Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • BurnerBro
  • Visitor
  • 18572 Views
  • 118 replies
  • 11 likes
  • Other
  • 18572 Views
  • 118 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21623 Views
  • 9 replies
  • 2 likes
  • Other
  • 21623 Views
  • 9 replies
  • 2 likes

Solved!! WDTV Live Spotify Playlists are all empty

Since WDTV upgraded firmware All my spotify playlists appear to be empty. I tried a firmware downgrade but that didn't work. Has anyone else got this problem. I think its a spotify problem rather than a Western Digital one since changing the firmware...

  • Casual Listener
  • Since WDTV upgraded firmware All my spotify playlists appear to be empty. I tried a firmware downgrade but that didn't work. Has anyone else got this problem. I think its a spotify problem rather tha...
  • ol59
  • Casual Listener
  • 5030 Views
  • 41 replies
  • 0 likes
  • 5030 Views
  • 41 replies
  • 0 likes

How do you change the streaming quality on Amazon Fire Stick TV?

I'm playing music using Spotify Connect to my Amazon Fire Stick TV and the streaming quality is definitely not the extreme quality I have it set to on my phone. When I go to my settings on my phone when it's playing, "streaming quality" is greyed out...

  • Newbie
  • I'm playing music using Spotify Connect to my Amazon Fire Stick TV and the streaming quality is definitely not the extreme quality I have it set to on my phone.  When I go to my settings on...
  • Maxwell_Edison
  • Regular
  • 4725 Views
  • 1 replies
  • 23 likes
  • Connect
    Other
  • 4725 Views
  • 1 replies
  • 23 likes

Work Desktop used to work with spotify but now can't play with new update

I was using Spotify at work on a Linux computer, worked fine. I guess there was an update for spotify because now everything is different (a week's time maybe). I can't get spotify to play, I can't get it to click on the shuffle button, it says it's ...

  • Regular
  • I was using Spotify at work on a Linux computer, worked fine. I guess there was an update for spotify because now everything is different (a week's time maybe). I can't get spotify to play, I can't g...
  • RosieCat
  • Regular
  • 557 Views
  • 3 replies
  • 0 likes
  • Linux
    Web Player
  • 557 Views
  • 3 replies
  • 0 likes

Log out

Após log out e log in tudo baixado sumiu.

  • Newbie
  • Após log out e log in tudo baixado sumiu.
  • MattSuda
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Solved!! deleting playlists

Spoiler (Highlight to read)When I right click on my playlist there is no delete option. Also when I press the delete key, it doen't delete.When I right click on my playlist there is no delete option. Also when I press the delete key, it doen't delete...

  • Newbie
  • When I right click on my playlist there is no delete option. Also when I press the delete key, it doen't delete.
  • MattSuda
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 378 Views
  • 1 replies
  • 0 likes

No sound on any device

It has been 2 days now and I have no sound coming from spotify. I use the webplayer as well as the Android app. I've tried it on four different computers as well as different browers as well as my phone but no sound comes when I click play even thoug...

  • Regular
  • It has been 2 days now and I have no sound coming from spotify. I use the webplayer as well as the Android app. I've tried it on four different computers as well as different browers as well as my ph...
  • kejt_
  • Community Legend
  • 684 Views
  • 5 replies
  • 0 likes
  • Other
  • 684 Views
  • 5 replies
  • 0 likes

No sound through spotify.connect to Cocktailaudio X40

I used iOS and Android to try using the spotify connect to my X40, the connection was made but there was no sound from the X40 to my pre-amp. I tried to use Shareplay/Airplay, it works. But from my understanding, I should be able to have a better sou...

  • Newbie
  • I used iOS and Android to try using the spotify connect to my X40, the connection was made but there was no sound from the X40 to my pre-amp.  I tried to use Shareplay/Airplay, it works.  B...
  • 580 Views
  • 0 replies
  • 0 likes
  • 580 Views
  • 0 replies
  • 0 likes

Titel nicht abspielbar (Premium)

Seit kurzem kann ich einige Songs meiner Bibliothek nicht mehr abspielen, weder am Handy noch auf dem Desktop und auch nicht im Webplayer. Ich habe bereits den Cache gelöscht, die App neuinstalliert und auch alles mögliche in den Einstellungen deakti...

  • Newbie
  • Seit kurzem kann ich einige Songs meiner Bibliothek nicht mehr abspielen, weder am Handy noch auf dem Desktop und auch nicht im Webplayer.  Ich habe bereits den Cache gelöscht, die App neuinsta...
  • 1275 Views
  • 0 replies
  • 3 likes
  • Web Player
    Windows
  • 1275 Views
  • 0 replies
  • 3 likes

Recover accidentally deleted song?

I'm using the Spotify web player, I was in "Your Music" > "Songs" and was attempting to play a song because I couldn't remember what it sounded like. Well instead of clicking play I accidentally clicked the X just a few pixels to the right and BOOM t...

  • Casual Listener
  • I'm using the Spotify web player, I was in "Your Music" > "Songs" and was attempting to play a song because I couldn't remember what it sounded like. Well instead of clicking play I accidentally c...
  • vestend
  • Casual Listener
  • 75108 Views
  • 8 replies
  • 23 likes
  • Web Player
  • 75108 Views
  • 8 replies
  • 23 likes

Browser update?

I'm really not sure if this goes here but uh...okay... Am I the only one who thinks the new browser web player is extremely ugly and clunky? I have a chromebook and I can't download spotify any other way so I guess I'm stuck with this inconvenient up...

  • Newbie
  • I'm really not sure if this goes here but uh...okay...   Am I the only one who thinks the new browser web player is extremely ugly and clunky? I have a chromebook and I can't download spotify ...
  • MartinStoichkov
  • Community Legend
  • 486 Views
  • 1 replies
  • 2 likes
  • Web Player
  • 486 Views
  • 1 replies
  • 2 likes

Solved!! Question about offline playlists. Please help

I'm in the military and set to deploy. I will not have cell or wifi access (obviously). Will I still be able to listen to my music that I've downloaded to my device if I continue to pay the monthly fee? If not I need to figure out alternate means to ...

  • Casual Listener
  • I'm in the military and set to deploy. I will not have cell or wifi access (obviously). Will I still be able to listen to my music that I've downloaded to my device if I continue to pay the monthly f...
  • MattSuda
  • Spotify Star
  • 566 Views
  • 3 replies
  • 0 likes
  • 566 Views
  • 3 replies
  • 0 likes

USEFUL UPDATES

I am a long-time Spotify user and absolutely love it! Since I have some experience in using the platform I also have noticed some things that can be made more beneficial for users. I understand Spotify has other things that need to be dealt with, lik...

  • Casual Listener
  • I am a long-time Spotify user and absolutely love it! Since I have some experience in using the platform I also have noticed some things that can be made more beneficial for users. I understand Spoti...
  • MattSuda
  • Spotify Star
  • 556 Views
  • 3 replies
  • 1 likes
  • 556 Views
  • 3 replies
  • 1 likes

What happened to 'Recommended for you' running playlist?

Since Spotify updated last week, the 'Recommended for you' running playlist option is no longer there. I loved this and am devastated! Anyone else noticed this? I can't find any info online about it...am crossing my fingers that it's temporary/fixabl...

  • Casual Listener
  • Since Spotify updated last week, the 'Recommended for you' running playlist option is no longer there. I loved this and am devastated! Anyone else noticed this? I can't find any info online about it....
  • 391 Views
  • 0 replies
  • 1 likes
  • 391 Views
  • 0 replies
  • 1 likes

Play queue

So, i've been using the web browser for a couple of years and I always used the play next option. I was wondering where did it go? The layout changed and I still can't seem to find it. Help would be appreciated, thank you :).

  • Newbie
  • So, i've been using the web browser for a couple of years and I always used the play next option. I was wondering where did it go? The layout changed and I still can't seem to find it. Help would be ...
  • Sebasty
  • Community Legend
  • 408 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 408 Views
  • 1 replies
  • 1 likes

Superuser Contribution Roku3 problems with Spotify App

I have the problem 1 month ago with Spotify in Roku3. Playlist stops tracks after 5 or 10 tracks plays. In other case when stops de tracks the Album Art disappears with a black image. In other, the playlist can not sound. I do not like this because t...

  • Roadie
  • I have the problem 1 month  ago with Spotify in Roku3. Playlist stops tracks after 5 or 10 tracks plays. In other case when stops de tracks the Album Art disappears with a black image. In other,...
  • jwharris28
  • Casual Listener
  • 6551 Views
  • 29 replies
  • 6 likes
  • Other
  • 6551 Views
  • 29 replies
  • 6 likes

Solved!! PHILIPS GOGEAR MP3 PLAYER

Hi, is it possible to copy or download a Spotify playlist to a PHILIPS GOGEAR MP3 PLAYER?Best Regards, Stef

  • Newbie
  • Hi, is it possible to copy or download a Spotify playlist to a PHILIPS GOGEAR MP3 PLAYER? Best Regards, Stef 
  • MattSuda
  • Spotify Star
  • 1876 Views
  • 1 replies
  • 0 likes
  • 1876 Views
  • 1 replies
  • 0 likes

Why don't I have a Daily Mix?

I just started using Spotify again almost two weeks ago, and this whole time my Daily Mix just hasn't existed. It has had this same message since I started using Spotify again. I didn't create a new account, and the account I'm using is years old. I ...

Screenshot 2017-04-14 at 7.53.00 PM.png
  • Newbie
  • I just started using Spotify again almost two weeks ago, and this whole time my Daily Mix just hasn't existed.       It has had this same message since I started using Spotify ag...
  • Maxim
  • Spotify Star
  • 1393 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 1393 Views
  • 1 replies
  • 0 likes

we-sy@online.no

I don't understand how to change my account to another wisacardnumber. And I don't understand how to use family spotify. How do I do it?

  • Newbie
  • I don't understand how to change my account to another wisacardnumber. And I don't understand how to use family spotify. How do I do it?
  • MattSuda
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Warning about spam

In the last weeks I have been receiving SMS and mails about Spotify premium for 6 months by paying 10 sek. I know this is false because I haven't register my phone number and the mail address is not the one that I use for Spotify. I just wanted to wa...

  • Newbie
  • In the last weeks I have been receiving SMS and mails about Spotify premium for 6 months by paying 10 sek. I know this is false because I haven't register my phone number and the mail address is not ...
  • MattSuda
  • Spotify Star
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes