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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6758 Views
  • 47 replies
  • 6 likes
  • Other
  • 6758 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

Solved!! Music doesn't stop!

In the past few days, I've noticed that when playing an album, the music doesn't stop when the album is over. The artist's next album will automatically start to play. I don't see anything in settings to correct this issue. What's going on here?

  • Casual Listener
  • In the past few days, I've noticed that when playing an album, the music doesn't stop when the album is over. The artist's next album will automatically start to play. I don't see anything in setting...
  • kirashi
  • Community Legend
  • 3290 Views
  • 6 replies
  • 0 likes
  • Music Doesn't Stop
  • 3290 Views
  • 6 replies
  • 0 likes

Desktop NEEDS a history - Ridiculous that there is none

I love many of the features of Spotify. However who decided that there should be no history on the Desktop version??!?? This is a BASIC function of every other music player I've ever used and sorely needed on the desktop as I use it all the time on m...

  • Casual Listener
  • I love many of the features of Spotify.  However who decided that there should be no history on the Desktop version??!??  This is a BASIC function of every other music player I've ever used...
  • MartinStoichkov
  • Community Legend
  • 365 Views
  • 2 replies
  • 3 likes
  • Web Player
  • 365 Views
  • 2 replies
  • 3 likes

[All Platforms][Other] April fools genious plan

April 1 2017: post a message to non-premium users that they have discovered a premium feature when they hit the play button. Then allow the play button to start playing the music as always.

  • Newbie
  • April 1 2017: post a message to non-premium users that they have discovered a premium feature when they hit the play button. Then allow the play button to start playing the music as always.
  • 171 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Other
  • 171 Views
  • 0 replies
  • 0 likes

Liberal hacks - CANCELLED

Suck it Spotify - I don't need you or your liberal bull**bleep**. Adios punta

  • Newbie
  • Suck it Spotify - I don't need you or your liberal bull**bleep**.  Adios punta
  • leohead
  • Casual Listener
  • 281 Views
  • 1 replies
  • 2 likes
  • 281 Views
  • 1 replies
  • 2 likes

Playing music on Sonos through Windows Phone Spotify app

Hey, I was wondering if there will be a future update for the Spotify app for Windows Phone which will allow me to stream music to my Sonos devices like you can with the Android and iOS versions. Thanks in advance!

  • Newbie
  • Hey,    I was wondering if there will be a future update for the Spotify app for Windows Phone which will allow me to stream music to my Sonos devices like you can with the Android and iO...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

Songs suddenly stop while listening through Spotify Connect

Hi there,I noticed you might have some bugs related to Spotify Connect.Some songs just suddenly stop and skip to the next in the playlist.One of the song that the problem occurs with its The Siren - Graveyard. It happens with other songs too, but I c...

  • Casual Listener
  • Hi there, I noticed you might have some bugs related to Spotify Connect. Some songs just suddenly stop and skip to the next in the playlist. One of the song that the problem occurs with its ...
  • Leonardo
  • Roadie
  • 652 Views
  • 1 replies
  • 0 likes
  • iOS
  • 652 Views
  • 1 replies
  • 0 likes

Songs randomly pause[Ps4]

Hello everyone. I have an unusual issue i haven't seen online yet and i can't seem to figure it out.So. A few days ago i decided to set up a spare Linksys WRT54G router as a repeater in my home because i was having issues with dead zones in the house...

  • Newbie
  • Hello everyone. I have an unusual issue i haven't seen online yet and i can't seem to figure it out. So. A few days ago i decided to set up a spare Linksys WRT54G router as a repeater in my home bec...
  • 1250 Views
  • 0 replies
  • 0 likes
  • PlayStation
  • 1250 Views
  • 0 replies
  • 0 likes

Solved!! Spotify is used on another device

Hi guys,I have a big problem with Spotify. I can't seem to be playing any music on my laptop, it keeps stopping with a message saying "The music has been stopped as Spotify is being used on another device".But, I only use Spotify on one other device,...

  • Casual Listener
  • Hi guys, I have a big problem with Spotify. I can't seem to be playing any music on my laptop, it keeps stopping with a message saying "The music has been stopped as Spotify is being used on another...
  • Hubo
  • Community Legend
  • 1579 Views
  • 7 replies
  • 0 likes
  • Other
  • 1579 Views
  • 7 replies
  • 0 likes

Ad

Why is there more ads now than usually? People is going to use Youtube if you have ads after every song! Your listeners will be only the ones who has Premium and that is not me. Not good!

  • Newbie
  • Why is there more ads now than usually? People is going to use Youtube if you have ads after every song! Your listeners will be only the ones who has Premium and that is not me. Not good!
  • Hubo
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Spotify Connect with LIMITED internet

Hi all, I am trying to use spotify with my sonos play5 speaker while having wifi that is capped at 10GB and 512kbps. I have spotify premium and streaming is not an option. Anyone have good solutions? Question: If i setup Laptop1 with spotify music av...

  • Newbie
  • Hi all,   I am trying to use spotify with my sonos play5 speaker while having wifi that is capped at 10GB and 512kbps. I have spotify premium and streaming is not an option. Anyone have good s...
  • 835 Views
  • 0 replies
  • 0 likes
  • Connect
  • 835 Views
  • 0 replies
  • 0 likes

Issues with Thirtify - Spotify API

Is the Spotify API up to date?1) There are songs appearing in the Thirtify window that doesn't play in the browser as they no longer exists on my Spotify desktop app (deleted those songs months ago)2) There are also songs I added a month ago that are...

  • Casual Listener
  • Is the Spotify API up to date? 1) There are songs appearing in the Thirtify window that doesn't play in the browser as they no longer exists on my Spotify desktop app (deleted those songs months ago...
  • 281 Views
  • 0 replies
  • 0 likes
  • Other
  • 281 Views
  • 0 replies
  • 0 likes

I CANNOT SHARE MY MUSIC CORRECTLY ON FACEBOOK

Hi guys, I'm a songwriter, I want to shere my songs on Facebook, but I cannot... when I copy the link of my song and past to FB, the player doesn't appear, I can see just a picture... but when I do the same with other songs it works and I can listen ...

  • Newbie
  • Hi guys, I'm a songwriter, I want to shere my songs on Facebook, but I cannot... when I copy the link of my song and past to FB, the player doesn't appear, I can see just a picture... but when I do t...
  • 450 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 450 Views
  • 0 replies
  • 0 likes

LG Smart TV stops after playing a random number of songs

I have a LG Smart TV, more specifically 55UH850V with WebOS 3.0, just recently bought. Spotify starts fine and showns my playlists et.c. but stops after a random number of songs it stops and seems to freeze. Only possibility to get it working again i...

  • Casual Listener
  • I have a LG Smart TV, more specifically 55UH850V with WebOS 3.0, just recently bought. Spotify starts fine and showns my playlists et.c. but stops after a random number of songs it stops and see...
  • Dustinv
  • Casual Listener
  • 4501 Views
  • 7 replies
  • 4 likes
  • Other
  • 4501 Views
  • 7 replies
  • 4 likes

APP ISSUES WITH ROKU

LOOK, I PAY MONThLY TO HAVE SPOTIFY PREMIUM AND ALL THE APP DOES IS FREEZE ON MY ROKU. FIX THE **bleep**IN PROBLEM BY UPDATING YOUR **bleep** APP FOR ROKU. THANK YOU FOR WASTING MY TIME AND MONEY THUS FAR.

  • Newbie
  • LOOK, I PAY MONThLY TO HAVE SPOTIFY PREMIUM AND ALL THE APP DOES IS FREEZE ON MY ROKU. FIX THE **bleep**IN PROBLEM BY UPDATING YOUR **bleep** APP FOR ROKU.   THANK YOU FOR WASTING MY TIME AND ...
  • jean3601
  • Community Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • roku
  • 505 Views
  • 1 replies
  • 0 likes

Connotations and Denotation from Lyrics of the Specified Song

Hi, My name is Terrance. Im a spotify Premium user and I had an idea a day ago when I saw this website (Genius.com) that gave the actual lyrics to the song and what the Author ment by it. this is a very good idea because authors have tons of hidden m...

  • Newbie
  • Hi, My name is Terrance. Im a spotify Premium user and I had an idea a day ago when I saw this website (Genius.com) that gave the actual lyrics to the song and what the Author ment by it. this is a v...
  • 1332 Views
  • 0 replies
  • 0 likes
  • 1332 Views
  • 0 replies
  • 0 likes

Superuser Contribution How to find a playlist with a specific artist in it?

Hi Guys! I'm always wondering if there is a way to find playlists with a specific artist in it. For example: If I'm looking for a playlist with music of Beach House. How and where do I find such a playlist? Maybe it is impossible?

  • Regular
  • Hi Guys!   I'm always wondering if there is a way to find playlists with a specific artist in it. For example: If I'm looking for a playlist with music of Beach House. How and where do I find ...
  • MonicaM_Bogota
  • Roadie
  • 28449 Views
  • 1 replies
  • 0 likes
  • Other
  • 28449 Views
  • 1 replies
  • 0 likes

[All Platforms][Music] Pay more money to artists (especially to Thom York)

Just pay him money, thats all I want. I always have problems with importing music into spotify, so you could change that or you pay money to Thom York, he is worth it! Best solution would be, if both things happen. It wont be cheap, but to be honest ...

  • Roadie
  • Just pay him money, thats all I want.   I always have problems with importing music into spotify, so you could change that or you pay money to Thom York, he is worth it! Best solution would be...
  • Paulo23
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • All Platforms
    music
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Design

The Spotify menu looks clutered and messy please remove the friends tab or add the ability to remove or minimize the side tabs like the time bar for music you are listening to music, the friends tab and the side tab on the left.

  • Newbie
  • The Spotify menu looks clutered and messy please remove the friends tab or add the ability to remove or minimize the side tabs like the time bar for music you are listening to music, the friends tab ...
  • MartinStoichkov
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Delete option in Starred playlist wont work?

I have 125 songs in my Starred playlist. I want to delete some of them, but when I click on the delete button, it doens't do anything. The song stays, even when I refresh the page. Is it bugged? I can't add anymore songs,nor can I delete any.

  • Newbie
  • I have 125 songs in my Starred playlist. I want to delete some of them, but when I click on the delete button, it doens't do anything. The song stays, even when I refresh the page. Is it bugged? I ca...
  • TobiasYoung
  • Composer
  • 1047 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1047 Views
  • 1 replies
  • 0 likes

[WP 10] Offline UN-synchronizing

Dear Spotify Team, I am using Windows Phone 10 and Spotify Version 5.2.4.0. When I try to save the playlist or album offline, it downloads it and few minutes later, Spotify forgets that it downloaded and I have to re-download it. I believe the app de...

  • Newbie
  • Dear Spotify Team,   I am using Windows Phone 10 and Spotify Version 5.2.4.0.   When I try to save the playlist or album offline, it downloads it and few minutes later, Spotify forgets ...
  • 278 Views
  • 0 replies
  • 0 likes
  • Other
  • 278 Views
  • 0 replies
  • 0 likes