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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2324 Views
  • 19 replies
  • 6 likes
  • Other
  • 2324 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17843 Views
  • 8 replies
  • 2 likes
  • Other
  • 17843 Views
  • 8 replies
  • 2 likes

Mixtape isn`t working as it is supposed to

I`ve got Spotify on my Smartphone aswell as on my PC. Just to make that clear.There is a "new" feature called "My Mixtape" and it should check for the music I hear and put together a playlist with similar music. My friend told me, that on his device ...

  • Casual Listener
  • I`ve got Spotify on my Smartphone aswell as on my PC. Just to make that clear. There is a "new" feature called "My Mixtape" and it should check for the music I hear and put together a playlist ...
  • user-removed
  • Not applicable
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes

Spotify pauses, says account being used somewhere else

All of a sudden my spotify will pause and continuously do so almost every few seconds sometimes and the notification pops up saying "Your account is being used elsewhere". I changed my password and logged out so I know theres no one else with access ...

  • Newbie
  • All of a sudden my spotify will pause and continuously do so almost every few seconds sometimes and the notification pops up saying "Your account is being used elsewhere". I changed my password and l...
  • Melody
  • Spotify
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Song keeps appearing after being deleted

I have this song on my playlist that has been there since 2013. I've tried deleting it every single day, but for some reason it absolutely won't leave. It just keeps reappearing all the time. How do I get rid of it permanently???

  • Casual Listener
  • I have this song on my playlist that has been there since 2013. I've tried deleting it every single day, but for some reason it absolutely won't leave. It just keeps reappearing all the time. How do ...
  • user-removed
  • Not applicable
  • 2044 Views
  • 3 replies
  • 0 likes
  • phone
    reappearing
  • 2044 Views
  • 3 replies
  • 0 likes

I think an update messed up my spotify on devices that updated the app

Both my computer and main smart phone's spotify app is skipping through an entire playlist and landing on a random track only playing half a song until it repeats the process. But my tablet and alternate smart phone which did not update due to insufi...

  • Newbie
  • Both my computer and main smart phone's spotify app is skipping through an entire playlist and landing on a random track only playing half a song until it repeats the process. But my tablet and alter...
  • Melody
  • Spotify
  • 513 Views
  • 2 replies
  • 1 likes
  • Update bug across multiple platforms
  • 513 Views
  • 2 replies
  • 1 likes

Spotify installation of all time

Whenever I open Spotify it reinstalls the program as if it had an update every day, it has already 1 month that this is happening. Sometimes during playback too, it closes and reinstalls Spotify. I've already tried uninstalling and reinstalling the p...

  • Newbie
  • Whenever I open Spotify it reinstalls the program as if it had an update every day, it has already 1 month that this is happening. Sometimes during playback too, it closes and reinstalls Spotify. I'v...
  • Melody
  • Spotify
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

[Android 7.1, Google Pixel] Remote control widget dying or not starting

Brief description of the issue:When I first start Spotify and play music, the notification widget appears, but after a while, it disappears from the notifications area. It sometimes dies while Spotify is still playing music. Starting and stopping the...

  • Regular
  • Brief description of the issue: When I first start Spotify and play music, the notification widget appears, but after a while, it disappears from the notifications area. It sometimes dies while Spot...
  • Melody
  • Spotify
  • 1538 Views
  • 7 replies
  • 0 likes
  • Android
    Android 7.1
    Mobile
    nougat
    pixel
  • 1538 Views
  • 7 replies
  • 0 likes

Autoplay ads on internet browser stops spotify reproduction

Hello:I'm a premium user but still while using spotify and navigating on internet, the autoplay video ads on the pages, stops Spotify reproduction, It would be nice to have the option that NOTHING outside spotify can pause/stop the reproduction, it i...

  • Newbie
  • Hello: I'm a premium user but still while using spotify and navigating on internet, the autoplay video ads on the pages, stops Spotify reproduction, It would be nice to have the option that NOT...
  • Melody
  • Spotify
  • 621 Views
  • 1 replies
  • 0 likes
  • audio advertisements
  • 621 Views
  • 1 replies
  • 0 likes

[Desktop] Daily Mix on Desktop

Whenever I play my daily mix songs just skip. I select dailymix and one song will play and the next song following will play for three seconds and skip for about 15 songs. I can't go back and play...it will just skip more songs. I have a paid subscri...

  • Casual Listener
  • Whenever I play my daily mix songs just skip. I select dailymix and one song will play and the next song following will play for three seconds and skip for about 15 songs. I can't go back and play......
  • Melody
  • Spotify
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Random music playing after ads

Some cheesy music plays after a selection of ads are done playing, it happens randomly. Its uninteruptable so I have to wait for it to stop playing before continueing on with my music. I do not have any 3rd party software added, only spotify. Please ...

  • Regular
  • Some cheesy music plays after a selection of ads are done playing, it happens randomly. Its uninteruptable so I have to wait for it to stop playing before continueing on with my music. I do not have ...
  • user-removed
  • Not applicable
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Web View Login screen not opening

Hi Team, i am using nexus 6p wth android 7.0 Nougut and login to spotify from India Working Fine but my friend From USA login on spotify with same device nothing happens even web view login screen not opening. so can you please what is the its loggin...

  • Regular
  • Hi Team,   i am using nexus 6p wth android 7.0 Nougut and login to spotify from India Working Fine but my friend From USA login on spotify with same device nothing happens even web view login ...
  • user-removed
  • Not applicable
  • 1279 Views
  • 8 replies
  • 0 likes
  • 1279 Views
  • 8 replies
  • 0 likes

[Mac] Sorting bugs on Local Files page

Initially, I thought it was an isolated issue for me, but looks like more people are seeing this over here. What happens is that when you click "Album" or "Artist" on the Local Files page to sort alphabetically based on these parameters, the sorting ...

Captura de Tela 2016-11-21 às 23.19.57.png Captura de Tela 2016-11-21 às 23.20.09.png
  • Community Legend
  • Initially, I thought it was an isolated issue for me, but looks like more people are seeing this over here.  What happens is that when you click "Album" or "Artist" on the Local Files pag...
  • user-removed
  • Not applicable
  • 529 Views
  • 5 replies
  • 0 likes
  • Mac
  • 529 Views
  • 5 replies
  • 0 likes

Playlist/Songs stop playing

I've been experiencing this issue for the past hours: either while a song is playing or at the end of the song before the new one starts (while I'm listening to a playlist), the music stops on its own, and the weird thing is that there are strange be...

  • Casual Listener
  • I've been experiencing this issue for the past hours: either while a song is playing or at the end of the song before the new one starts (while I'm listening to a playlist), the music stops on its ow...
  • Melody
  • Spotify
  • 506 Views
  • 6 replies
  • 1 likes
  • Android
  • 506 Views
  • 6 replies
  • 1 likes

Trouble with logitech squeezebox spotify login with facebook account.

I have bought a logitech squeezebox radio, and I tried to use spotify on it. Im using the facebook account to login to it. I have tried using this page: https://support.spotify.com/us/learn-more/faq/#!/article/connect-devices to get a new username an...

  • Regular
  • I have bought a logitech squeezebox radio, and I tried to use spotify on it. Im using the facebook account to login to it. I have tried using this page: https://support.spotify.com/us/learn-...
  • scartsjer
  • Casual Listener
  • 5530 Views
  • 14 replies
  • 0 likes
  • 5530 Views
  • 14 replies
  • 0 likes

Premium te weinig maanden gekregen.

In December was er een actie van spotify waarbij je bij 1 maand premium (10,-) 3 maanden lang premium zou krijgen. Ik heb 10 december mijn spotify premium aangesloten voor 10,- en zag daarna bij mijn accountgegevens dat mijn premium maar tot 10 janua...

  • Newbie
  • In December was er een actie van spotify waarbij je bij 1 maand premium (10,-) 3 maanden lang premium zou krijgen. Ik heb 10 december mijn spotify premium aangesloten voor 10,- en zag daarna bij mijn...
  • Deuxxmille
  • Newbie
  • 334 Views
  • 2 replies
  • 0 likes
  • Other
  • 334 Views
  • 2 replies
  • 0 likes

Happy Holiday genre missing on Web Player

The Happy Holiday genre disappeared when the new version of the web player launched last week. I can see it on my mobile app, but when I log in on my computer to the Web Player, I still cannot find it (see attached screenshot). Thanks

  • Casual Listener
  • The Happy Holiday genre disappeared when the new version of the web player launched last week. I can see it on my mobile app, but when I log in on my computer to the Web Player, I still cannot find i...
  • 186 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 186 Views
  • 0 replies
  • 0 likes

Blackberry

I'd previously downloaded the Spotify App onto my BlackBerry Classic via Blackberry World (sometime in 2015). I just got a new Classic and tried to install Spotify again but I cannot find it in Blackberry AppWorld. Any idea where I can find it again?...

  • Casual Listener
  • I'd previously downloaded the Spotify App onto my BlackBerry Classic via Blackberry World (sometime in 2015). I just got a new Classic and tried to install Spotify again but I cannot find it in Black...
  • 409 Views
  • 0 replies
  • 1 likes
  • BB10
  • 409 Views
  • 0 replies
  • 1 likes

iphone/ipod app crashes

App crashes on latest iOS version (as of 9 November 2016). 

  • Music Fan
  • App crashes on latest iOS version (as of 9 November 2016). 
  • user-removed
  • Not applicable
  • 499 Views
  • 11 replies
  • 0 likes
  • Mac
  • 499 Views
  • 11 replies
  • 0 likes

offline

Same problem as others but no reasonable solution. Constantly Spotify tells me I'm offline when I clearly have an internet signal. Yes you can log out, or close the app, or go to settings and turn offline on and off again but its ridiculous how often...

  • Regular
  • Same problem as others but no reasonable solution. Constantly Spotify tells me I'm offline when I clearly have an internet signal. Yes you can log out, or close the app, or go to settings and turn of...
  • user-removed
  • Not applicable
  • 917 Views
  • 9 replies
  • 0 likes
  • Windows Phone
  • 917 Views
  • 9 replies
  • 0 likes

Spotify Premium not working on Wifi - Andoroid or iOS etc...

We recently went to Spotify Premium and Spotify seems to launch but gets into the launch screen and then drops out. THis mostly occurs using mobile devices on our WiFi. Spotify works OK if we go strickly to cellular connectivity and drops out when we...

  • Casual Listener
  • We recently went to Spotify Premium and Spotify seems to launch but gets into the launch screen and then drops out. THis mostly occurs using mobile devices on our WiFi. Spotify works OK if we go stri...
  • user-removed
  • Not applicable
  • 502 Views
  • 5 replies
  • 0 likes
  • 502 Views
  • 5 replies
  • 0 likes

Marantz M-CR610 Won't Connect (06.12.2016)

Trying to connect this morning to Spotify from Marantz unit (MCR-610), does not login. The display show this Message: "there was a problem connecting to spotify". There was no problems with other devices (iOS app, desktop). Are there any known issues...

  • Newbie
  • Trying to connect this morning to Spotify from Marantz unit (MCR-610), does not login. The display show this Message: "there was a problem connecting to spotify". There was no problems with other dev...
  • 584 Views
  • 0 replies
  • 0 likes
  • Login
  • 584 Views
  • 0 replies
  • 0 likes