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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12593 Views
  • 8 replies
  • 0 likes
  • Other
  • 12593 Views
  • 8 replies
  • 0 likes

[PS4] Cannot link an account (country restrictions)

Hello! I am happy ps4 owner who is glad to get Spotify. But I cannot use it for a strange reason - it's impossible to link my PSN and my Spotify account because of counry restrictions. Some information:1) I live in Italy, so I have normal access to S...

  • Newbie
  • Hello!   I am happy ps4 owner who is glad to get Spotify. But I cannot use it for a strange reason - it's impossible to link my PSN and my Spotify account because of counry restrictions. Some ...
  • 794 Views
  • 0 replies
  • 0 likes
  • Other
  • 794 Views
  • 0 replies
  • 0 likes

Lost All of My Playlists

I signed into Spotify, via Facebook, like I have always done a few weeks ago and ALL of my playlists (some 30 in total) were just gone. Now, I'm talking about massive playlists, including one for all of the 2014 country album releases. It's maddening...

  • Casual Listener
  • I signed into Spotify, via Facebook, like I have always done a few weeks ago and ALL of my playlists (some 30 in total) were just gone. Now, I'm talking about massive playlists, including one for all...
  • atom1989
  • Community Legend
  • 151 Views
  • 5 replies
  • 0 likes
  • Music
    Other
  • 151 Views
  • 5 replies
  • 0 likes

Too similar songs in all playlists (indie type stuff)

Hello! Don't know where to post this but I have some opinions on the playlists. I find that a lot of them sound the same, at least in the region I'm in (Sweden). Don't know about other regions. It's a lot of similar-sounding indie basically, some gui...

  • Newbie
  • Hello! Don't know where to post this but I have some opinions on the playlists.   I find that a lot of them sound the same, at least in the region I'm in (Sweden). Don't know about other regio...
  • 120 Views
  • 0 replies
  • 0 likes
  • Music
  • 120 Views
  • 0 replies
  • 0 likes

Vollhass - Sonos connect with Spotify - Spotify Login / Facebook failure

Hi there, - Achtung - Vollhass Post -Just bough a Sonos System and now trying to play my Spotify music via Sonos. Problem 1:What do i have to do to play my Spotify stuff via Sonos? I got a hint to login to Spotify and change "stuff". Problem 2:I am n...

  • Newbie
  • Hi there,   - Achtung - Vollhass Post - Just bough a Sonos System and now trying to play my Spotify music via Sonos.   Problem 1: What do i have to do to play my Spotify stuff via Son...
  • 126 Views
  • 0 replies
  • 0 likes
  • SONOS
  • 126 Views
  • 0 replies
  • 0 likes

Song Progress Indicator Not Working in Car Players

Hi,Even when using the latest version of Spotify for Windows Phone (5.1.5529.26509), no song progress indicator is displayed on car players while music is streamed via Bluetooth connection. This issue was tested both in a 2014 model Mazda CX-5 and a ...

  • Music Fan
  • Hi, Even when using the latest version of Spotify for Windows Phone (5.1.5529.26509), no song progress indicator is displayed on car players while music is streamed via Bluetooth connection. This is...
  • 116 Views
  • 0 replies
  • 0 likes
  • WP
    WP 8
  • 116 Views
  • 0 replies
  • 0 likes

Download to LG smart tv

Hi,I read about the possibility to download Spotify to your smart TV, but when I try to do this I only get to choose from iOS, Windows, etc. I tried them all. Can someone tell me how I can get Spotify on my TV?Thanks!

  • Newbie
  • Hi, I read about the possibility to download Spotify to your smart TV, but when I try to do this I only get to choose from iOS, Windows, etc. I tried them all. Can someone tell me how I can get Spot...
  • 632 Views
  • 0 replies
  • 0 likes
  • Connect
    Other
  • 632 Views
  • 0 replies
  • 0 likes

Spotify abroad - Blackberry Q5 and Samsung S3

Hello I have an Australian Spotify account and am curently in Dubai, United Arab Emirates. Spotify is working perfectly fine on both my PC and my Mac laptops, but I cannot download, nor even access Spotify on either my Blackberry Q5, or Samsung Galax...

  • Casual Listener
  • Hello   I have an Australian Spotify account and am curently in Dubai, United Arab Emirates.   Spotify is working perfectly fine on both my PC and my Mac laptops, but I cannot download,...
  • Angela_Michelle
  • Casual Listener
  • 519 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 519 Views
  • 2 replies
  • 0 likes

Spotify Connect with Philips SW750M Problem

Hello Community, i own the Philips SW750M Spotify Connect Speakers. When I stream regular songs from Spotify, it works very good, but when I want to play my own songs on my computer, the speakers doesn't play it. Can anyone help me? Thanks a lot

  • Newbie
  • Hello Community,   i own the Philips SW750M Spotify Connect Speakers. When I stream regular songs from Spotify, it works very good, but when I want to play my own songs on my computer, the spe...
  • MattSuda
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Connect
    Music
  • 285 Views
  • 1 replies
  • 0 likes

Playstation Music Premium Trial Shows As Spotify Free with Ads

Hey I had music unlimited ans switched to spotify playstation music. It synced and linked, and when I click upgrade on the desktop player it says I have shopify premium. But in the to of the player it says spotify free and shows ads in the bottom and...

  • Visitor
  • Hey I had music unlimited ans switched to spotify playstation music. It synced and linked, and when I click upgrade on the desktop player it says I have shopify premium. But in the to of the player i...
  • user-removed
  • Not applicable
  • 324 Views
  • 3 replies
  • 0 likes
  • Windows
  • 324 Views
  • 3 replies
  • 0 likes

Solved!! Songs that are not complete

I have realized some time ago that some songs are not complete so that they finish earlier than their counterparts in records. One example is "Outside" from Flipside. When I track another one I may post it here because I am almost 100% certain there ...

  • Casual Listener
  • I have realized some time ago that some songs are not complete so that they finish earlier than their counterparts in records. One example is "Outside" from Flipside. When I track another one I may p...
  • kailykins
  • Casual Listener
  • 918 Views
  • 2 replies
  • 0 likes
  • Music
    Other
  • 918 Views
  • 2 replies
  • 0 likes

my car audio system doesnt play bass when connected via Bluetooth

Hey guys so I just got spotify about a week ago and I been using it on my phone and its been great but when I want to use it in my car (aftermarket player and speakers) it doesnt want to play any bass. Everything else is there. I use a kenwood player...

  • Newbie
  • Hey guys so I just got spotify about a week ago and I been using it on my phone and its been great but when I want to use it in my car (aftermarket player and speakers) it doesnt want to play any bas...
  • Jordi
  • Community Legend
  • 955 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 955 Views
  • 1 replies
  • 0 likes

Suggestions e-mails

Hi, Last year, I used to regularly receive e-mails from Spotify offering recommended albums/songs/artists based on the music I had been listening to. The proper name of them are escaping me at the moment. Well, I thought these e-mails were great and ...

  • Newbie
  • Hi,    Last year, I used to regularly receive e-mails from Spotify offering recommended albums/songs/artists based on the music I had been listening to. The proper name of them are escapi...
  • Jordi
  • Community Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • Other
  • 94 Views
  • 1 replies
  • 0 likes

So bad it hurts

It's not me who need help, Spotify developers, it's you. I took time just to tell you what I think about your app because I can hardly remember when something so promising disappointed me so much. Just in case you didn't noticed, the app is plain rub...

  • Newbie
  • It's not me who need help, Spotify developers, it's you. I took time just to tell you what I think about your app because I can hardly remember when something so promising disappointed me so much. Ju...
  • 131 Views
  • 0 replies
  • 0 likes
  • Other
  • 131 Views
  • 0 replies
  • 0 likes

charts.spotify.com

Hello - what happened to the updates at http://charts.spotify.com/ ? These are really useful and give more info than the top 50s recently introduced to the desktop app. Will the updates resume? Many thanks!Bern

  • Casual Listener
  • Hello - what happened to the updates at http://charts.spotify.com/ ?   These are really useful and give more info than the top 50s recently introduced to the desktop app.   Will th...
  • bernleckie
  • Casual Listener
  • 313 Views
  • 4 replies
  • 0 likes
  • Other
  • 313 Views
  • 4 replies
  • 0 likes

Solved!! Trial Period

As I went through the process of signing up for the trial period there was a point where it stated it was a 7 day trial, then at another point it said it was a 30 day period. I think I need to know which as I will be ending the subscription and signi...

  • Casual Listener
  • As I went through the process of signing up for the trial period there was a point where it stated it was a 7 day trial, then at another point it said it was a 30 day period. I think I need to know w...
  • OviiiOne
  • Community Legend
  • 220 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 220 Views
  • 3 replies
  • 0 likes

How do I pause music on the PS3 app?

When I hit 'X' or any other button while I have a playing track highlighted, it just opens a keyboard. Is this a glitch?

  • Visitor
  • When I hit 'X' or any other button while I have a playing track highlighted, it just opens a keyboard.   Is this a glitch?
  • user-removed
  • Not applicable
  • 312 Views
  • 2 replies
  • 0 likes
  • Other
  • 312 Views
  • 2 replies
  • 0 likes

Suggestion for offline radio functionality

It would be awesome if Spotify allowed an offline radio functionality, using its algorithms to find similar songs within only previously downloaded songs. I don't know where else to submit this suggestion? Ideas welcome

  • Casual Listener
  • It would be awesome if Spotify allowed an offline radio functionality, using its algorithms to find similar songs within only previously downloaded songs. I don't know where else to submit this sugge...
  • 65 Views
  • 0 replies
  • 0 likes
  • Other
  • 65 Views
  • 0 replies
  • 0 likes

UNLINK FACEBOOK

i set up my account with my facebook but now i want to delete my facebook how do i transfer my linked email the power??

  • Newbie
  • i set up my account with my facebook but now i want to delete my facebook how do i transfer my linked email the power??
  • MattSuda
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Onkyo
  • 152 Views
  • 1 replies
  • 0 likes

Lars Winnerbäck songs doesnt work

Hello. I have a problem with music from Lars Winnerbäck. Half of his songs are live versions and they just skip after half of the songs are played.It doesnt matter if i play it on my phone or ob my computer. I dont have local files but i used to have...

  • Casual Listener
  • Hello. I have a problem with music from Lars Winnerbäck. Half of his songs are live versions and they just skip after half of the songs are played. It doesnt matter if i play it on my phone or ob my...
  • ganjaerik
  • Casual Listener
  • 89 Views
  • 1 replies
  • 0 likes
  • Music
  • 89 Views
  • 1 replies
  • 0 likes