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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6760 Views
  • 47 replies
  • 6 likes
  • Other
  • 6760 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

Solved!! no Radio tab in web player

I can's use the "radio"-feature, because there is no radio-tab (see attached screenshot) I'm using the Webplayer on firefox with a Win10 system - what am I doing wrong?

  • Newbie
  • I can's use the "radio"-feature, because there is no radio-tab (see attached screenshot)   I'm using the Webplayer on firefox with a Win10 system - what am I doing wrong?
  • Nic0_
  • Roadie
  • 1368 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1368 Views
  • 1 replies
  • 0 likes

Playlist radio?

When my Spotify was on auto play it added playlist radios and now I dont know how to get rid of them and its completely annoying me

  • Newbie
  • When my Spotify was on auto play it added playlist radios and now I dont know how to get rid of them and its completely annoying me
  • user-removed
  • Not applicable
  • 376 Views
  • 2 replies
  • 0 likes
  • Android
  • 376 Views
  • 2 replies
  • 0 likes

[iOS][Music] Shuffle Play Behaviour

Spoiler (Highlight to read)Hi. I suggest that when the big green Shuffle Play option is selected that shuflling only happens for that particular playlist/album. If shuffling has not been selected globally all subsequent playlists/albums should return...

  • Casual Listener
  • Hi. I suggest that when the big green Shuffle Play option is selected that shuflling only happens for that particular playlist/album. If shuffling has not been selected globally all subsequent playli...
  • 330 Views
  • 0 replies
  • 0 likes
  • iOS
    music
  • 330 Views
  • 0 replies
  • 0 likes

Why can't I find Trout Mask Replica?

This is one of the top albums of all times. Furthermore, it's the first album I've ever wanted to listen to which wasn't on Sotify.... darn.

  • Casual Listener
  • This is one of the top albums of all times.  Furthermore, it's the first album I've ever wanted to listen to which wasn't on Sotify.... darn.
  • aeenrahmati
  • Newbie
  • 25692 Views
  • 3 replies
  • 15 likes
  • Samsung
  • 25692 Views
  • 3 replies
  • 15 likes

Spotify Connect, Waiting for user

Hi, I'm having issues connecting to my radio using "Spotify Connect". It worked fine when I first set it up, but this morning, a day after using it for the first time, I can't seem to connect to the radio. The device shows up in the list of available...

  • Newbie
  • Hi, I'm having issues connecting to my radio using "Spotify Connect". It worked fine when I first set it up, but this morning, a day after using it for the first time, I can't seem to connect to the ...
  • 1657 Views
  • 0 replies
  • 0 likes
  • 1657 Views
  • 0 replies
  • 0 likes

Spotify on Sonos - play history not logging, etc.

I listen to Spotify at home on my Sonos system, which means I am primarily using the Sonos software interface to access my Spotify playlists and music. I needed to ID a track I heard and went to the Spotify desktop client to get the song name and art...

  • Regular
  •   I listen to Spotify at home on my Sonos system, which means I am primarily using the Sonos software interface to access my Spotify playlists and music. I needed to ID a track I heard and ...
  • Amy3
  • Regular
  • 1744 Views
  • 3 replies
  • 0 likes
  • 1744 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account hacked - Playlists disappeared.

Heya! My spotify account got hacked a week ago. I was able to get my own playlists back, but all lists that i have subscriped to is still missing. So is there any way that i could get them back? They wont show up in recover playlists section.

  • Newbie
  • Heya!   My spotify account got hacked a week ago. I was able to get my own playlists back, but all lists that i have subscriped to is still missing.   So is there any way that i could g...
  • Maria_B
  • Moderator
  • 341 Views
  • 1 replies
  • 0 likes
  • Other
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player Not Working for Windows

Recently, (As of November-ish of 2016) Spotify Web Player refuses to work for my Windows RT. As you may know, (And as annoying as it is) you cannot download software on an 8.1 RT model unless it's in the Windows App Store. This leaves me without my p...

  • Newbie
  • Recently, (As of November-ish of 2016) Spotify Web Player refuses to work for my Windows RT. As you may know, (And as annoying as it is) you cannot download software on an 8.1 RT model unless it's in...
  • Maria_B
  • Moderator
  • 569 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 569 Views
  • 1 replies
  • 0 likes

[Social] Follow for Follow

You follow me, I follow back! https://open.spotify.com/user/denjeesi

  • Gig Goer
  • You follow me, I follow back!   https://open.spotify.com/user/denjeesi
  • lovamwallins
  • Newbie
  • 405 Views
  • 1 replies
  • 0 likes
  • Social
  • 405 Views
  • 1 replies
  • 0 likes

Fixing the issue "Storage changed after every Restart"

This is a real bugbear for me and never happens at a convenient moment causing me to eith be without offline music or having to use precious bandwidth re-downloading all my offline music, Many GBs of it! See thread from the community below: https://c...

  • Newbie
  • This is a real bugbear for me and never happens at a convenient moment causing me to eith be without offline music or having to use precious bandwidth re-downloading all my offline music, Many GBs of...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Haftalık keşifteyim şarkıların aşırı kötü olması

Ya hocam allah aşkına bu haftalık keşif bölümündeki şarkılarının seçiyor? Yani bu kadar kötü bir seçim spotify gibi müzik devine yakışıyor mu hiç? Her hafta seçtiğiniz bu 30 şarkı dinlenebilecek en kötü şarkılar mı, onları mı seçiyorsunuz yani? Bu se...

  • Newbie
  • Ya hocam allah aşkına bu haftalık keşif bölümündeki şarkılarının seçiyor? Yani bu kadar kötü bir seçim spotify gibi müzik devine yakışıyor mu hiç? Her hafta seçtiğiniz bu 30 şarkı dinlenebilecek en k...
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes

Explicit album

Hello, I wanted to listen to J Coles 2014 Forest Hills Drive album, but all the songs are clean versions even tho they have explicit label next to them. I dont like the clean version. Can you please fix it ? Thank you.

  • Newbie
  • Hello, I wanted to listen to J Coles 2014 Forest Hills Drive album, but all the songs are clean versions even tho they have explicit label next to them. I dont like the clean version. Can you please ...
  • Mara_F
  • Roadie
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Songs starting, stopping and skipping without warning

Hello,For roughly the past four days whenever I click into songs on Spotify, the first few that play will be ok but after a while they randomly pause, skip onto the next song or fast forward skipping through the song and onto the next song (even when...

  • Visitor
  • Hello, For roughly the past four days whenever I click into songs on Spotify, the first few that play will be ok but after a while they randomly pause, skip onto the next song or fast forward skip...
  • Mara_F
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Artist Radio for specific artist won't play; plays different artist

I would like to play the Artist Radio by Twenty One Pilots. However, when I try to play that radio, it plays songs by another recently played artist instead of the one I selected. When I press "next track" button, it will play the next track by the o...

  • Casual Listener
  • I would like to play the Artist Radio by Twenty One Pilots. However, when I try to play that radio, it plays songs by another recently played artist instead of the one I selected. When I press "next ...
  • annxbellll
  • Newbie
  • 866 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 866 Views
  • 1 replies
  • 0 likes

[Roku] Playback stutters and stops on Roku channel

The Spotify playback on my Roku has started to stutter and stop mid-song. Sometimes it'll play about 5 songs from a playlist and stop. Sometimes it will play a single song, stutter for a minute, then stop. None of my other Roku channels expreience th...

  • Casual Listener
  • The Spotify playback on my Roku has started to stutter and stop mid-song.  Sometimes it'll play about 5 songs from a playlist and stop.  Sometimes it will play a single song, stutter for a ...
  • mikehochleut
  • Newbie
  • 6912 Views
  • 19 replies
  • 12 likes
  • Other
  • 6912 Views
  • 19 replies
  • 12 likes

[All Platforms][Partnership] Adventure Sponsorship

What if spotify offered free premium to certain atletes or adventurers who promoted their brand? I am a multi sport athlete from Washington and I am posting this because I have an opportunity you may be interested in. I recently came up with and deve...

  • Newbie
  • What if spotify offered free premium to certain atletes or adventurers who promoted their brand? I am a multi sport athlete from Washington and I am posting this because I have an opportunity you may...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Samsung Smart TV not updating playlists

I have a samsung smart TV but i cant use it because the playlists dont update in it, so i have to be looking over and over for newer music. I dont know how this problem can be solved.PS: Im a premium member.Thanks

  • Regular
  • I have a samsung smart TV but i cant use it because the playlists dont update in it, so i have to be looking over and over for newer music. I dont know how this problem can be solved. PS: Im a premi...
  • Nicki_126
  • Newbie
  • 626 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 626 Views
  • 2 replies
  • 0 likes

¡¡Ayuda por favor!! ¿Cómo elimino cuenta premium?

Un familiar lejano ocupó mi tarjeta de crédito sin permiso, para crear cuenta premium. ¿Cómo elimino esta acción?¿Qué hago para dejar su cuenta normal y no me cobren?.Me urge su ayuda. Imaginen lo frustrante de la situación.Mi mail. vinpintoca@gmail....

  • Casual Listener
  • Un familiar lejano ocupó mi tarjeta de crédito sin permiso, para crear cuenta premium. ¿Cómo elimino esta acción? ¿Qué hago para dejar su cuenta normal y no me cobren?. Me urge su ayuda. Imaginen l...
  • 322 Views
  • 0 replies
  • 0 likes
  • Other
  • 322 Views
  • 0 replies
  • 0 likes