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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5782 Views
  • 40 replies
  • 6 likes
  • Other
  • 5782 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18810 Views
  • 9 replies
  • 2 likes
  • Other
  • 18810 Views
  • 9 replies
  • 2 likes

Names are Numbers

I see this thread everywhere but never a solution. Reinstalling doesn't work. This is extremely annoying since I have a collabrative playlist and can't tell who is who. My friend fee also isn't working.

  • Newbie
  • I see this thread everywhere but never a solution.  Reinstalling doesn't work.   This is extremely annoying since I have a collabrative playlist and can't tell who is who.   My fri...
  • jean3601
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Can't play offline tracks on BOSE SOUNDTOUCH whilst using the desktop spotify app

When connected via bluetooth/using the devices feature, I can't seem to play the offline tracks in my playlists on the speaker, although I can play normal tracks ...

  • Newbie
  • When connected via bluetooth/using the devices feature, I can't seem to play the offline tracks in my playlists on the speaker, although I can play normal tracks ...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Spotify Radio... the true radio

Spotify is close to being the ultimate music experience. However, with a tweak to one of its services, it could become the music space. How? As of now, Spotify has become my go to place for listening and discovering music in general. With Discover We...

  • Regular
  • Spotify is close to being the ultimate music experience. However, with a tweak to one of its services, it could become the music space. How?   As of now, Spotify has become my go to ...
  • MartinStoichkov
  • Community Legend
  • 701 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Radio
  • 701 Views
  • 1 replies
  • 0 likes

The playlists i've created arent showed in my profile

Hey!I've been trying to share my playlists with my friends and at first i told them to look for my profile and there would be my personal playlists, it results that all of them told me that my personal playlists werent showing, only the ones that i f...

  • Casual Listener
  • ...ersonal playlists werent showing, only the ones that i followed. My profile is public. I had to share them via the URL. Also they do show on people following it, its only my profile.   Any help w...
  • Hubo
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

How to stream playlists through Sonos?

On recommendation from my teenagers, I've just switched from Pandora. I actually like Pandora's format a lot: create stations of the type of music I want to hear, then just select it and it streams endlessly. I've gotten bored with it's repetitivenes...

  • Newbie
  • On recommendation from my teenagers, I've just switched from Pandora. I actually like Pandora's format a lot: create stations of the type of music I want to hear, then just select it and it streams e...
  • Hubo
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Classic musik

Spotify is obviously not made for Classic musik listener. Heavy to work, difficult to get information and data. Music are mixed from several albums. We don't want that.

  • Newbie
  • Spotify is obviously not made for Classic musik listener. Heavy to work, difficult to get information and data. Music are mixed from several albums. We don't want that.
  • Hubo
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! playing time

hello, during playing there is no playing time showed. I need total track time, actual position and time to end.

  • Visitor
  • hello,   during playing there is no playing time showed.   I need total track time, actual position and time to end.    
  • MartinStoichkov
  • Community Legend
  • 471 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 471 Views
  • 3 replies
  • 0 likes

Number of offline devices

I am being told that I have reached the maximum number of offline devices yet in the account screen there are only two showing and having checked all available devices I know this is wrong. Cannot get this fixed as when you download to one of the thr...

  • Casual Listener
  • I am being told that I have reached the maximum number of offline devices yet in the account screen there are only two showing and having checked all available devices I know this is wrong.  Can...
  • Erika
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • Offline availability
  • 483 Views
  • 1 replies
  • 0 likes

Remove Spotify connect device (ONKYO 656)

How can i remove a connect device from mine list?A week ago i connected at a friends place to his Onkyo656 (when i was connected to his WIFI)but now everywhere I am, i still can connect to his receiver... He doesn't like it, and neither do I want thi...

  • Newbie
  • How can i remove a connect device from mine list? A week ago i connected at a friends place to his Onkyo656 (when i was connected to his WIFI) but now everywhere I am, i still can connect to his re...
  • itu_
  • Community Legend
  • 1176 Views
  • 3 replies
  • 0 likes
  • Connect
    Onkyo
  • 1176 Views
  • 3 replies
  • 0 likes

Premium family member cannot login windows phone

HiOne of my family members is having trouble login in to their spotify premium account as family member, she tips in her spotify account name and password and nothing happens the phone has windows 10 what could be the problem ?

  • Newbie
  • Hi One of my family members is having trouble login in to their spotify premium account as family member, she tips in her spotify account name and password and nothing happens the phone has windows ...
  • 524 Views
  • 0 replies
  • 0 likes
  • 524 Views
  • 0 replies
  • 0 likes

Family - How to handle your home-audio-environment?

Hi there, I`m currently using an Apple Music Family-Account and now testing Amazon Music Unlimited and Spotify 'cause I want to hear Music over Amazon Echo Dot and WebPlayer. I struggle to switch to Spotify (which I like most of the three candidates)...

  • Newbie
  • Hi there,   I`m currently using an Apple Music Family-Account and now testing Amazon Music Unlimited and Spotify 'cause I want to hear Music over Amazon Echo Dot and WebPlayer.    ...
  • 376 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 376 Views
  • 0 replies
  • 0 likes

Solved!! Harmon Kardon BDS580

Hi,I'm just installing an HK BDS580S.The HK packaging includes a big Spotify logo.The headline description on the front of the packaging reads"...BLU-RAY DISC SYSTEM WITH SPOTIFY CONNECT".The back of the packaging mentions "Aceita Spotify Connect"The...

  • Regular
  • Hi, I'm just installing an HK BDS580S. The HK packaging includes a big Spotify logo. The headline description on the front of the packaging reads "...BLU-RAY DISC SYSTEM WITH SPOTIFY CONNECT". T...
  • Mirah
  • Newbie
  • 2922 Views
  • 2 replies
  • 0 likes
  • Connect
  • 2922 Views
  • 2 replies
  • 0 likes

Solved!! Music doesn't stop!

In the past few days, I've noticed that when playing an album, the music doesn't stop when the album is over. The artist's next album will automatically start to play. I don't see anything in settings to correct this issue. What's going on here?

  • Casual Listener
  • In the past few days, I've noticed that when playing an album, the music doesn't stop when the album is over. The artist's next album will automatically start to play. I don't see anything in setting...
  • kirashi
  • Community Legend
  • 3272 Views
  • 6 replies
  • 0 likes
  • Music Doesn't Stop
  • 3272 Views
  • 6 replies
  • 0 likes

Desktop NEEDS a history - Ridiculous that there is none

I love many of the features of Spotify. However who decided that there should be no history on the Desktop version??!?? This is a BASIC function of every other music player I've ever used and sorely needed on the desktop as I use it all the time on m...

  • Casual Listener
  • I love many of the features of Spotify.  However who decided that there should be no history on the Desktop version??!??  This is a BASIC function of every other music player I've ever used...
  • MartinStoichkov
  • Community Legend
  • 359 Views
  • 2 replies
  • 3 likes
  • Web Player
  • 359 Views
  • 2 replies
  • 3 likes

[All Platforms][Other] April fools genious plan

April 1 2017: post a message to non-premium users that they have discovered a premium feature when they hit the play button. Then allow the play button to start playing the music as always.

  • Newbie
  • April 1 2017: post a message to non-premium users that they have discovered a premium feature when they hit the play button. Then allow the play button to start playing the music as always.
  • 169 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Other
  • 169 Views
  • 0 replies
  • 0 likes

Liberal hacks - CANCELLED

Suck it Spotify - I don't need you or your liberal bull**bleep**. Adios punta

  • Newbie
  • Suck it Spotify - I don't need you or your liberal bull**bleep**.  Adios punta
  • leohead
  • Casual Listener
  • 272 Views
  • 1 replies
  • 2 likes
  • 272 Views
  • 1 replies
  • 2 likes

Playing music on Sonos through Windows Phone Spotify app

Hey, I was wondering if there will be a future update for the Spotify app for Windows Phone which will allow me to stream music to my Sonos devices like you can with the Android and iOS versions. Thanks in advance!

  • Newbie
  • Hey,    I was wondering if there will be a future update for the Spotify app for Windows Phone which will allow me to stream music to my Sonos devices like you can with the Android and iO...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Songs suddenly stop while listening through Spotify Connect

Hi there,I noticed you might have some bugs related to Spotify Connect.Some songs just suddenly stop and skip to the next in the playlist.One of the song that the problem occurs with its The Siren - Graveyard. It happens with other songs too, but I c...

  • Casual Listener
  • Hi there, I noticed you might have some bugs related to Spotify Connect. Some songs just suddenly stop and skip to the next in the playlist. One of the song that the problem occurs with its ...
  • Leonardo
  • Roadie
  • 648 Views
  • 1 replies
  • 0 likes
  • iOS
  • 648 Views
  • 1 replies
  • 0 likes

Songs randomly pause[Ps4]

Hello everyone. I have an unusual issue i haven't seen online yet and i can't seem to figure it out.So. A few days ago i decided to set up a spare Linksys WRT54G router as a repeater in my home because i was having issues with dead zones in the house...

  • Newbie
  • Hello everyone. I have an unusual issue i haven't seen online yet and i can't seem to figure it out. So. A few days ago i decided to set up a spare Linksys WRT54G router as a repeater in my home bec...
  • 1246 Views
  • 0 replies
  • 0 likes
  • PlayStation
  • 1246 Views
  • 0 replies
  • 0 likes

Solved!! Spotify is used on another device

Hi guys,I have a big problem with Spotify. I can't seem to be playing any music on my laptop, it keeps stopping with a message saying "The music has been stopped as Spotify is being used on another device".But, I only use Spotify on one other device,...

  • Casual Listener
  • Hi guys, I have a big problem with Spotify. I can't seem to be playing any music on my laptop, it keeps stopping with a message saying "The music has been stopped as Spotify is being used on another...
  • Hubo
  • Community Legend
  • 1560 Views
  • 7 replies
  • 0 likes
  • Other
  • 1560 Views
  • 7 replies
  • 0 likes