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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7138 Views
  • 49 replies
  • 6 likes
  • Other
  • 7138 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19129 Views
  • 9 replies
  • 2 likes
  • Other
  • 19129 Views
  • 9 replies
  • 2 likes

Superuser Contribution Bug with chromecast

I wanted to report something strange. When I try to play songs of Lauren Daigle of the album "how can it be" my chromecast doesn't play it. If I switch to another song (of another artist/album) it plays the selected music. It's just like chromecast o...

  • Casual Listener
  • I wanted to report something strange. When I try to play songs of Lauren Daigle of the album "how can it be" my chromecast doesn't play it. If I switch to another song (of another artist/album) it pl...
  • Ruudbrakel
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

Add new event provider

Hey, I am running an app where artists and labels can handle their events and push them to 3rd party sites (facebook, soundcloud ...), websites etc. Lately, I am receiving more requests of integrating a push to Spotify. I had a look at the API but no...

  • Newbie
  • Hey, I am running an app where artists and labels can handle their events and push them to 3rd party sites (facebook, soundcloud ...), websites etc. Lately, I am receiving more requests of integratin...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify no longer support Windows 10 mobile

Recently, windows 10 has an anniversary update. I tried open Spotify but it say there's an update on the store. I uninstalled it and tried install it back but it keep showing me error. please fix this.

  • Newbie
  • Recently, windows 10 has an anniversary update. I tried open Spotify but it say there's an update on the store. I uninstalled it and tried install it back but it keep showing me error. please fix thi...
  • user-removed
  • Not applicable
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

I can't access Spotify~ Need to install Adobe Flash (Won't Work)

For some reason I can't access spotify. After I log in, I get a window that says "To enjoy Spotify, please install Adobe Flash. It's Free". I clicked on the "Get Flash" button, and then I installed it multiple times, but it won't work. I am using a m...

  • Newbie
  • For some reason I can't access spotify. After I log in, I get a window that says "To enjoy Spotify, please install Adobe Flash. It's Free". I clicked on the "Get Flash" button, and then I installed i...
  • ASally
  • Newbie
  • 4874 Views
  • 2 replies
  • 0 likes
  • Mac
    Web Player
  • 4874 Views
  • 2 replies
  • 0 likes

Solved!! IE11 with web player "browser not supported"

Hi,I started having this problem last week. I have a "favorites bar" link straight to the web player for Spotify on IE11. It has worked from months from my home in Asia. Now, as of last week, it will intermittently tell me "browser not supported" and...

  • Regular
  • Hi, I started having this problem last week.  I have a "favorites bar" link straight to the web player for Spotify on IE11.  It has worked from months from my home in Asia.  Now, as o...
  • Swanny
  • Community Legend
  • 11668 Views
  • 14 replies
  • 0 likes
  • Web Player
  • 11668 Views
  • 14 replies
  • 0 likes

Musica offline.

Hola, yo tengo cuenta premium y tengo varias playlist sincronizadas para que se reproduzcan offline. Pero hay varias canciones que por alguna razón no tienen la flecha verde que significa que están disponibles offline, estas canciones tienen la flech...

  • Casual Listener
  • Hola, yo tengo cuenta premium y tengo varias playlist sincronizadas para que se reproduzcan offline. Pero hay varias canciones que por alguna razón no tienen la flecha verde que significa que están d...
  • litusland
  • Newbie
  • 8585 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 8585 Views
  • 7 replies
  • 0 likes

Noise and dropouts on Chromecast

Spotify used to play just fine on my 2'nd generation Chromecast, but the last week or so, it has been a big problem with the sound quality. It is some kind of static noise and crackling dropouts of the sound. I've tried both the Android app, and play...

  • Casual Listener
  • Spotify used to play just fine on my 2'nd generation Chromecast, but the last week or so, it has been a big problem with the sound quality. It is some kind of static noise and crackling dropouts of t...
  • Skallagrimsson
  • Casual Listener
  • 586 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 586 Views
  • 1 replies
  • 0 likes

"6th Avenue Heartache" cuts off.

Hello,What I wanted to mention here is that the song "6th Avenue Heartache" by The Wallflowers cuts off at 3:45. The full lenght of the song is 5:37 and on Spotify it's only 3:45... It literally ends after 3:45.Any ideas? Any chances to fix this issu...

  • Visitor
  •  Hello, What I wanted to mention here is that the song "6th Avenue Heartache" by The Wallflowers cuts off at 3:45. The full lenght of the song is 5:37 and on Spotify it's only 3:45....
  • user-removed
  • Not applicable
  • 423 Views
  • 2 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 423 Views
  • 2 replies
  • 0 likes

Solved!! PS4: Songs repeating themselves and other issues

After the PS4 update 4.0.1 i did a "Rebuid Database" in safe mode because my updates are not downloading automatically while in rest mode. So I don't know if the isse has been caused by PS4 SSW 4.0.1 or else.Anyway, the problem(s) I have is that when...

  • Regular
  • After the PS4 update 4.0.1 i did a "Rebuid Database" in safe mode because my updates  are not downloading automatically while in rest mode. So I don't know if the isse has been caused by PS...
  • Jecht_Sin
  • Regular
  • 1080 Views
  • 1 replies
  • 0 likes
  • 1080 Views
  • 1 replies
  • 0 likes

Songs not working

Yesterday the Miley Cyrus Bangerz album was working fine for me (Im in the UK).I could listen to the whole album no problem. But today suddenly most of the album is grayed out and I cant listen to it.This is really annoying. Can someone help?

  • Newbie
  • Yesterday the Miley Cyrus Bangerz album was working fine for me (Im in the UK). I could listen to the whole album no problem. But today suddenly most of the album is grayed out and I cant listen to ...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Songs Not on Playlist Play

Whenever I play a playlist, the first song on the playlist plays but then the second song is a random song from another playlist. The only way I can listen to other songs on the playlist is if I go and press play, which defeats the purpose of shuffle...

  • Newbie
  • Whenever I play a playlist, the first song on the playlist plays but then the second song is a random song from another playlist. The only way I can listen to other songs on the playlist is if I go a...
  • 303 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 303 Views
  • 0 replies
  • 0 likes

Solved!! Couldn't access Web Player due to Adobe Flash

I opened the Spotify Web Player but I couldn't access the web player due to 'Flash player needed'. I checked with my Chromebook and the latest Adobe Flash Player is install but somehow I still couldn't access the Spotify Web Player. Please help me. I...

  • Newbie
  • I opened the Spotify Web Player but I couldn't access the web player due to 'Flash player needed'. I checked with my Chromebook and the latest Adobe Flash Player is install but somehow I still couldn...
  • CansadaCansada
  • Casual Listener
  • 1681 Views
  • 6 replies
  • 2 likes
  • Web Player
  • 1681 Views
  • 6 replies
  • 2 likes

Solved!! Daily Mix, only on iOS and Android?

Hi,We can get this playlist only in iOS or Android?Not even on the web player or windows phone?Can't see it.Thanks

  • Music Fan
  • Hi, We can get this playlist only in iOS or Android? Not even on the web player or windows phone? Can't see it. Thanks
  • harf4ng
  • Music Fan
  • 705 Views
  • 2 replies
  • 1 likes
  • Other
  • 705 Views
  • 2 replies
  • 1 likes

Advertising on Spotify

Hello ! I work for San Lorenzo Bikinis and we are very interested in advertising with Spotify. I have been trying to contact Spotify through their 'Spotify for Brands' contact section for the past two months now and have not heard anything from them....

  • Casual Listener
  • Hello !   I work for San Lorenzo Bikinis and we are very interested in advertising with Spotify. I have been trying to contact Spotify through their 'Spotify for Brands' contact section for th...
  • rfcavellier
  • Newbie
  • 685 Views
  • 2 replies
  • 0 likes
  • Desktop
    iOS
    Mobile
    Web Player
  • 685 Views
  • 2 replies
  • 0 likes

Solved!! Badges Bugs?

Hi again, I just notice there is a system of badges (like achievments in videogames). I don't bring that much importance to it but It tells me I'm here from one year but... I'm here for 6 or 7 years...Is it new and that's why I doesn't really work?

  • Regular
  • Hi again, I just notice there is a system of badges (like achievments in videogames). I don't bring that much importance to it but It tells me I'm here from one year but... I'm here for 6 or 7 years....
  • Tuff-ghost
  • Regular
  • 831 Views
  • 2 replies
  • 0 likes
  • badge
  • 831 Views
  • 2 replies
  • 0 likes

Danny Brown - OLD just disappeared

The album Old by Danny Brown disappeared from my playlist, and I cannot find it back. What happened? thanx for the help.

  • Newbie
  • The album Old by Danny Brown disappeared from my playlist, and I cannot find it back.   What happened?   thanx for the help.
  • JD87
  • Newbie
  • 948 Views
  • 3 replies
  • 0 likes
  • Hip Hop
  • 948 Views
  • 3 replies
  • 0 likes

revoking access?

How do I renew the access of a third party app?

  • Newbie
  • How do I renew the access of a third party app?
  • scam191
  • Newbie
  • 583 Views
  • 2 replies
  • 0 likes
  • Other
  • 583 Views
  • 2 replies
  • 0 likes

Daily Mix

I accidentally pressed the Or hate it button on a track that was playing on my daily mix. Is there anyway I can get it back on the mix?

  • Casual Listener
  • I accidentally pressed the 🚫 Or hate it button on a track that was playing on my daily mix. Is there anyway I can get it back on the mix?
  • Adriana46
  • Casual Listener
  • 440 Views
  • 2 replies
  • 1 likes
  • Other
  • 440 Views
  • 2 replies
  • 1 likes

Solved!! Spotify opens in Windows with a black screen and no visibility to playlists

Spotify opens in Windows with a black screen and no visibility to playlists or functionality. I've uninstalled application and reinstalled new version. I've opened using IE and Google. I checked the hidden files and there are no dump files or crash r...

  • Newbie
  • Spotify opens in Windows with a black screen and no visibility to playlists or functionality.  I've uninstalled application and reinstalled new version.  I've opened using IE and Google.&nb...
  • jonbgood
  • Newbie
  • 23760 Views
  • 11 replies
  • 3 likes
  • Web Player
    Windows
  • 23760 Views
  • 11 replies
  • 3 likes

PS4 Connect

Hello When I want to start my Spotify App on my PS4 there is a connection error. I'm logged in and I also tried some solutions like restart, download the app again or log off and on again. I can hear music when I connect via iPhone but the error mess...

  • Casual Listener
  • Hello 🙂 When I want to start my Spotify App on my PS4 there is a connection error. I'm logged in and I also tried some solutions like restart, download the app again or log off and on again. I can ...
  • foxflash
  • Casual Listener
  • 800 Views
  • 2 replies
  • 0 likes
  • Connect
  • 800 Views
  • 2 replies
  • 0 likes