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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • alejandroportsv
  • Newbie
  • 701 Views
  • 5 replies
  • 2 likes
  • Other
  • 701 Views
  • 5 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17239 Views
  • 8 replies
  • 1 likes
  • Other
  • 17239 Views
  • 8 replies
  • 1 likes

Shuffle Simply Does Not Work

I made a playlist consisting of every song I have saved by The Smashing Pumpkins and Alice in Chains. I have 79 songs by Alice in Chains and 84 by The Smashing Pumpkins. I shuffled the playlist. The first 44 songs in the queue were all by The Smashin...

  • Casual Listener
  • I made a playlist consisting of every song I have saved by The Smashing Pumpkins and Alice in Chains. I have 79 songs by Alice in Chains and 84 by The Smashing Pumpkins. I shuffled the playlist. The ...
  • Jim27
  • Newbie
  • 1300 Views
  • 5 replies
  • 4 likes
  • Web Player
  • 1300 Views
  • 5 replies
  • 4 likes

QOS setup Draytek router COS

Hi im after a liittle help setting up QOS on a draytek router. I want spoitify to prioritise xbox live and other services in the house. What ports would I need to list on sonos for QOS to prioritize spotify on them does any body know? Thanks

  • Casual Listener
  • Hi im after a liittle help setting up QOS on a draytek router. I want spoitify to prioritise xbox live and other services in the house. What ports would I need to list on sonos for QOS to prioritize ...
  • Dreadlord
  • Community Legend
  • 1832 Views
  • 3 replies
  • 0 likes
  • Other
  • 1832 Views
  • 3 replies
  • 0 likes

Wrong artist's name in a song

in "Gimme All Your Money" by Alaska Thunder**bleep**, the featured artist is LAGANJA ESTRANJA, and not Laganja Estranga. how spotify can fix it? http://open.spotify.com/track/44x5aB2crpbsv2iYKgJ8RH

  • Visitor
  • in "Gimme All Your Money" by Alaska Thunder**bleep**, the featured artist is LAGANJA ESTRANJA, and not Laganja Estranga. how spotify can fix it? http://open.spotify.com/track/44x5aB2crpbsv2iYKgJ8RH
  • Dreadlord
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • music
  • 385 Views
  • 1 replies
  • 0 likes

Sorting songs in your playlist

Device: Windows Operating System Version: Windows 10 Internet Explorer Spotify Version: Current Version Description: I would like to alphabetize my songs in my playlist. I have seen several options where you can just click "ARTIST" or "SONG" and it w...

  • Newbie
  • Device: Windows   Operating System Version: Windows 10 Internet Explorer   Spotify Version: Current Version   Description: I would like to alphabetize my songs in my playlist. I ...
  • Dreadlord
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • Internet Explorer
    Web Player
    Windows
  • 400 Views
  • 1 replies
  • 0 likes

Spotify connect will not find Philips SW700M

Hi, Spotify connect will not longer find my Philips SW700M (either of them) used to until a few weeks back. So far;Re installed speakers and ensured latest firmwareRebooted hub (Virgin)re loaded Spotify onto my phone (android) clearing the cache etcT...

  • Newbie
  • Hi,   Spotify connect will not longer find my Philips SW700M (either of them) used to until a few weeks back.   So far; Re installed speakers and ensured latest firmware Rebooted hub ...
  • 420 Views
  • 0 replies
  • 0 likes
  • Connect
    Philips
  • 420 Views
  • 0 replies
  • 0 likes

Solved!! Finding a User and Playlist by URL

Hello all, I've recently dug up a version of Spotiamp that I had installed on my computer. When I open the application it pulls a playlsit of over 1k songs and I cannot figure out where this playlist is coming from. Pulling the playlist URL, spotiamp...

  • Casual Listener
  • Hello all,   I've recently dug up a version of Spotiamp that I had installed on my computer. When I open the application it pulls a playlsit of over 1k songs and I cannot figure out where this...
  • mrklean
  • Casual Listener
  • 20871 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 20871 Views
  • 2 replies
  • 0 likes

Spotify+ ps4 = CRAP!

Spotify worked perfect on my pad and ps4. Untill i was so **bleep**ing stupid to upgrade it to premium..... Now it works on ipad. But whenever i try play with ps4 it gets instant stopped..... LAST time im gona buy premium of this **bleep** problem

  • Newbie
  • Spotify worked perfect on my pad and ps4. Untill i was so **bleep**ing stupid to upgrade it to premium..... Now it works on ipad. But whenever i try play with ps4 it gets instant stopped..... LAST ti...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Solved!! Stop getting music from other countries in discover weekly?

I'm Norwegian.. I listened to one finnish song several times, because it was in a friends playlist and it went through it obviously.. And i listened to Robin Schulz' "Willst du". This doesn't mean i want 90% of my discover weekly music to be finnish,...

  • Newbie
  • I'm Norwegian..   I listened to one finnish song several times, because it was in a friends playlist and it went through it obviously..   And i listened to Robin Schulz' "Willst du". &...
  • Jam3sh
  • Newbie
  • 830 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 830 Views
  • 2 replies
  • 0 likes

Spotify constantly taking control of devices on application start

I have a Pioneer vsx 45 AV Reciever that I linked up with my account and now every time I start spotify on my Windows 10 PC and Android Device it takes control of the Reciever. It does not play music through the device but it switches its mode on who...

  • Newbie
  • I have a Pioneer  vsx 45 AV Reciever that I linked up with my account and now every time I start spotify on my Windows 10 PC and Android Device it takes control of the Reciever.  It does no...
  • 195 Views
  • 0 replies
  • 0 likes
  • Connect
    Onkyo
  • 195 Views
  • 0 replies
  • 0 likes

Same Windows Phone (10), two accounts, two different behaviours.

My wife and I both have Windows Phones, and both share a Spotify Premium family account. We have tried this in FOUR different handsets (HTC Arrive, two Lumias 925, Lumia 650), and we get the same bizarre behaviour. When we log into Spotify with my ac...

  • Casual Listener
  • My wife and I both have Windows Phones, and both share a Spotify Premium family account. We have tried this in FOUR different handsets (HTC Arrive, two Lumias 925, Lumia 650), and we get the same biz...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Web Player: Songs on side bar are stuck on play and song time is stuck

Hello, I have been having an issue where I play a song on the Web Player and it will play normally, but the play/pause button will not work. It will appear to be stuck on either play or pause icon, but you cannot pause it once it starts. Additionally...

  • Visitor
  • Hello, I have been having an issue where I play a song on the Web Player and it will play normally, but the play/pause button will not work. It will appear to be stuck on either play or pause icon, b...
  • Nico
  • Community Legend
  • 649 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 649 Views
  • 1 replies
  • 0 likes

Can't play current song!

I have a spotify premium account, because I like to listen to music when I don't have internet access. It basically works just fine on my android device but not on my desktop machine. weather or not it is conected to the internet. I have it selected ...

  • Casual Listener
  • I have a spotify premium account, because I like to listen to music when I don't have internet access. It basically works just fine on my android device but not on my desktop machine. weather or not ...
  • spydx
  • Casual Listener
  • 2113 Views
  • 4 replies
  • 3 likes
  • BB10
    Boxee
    Connect
    Denon
    Ford SYNC
    Logitech
    Marantz
    music
    Onkyo
    Other
    Philips
    Samsung
    Symbian
    WD
    WP 8
    WRT
  • 2113 Views
  • 4 replies
  • 3 likes

Song playing error (plays another song from a certain album)

So, using web player, if I play any song, after that song ends it will play a song from the new The 1975 album, this doesn't happen using desktop app tho.Eg: I go to The Neighbourhood and select a song. After that song ends, the web player will play ...

  • Casual Listener
  • So, using web player, if I play any song, after that song ends it will play a song from the new The 1975 album, this doesn't happen using desktop app tho. Eg: I go to The Neighbourhood and sele...
  • 852 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 852 Views
  • 0 replies
  • 0 likes

Starred playlist only in web player

Hello, my starred music is my main playlist and I can see this one only in my web player:http://i.imgur.com/zPlsMOF.png I can't see starred in desktop app:http://i.imgur.com/Txri4wP.png Can I copy music from starred to another playlist?

  • Newbie
  • Hello,   my starred music is my main playlist and I can see this one only in my web player: http://i.imgur.com/zPlsMOF.png   I can't see starred in desktop app: http://i.imgur.com/Txr...
  • 679 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 679 Views
  • 0 replies
  • 1 likes

Spotify not working with unblock-us

On February 1 2016 my Spotify premium account stop working over my wifi router with unblock-us vpn dns setup. If I shut it off it works again. Other music streaming services are unaffected - they play nice. This means streaming Spotify at home via so...

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  • Casual Listener
  • On February 1 2016 my Spotify premium account stop working over my wifi router with unblock-us vpn dns setup. If I shut it off it works again. Other music streaming services are unaffected - they pla...
  • ilovejazzmusic
  • Casual Listener
  • 1575 Views
  • 2 replies
  • 0 likes
  • 1575 Views
  • 2 replies
  • 0 likes

Solved!! Discover Weekly

I've been on Spotify for about a month now (not including the time spent on my old account), and I'm having some trouble with the Discover Weekly playlist. It still hasn't shown up, and when I go to the Discover Weekly page, it says it is unable to g...

  • Regular
  • I've been on Spotify for about a month now (not including the time spent on my old account), and I'm having some trouble with the Discover Weekly playlist. It still hasn't shown up, and when I go to ...
  • _kesda_
  • Regular
  • 629 Views
  • 6 replies
  • 0 likes
  • Web Player
  • 629 Views
  • 6 replies
  • 0 likes

Solved!! Incorrect follower count after FB + Verified Artist merge

Hi, I was verified last Monday. *party.gif* Anyways, I had my person Facebook account merged with my Artist account and noticed my follower count showing only my Facebook followers after the merge. If you look in my signature, it shows the correct am...

  • Casual Listener
  • Hi,   I was verified last Monday. *party.gif* Anyways, I had my person Facebook account merged with my Artist account and noticed my follower count showing only my Facebook followers after the...
  • Xalser
  • Casual Listener
  • 1030 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 1030 Views
  • 3 replies
  • 0 likes

Spotify stops in Sonos ...

Hello SupportI have 2 Spotify accounts defined in a Sonos Controller (iOS). Now when my daughter listens to Account 2 (Family Account), she sees the correct playlist and anything goes until I hear on my account 1 (the first defined) - then Sonos stop...

  • Casual Listener
  • Hello Support I have 2 Spotify accounts defined in a Sonos Controller (iOS). Now when my daughter listens to Account 2 (Family Account), she sees the correct playlist and anything goes unt...
  • jean3601
  • Community Legend
  • 616 Views
  • 6 replies
  • 0 likes
  • 616 Views
  • 6 replies
  • 0 likes

Bug when trying to pay via credit card online

Hello, if you try to open the upgrade dialog in the webplayer, current chrome Version 49.0.2623.110 m (64-bit), on a current win7x64 its not working. keeps displaying the loading animation.See pic for console output. Seems to be an issue with the mor...

  • Newbie
  • Hello,   if you try to open the upgrade dialog in the webplayer, current chrome Version 49.0.2623.110 m (64-bit), on a current win7x64 its not working. keeps displaying the loading animat...
  • 166 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 166 Views
  • 0 replies
  • 0 likes

Songs that play fine on their own refuce to play when in a playlist

The playlist in question is here, certain songs, for example "Business Man"- by Mother Mother can be played when you search for it, but when you run it from the playlist it says the song is unavailable

  • Newbie
  • The playlist in question is here, certain songs, for example "Business Man"- by Mother Mother can be played when you search for it, but when you run it from the playlist it says the song is...
  • 178 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 178 Views
  • 0 replies
  • 0 likes