Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Heartrose
  • Newbie
  • 4800 Views
  • 33 replies
  • 6 likes
  • Other
  • 4800 Views
  • 33 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18640 Views
  • 9 replies
  • 2 likes
  • Other
  • 18640 Views
  • 9 replies
  • 2 likes

Superuser Contribution Email Notifications for new releases not working

Release which I was not notified aboutThe email notifications are not working. King Gizz dropped this track 6 days ago. There are no emails in my inbox. I have scoured it. Anyone else having this problem?This has been happening now and then from the ...

Screen Shot 2017-01-24 at 3.47.21 PM.png
  • Regular
  • Release which I was not notified about The email notifications are not working. King Gizz dropped this track 6 days ago. There are no emails in my inbox. I have scoured it. Anyone else having this p...
  • alpokissa
  • Newbie
  • 1374 Views
  • 3 replies
  • 0 likes
  • Other
  • 1374 Views
  • 3 replies
  • 0 likes

PlayList

I am just hoping that Spotify woud add a playlist that is categorise as School Reunion Playlist or Nostalgia Playlist.

  • Newbie
  • I am just hoping that Spotify woud add a playlist that is categorise as School Reunion Playlist or Nostalgia Playlist. 
  • scaredbyanowl
  • Casual Listener
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

I can't play the songs anymore.

I can't play all the songs on my playlist anymore eventhough I am online. And it want us to get the Premium which is I dont want to. What can I do to play all the songs again without getting the Premium or spending money?

  • Newbie
  • I can't play all the songs on my playlist anymore eventhough I am online. And it want us to get the Premium which is I dont want to. What can I do to play all the songs again without getting the Prem...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Drop Down Menu

towards the right of the song there is are 3 dots to where the time for how long the song is. When you click on those dots there is a drop-down menu that says add/remove from music,add to playlist etc. But for some reason when I click there is no dro...

Screenshot 2017-01-17 at 2.00.35 AM.png
  • Regular
  • towards the right of the song there is are 3 dots to where the time for how long the song is. When you click on those dots there is a drop-down menu that says add/remove from music,add to playlist et...
  • itu_
  • Community Legend
  • 4446 Views
  • 4 replies
  • 1 likes
  • Web Player
  • 4446 Views
  • 4 replies
  • 1 likes

Spotifyda terör örgütü PKK nın hayalini kurduğu kürdistan şarkılarının olması

Evet arkadaşlar spotify da biji biji kürdistan vb birçok şarkı hemde benim gibi bir milliyetçi insanın haftalık keşfine geliyor inanmıyanlar aratıp görebilirler bu yüzden 5 aylık premumlu üyesi olan beni kaybetmiştir sizde bunu göz önünde bulundurara...

  • Newbie
  • Evet arkadaşlar spotify da biji biji kürdistan vb birçok şarkı hemde benim gibi bir milliyetçi insanın haftalık keşfine geliyor inanmıyanlar aratıp görebilirler bu yüzden 5 aylık premumlu üyesi olan ...
  • user-removed
  • Not applicable
  • 267 Views
  • 1 replies
  • 1 likes
  • 267 Views
  • 1 replies
  • 1 likes

Se cortan las canciones en mi TV LG 49UH7700 Webos 3.0

Hola los saludo de Lima Peru. Hemos intentado de todo, cambio de cuenta de spotify premium, reinstalacion de app spotify de LG contenidos , cambio de tarjeta de video de mi TV LG 49UH7700 Webos 3.0 , conexion cableada y wifi y nada, en cualquier mome...

  • Newbie
  • Hola los saludo de Lima Peru.   Hemos intentado de todo, cambio de cuenta de spotify premium, reinstalacion de app spotify  de LG contenidos , cambio de tarjeta de video de mi TV&nbs...
  • t_rex75
  • Newbie
  • 1104 Views
  • 1 replies
  • 0 likes
  • 1104 Views
  • 1 replies
  • 0 likes

[Android][Other] Improve Android Wear Feature Set

Spotify had a very robust feature set when it first started supporting Android Wear. After they updated to the player desighn we have now we lost a lot of functionallity on AWOS. Please undo the roll back.

  • Casual Listener
  • Spotify had a very robust feature set when it first started supporting Android Wear. After they updated to the player desighn we have now we lost a lot of functionallity on AWOS. Please undo the...
  • 245 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 245 Views
  • 0 replies
  • 0 likes

Web Player Link

It would be greatly beneficial to make the web player link more visible. I used Pandora for years because every time I went to Spotify it tried to make me download the desktop app, not something corporate computers let you install, and I thought it w...

  • Newbie
  • It would be greatly beneficial to make the web player link more visible.  I used Pandora for years because every time I went to Spotify it tried to make me download the desktop app, not somethin...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Easier Access to Friends and Their Playlists

It shouldn't be so difficult to access your friends and their playlists. There should be a simple user friendly way to do this. I don't have the solution. You guys are the pros, not me. I would value my subscription much more if this was in place.

  • Newbie
  • It shouldn't be so difficult to access your friends and their playlists.   There should be a simple user friendly way to do this.  I don't have the solution.  You guys are the pros, ...
  • 179 Views
  • 0 replies
  • 1 likes
  • 179 Views
  • 0 replies
  • 1 likes

Song length not correct

Another problem in Web Player? In the (public) playlist (screenshot attached) the song length is "32:14" but it actually is "92:14".

  • Casual Listener
  • Another problem in Web Player? In the (public) playlist (screenshot attached) the song length is "32:14" but it actually is "92:14".
  • 207 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 207 Views
  • 0 replies
  • 0 likes

Remember login on Samsung TV Tizen app

Hi, I really would like login to be remembered on Samsung TV tizen app. After we got this TV we use Spotify a LOT more, but it is very frustrating to be prompted to login every time! Please add support for remember me on all app's you have! Can't exp...

  • Casual Listener
  • Hi, I really would like login to be remembered on Samsung TV tizen app. After we got this TV we use Spotify a LOT more, but it is very frustrating to be prompted to login every time!  Plea...
  • 283 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 283 Views
  • 0 replies
  • 0 likes

The app for Windows 10 sound quality is terrible.

No matter if you turn on "premium" sound for Spotify, the app for Windows 10 sound quality is terrible. There is no change if you toggle the sound quality, never was. This is still an issue that is convenently overlooked and shrugged off by Spotify. ...

  • Regular
  • No matter if you turn on "premium" sound for Spotify, the app for Windows 10 sound quality is terrible. There is no change if you toggle the sound quality, never was. This is still an issue that is c...
  • Unradelic
  • Music Fan
  • 4270 Views
  • 1 replies
  • 4 likes
  • Web Player
    Windows
  • 4270 Views
  • 1 replies
  • 4 likes

Daily Mix for Windows Phone

I just wonder, when are we gonna have daily mix ? I really want that but there is no my spotify. Can you say something about daily mix for windows phone ?

  • Newbie
  • I just wonder, when are we gonna have daily mix ? I really want that but there is no my spotify. Can you say something about daily mix for windows phone ?
  • simdream
  • Casual Listener
  • 480 Views
  • 1 replies
  • 6 likes
  • 480 Views
  • 1 replies
  • 6 likes

Playlist in BMW integration Connected Drive

Integration of spotify into connected drive works basically fine but what really drives me crazy is the handling of playlists. I have to scroll and click 5 times until a playlist can be chosen (it actually got worse with last ios update as there is n...

  • Casual Listener
  • Integration of spotify into connected drive works basically fine but what really drives me crazy is the handling of playlists. I have to scroll and click 5 times until a playlist can be chosen (it ac...
  • agiantalienforc
  • Casual Listener
  • 917 Views
  • 1 replies
  • 0 likes
  • Other
  • 917 Views
  • 1 replies
  • 0 likes

[All Platforms] Can i translate the interface to Danish?

I'm a skilled translator. I have extensive experience with translating webpages, applications and smaller programs, and I would love to translate the Spotify interface into danish. Can I?

  • Casual Listener
  • I'm a skilled translator. I have extensive experience with translating webpages, applications and smaller programs, and I would love to translate the Spotify interface into danish. Can I? 
  • 229 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 229 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify no está respetando mi música guardada.

Hola equipo, soy Aldo Ibarra y guardé el álbum "Seis EP" Del artista "Lilypop". Y ahora que quiero escuchar cualquiera de las canciones me habla acerca de la región. Exijo respuestas y obvio, escuchar mi música ya que por ello he pagado continuamente...

  • Casual Listener
  • Hola equipo, soy Aldo Ibarra y guardé el álbum "Seis EP" Del artista "Lilypop". Y ahora que quiero escuchar cualquiera de las canciones me habla acerca de la región. Exijo respuestas y obvio, escucha...
  • aldoibaré
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • Other
  • 309 Views
  • 2 replies
  • 0 likes

DJ trying to sync playlists! Please help!

I am a DJ looking to make my hip-hop playlist public on Spotify. I copied the tracks in my playlist to a separate folder on my Mac, and added this playlist on Spotify as a source in preferences. They show up fine in Spotify. However, I would like to ...

  • Casual Listener
  • I am a DJ looking to make my hip-hop playlist public on Spotify.   I copied the tracks in my playlist to a separate folder on my Mac, and added this playlist on Spotify as a source in p...
  • 156 Views
  • 0 replies
  • 0 likes
  • Other
  • 156 Views
  • 0 replies
  • 0 likes

Multiple Spotify Connect Speakers On Network Not Showing

Hi,I have an Amazon Echo and separate Revo Connect on my WiFi. Since I set up the Echo, my Spotify no longer gives me the option of 'Spotify Connect' to the Revo.Is there a fix for this?Thanks

  • Newbie
  • Hi, I have an Amazon Echo and separate Revo Connect on my WiFi.   Since I set up the Echo, my Spotify no longer gives me the option of 'Spotify Connect' to the Revo. Is there a fix ...
  • 169 Views
  • 0 replies
  • 0 likes
  • Other
  • 169 Views
  • 0 replies
  • 0 likes

Swedish rock

I accidentally ONCE added ONE swedish rock song to my playlist, which I deleted immediately when I noticed it. Now spotify keeps recommending me swedish rock every freaking week. Please, tell me how to stop it! -AngryFinn

  • Newbie
  • I accidentally ONCE added ONE swedish rock song to my playlist, which I deleted immediately when I noticed it. Now spotify keeps recommending me swedish rock every freaking week. Please, tell me how ...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Web player continuously skipping songs

For the last six months or so, the spotify in-browser web player has been skipping songs. It will play the first song of a playlist, then continuously skip the remainder of the songs on the playlist until the end of the playlist. This also happens wi...

  • Newbie
  • For the last six months or so, the spotify in-browser web player has been skipping songs. It will play the first song of a playlist, then continuously skip the remainder of the songs on the playlist ...
  • Isnoxx
  • Newbie
  • 340 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 340 Views
  • 1 replies
  • 1 likes