Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10099 Views
  • 72 replies
  • 9 likes
  • Other
  • 10099 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20008 Views
  • 9 replies
  • 2 likes
  • Other
  • 20008 Views
  • 9 replies
  • 2 likes

No Radio Stations on Web Player

Hi, I use Firefox on a Mac OS X and usually play Spotify through the browser web player. Recently, all my radio stations disappeared. When I go to the web player page, an error message comes up: "Oops, something went wrong. Please reload the page." B...

  • Newbie
  • Hi, I use Firefox on a Mac OS X and usually play Spotify through the browser web player.  Recently, all my radio stations disappeared. When I go to the web player page, an error message comes up...
  • 498 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 498 Views
  • 0 replies
  • 0 likes

[Mobile] What Premium??

Entiendo que sea una plataforma para musica streaming pero por que 99 mensuales si sklo escucho 1 hora de su servicio a lo máximo 2 durante el dua. Ej pensado mejor descargar los artistas que frecuento y dejar de lado la app. Que podrían ofrecer para...

  • Newbie
  • Entiendo que sea una plataforma para musica streaming pero por que 99 mensuales si sklo escucho 1 hora de su servicio a lo máximo 2 durante el dua. Ej pensado mejor descargar los artistas que frecuen...
  • 1170 Views
  • 0 replies
  • 0 likes
  • 1170 Views
  • 0 replies
  • 0 likes

Confused

Hi there I need some help im on a chrome book that is owned by my school and everytime i log into spotify (keep in mind it is unblocked) i keep getting a notification saying oops something wrong with the playback reload the page and it doesn't help a...

  • Casual Listener
  • Hi there I need some help im on a chrome book that is owned by my school and everytime i log into spotify (keep in mind it is unblocked) i keep getting a notification saying oops something wrong with...
  • Bittencourt
  • Spotify Star
  • 1137 Views
  • 5 replies
  • 0 likes
  • Web Player
  • 1137 Views
  • 5 replies
  • 0 likes

Advantageous membership (continuous but limited)

We want to create economic membership platform which company giving media service different famous brand ( include spotify netflix etc... ) but it will be a limited quota.when spotify be not supported,we will supply to users alternative membership wi...

  • Newbie
  • We want to create economic membership platform which company giving media service different famous brand (  include spotify netflix etc... ) but it will be a limited quota.when spotify be not su...
  • 793 Views
  • 0 replies
  • 0 likes
  • Android
    Partnership
  • 793 Views
  • 0 replies
  • 0 likes

Downloads/Downloading/ Ability To Choose/ Offline

This has most likely already been stated multiple times, but they need to give us the choice of what songs actually download for offline use and what we just want saved to our library for listening with internet connection. I thought that there was s...

  • Casual Listener
  • This has most likely already been stated multiple times, but they need to give us the choice of what songs actually download for offline use and what we just want saved to our library for listening w...
  • xMissMissyMeow
  • Casual Listener
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

device list duplicates

i have an echo connected to one amp through 2 amp inputs.one input in through the amp direct input , called aux. the other runs through my blusound device so that I may get the benefit of the dac. i need to do it this way becasse blusound has no api ...

  • Casual Listener
  • i have an echo connected to one amp through 2 amp inputs. one input in through the amp direct input , called aux.   the other runs through my blusound device so that I may get the benefit of ...
  • 270 Views
  • 0 replies
  • 0 likes
  • Other
  • 270 Views
  • 0 replies
  • 0 likes

Edit Devices List?

I feel like this should be easy to do, but I can't seem to figure it out or find an answer online.. How do I edit the devices linked to my spotify account? I am looking for a list of all the devices which have at some point accessed by account and I ...

  • Casual Listener
  • I feel like this should be easy to do, but I can't seem to figure it out or find an answer online..   How do I edit the devices linked to my spotify account? I am looking for a list of all the...
  • steven30
  • Casual Listener
  • 11888 Views
  • 2 replies
  • 4 likes
  • Other
  • 11888 Views
  • 2 replies
  • 4 likes

Solved!! Wrong language Album

The album "Escucha" from Laura Pausini (https://open.spotify.com/album/3erbmiWdMAOvzG7FbpZnhL) is listed as the spanish version of the album, but several tracks are from the Italian album (https://open.spotify.com/album/6ahF37oCJIe5Q1n7z7Z3WT) for ex...

  • Newbie
  • The album "Escucha" from Laura Pausini (https://open.spotify.com/album/3erbmiWdMAOvzG7FbpZnhL) is listed as the spanish version of the album, but several tracks are from the Italian album (https://op...
  • osornios
  • Spotify Star
  • 927 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 927 Views
  • 1 replies
  • 0 likes

More intuitive and appealing UI for Spotify app on Smart TVs and other streaming devices

I am a long time user of Spotify, I remember starting to use it my sophomore year of college. As an obsessed music fan I firmly believe Spotify is the best streaming service currently on the market when it comes to their selection and unique algorith...

  • Visitor
  • I am a long time user of Spotify, I remember starting to use it my sophomore year of college.  As an obsessed music fan I firmly believe Spotify is the best streaming service currently on the ma...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Spotify can no longer launch on PS4

I'm upset Spotify is abusing the FCC Agreement by reling an update that prevents the app to run on the PS4 Platform, it would be great if a immediate fix is applied because reporting a false app on the PS Store is the thing i dont want to do, i love ...

  • Regular
  • I'm upset Spotify is abusing the FCC Agreement by reling an update that prevents the app to run on the PS4 Platform, it would be great if a immediate fix is applied because reporting a false app on t...
  • trletts
  • Newbie
  • 1282 Views
  • 1 replies
  • 2 likes
  • PlayStation
    Sony
  • 1282 Views
  • 1 replies
  • 2 likes

Chromecast audio won't connect

I've got a chromecast audio that I usually connect to spotify. However I can no longer use this to listen to spotify. Spotify on my android phone shows/sees the chromecast audio but is unable to complete connection to the device.All other apps can co...

  • Newbie
  • I've got a chromecast audio that I usually connect to spotify. However I can no longer use this to listen to spotify. Spotify on my android phone shows/sees the chromecast audio but is unable to comp...
  • Patrislav
  • Casual Listener
  • 686 Views
  • 3 replies
  • 3 likes
  • 686 Views
  • 3 replies
  • 3 likes

Can't rearrange tracks in a playlist (desktop/google chrome)

I can't rearrange the tracks on my playlists. Clicking the Song/Album/Artist columns do nothing, either. EDIT: Okay, it looks like it just doesn't work on the web player. I downloaded the app and that works.

  • Casual Listener
  • I can't rearrange the tracks on my playlists. Clicking the Song/Album/Artist columns do nothing, either.  EDIT: Okay, it looks like it just doesn't work on the web player. I downloaded the app ...
  • forestkiid
  • Casual Listener
  • 997 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 997 Views
  • 2 replies
  • 0 likes

Offline Album/Artist or playlist Search

When you're in offline mode it would be very helpful if we could search for an album, artist or playlist that's in our saved songs without having to be connected to the internet.

  • Newbie
  • When you're in offline mode it would be very helpful if we could search for an album, artist or playlist that's in our saved songs without having to be connected to the internet.
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Listening to Spotify on Echo AND Dot

I bought an echo - so my wife wanted one too - so I bought her a dot "Amazon music on Echo" was not working for me - the voice recognition is just not good enough - and I would rarely get the music I aksed for (I have a pretty clear voice, the tech j...

  • Newbie
  • I bought an echo - so my wife wanted one too - so I bought her a dot  😉 "Amazon music on Echo" was not working for me - the voice recognition is just not good enough - and I would rarely get t...
  • 678 Views
  • 0 replies
  • 0 likes
  • 678 Views
  • 0 replies
  • 0 likes

Windows Phone users deserve the same treatment

Yes, this was asked before, but you guys don't seem to get it here. Therefore here is yet another angry Windows Phone spotify user post: Dear spotify developers, As of yesterday I am a spotify premium user and while I find it a huge improvement on my...

  • Regular
  • Yes, this was asked before, but you guys don't seem to get it here. Therefore here is yet another angry Windows Phone spotify user post:   Dear spotify developers,   As of yesterday...
  • havenemperor
  • Regular
  • 3175 Views
  • 15 replies
  • 24 likes
  • WP 8
  • 3175 Views
  • 15 replies
  • 24 likes

[All Platforms][Other] Bring back the ability to share a song with a user

I like sharing songs with specific family and friends, but it looks like that option was removed. Now, it only allows me to share a song with all of my followers. Please bring back the inbox and ability to message other users directly.

  • Newbie
  • I like sharing songs with specific family and friends, but it looks like that option was removed.  Now, it only allows me to share a song with all of my followers. Please bring back the inbox an...
  • Hubo
  • Community Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 543 Views
  • 1 replies
  • 0 likes

Tacky

I think it's tacky not to have customer service I don't have time to do extra searches for thing to should be readily accessible with my paid subscription

  • Newbie
  • I think it's tacky not to have customer service I don't have time to do extra searches for thing to should be readily accessible with my paid subscription
  • Hubo
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Business proposition/partnership

Hi,I need to contact business development department with some business proposition/partnership.What is the best way to proceed?Please suggest.Also, you can reach me at 617-510-6176 (Mobile) or via email:shklyar.eugene@gmail.comThank you,Eugene

  • Newbie
  • Hi, I need to contact business development department with some business proposition/partnership. What is the best way to proceed? Please suggest. Also, you can reach me at 617-510-6176 (Mobi...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Playlist won't work and I can't delete it

I created a playlist yesterday on my Android mobile, downloaded it and went offline to try to listen to it (I am currently a premium user), but when I opened it on mobile it got stuck on the loading screen and when I tried to access the menu it came ...

  • Newbie
  • I created a playlist yesterday on my Android mobile, downloaded it and went offline to try to listen to it (I am currently a premium user), but when I opened it on mobile it got stuck on the loa...
  • 280 Views
  • 0 replies
  • 2 likes
  • 280 Views
  • 0 replies
  • 2 likes

Prudutos

Seria legal se tivesse produtos da marca, como camisas, moleskine, etc.

  • Newbie
  • Seria legal se tivesse produtos da marca, como camisas, moleskine, etc.
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes