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Please see below the most popular frequently asked questions.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12593 Views
  • 8 replies
  • 0 likes
  • Other
  • 12593 Views
  • 8 replies
  • 0 likes

Solved!! Marantz M-CR510 and Spotify Streaming Quality

I recently purchased a M-CR510 and I'm very disapointed with the sound quality of Spotify, is there a way to check the bitrate I'm getting? M-CR510 User Manual.pdf Spotify, page 37.

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  • Gig Goer
  • I recently purchased a  M-CR510 and I'm very disapointed with the sound quality of Spotify, is there a way to check the bitrate I'm getting?   M-CR510 User Manual.pdf Spotify, page...
  • SHADEYMAN-GB
  • Gig Goer
  • 6190 Views
  • 7 replies
  • 0 likes
  • Marantz
  • 6190 Views
  • 7 replies
  • 0 likes

Solved!! Cannot connect my account with facebook

Hello.I used to have (about 1-2 years ago) a spotify account that was created using facebook, but I deleted my facebook account.Right now, for some months I've been using a new spotify account because my old account was lost.I now also have a new fac...

  • Casual Listener
  • Hello. I used to have (about 1-2 years ago) a spotify account that was created using facebook, but I deleted my facebook account. Right now, for some months I've been using a new spotify account ...
  • Dreadlord
  • Community Legend
  • 474 Views
  • 3 replies
  • 0 likes
  • Mac
    Web Player
  • 474 Views
  • 3 replies
  • 0 likes

Song deleted

I don't know if it's the right section. Sorry for this and sorry for my bad english! Can I recover accidentally a song deleted from the list?I didn't delete it! And i can't remember the name or author. It was part of the "News of the week" a few week...

  • Newbie
  • I don't know if it's the right section. Sorry for this and sorry for my bad english!   Can I recover accidentally a song deleted from the list ? I didn't delete it ! &...
  • Dreadlord
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Other
  • 148 Views
  • 1 replies
  • 0 likes

My Year in Music page tells me to update my browser, but my browser is up to date. Help?

I'm using chrome on mac, also tried it on firefox and I got the exact same message telling me to update my browser.

  • Casual Listener
  • I'm using chrome on mac, also tried it on firefox and I got the exact same message telling me to update my browser.
  • Painquake
  • Regular
  • 1244 Views
  • 6 replies
  • 5 likes
  • 1244 Views
  • 6 replies
  • 5 likes

Less Chinese songs

Why some of the Chinese songs couldn't found in Spotify? Even some of the artist's new album are not found in their artist page. Is it because of copyright?

  • Regular
  • Why some of the Chinese songs couldn't found in Spotify? Even some of the artist's new album are not found in their artist page. Is it because of copyright?
  • IMIAN
  • Regular
  • 236 Views
  • 1 replies
  • 0 likes
  • Other
  • 236 Views
  • 1 replies
  • 0 likes

Is there any Chinese new music list ?

It's very inconvenient to find new Taiwan albums. When I check out the new released music, they are all English songs. I have to know first that a particular Taiwanese artist just release a new album , then search for it . Is there any possibility th...

  • Casual Listener
  • It's very inconvenient to find new Taiwan albums. When I check out the new released music, they are all  English songs. I have to know first  that a particular Taiwanese artist just release...
  • IMIAN
  • Regular
  • 8726 Views
  • 1 replies
  • 3 likes
  • Other
  • 8726 Views
  • 1 replies
  • 3 likes

Subwoofer im Auto

Es kommt kein ton aus meinem subwoofer wenn ich über spotify Musik abspiele.Bin über Bluetooth mit meinem Autoradio verbunden.Der Subwoofer funktioniert bei normalen Betrieb, Radio,CD oder mit USB Stick einwandfrei.

  • Newbie
  • Es kommt kein ton aus meinem subwoofer wenn ich über spotify Musik abspiele. Bin über Bluetooth mit meinem Autoradio verbunden. Der Subwoofer funktioniert bei normalen Betrieb, Radio,CD oder mit US...
  • 308 Views
  • 0 replies
  • 0 likes
  • Connect
  • 308 Views
  • 0 replies
  • 0 likes

Discover Weekly not updating for weeks

Hello,I have a problem which the feature/playlist "Discovery Weekly".It seems to me it is not working for weeks now. I am quite sure it was created once and never updated since then.In addition to that the list is totally not fitting my music behavio...

  • Newbie
  • Hello, I have a problem which the feature/playlist "Discovery Weekly". It seems to me it is not working for weeks now. I am quite sure it was created once and never updated since then. In ad...
  • 186 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 186 Views
  • 0 replies
  • 0 likes

Starred playlist

Hi, I accidentally deleted my starred playlist and I would really like it back if there is anything you could do please, thanks

  • Newbie
  • Hi, I accidentally deleted my starred playlist and I would really like it back if there is anything you could do please, thanks
  • 146 Views
  • 0 replies
  • 0 likes
  • Music
  • 146 Views
  • 0 replies
  • 0 likes

Problem logging with due to country setting

From 2013 til 2014 I used SPOTIFY in koreathen in the mid 2014 I moved to another country and now I’m back in korea. I have been in korea for about 4 months and I didn’t had any problem using SPOTIFY. But I suddenly had problem logging in few days ag...

  • Regular
  • From 2013 til 2014 I used SPOTIFY in korea then in the mid 2014 I moved to another country and now I’m back in korea.    I have been in korea for about 4 months and I didn’t had any prob...
  • lelelem
  • Newbie
  • 209 Views
  • 1 replies
  • 1 likes
  • Other
  • 209 Views
  • 1 replies
  • 1 likes

Son ps4

Bonjour j'aimerai savoir comment modifier le volume de spotify sur ps4 car la musique est vraimebt forte et prend le dessus sur les jeuxMerci beaucoup d'avoir lu !

  • Newbie
  • Bonjour j'aimerai savoir comment modifier le volume de spotify sur ps4 car la musique est vraimebt forte et prend le dessus sur les jeux Merci beaucoup d'avoir lu !
  • 90 Views
  • 0 replies
  • 0 likes
  • Music
  • 90 Views
  • 0 replies
  • 0 likes

Randomly deleting off line content on WP?

I've used Spotify on iOS and Android and never had this issue. What happens is you make the content available off line, today I made 1 album available, It was playing away, I skipped a song and the music never came on, I looked at the phone the off l...

  • Visitor
  • I've used Spotify on iOS and Android and never had this issue.  What happens is you make the content available off line, today I made 1 album available,  It was playing away, I skipped...
  • 125 Views
  • 0 replies
  • 0 likes
  • WP
    WP 8
  • 125 Views
  • 0 replies
  • 0 likes

Solved!! I Can't listen a specific playlist

Hi Guys I have this Playlist but I can't listen, the songs are not found when I want to play.Thanks! PlayList

  • Casual Listener
  • Hi Guys I have this Playlist but I can't listen, the songs are not found when I want to play. Thanks!   PlayList
  • Bittencourt
  • Spotify Star
  • 1821 Views
  • 3 replies
  • 0 likes
  • Music
    Other
  • 1821 Views
  • 3 replies
  • 0 likes

Where to find complete following list?

Hi allIs there anywhere I can find a complete list of the users and artists I follow?I'd like to tidy up but neither the Mac app, browser version and iOS app show everyone when clicking 'following' on my profile - it just shows a few hundred and I've...

  • Roadie
  • Hi all Is there anywhere I can find a complete list of the users and artists I follow? I'd like to tidy up but neither the Mac app, browser version and iOS app show everyone when clicking 'foll...
  • Bittencourt
  • Spotify Star
  • 1498 Views
  • 3 replies
  • 1 likes
  • Other
  • 1498 Views
  • 3 replies
  • 1 likes

Strange device in account

Hi everyone,I have the problem that since about an hour, a stranger is in my Spotify account. It's a PlayStation 4. I have never logged into Spotify with a PlayStation 4, I don't even know anyone having one. I tried changing the password and the opti...

  • Newbie
  • Hi everyone, I have the problem that since about an hour, a stranger is in my Spotify account. It's a PlayStation 4. I have never logged into Spotify with a PlayStation 4, I don't even know anyone...
  • Bittencourt
  • Spotify Star
  • 635 Views
  • 1 replies
  • 0 likes
  • WRT
  • 635 Views
  • 1 replies
  • 0 likes

Hi

My friend is in Spotify with Facebook. He has prerium user. He can't remember his password to Facebook. How he can terminate premiun contract?

  • Newbie
  • My friend is in Spotify with Facebook. He has prerium user. He can't remember his password to Facebook. How he can terminate premiun contract?
  • Bittencourt
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Connect
  • 169 Views
  • 1 replies
  • 0 likes

Can't listen local files in Windows Phone

Hello! I started using Spotify Premium and i realiced that I can't listen my music (which is in my computer). When I tried to sync I receive this message and i can't even see my files in the phone.

wp_ss_20160104_0005.png
  • Newbie
  • Hello! I started using Spotify Premium and i realiced that I can't listen my music (which is in my computer). When I tried to sync I receive this message and i can't even see my files in the phone. ...
  • Bittencourt
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Music
    WP
  • 157 Views
  • 1 replies
  • 0 likes

Spotify not working well on PS4

Hello Spotify isn't working really well on my PlayStation 4. It doesn't play songs instantly, instead I've got to press multiple times on X to start them, not only 3-4 times, more than over 20 times. Once it starts, it goes well through the playlist,...

  • Casual Listener
  • Hello   Spotify isn't working really well on my PlayStation 4. It doesn't play songs instantly, instead I've got to press multiple times on X to start them, not only 3-4 times, more than over ...
  • Sacramentum
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • Other
  • 375 Views
  • 2 replies
  • 0 likes

Collaborative Playlist Visible

Hi,How can I turn my collaborative playlist visible on my perfil?

  • Casual Listener
  • Hi, How can I turn my collaborative playlist visible on my perfil?
  • Nico
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Other
  • 162 Views
  • 1 replies
  • 0 likes