Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Can't play any music

Got premium account on my windows phone, but I can't play any song from my playlists, saved music, etc. Sometimes it appears a message that im offline when im not. I even uninstalled the app and it doesn't work. Help! What's going on!!?

  • Newbie
  • Got premium account on my windows phone, but I can't play any song from my playlists, saved music, etc. Sometimes it appears a message that im offline when im not. I even uninstalled the app and it d...
  • 665 Views
  • 0 replies
  • 0 likes
  • 665 Views
  • 0 replies
  • 0 likes

Samsung gear S3, Spotify app and Sonos

Is it possible to control my Sonos speakers with my Samsung Gear S3 Spotify app? with my iPad its possible...

  • Newbie
  • Is it possible to control my Sonos speakers with my Samsung Gear S3 Spotify app?   with my iPad its possible...  
  • Lambes02
  • Newbie
  • 1931 Views
  • 1 replies
  • 2 likes
  • 1931 Views
  • 1 replies
  • 2 likes

(Raspberry pi) Can't access to web player play.spotify.com

Hi there, I'm using a RP3 with chromium and I am having some problems in acessing to play.spotify.com, it always redirects me to https://www.spotify.com/ar/ Does anyone know how I can use the web player?(I remind you that spotify doesn't have an ARM ...

  • Casual Listener
  • Hi there,   I'm using a RP3 with chromium and I am having some problems in acessing to play.spotify.com, it always redirects me to https://www.spotify.com/ar/   Does anyone know ho...
  • hamburghammer
  • Newbie
  • 3532 Views
  • 1 replies
  • 5 likes
  • Web Player
  • 3532 Views
  • 1 replies
  • 5 likes

local files not playing seamlessly in playlist

Basically what's happening in my playlist is that there's no smooth transition from a local file song to a one that I got from the Spotify client. It stops playing and I have to manually click on the track name (note that I don't say "play button", f...

  • Newbie
  • Basically what's happening in my playlist is that there's no smooth transition from a local file song to a one that I got from the Spotify client. It stops playing and I have to manually click on the...
  • 373 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 373 Views
  • 0 replies
  • 1 likes

[All Platforms] Shuffle playlists

How can I listen to my playlist randomly (shuffle playlist) on my samsung smart tv.

  • Newbie
  • How can I listen to my playlist randomly (shuffle playlist) on my samsung smart tv.
  • 747 Views
  • 0 replies
  • 1 likes
  • All Platforms
  • 747 Views
  • 0 replies
  • 1 likes

Solved!! Problems with Windows Phone 8 app

Recently Spotify keeps going "offline" on my Windows Phone 8. It also does something to my phone so my phone can't connect to my email accounts. Another friend of mine with a Windows 8 Phone is having the same problem. Any idea what is going on?

  • Newbie
  • Recently Spotify keeps going "offline" on my Windows Phone 8. It also does something to my phone so my phone can't connect to my email accounts. Another friend of mine with a Windows 8 Phone is havin...
  • terebraman
  • Casual Listener
  • 23909 Views
  • 33 replies
  • 2 likes
  • 23909 Views
  • 33 replies
  • 2 likes

overamplified sound on samsung ks8090 with tizen os

I have my Samsung TV connected to my aplifier using optical cable. All other apps sound well and have a "normal" sound level. When I use the Spotify App the sound is far louder than the sound of all other apps and what's even worse is that the sound ...

  • Newbie
  • I have my Samsung TV connected to my aplifier using optical cable. All other apps sound well and have a "normal" sound level. When I use the Spotify App the sound is far louder than the sound of all ...
  • 1485 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 1485 Views
  • 0 replies
  • 0 likes

Playlists Gear S2 app

Is there any way of exploring the playlists? Whenever I select one, I´m unable to play the track that I want. It just starts from the beginning

  • Casual Listener
  • Is there any way of exploring the playlists? Whenever I select one, I´m unable to play the track that I want. It just starts from the beginning
  • 488 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 488 Views
  • 0 replies
  • 0 likes

WindowsPhone download offline mode

My windows phone (Lumia930 / WP8.1) does not show any button to download tracks for offline mode. I use spotify premium and already reinstalled the app. Also I restarted the phone several times. How can I download tracks for offline mode?

  • Newbie
  • My windows phone (Lumia930 / WP8.1) does not show any button to download tracks for offline mode. I use spotify premium and already reinstalled the app. Also I restarted the phone several times. How ...
  • 484 Views
  • 0 replies
  • 0 likes
  • 484 Views
  • 0 replies
  • 0 likes

Discover Weekly list disappeared from Denon receiver

For a couple of years I've successfully used my Denon AVR E400 with Spotify. As of yesterday the Discover Weekly list has disappeared. My other playlists are there. I see Discover Weekly when I use the Spotify for Mac version. I tried unfollowing and...

  • Newbie
  • For a couple of years I've successfully used my Denon AVR E400 with Spotify. As of yesterday the Discover Weekly list has disappeared. My other playlists are there. I see Discover Weekly when I use t...
  • 418 Views
  • 0 replies
  • 0 likes
  • Denon
  • 418 Views
  • 0 replies
  • 0 likes

SD card installation issue - Amazon Fire tablet (5th Gen)

I am having problems installing Spotify to SD card on my new Amazon Fire (5th Gen) tablet.I have followed instructions about clearing cache / data from the app etc but the 'Move to SD card' still remains greyed out.Anyone else having the same problem...

  • Newbie
  • I am having problems installing Spotify to SD card on my new Amazon Fire (5th Gen) tablet. I have followed instructions about clearing cache / data from the app etc but the 'Move to SD card' still...
  • rjvilla
  • Newbie
  • 1290 Views
  • 1 replies
  • 1 likes
  • Other
  • 1290 Views
  • 1 replies
  • 1 likes

Solved!! Problem with spotify web connection

I have problem with web connection over firefox, chrome, see the attachment. Does anyone have similar problem? Thank youStan

  • Casual Listener
  • I have problem with web connection over firefox, chrome, see the attachment. Does anyone have similar problem?   Thank you Stan
  • Azoulix
  • Casual Listener
  • 3036 Views
  • 12 replies
  • 3 likes
  • Web Player
    Windows
  • 3036 Views
  • 12 replies
  • 3 likes

lancer directement spotity connect sur mon ampli réseau

impossible de streamer directement sur mon ampli réseau marantz cr611, je suis sur l'offre promotionnelle 3 mois premium ; je passe à l'offre payante dans 1 mois; est-ce la raison pour laquelle Spotify connect ne reconnait pas mon ampli ? je peux str...

  • Newbie
  • impossible de streamer directement sur mon ampli réseau marantz cr611, je suis sur l'offre promotionnelle 3 mois premium ; je passe à l'offre payante dans 1 mois; est-ce la raison pour laquelle Spoti...
  • 375 Views
  • 0 replies
  • 0 likes
  • Marantz
  • 375 Views
  • 0 replies
  • 0 likes

Superuser Contribution The web player leaks memory

After a couple of hours playing spotify with firefox, firefox is sucking 2gb+ of memory, and it just gets worse with more usage. I know it's spotify because I downloaded an addon that says which tab is using the memory.

  • Newbie
  • After a couple of hours playing spotify with firefox, firefox is sucking 2gb+ of memory, and it just gets worse with more usage. I know it's spotify because I downloaded an addon that says which...
  • richchain123
  • Newbie
  • 8512 Views
  • 11 replies
  • 2 likes
  • Web Player
  • 8512 Views
  • 11 replies
  • 2 likes

Equalizer does not exist on my phone

Hey! I bought a huawei p9 lite with spotify premium couple og days ago. To better the music quality om my old phones, I used equalizer, but on my new huawei the equalizer button does not exist at all. Help please?

  • Newbie
  • Hey! I bought a huawei p9 lite with spotify premium couple og days ago. To better the music quality om my old phones, I used equalizer, but on my new huawei the equalizer button does not exist at all...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

Neither the windows or web player versions of Spotify will work

For the past month or so, ever since I had a bad hard drive replaced, the desktop version of Spotify hasn't been working, so I have been forced to use the web player. The web player has been working fine until the other day, when it said I needed to ...

  • Casual Listener
  • For the past month or so, ever since I had a bad hard drive replaced, the desktop version of Spotify hasn't been working, so I have been forced to use the web player. The web player has been working ...
  • Quepa
  • Roadie
  • 478 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 478 Views
  • 3 replies
  • 0 likes

Solved!! Web Player no longer working/loading on Surface RT IE11

I have been using the Spotify Web Player on my Surface for a couple of weeks now. Did a restart on my Surface RT (due to updates), and now the Web Player will not load (and there is no Spotify App for the Surface RT on the WWindows Store). Everytime ...

  • Regular
  • I have been using the Spotify Web Player on my Surface for a couple of weeks now. Did a restart on my Surface RT (due to updates), and now the Web Player will not load (and there is no Spotify App fo...
  • 1000i
  • Casual Listener
  • 9823 Views
  • 10 replies
  • 5 likes
  • WRT
  • 9823 Views
  • 10 replies
  • 5 likes

Not working with Pioneer after latest update

Before the latest update I could use Spotify on my Pioneer receiver. Now it only shows "connecting..." when I connect the iPhone to the receiver via USB

  • Casual Listener
  • Before the latest update I could use Spotify on my Pioneer receiver. Now it only shows "connecting..." when I connect the iPhone to the receiver via USB
  • midiman
  • Music Fan
  • 2748 Views
  • 5 replies
  • 1 likes
  • 2748 Views
  • 5 replies
  • 1 likes

Question about caps

Hiya there, I was just wondering for the acctual reason is for the 3,333 song cap in spotify.And if there is somekinda workaround, apart from 2 accounts. Since that doesn't really work good with the cache files on phone and PC. Love, Peace & Music \m...

  • Gig Goer
  • Hiya there,   I was just wondering for the acctual reason is for the 3,333 song cap in spotify. And if there is somekinda workaround, apart from 2 accounts. Since that doesn't really work goo...
  • 284 Views
  • 0 replies
  • 0 likes
  • music
  • 284 Views
  • 0 replies
  • 0 likes