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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3725 Views
  • 28 replies
  • 6 likes
  • Other
  • 3725 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18260 Views
  • 8 replies
  • 2 likes
  • Other
  • 18260 Views
  • 8 replies
  • 2 likes

Discover Weekly - international songs due to hidden playlists?

Hi All For some time, my discover weekly playlist has always had a few Latin American songs in it, despite me not speaking Spanish or being a follower of this music. Since Your Daily Mix, this hasn't been an issue for me, but today having found an ap...

  • Newbie
  • Hi All   For some time, my discover weekly playlist has always had a few Latin American songs in it, despite me not speaking Spanish or being a follower of this music.   Since Your Dail...
  • 321 Views
  • 0 replies
  • 0 likes
  • Other
  • 321 Views
  • 0 replies
  • 0 likes

Improve, "Behind the Lyrics"

Hey there Spotify R&D. You've made a good start w/your Behind the Lyrics feature. Now please improve on it. Please follow Pandora's lead and: 1) Improve the access system so people who don't want want it don't inadvertently swipe into it (I see lots ...

  • Newbie
  • Hey there Spotify R&D.  You've made a good start w/your Behind the Lyrics feature.  Now please improve on it.  Please follow Pandora's lead and: 1) Improve the access system so peo...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Artists tab only showing "followed" artists.

Ever since the web player update the only artists showing up in the artists tab are the ones that I'm following. Is this going to be another backwards "feature" that makes things more difficult for people who use your service or is there a fix planne...

  • Casual Listener
  • Ever since the web player update the only artists showing up in the artists tab are the ones that I'm following. Is this going to be another backwards "feature" that makes things more difficult for p...
  • 216 Views
  • 0 replies
  • 2 likes
  • Web Player
  • 216 Views
  • 0 replies
  • 2 likes

Play track for few seconds before playing next Spotify web player

I have noticed that I am now redirect to open.spotify instead of play.spotify and I am having problems with playback. Randomly it will reach a song play it for 5 seconds then switch to the next (Says "Oooops, something went wrong with the playback.")...

  • Newbie
  • I have noticed that I am now redirect to open.spotify instead of play.spotify and I am having problems with playback. Randomly it will reach a song play it for 5 seconds then switch to the next (Says...
  • 261 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 261 Views
  • 0 replies
  • 1 likes

Year in Spotify: 2016

Will we get to see our personal 2016 statistics like we did in 2015?I really enjoyed seeing which song I had listened to the most and the artists too. Hopefully Ill get to see this this year as well.

  • Newbie
  • Will we get to see our personal 2016 statistics like we did in 2015? I really enjoyed seeing which song I had listened to the most and the artists too. Hopefully Ill get to see this this year as w...
  • Patsuann
  • Newbie
  • 302 Views
  • 2 replies
  • 1 likes
  • 302 Views
  • 2 replies
  • 1 likes

quitted Premium becuz WIN10 Mobile app is too poor...

hey there! I'm using spotify premium since 3 years.i bought a lumia 950xl and hoped that the spotify-app will finally work on THIS phone (on my other lumias, it didn't) but - also just "loading" or when i want to start a song - the song stops playing...

  • Newbie
  • hey there!   I'm using spotify premium since 3 years. i bought a lumia 950xl and hoped that the spotify-app will finally work on THIS phone (on my other lumias, it didn't)   but - also...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Windows Surface can't download Spotify

Hello!If it isn't obvious by my horrible Subject Tittle.. It's my first time having a problem with Spotify...I've had the App on my iPhone for a while now and wanted to have it on my Windows Surface but its not in the store and it can't be downloaded...

  • Newbie
  • Hello! If it isn't obvious by my horrible Subject Tittle.. It's my first time having a problem with Spotify... I've had the App on my iPhone for a while now and wanted to have it on my Windows Surf...
  • 425 Views
  • 0 replies
  • 0 likes
  • 425 Views
  • 0 replies
  • 0 likes

Why was the Holiday Theme Category removed from the selection of Genres under "Browse"?

I see with the new web player upgrade that the Holiday genre was eliminated, but it's December 1st and I want to play the Christmas playlists that were just available 20 minutes ago. Help!

  • Casual Listener
  • I see with the new web player upgrade that the Holiday genre was eliminated, but it's December 1st and I want to play the Christmas playlists that were just available 20 minutes ago. Help!
  • kbrooksc
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 225 Views
  • 1 replies
  • 0 likes

Polk Audio Omni A1 - Troubleshooting

I am having connection issues with my Polk Audio Omni A1. I launch the music and it will play at times for an hour without interuption. Sometimes even more but randomly cuts out at one point and we have to strt it up again. Has anyone heard of this a...

  • Newbie
  • I am having connection issues with my Polk Audio Omni A1.  I launch the music and it will play at times for an hour without interuption.  Sometimes even more but randomly cuts out at one po...
  • 452 Views
  • 0 replies
  • 0 likes
  • 452 Views
  • 0 replies
  • 0 likes

Can't buy a gift card online... :(

Please, does someone know how I can buy a gift card? I've been trying it for a loooong time, too many times, but I can't get it. I select the 3-months card, I start paying it, I fill in the form, but finally the process is not complete. Is there any ...

  • Newbie
  • Please, does someone know how I can buy a gift card? I've been trying it for a loooong time, too many times, but I can't get it. I select the 3-months card, I start paying it, I fill in the form, but...
  • OviiiOne
  • Community Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

New web player has disappeared and now Completely BROKEN

So apparently spotify in their infinite wisdom has decided to completely rework their web player and by rework I mean completely demolish and reskin it to be more mobile friendly, and by mobile friendly I mean not work at all in browsers - instead it...

  • Casual Listener
  • So apparently spotify in their infinite wisdom has decided to completely rework their web player and by rework I mean completely demolish and reskin it to be more mobile friendly, and by mobile ...
  • 393 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 393 Views
  • 0 replies
  • 0 likes

[Music] Dissapearing functions...leads to a dissapearing audience...

How come you take away our functions and then ignore us - YOUR AUDIENCE. We're the ones paying you. Not the record companies - they want to make money off you. WE - the listeners pay your bills. This exact same thread has been spun over and over and ...

  • Regular
  • How come you take away our functions and then ignore us - YOUR AUDIENCE. We're the ones paying you. Not the record companies - they want to make money off you. WE - the listeners pay your bills. This...
  • 195 Views
  • 0 replies
  • 0 likes
  • music
  • 195 Views
  • 0 replies
  • 0 likes

Google home goes silent playing spotify playlist

Ive noticed this only in the last few days. Spotify, while playing a random Christmas playlist, silences the music and only starts playing again randomly. If i look on my Note 4 to the spotify app, it says it is still playing to my google home and te...

  • Newbie
  • Ive noticed this only in the last few days. Spotify, while playing a random Christmas playlist, silences the music and only starts playing again randomly. If i look on my Note 4 to the spotify app, i...
  • 554 Views
  • 0 replies
  • 0 likes
  • 554 Views
  • 0 replies
  • 0 likes

Offspring Albums not available anymore

Hello, I was listening to Offspring Albums this month, mostly Conspiracy of One but since yesterday it's not there. Most of their albums are gone.For me, when I go on the link above, all songs are grayed out, I cannot listen to any of them. And when ...

  • Regular
  • Hello,   I was listening to Offspring Albums this month, mostly Conspiracy of One but since yesterday it's not there. Most of their albums are gone. For me, when I go on the link ab...
  • 231 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 231 Views
  • 0 replies
  • 0 likes

Músicas do álbum não tocam

Boa noite, estou tentando reproduzir as músicas do álbum Fortress do Sister Hazel, localizei a playlist mas o problema é que as músicas não tocam, já tentei de tudo, elas não funcionam nem pelo aplicativo do celular e nem pelo computador, li uma info...

  • Newbie
  • Boa noite, estou tentando reproduzir as músicas do álbum Fortress do Sister Hazel, localizei a playlist mas o problema é que as músicas não tocam, já tentei de tudo, elas não funcionam nem pelo aplic...
  • Bittencourt
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Account

I used to be signed into spotify with my facebook account but after subscribing to spotify premium with a regular account I want to add it to my ps4 but it says the account is already linked to another account but i've no idea which one, Please help!

  • Newbie
  • I used to be signed into spotify with my facebook account but after subscribing to spotify premium with a regular account I want to add it to my ps4 but it says the account is already linked to anoth...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Spotify + SSD

I already changed my cache folder for a HDD (in settings menu) but all the data is still being written on my SSD. As I just have 128gb in it and it has a lower lifetime I want to keep it free from useless data. Anything could I do to make Spotify wri...

  • Visitor
  • I already changed my cache folder for a HDD (in settings menu) but all the data is still being written on my SSD. As I just have 128gb in it and it has a lower lifetime I want to keep it free fr...
  • csmithibanez
  • Newbie
  • 9226 Views
  • 5 replies
  • 0 likes
  • Web Player
    Windows
  • 9226 Views
  • 5 replies
  • 0 likes

Web player re-directs me to desktop which still has "This song not available error"

So today the web player re-directs to the desktop app that still has the unresolved "This sont is not available. If you have the file on your computer you can import it." error. Seriously?!?? so now i'm paying for a premium subscription that i can on...

  • Regular
  • So today the web player re-directs to the desktop app that still has the unresolved "This sont is not available. If you have the file on your computer you can import it." error.   Seriously?!?...
  • 259 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 259 Views
  • 0 replies
  • 1 likes

Offline / Download on Windows 10 Mobile

Hello, I have now Spotify Premium But i cant Download any Songs with the Windows 10 Mobile App.I've reinstalled the App already. Thanks for your Help.

  • Casual Listener
  • Hello, I have now Spotify Premium  But i cant Download any Songs with the Windows 10 Mobile App. I've reinstalled the App already.   Thanks for your Help.
  • Night-Angel
  • Casual Listener
  • 646 Views
  • 2 replies
  • 0 likes
  • 646 Views
  • 2 replies
  • 0 likes