Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 533 Views
  • 4 replies
  • 2 likes
  • Other
  • 533 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17170 Views
  • 8 replies
  • 1 likes
  • Other
  • 17170 Views
  • 8 replies
  • 1 likes

Singer question

I want to hear the song of Hikaru Utada(宇多田ヒカル).But completely only one album, very sad.Album at home did not take out, want to listen to his music.

  • Newbie
  • I want to hear the song of Hikaru Utada(宇多田ヒカル). But completely only one album, very sad. Album at home did not take out, want to listen to his music.
  • 550 Views
  • 0 replies
  • 0 likes
  • 550 Views
  • 0 replies
  • 0 likes

Web Player not working Google Chrome

Web player randomly stopped working and asking for flash even though it's installed and working on other sites. Tried adding exceptions to plug-in settings and clearing cookies/cache etc. any suggestions? Works on other browsers. OS: Windows 8.1

  • Newbie
  • Web player randomly stopped working and asking for flash even though it's installed and working on other sites. Tried adding exceptions to plug-in settings and clearing cookies/cache etc. any suggest...
  • 356 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 356 Views
  • 0 replies
  • 0 likes

Rechtschreibfehler im Newsletter

Liebes Team, gibt es für das Finden eines Schreibfehlers einen kostenlosen 3 Monats Vetrag? schenken Sie mir "endlos" viele Musik ..... liebe Grüße iris 

  • Newbie
  • Liebes Team,    gibt es für das Finden eines Schreibfehlers einen kostenlosen 3 Monats Vetrag? 😉😉   schenken Sie mir "endlos" viele Musik .....    liebe Grüße   ...
  • 239 Views
  • 0 replies
  • 1 likes
  • 239 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution How to get back playlists ?

fter that deletion it was not possible to access my spotify-account. Therefor I created a new one (now without Facebook) and of course without my playlists.What do I have to do to get back the playlists of my former account ?? Thanx for your hints !!

  • Casual Listener
  • fter that deletion it was not possible to access my spotify-account. Therefor I created a new one (now without Facebook) and of course without my playlists. What do I have to do to get back the play...
  • oj20220
  • Music Fan
  • 1110 Views
  • 3 replies
  • 0 likes
  • 1110 Views
  • 3 replies
  • 0 likes

Amazon Echo

If Amazon.com Echo supported the non-premium subscription, I would use it all the time. I can't swing paying for music, and Pandora is free as well, and works identically to the desktop/mobile versions.I much prefer spotify and its features, but unti...

  • Casual Listener
  • If Amazon.com Echo supported the non-premium subscription, I would use it all the time. I can't swing paying for music, and Pandora is free as well, and works identically to the desktop/mobile versio...
  • 224 Views
  • 0 replies
  • 0 likes
  • Other
  • 224 Views
  • 0 replies
  • 0 likes

[Web Player] Fix broken play.spotify.com/legal page

A kind support person suggested that I post my suggestion to fix the broken play.spotify.com/legal page here. So... Maybe you guys could fix that page as it's stopping people who haven't accepted the new terms from using the web player. For reference...

  • Regular
  • A kind support person suggested that I post my suggestion to fix the broken play.spotify.com/legal page here. So...   Maybe you guys could fix that page as it's stopping people who haven'...
  • 261 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 261 Views
  • 0 replies
  • 0 likes

Spotify won't play any songs

Hi guys, So i'm able to access spotify web browser but it won't load any songs at all. it will load then skip to the next one and restart to load and again skip until the small error message ''can't connect to spotify right now, Trying again'' shows ...

  • Casual Listener
  • Hi guys,   So i'm able to access spotify web browser but it won't load any songs at all. it will load then skip to the next one and restart to load and again skip until the small error message...
  • user-removed
  • Not applicable
  • 606 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 606 Views
  • 1 replies
  • 0 likes

[Metadata] Make release year of tracks available

Problem:I would like to play the pop songs of the 80's. There query using the spotify client would look like this:year:1980-1989 genre:pop I won't find Eddy Grants' Electric Avenue, released in 1982, because the original album "Killer on the Rampage"...

  • Regular
  • Problem: I would like to play the pop songs of the 80's.   There query using the spotify client would look like this: year:1980-1989 genre:pop   I won't find Eddy Grants' Electric Ave...
  • 643 Views
  • 0 replies
  • 0 likes
  • Search
  • 643 Views
  • 0 replies
  • 0 likes

Search only in "my music"

Is there any way to search only in "my music" not on all Spotify content?? It's very easy to do it on iTunes so I wonder how to do the same here. Cheers!

  • Newbie
  • Is there any way to search only in "my music" not on all Spotify content??   It's very easy to do it on iTunes so I wonder how to do the same here.   Cheers!
  • 246 Views
  • 0 replies
  • 0 likes
  • Other
  • 246 Views
  • 0 replies
  • 0 likes

Superuser Contribution how to order songs in web player - how to set shuffle and repeat in web player

unfortunately my linux build of spotify has stopped and I am forced to use the web player version. How do I re-order songs in web player? how do I set shuffle and repeat options in web player?

  • Regular
  • unfortunately my linux build of spotify has stopped and I am forced to use the web player version. How do I re-order songs in web player? how do I set shuffle and repeat options in web player?
  • jooon
  • Spotify
  • 241 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 241 Views
  • 1 replies
  • 0 likes

Mixed content in Web Player

Chrome warns me that the web player has some mixed content. From looking at the console it looks like music is being loaded over a regular HTTP connection. Example messages from the console: "Mixed Content: The page at 'https://play.spotify.com/brows...

  • Casual Listener
  • Chrome warns me that the web player has some mixed content. From looking at the console it looks like music is being loaded over a regular HTTP connection.   Example messages from the con...
  • rythie
  • Casual Listener
  • 785 Views
  • 4 replies
  • 1 likes
  • Web Player
  • 785 Views
  • 4 replies
  • 1 likes

Identify Artist

I could find no other chanel to ask this question. I hope I am appropriate asking it here. I am hopeful someone can help me identify the artist who plays this specific song. The Artist is only identified as "Piano Music," and they have collections of...

  • Newbie
  • I could find no other chanel to ask this question.  I hope I am appropriate asking it here.   I am hopeful someone can help me identify the artist who plays this specific song.  The ...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Time Display - Tracks Over An Hour Show Incorrect (74 min 1 sec track shows as 14:01)

In the web player, listening to tracks that are over an hour long show as the incorrect time in the playlist. See attached screen shot as an example...

TimeErrorCropped.jpg
  • Newbie
  • In the web player, listening to tracks that are over an hour long show as the incorrect time in the playlist. See attached screen shot as an example...  
  • 264 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 264 Views
  • 0 replies
  • 0 likes

https://play.spotify.com/user

I have added some local files to spotify desktop and my Ipod touch, the playlist is working on both devices without any problem. On the web https://play.spotify.com/ I can see my playlist with all song in it, bud is grey - not downloaded, it is not p...

  • Newbie
  • I have added some local files to spotify desktop and my Ipod touch, the playlist is working on both devices without any problem. On the web https://play.spotify.com/ I can see my playlist with a...
  • 398 Views
  • 0 replies
  • 0 likes
  • Connect
  • 398 Views
  • 0 replies
  • 0 likes

Spotify not working from SONOS application

Hello,I was using spotify free and yesterday I subscribed the premiumFrom the Spotify application I am able to play to my sonos systemBut from the sonos application I cannot play spotifyI have an error message telling me that my subscription is not p...

  • Newbie
  • Hello, I was using spotify free and yesterday I subscribed the premium From the Spotify application I am able to play to my sonos system But from the sonos application I cannot play spotify I hav...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Solved!! This song is not available

I wanted to play an album:https://open.spotify.com/album/23S5pOi81LSOanrE0eV0xa When i try to play a song from it, it says "This song is not available. If you have the file on your computer you can import it" No matter where i try to play it from i c...

  • Newbie
  • I wanted to play an album: https://open.spotify.com/album/23S5pOi81LSOanrE0eV0xa   When i try to play a song from it, it says  "This song is not available. If you have the file on your ...
  • crematedman
  • Community Legend
  • 837 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 837 Views
  • 1 replies
  • 0 likes

[Vizio] Cannot cast to E-Series TV

Been wrestling with this for the entire night so hopefully someone can provide some help. Problem: Attempting to cast from my phone to the Google Cast built in to my TV (Vizio E55-D0) fails with the message "Spotify is not supported on this device ri...

  • Newbie
  • Been wrestling with this for the entire night so hopefully someone can provide some help.   Problem: Attempting to cast from my phone to the Google Cast built in to my TV (Vizio E55-D0) fails ...
  • gregoryemiller
  • Casual Listener
  • 911 Views
  • 1 replies
  • 0 likes
  • 911 Views
  • 1 replies
  • 0 likes

Samsung UN58J5190 Smart TV

I have been searching all over the smarthub apps on this TV i just purchased looking for the spotify app and I cannot seem to find it. Is it avaliable for the UN58J5190 TV? The box it came in shows an app, but I cannot find it anywhere. Any help woul...

  • Newbie
  • I have been searching all over the smarthub apps on this TV i just purchased looking for the spotify app and I cannot seem to find it.  Is it avaliable for the UN58J5190 TV?  The box i...
  • 474 Views
  • 0 replies
  • 0 likes
  • 474 Views
  • 0 replies
  • 0 likes

Problem setting Device password

Hi Guys, I have some trouble setting a device password. (For TV spotify acces)When use the account menu, i choose for "Stel een wachtwoord voor je apparaten in" what means "set password for devices". After that i get a e-mail to set password.Once i g...

  • Newbie
  • Hi Guys,   I have some trouble setting a device password. (For TV spotify acces) When use the account menu, i choose for "Stel een wachtwoord voor je apparaten in" what means "set password fo...
  • JvS15NL
  • Newbie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes