Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • GhostGem
  • Newbie
  • 20320 Views
  • 123 replies
  • 13 likes
  • Other
  • 20320 Views
  • 123 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22079 Views
  • 9 replies
  • 2 likes
  • Other
  • 22079 Views
  • 9 replies
  • 2 likes

Solved!! "play" site (webplayer) redirecting to "open" site

As of this morning, attempts to visit play.spotify.com (the web player) are redirecting me to open.spotify.com. Verified on Chrome 53.0.2785.116 and Firefox 49.0 on Ubuntu 14.04. Attached screenshot from Chrome.

  • Casual Listener
  • As of this morning, attempts to visit play.spotify.com (the web player) are redirecting me to open.spotify.com. Verified on Chrome 53.0.2785.116 and Firefox 49.0 on Ubuntu 14.04. &nbs...
  • Getbackonfeet26
  • Casual Listener
  • 10780 Views
  • 14 replies
  • 6 likes
  • Web Player
  • 10780 Views
  • 14 replies
  • 6 likes

Spotify Connection

I cancelled my subscription because you stopped direct steaming to my television.

  • Newbie
  • I cancelled my subscription because you stopped direct steaming to my television.
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Marantz/Spotify

Got Marantz NR1603 + Spotify Premium subscription for Christmas. Having lots of problems with Spotify. Maybe 3 times since Christmas it has worked just fine, but the rest of the time, Spotify is useless except for aggravating us. I can open Spotify ,...

  • Casual Listener
  • Got Marantz NR1603 + Spotify Premium subscription for Christmas. Having lots of problems with Spotify. Maybe 3 times since Christmas it has worked just fine, but the rest of the time, Spoti...
  • gaglion
  • Casual Listener
  • 1217 Views
  • 2 replies
  • 1 likes
  • 1217 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify stops playing randomly on Desktop

Within the Spotify Player on Desktop, the music that I am playing will stop randomly in the middle of a song. I believe that this may have to do with having two devices, but I am not 100% sure. My other device is an Android and has the Spotify App on...

  • Casual Listener
  • Within the Spotify Player on Desktop, the music that I am playing will stop randomly in the middle of a song. I believe that this may have to do with having two devices, but I am not 100% sure. My ot...
  • Maria_B
  • Moderator
  • 11379 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 11379 Views
  • 1 replies
  • 1 likes

Chloe ( Emblem 3 )

The song is available for my friend who lives in the same country as me, but not for me?

  • Newbie
  • The song is available for my friend who lives in the same country as me, but not for me?
  • 322 Views
  • 0 replies
  • 0 likes
  • Other
  • 322 Views
  • 0 replies
  • 0 likes

Reporting a mistaken song

This is about the bug in reporting song mistakes or errors. I came across 3 songs that were mistakenly labelled with each other's names. I reported the first 2 of them, and for the third one, I was asked to "wait for a few minutes" because I "had use...

  • Newbie
  • This is about the bug in reporting song mistakes or errors. I came across 3 songs that were mistakenly labelled with each other's names. I reported the first 2 of them, and for the third one, I was a...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Can't see a Following Tab

Hi there! I can see a "Following" tab when I look on the app on my IPhone but on my Windows app, I can only see a "Followers" tab. I can't see a list of artists I'm following. I'd love some help with this. Thanks

  • Newbie
  • Hi there! I can see a "Following" tab when I look on the app on my IPhone but on my Windows app, I can only see a "Followers" tab. I can't see a list of artists I'm following. I'd love some help with...
  • ccatlin01
  • Newbie
  • 1168 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 1168 Views
  • 2 replies
  • 0 likes

Solved!! Cannot Rename Or Delete Playlist

On the new web player you literally cannot rename or delete playlists. This is garbage and further showcases how incredibly out of touch with UI design Spotify has become in the past years.

  • Roadie
  • On the new web player you literally cannot rename or delete playlists. This is garbage and further showcases how incredibly out of touch with UI design Spotify has become in the past years.
  • ahhhhhhhhhhhhhh
  • Newbie
  • 2720 Views
  • 5 replies
  • 4 likes
  • Web Player
  • 2720 Views
  • 5 replies
  • 4 likes

Wireless air buds

Is it possible to listen to Right and Left wireless air buds together as they are considered 2 separate devices and each needs to be paired separately?

  • Casual Listener
  • Is it possible to listen to Right and Left wireless air buds together as they are considered 2 separate devices and each needs to be paired separately?
  • MattSuda
  • Spotify Star
  • 1028 Views
  • 3 replies
  • 0 likes
  • Wireless ear buds
  • 1028 Views
  • 3 replies
  • 0 likes

'This song is not available'

Is strange, because when i play a song of an album one let me and other no, i imported the local file but "this song is not available" idk what to do, i tried uninstalling spotify and reinstalling it, cleaning cache but this didnt solve the issue, it...

  • Regular
  •   Is strange, because when i play a song of an album one let me and other no, i imported the local file but "this song is not available" idk what to do, i tried uninstalling spotify a...
  • 323 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 323 Views
  • 0 replies
  • 0 likes

Clear Queue on Win10 Mobile?

Hey,I know there are several posts on this topic, But they are ages old, which only shows the incompetence of the coding team on Spotify... Essentially the problem is that when I play an album on my Nokia Lumia 830, the album gets queued at least 3 t...

  • Casual Listener
  • Hey, I know there are several posts on this topic, But they are ages old, which only shows the incompetence of the coding team on Spotify... Essentially the problem is that when I play an album on m...
  • FranckTheMiner
  • Casual Listener
  • 504 Views
  • 2 replies
  • 0 likes
  • Other
  • 504 Views
  • 2 replies
  • 0 likes

Song History or Last.fm Integration on Web Player?

I use the Web Player at work and home, and use the Android app on the go. Recent changes to the Web Player killed the Last.fm integration. I am just wondering if there's any plan to bring that back. Since a lot of people uses Last.fm as a stopgap due...

  • Casual Listener
  • I use the Web Player at work and home, and use the Android app on the go.  Recent changes to the Web Player killed the Last.fm integration.  I am just wondering if there's any plan to bring...
  • haha4gigi
  • Casual Listener
  • 669 Views
  • 2 replies
  • 7 likes
  • Web Player
  • 669 Views
  • 2 replies
  • 7 likes

Onderzoek naar perceptie over muziekstreaming

Geachte heer/mevrouw, Mijn naam is Martijn Van Loo en ik ben Masterstudent Culturele Studies aan de K.U. Leuven. Ik doe mijn thesisonderzoek over de opkomst van muziekstreaming en de perceptie ervan bij consument, artiest en industrie. Zou iemand bij...

  • Newbie
  • Geachte heer/mevrouw,    Mijn naam is Martijn Van Loo en ik ben Masterstudent Culturele Studies aan de K.U. Leuven. Ik doe mijn thesisonderzoek over de opkomst van muziekstreaming en de p...
  • Hubo
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • music
  • 326 Views
  • 1 replies
  • 0 likes

"Your Music" artists are practically empty!

I logged into the new web player for the first time today, and all my music is still there (under songs and albums), but only two artists are listed under the Artists tab. I much prefer to listen to music by artist than by album. All my artists are s...

  • Casual Listener
  • I logged into the new web player for the first time today, and all my music is still there (under songs and albums), but only two artists are listed under the Artists tab. I much prefer to listen to ...
  • kndh13
  • Regular
  • 794 Views
  • 1 replies
  • 2 likes
  • Web Player
  • 794 Views
  • 1 replies
  • 2 likes

No playlist shown on Western Digital TV Live media player

Since a few days I am not able to see my playlist on the Western Digital Live TV media player. No settings have been changed and no firmware updates was done (already was the latest 2.03.20)I have resetted the WDTV Live to factory defaults but no sol...

  • Music Fan
  • Since a few days I am not able to see my playlist on the Western Digital Live TV media player. No settings have been changed and no firmware updates was done (already was the latest 2.03.20) I have ...
  • ol59
  • Casual Listener
  • 1685 Views
  • 8 replies
  • 1 likes
  • WD
  • 1685 Views
  • 8 replies
  • 1 likes

Solved!! WDTV Live Spotify Playlists are all empty

Since WDTV upgraded firmware All my spotify playlists appear to be empty. I tried a firmware downgrade but that didn't work. Has anyone else got this problem. I think its a spotify problem rather than a Western Digital one since changing the firmware...

  • Casual Listener
  • Since WDTV upgraded firmware All my spotify playlists appear to be empty. I tried a firmware downgrade but that didn't work. Has anyone else got this problem. I think its a spotify problem rather tha...
  • ol59
  • Casual Listener
  • 5106 Views
  • 41 replies
  • 0 likes
  • 5106 Views
  • 41 replies
  • 0 likes

How do you change the streaming quality on Amazon Fire Stick TV?

I'm playing music using Spotify Connect to my Amazon Fire Stick TV and the streaming quality is definitely not the extreme quality I have it set to on my phone. When I go to my settings on my phone when it's playing, "streaming quality" is greyed out...

  • Newbie
  • I'm playing music using Spotify Connect to my Amazon Fire Stick TV and the streaming quality is definitely not the extreme quality I have it set to on my phone.  When I go to my settings on...
  • Maxwell_Edison
  • Regular
  • 4743 Views
  • 1 replies
  • 23 likes
  • Connect
    Other
  • 4743 Views
  • 1 replies
  • 23 likes

Work Desktop used to work with spotify but now can't play with new update

I was using Spotify at work on a Linux computer, worked fine. I guess there was an update for spotify because now everything is different (a week's time maybe). I can't get spotify to play, I can't get it to click on the shuffle button, it says it's ...

  • Regular
  • I was using Spotify at work on a Linux computer, worked fine. I guess there was an update for spotify because now everything is different (a week's time maybe). I can't get spotify to play, I can't g...
  • RosieCat
  • Regular
  • 567 Views
  • 3 replies
  • 0 likes
  • Linux
    Web Player
  • 567 Views
  • 3 replies
  • 0 likes

Log out

Após log out e log in tudo baixado sumiu.

  • Newbie
  • Após log out e log in tudo baixado sumiu.
  • MattSuda
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! deleting playlists

Spoiler (Highlight to read)When I right click on my playlist there is no delete option. Also when I press the delete key, it doen't delete.When I right click on my playlist there is no delete option. Also when I press the delete key, it doen't delete...

  • Newbie
  • When I right click on my playlist there is no delete option. Also when I press the delete key, it doen't delete.
  • MattSuda
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 384 Views
  • 1 replies
  • 0 likes