option in Starred playlist wont work?

I have 125 songs in my Starred playlist. I want to delete some of them, but when I click on the delete button, it doens't do anything. The song stays, even when I refresh the page. Is it bugged? I can't add anymore songs,nor can I delete any.

  • Newbie
  • I have 125 songs in my Starred playlist. I want to delete some of them, but when I click on the delete button, it doens't do anything. The song stays, even when I refresh the page. Is it bugged? I ca...
  • TobiasYoung
  • Composer
  • 1030 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1030 Views
  • 1 replies
  • 0 likes

[WP 10] Offline UN-synchronizing

Dear Spotify Team, I am using Windows Phone 10 and Spotify Version 5.2.4.0. When I try to save the playlist or album offline, it downloads it and few minutes later, Spotify forgets that it downloaded and I have to re-download it. I believe the app de...

  • Newbie
  • Dear Spotify Team,   I am using Windows Phone 10 and Spotify Version 5.2.4.0.   When I try to save the playlist or album offline, it downloads it and few minutes later, Spotify forgets ...
  • 265 Views
  • 0 replies
  • 0 likes
  • Other
  • 265 Views
  • 0 replies
  • 0 likes

How do I remove my music from Spotify?

It has come to my attention that some of my music has been added to the Spotify library without my agreement. How can I get this chenged?

  • Newbie
  • It has come to my attention that some of my music has been added to the Spotify library without my agreement. How can I get this chenged?
  • Bittencourt
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not an idea just feedback

I hit the idea/feedback button and got directed to the idea page. So two bits of feedback.1. Actually have somewhere where people can give you feedback2. If you promise ad free music for half hour after listening/watching and ad make good on that pro...

  • Newbie
  • I hit the idea/feedback button and got directed to the idea page. So two bits of feedback. 1. Actually have somewhere where people can give you feedback 2. If you promise ad free music for half hou...
  • Erika
  • Roadie
  • 755 Views
  • 1 replies
  • 0 likes
  • 755 Views
  • 1 replies
  • 0 likes

Inappropriate Topsify ad

Saying "Give St. Valentine the middle finger" is offensive and disrespectful to many. This was heard in a Topsify playlist ad.

  • Newbie
  • Saying "Give St. Valentine the middle finger" is offensive and disrespectful to many.   This was heard in a Topsify playlist ad. 
  • Maxim
  • Spotify Star
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Please Help with Starred playlist.

I have searched the starred playlist topics, and have yet to find the answer solution, if anyone could please help, I would appreciate it. My starred playlist was great until a few weeks ago. Then I stopped being able to add to it. Dragging and dropp...

  • Newbie
  • I have searched the starred playlist topics, and have yet to find the answer solution, if anyone could please help, I would appreciate it.    My starred playlist was great until a few wee...
  • 1363 Views
  • 0 replies
  • 0 likes
  • 1363 Views
  • 0 replies
  • 0 likes

Spotify Won't Open on Win7, Nor Will it Uninstall

So basically I tried to open my spotify from everywhere, the taskbar (the usual place), start menu, original folder. When I double click it, it highlights on the taskbar and slowly fades away into showing that its not open. I look through the task ma...

  • Casual Listener
  • So basically I tried to open my spotify from everywhere, the taskbar (the usual place), start menu, original folder. When I double click it, it highlights on the taskbar and slowly fades away into sh...
  • alican878
  • Newbie
  • 2379 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 2379 Views
  • 2 replies
  • 0 likes

Solved!! Songs being playable, but now greyed out.

Hi, to whoever is taking the time to read this, thanks.I was just wondering why some songs that I had saved to my playlist have turned grey and unplayable, even though they were fine before. Thanks

  • Regular
  • Hi, to whoever is taking the time to read this, thanks. I was just wondering why some songs that I had saved to my playlist have turned grey and unplayable, even though they were fine before.  ...
  • emilyy_ky
  • Regular
  • 631 Views
  • 2 replies
  • 0 likes
  • music
  • 631 Views
  • 2 replies
  • 0 likes

Spotify on Tivo is not playing songs

When I select a song, playlist, album, etc. it shows that is started and then paused. Nothing plays, the app crashes, and I try again.

  • Newbie
  • When I select a song, playlist, album, etc. it shows that is started and then paused. Nothing plays, the app crashes, and I try again.
  • jean3601
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Premium gift card form bug on Safari macOS

On Safari for macOS, the form for buying a premium gift card has an issue with the "Choose a delivery date" field. The form doesn't display the date format for that field so the users need to guess the proper date format if they want to buy a gift ca...

  • Regular
  • On Safari for macOS, the form for buying a premium gift card has an issue with the "Choose a delivery date" field. The form doesn't display the date format for that field so the users need to guess t...
  • jean3601
  • Community Legend
  • 807 Views
  • 4 replies
  • 0 likes
  • bug
    Mac
    safari
  • 807 Views
  • 4 replies
  • 0 likes

Solved!! Gone Turkish songs

First of all I want to say that your customer service is terrible. And I hope REAL spotify employee will reply this post. Actually this will be a complaint more than a question. Most of the Turkish songs that I was listening are gone and I want them ...

  • Casual Listener
  • First of all I want to say that your customer service is terrible. And I hope REAL spotify employee will reply this post.    Actually this will be a complaint more than a question. Most o...
  • Maxim
  • Spotify Star
  • 586 Views
  • 3 replies
  • 0 likes
  • Other
  • 586 Views
  • 3 replies
  • 0 likes

[All Platforms] Daily Mix Suggestions

Please bring back the traditional Daily Mix functionality. Perhaps in another Daily Mix category if you must - or create a daily mix that will consider all of the genres together in one mix - as it used to be. I applaud Spotify for their work to make...

  • Newbie
  • Please bring back the traditional Daily Mix functionality. Perhaps in another Daily Mix category if you must - or create a daily mix that will consider all of the genres together in one mix - as it u...
  • MartinStoichkov
  • Community Legend
  • 313 Views
  • 1 replies
  • 3 likes
  • All Platforms
  • 313 Views
  • 1 replies
  • 3 likes

Sponsorship

Just for interest, how much does a company or an individual sponsor Spotify per month, when making ads on the free version?

  • Newbie
  • Just for interest, how much does a company or an individual sponsor Spotify per month, when making ads on the free version? 
  • Maxim
  • Spotify Star
  • 875 Views
  • 1 replies
  • 0 likes
  • 875 Views
  • 1 replies
  • 0 likes

Is Discover page gone forever?

It was my #1 reason to use Spotify. Recommendation algorithm was great at suggesting albums and new releases by artists you follow were in one place. Why did this got disabled?

  • Visitor
  • It was my #1 reason to use Spotify. Recommendation algorithm was great at suggesting albums and new releases by artists you follow were in one place. Why did this got disabled?
  • TobiasYoung
  • Composer
  • 2044 Views
  • 8 replies
  • 1 likes
  • Web Player
  • 2044 Views
  • 8 replies
  • 1 likes

Time Automated Playlists

Im a Dj and have been asked to curate playlists for a hotel chain, Ive created 4 time appropriate playlists, ie Morning / Afternoon / Evening / Night, however for this to work a member of staff has to change it to the correct playlist according to th...

  • Casual Listener
  • Im a Dj and have been asked to curate playlists for a hotel chain, Ive created 4 time appropriate playlists, ie Morning / Afternoon / Evening / Night, however for this to work a member of staff has t...
  • Maxim
  • Spotify Star
  • 702 Views
  • 1 replies
  • 0 likes
  • 702 Views
  • 1 replies
  • 0 likes