Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2078 Views
  • 19 replies
  • 6 likes
  • Other
  • 2078 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17748 Views
  • 8 replies
  • 2 likes
  • Other
  • 17748 Views
  • 8 replies
  • 2 likes

Solved!! Spotify WP Windows 10 App, loading overlay

Hey! I have trouble to listen to Spotify on my Nokia Lumia 930 Windows Phone. Everytime I open the app and try to stream a song, it says "loading", 3 dotts appear and nothing happens. Or the song I can finally chose (after 3 "loading" screens) plays ...

  • Casual Listener
  • Hey! I have trouble to listen to Spotify on my Nokia Lumia 930 Windows Phone. Everytime I open the app and try to stream a song, it says "loading", 3 dotts appear and nothing happens. Or the song I c...
  • 1Q84
  • Casual Listener
  • 1016 Views
  • 3 replies
  • 1 likes
  • 1016 Views
  • 3 replies
  • 1 likes

Spotify in denon ceol n8 - no internet connection, please try again

Hello community, I have a curious problem with my denon ceol n8. There are many threads about denon products and spotify, but their problems are apparently solved by the firmware updates. My case: denon ceol n8 is working fine. Internet radio works, ...

  • Casual Listener
  • Hello community,   I have a curious problem with my denon ceol n8. There are many threads about denon products and spotify, but their problems are apparently solved by the firmware updates. My...
  • 504 Views
  • 0 replies
  • 1 likes
  • 504 Views
  • 0 replies
  • 1 likes

Web Player: song isn't updated when window is minimised

Using Google Chrome 55.0.2883.87 on Windows 7 (Service Pack 1), the Web Player does not update the song if it changes when the Chrome window is minimised to the Taskbar, or the Chrome tab is not the currently displayed tab. If the tab is in focus and...

  • Roadie
  • Using Google Chrome 55.0.2883.87 on Windows 7 (Service Pack 1), the Web Player does not update the song if it changes when the Chrome window is minimised to the Taskbar, or the Chrome tab is not...
  • 253 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 253 Views
  • 0 replies
  • 1 likes

beosound 5 music falters

Since a couple of days my Beosound 5 is faltering when using Spotify. It jumps from pause mode to playing again every view seconds. The internet connection works fine and internetradio is working without issues. Anybody suggestions?

  • Newbie
  • Since a couple of days my Beosound 5 is faltering when using Spotify. It jumps from pause mode to playing again every view seconds. The internet connection works fine and internetradio...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Spotify Marantz MCR 610

Spotify doesn't work properly on the MCR 610, the data keeps on loading till 90 %. The wifi works correctly.

  • Newbie
  • Spotify doesn't work properly on the MCR 610, the data keeps on loading till 90 %. The wifi works correctly.
  • 388 Views
  • 0 replies
  • 0 likes
  • 388 Views
  • 0 replies
  • 0 likes

Stuttering music playback LMS

I am experiencing problems with Spotify playback since last saturday when i use the official LMS Spotify App. Playback will stop every 4 seconds or so. With my desktop client it works fine. It seems that more users are affected: http://allestoringen....

  • Newbie
  • I am experiencing problems with Spotify playback since last saturday when i use the official LMS Spotify App. Playback will stop every 4 seconds or so. With my desktop client it works fine.   ...
  • 557 Views
  • 0 replies
  • 0 likes
  • Logitech
  • 557 Views
  • 0 replies
  • 0 likes

connect sound problems amplifier cambridge CX 200

I have problems with stuttering sound with spotify since saturday on my cambridge amplifier cx 200 ; my son had today the same problem with his own amplifier and also the dealer where I bought the amplifier has exactly the same problem als with other...

  • Newbie
  • I have problems with stuttering sound with spotify since saturday on my cambridge amplifier cx 200 ; my son had today the same problem with his own amplifier and also the dealer where I bought the am...
  • 317 Views
  • 0 replies
  • 0 likes
  • Connect
  • 317 Views
  • 0 replies
  • 0 likes

I can't play a song...

Mr. SPOTIFY. I write this requeriment because i can't play this song: https://play.spotify.com/track/6YYSCZdWqwEWSblC2hXyZM This track is THE POLICE and the name of track is DON'T STAND SO CLOSE TO ME '86 Please help me with this problemBest regards....

  • Newbie
  • Mr. SPOTIFY.   I write this requeriment because i can't play this song:   https://play.spotify.com/track/6YYSCZdWqwEWSblC2hXyZM   This track is THE POLICE and the name of track i...
  • 459 Views
  • 0 replies
  • 5 likes
  • 459 Views
  • 0 replies
  • 5 likes

Latest App for Samsung Smart TV

I think you must improve the App on samsung SmartTV(2014). I can't use the features for Spotify Premium. Please update these App to the new one! Like Tizen SmartTV(2015,2016)

  • Newbie
  • I think you must improve the App on samsung SmartTV(2014). I can't use the features for Spotify Premium. Please update these App to the new one! Like Tizen SmartTV(2015,2016)
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

504 and 500 errors

hey, what could be the case when Spotify gives these two error codes? I can not use the service browser (Chrome) on Windows or on a Chromebook.

  • Music Fan
  • hey, what could be the case when Spotify gives these two error codes? I can not use the service browser (Chrome) on Windows or on a Chromebook.
  • annamaria4
  • Music Fan
  • 315 Views
  • 3 replies
  • 0 likes
  • Connect
  • 315 Views
  • 3 replies
  • 0 likes

Web Player Issue

It won't let me play music on the web player because it says I am connected to my iPhone. I tried alot of things, even deleting the app, and it still said that. Help.

  • Casual Listener
  • It won't let me play music on the web player because it says I am connected to my iPhone.  I tried alot of things, even deleting the app, and it still said that.  Help.
  • niccoli-johnny
  • Casual Listener
  • 231 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 231 Views
  • 1 replies
  • 0 likes

Spotify wont play any songs (chromebook)

Im trying to listen to spotify on my chromebook but nothing is playing at all. The volume bar on the bottom is on mute and if i try to raise the volume it just right back to mute automatically. There is a green bar on the bottom that says that I am l...

  • Newbie
  • Im trying to listen to spotify on my chromebook but nothing is playing at all. The volume bar on the bottom is on mute and if i try to raise the volume it just right back to mute automatically. There...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Spotify doesn't work on chromebook?

I have a chromebook so I can't actually download Spotify so I use the web player and now that's not working. I have to like log in and out a bunch of times before it finally works. It always says "Can't connect to spotify" please fix the web player s...

  • Newbie
  • I have a chromebook so I can't actually download Spotify so I use the web player and now that's not working. I have to like log in and out a bunch of times before it finally works. It always says "Ca...
  • user-removed
  • Not applicable
  • 9623 Views
  • 4 replies
  • 1 likes
  • Web Player
  • 9623 Views
  • 4 replies
  • 1 likes

[All Platforms][Music] Please sort out cover art issues

I think everybody has experienced this issue:The cover of a song you put in your playlist changes, but the song is the exact same one. Even the orginal cover still exists. This is really annoying, because it sometimes destroys playlist covers (i know...

  • Visitor
  • I think everybody has experienced this issue: The cover of a song you put in your playlist changes, but the song is the exact same one. Even the orginal cover still exists. This is really annoy...
  • 193 Views
  • 0 replies
  • 0 likes
  • All Platforms
    music
  • 193 Views
  • 0 replies
  • 0 likes

The whole Discover section in Browse disappeared across all devices

Hi, I've been using US Spotify account for about 4-5 months, but since I'm currently living in Japan, I decided to change my payment method to my local credit card. Since then the whole Discover section in Browse just disappeared. I only have access ...

  • Newbie
  • Hi,   I've been using US Spotify account for about 4-5 months, but since I'm currently living in Japan, I decided to change my payment method to my local credit card.    Since then...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

In Marantz MCR610 the spotify stops after 1 hour of playing music

I have the Marantz MCR610. Since more than 2 months the spotify stops after 1 hour of playing music, when it is not before. It is very unpleasant because I am paying for a service that is not being rendered properly. I have been a spotify customer si...

  • Casual Listener
  • I have the Marantz MCR610. Since more than 2 months the spotify stops after 1 hour of playing music, when it is not before. It is very unpleasant because I am paying for a service that is not being r...
  • 546 Views
  • 0 replies
  • 0 likes
  • Marantz
  • 546 Views
  • 0 replies
  • 0 likes

discover weekly not update

hi, my discover weekly has not been updated for 5 weeks now. I have tried this solution; deleted cache, log out, uinstall, reinstall, log in, but nothing works. I use spotify every day om my home computer Mac, phone htc and work computer pc/windows a...

  • Casual Listener
  • hi,  my discover weekly has not been updated for 5 weeks now. I have tried this solution; deleted cache, log out, uinstall, reinstall, log in, but nothing works. I use spotify every day om my h...
  • Catee
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • music
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Spotify playback function working bad.

Keeps playing deleted songs. When i play a track, the next one is always a deleted song/album. It didn't do it before.What could I do about it?

  • Regular
  • Keeps playing deleted songs. When i play a track, the next one is always a deleted song/album. It didn't do it before.What could I do about it?
  • Sipylos_HUN
  • Regular
  • 447 Views
  • 2 replies
  • 0 likes
  • 447 Views
  • 2 replies
  • 0 likes

Adjusting volume in separate rooms grouped through SONOS...?

Being able to use Spotify on my phone to play music through my SONOS speakers is GREAT. My question: using Spotify on my phone, how do I adjust the volume in two separate 'rooms' that I have grouped through SONOS? The SONOS App allows such volume adj...

  • Regular
  • Being able to use Spotify on my phone to play music through my SONOS speakers is GREAT. My question: using Spotify on my phone, how do I adjust the volume in two separate 'rooms' that I have grouped ...
  • 470 Views
  • 0 replies
  • 0 likes
  • 470 Views
  • 0 replies
  • 0 likes

Long playlist for car and occasionally play on Sonos or amplifier

I have a long playlist in Spotify which I play in the car, I stream the music from my iPhone to the car stereo and sometimes I use the headphones.I like how the app remembers where it stopped when I get out of the car and it continues when I get into...

  • Regular
  • I have a long playlist in Spotify which I play in the car, I stream the music from my iPhone to the car stereo and sometimes I use the headphones. I like how the app remembers where it stopped when ...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes