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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

61263 Views

7 replies

4 likes

  • 61263 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

lilbearks

Visitor

38526 Views

215 replies

19 likes

Other
  • 38526 Views
  • 215 replies
  • 19 likes

Same Windows Phone (10), two accounts, two different behaviours.

My wife and I both have Windows Phones, and both share a Spotify Premium family account. We have tried this in FOUR different handsets (HTC Arrive, two Lumias 925, Lumia 650), and we get the same bizarre behaviour. When we log into Spotify with my ac...

Casual Listener

My wife and I both have Windows Phones, and both share a Spotify Premium family account. We have tried this in FOUR different handsets (HTC Arrive, two Lumias 925, Lumia 650), and we get the same biz...

411 Views

0 replies

0 likes

  • 411 Views
  • 0 replies
  • 0 likes

Help with amazon echo

Linked my Spotify account with my amazon echo.For some reason my amazon echo doesn't appear under available devices. I am under the same wi-fi network. I triple checked.I am aslo using the amazon echo command: Spotify connect.

Newbie

Linked my Spotify account with my amazon echo. For some reason my amazon echo doesn't appear under available devices.   I am under the same wi-fi network. I triple checked. I am aslo using t...

gnovella16

Roadie

388 Views

1 replies

0 likes

Connect
  • 388 Views
  • 1 replies
  • 0 likes

Web Player: Songs on side bar are stuck on play and song time is stuck

Hello, I have been having an issue where I play a song on the Web Player and it will play normally, but the play/pause button will not work. It will appear to be stuck on either play or pause icon, but you cannot pause it once it starts. Additionally...

Visitor

Hello, I have been having an issue where I play a song on the Web Player and it will play normally, but the play/pause button will not work. It will appear to be stuck on either play or pause icon, b...

Nico

Community Legend

758 Views

1 replies

0 likes

Web Player
  • 758 Views
  • 1 replies
  • 0 likes

Lost playlist / Sonos integration

Hi there I use Sonos to access Spotify and save music to Spotify playlists but have now lost all my playlists and there is a list of other playlists in there which seem to be other people's. No idea why. Can anyone help? Thanks!

Casual Listener

Hi there I use Sonos to access Spotify and save music to Spotify playlists but have now lost all my playlists and there is a list of other playlists in there which seem to be other people's. No idea ...

dj3dx

Casual Listener

839 Views

3 replies

0 likes

  • 839 Views
  • 3 replies
  • 0 likes

Loading... [Windows Phone]

God I wish I could leave Spotify for another service, with programmers who knows what they're doing and customer support that knows how to answer anything else than 'reinstall the app', ‘restart’ or some other stupid answer from their manuscript. But...

Roadie

God I wish I could leave Spotify for another service, with programmers who knows what they're doing and customer support that knows how to answer anything else than 'reinstall the app', ‘restart’ or ...

stigsson

Newbie

4696 Views

30 replies

12 likes

  • 4696 Views
  • 30 replies
  • 12 likes

Wrong artist's name in a song

in "Gimme All Your Money" by Alaska Thunder**bleep**, the featured artist is LAGANJA ESTRANJA, and not Laganja Estranga. how spotify can fix it? http://open.spotify.com/track/44x5aB2crpbsv2iYKgJ8RH

Visitor

in "Gimme All Your Money" by Alaska Thunder**bleep**, the featured artist is LAGANJA ESTRANJA, and not Laganja Estranga. how spotify can fix it? http://open.spotify.com/track/44x5aB2crpbsv2iYKgJ8RH

Dreadlord

Community Legend

511 Views

1 replies

0 likes

Music
  • 511 Views
  • 1 replies
  • 0 likes

Song playing error (plays another song from a certain album)

So, using web player, if I play any song, after that song ends it will play a song from the new The 1975 album, this doesn't happen using desktop app tho.Eg: I go to The Neighbourhood and select a song. After that song ends, the web player will play ...

Casual Listener

So, using web player, if I play any song, after that song ends it will play a song from the new The 1975 album, this doesn't happen using desktop app tho. Eg: I go to The Neighbourhood and sele...

994 Views

0 replies

0 likes

Web Player
  • 994 Views
  • 0 replies
  • 0 likes

Starred playlist only in web player

Hello, my starred music is my main playlist and I can see this one only in my web player:http://i.imgur.com/zPlsMOF.png I can't see starred in desktop app:http://i.imgur.com/Txri4wP.png Can I copy music from starred to another playlist?

Newbie

Hello,   my starred music is my main playlist and I can see this one only in my web player: http://i.imgur.com/zPlsMOF.png   I can't see starred in desktop app: http://i.imgur.com/Txr...

820 Views

0 replies

1 likes

Web Player
Windows
  • 820 Views
  • 0 replies
  • 1 likes

Bug when trying to pay via credit card online

Hello, if you try to open the upgrade dialog in the webplayer, current chrome Version 49.0.2623.110 m (64-bit), on a current win7x64 its not working. keeps displaying the loading animation.See pic for console output. Seems to be an issue with the mor...

Newbie

Hello,   if you try to open the upgrade dialog in the webplayer, current chrome Version 49.0.2623.110 m (64-bit), on a current win7x64 its not working. keeps displaying the loading animat...

264 Views

0 replies

0 likes

Web Player
  • 264 Views
  • 0 replies
  • 0 likes

Solved!! Incorrect follower count after FB + Verified Artist merge

Hi, I was verified last Monday. *party.gif* Anyways, I had my person Facebook account merged with my Artist account and noticed my follower count showing only my Facebook followers after the merge. If you look in my signature, it shows the correct am...

Casual Listener

Hi,   I was verified last Monday. *party.gif* Anyways, I had my person Facebook account merged with my Artist account and noticed my follower count showing only my Facebook followers after the...

Xalser

Casual Listener

1309 Views

3 replies

0 likes

Web Player
Windows
  • 1309 Views
  • 3 replies
  • 0 likes

Songs that play fine on their own refuce to play when in a playlist

The playlist in question is here, certain songs, for example "Business Man"- by Mother Mother can be played when you search for it, but when you run it from the playlist it says the song is unavailable

Newbie

The playlist in question is here, certain songs, for example "Business Man"- by Mother Mother can be played when you search for it, but when you run it from the playlist it says the song is...

266 Views

0 replies

0 likes

Web Player
Windows
  • 266 Views
  • 0 replies
  • 0 likes

Solved!! Local Files Won't Play on Amazon Echo.

So, i've uploaded a a few local music files to Spotify through my Macbook. But it only plays on my Computer, not my Amazon Echo. Obviously, I've got premium, as playing Spotify on a Echo requires Premium. Is there anyway to play my local files to my ...

Newbie

So, i've uploaded a a few local music files to Spotify through my Macbook.  But it only plays on my Computer, not my Amazon Echo.   Obviously, I've got premium, as playing Spotify on a E...

MrRea

Newbie

36884 Views

8 replies

7 likes

Other
  • 36884 Views
  • 8 replies
  • 7 likes

Solved!! Album art missing on Chromecast

When I cast to Chromecast the Spotify logo shows up, but I am no longer seeing the album art or any of the other "controls" that usually shows up on the TV. It just stays on the Spotify logo. Music plays, but no artwork. Others have reported a simila...

Casual Listener

When I cast to Chromecast the Spotify logo shows up, but I am no longer seeing the album art or any of the other "controls" that usually shows up on the TV. It just stays on the Spotify logo. Music p...

sagesuburbandad

Casual Listener

7809 Views

15 replies

1 likes

  • 7809 Views
  • 15 replies
  • 1 likes

How can i unlink my fb?

I want to link my fb account to my new premium spotify accnt.But my fb is link to my old spotify account.How can i unlink it thanks.

Newbie

I want to link my fb account to my new premium spotify accnt. But my fb is link to my old spotify account. How can i unlink it thanks.

MaryS

Roadie

338 Views

1 replies

0 likes

Other
  • 338 Views
  • 1 replies
  • 0 likes

Stopped working

I have un installed and tried to reinstall - twice- no joy! Please don't tell me to do that again. I need a solution. I have space.

Casual Listener

I have un installed and tried to reinstall - twice- no joy! Please don't tell me to do that again. I need a solution. I have space.

EilerWessel

Community Legend

418 Views

1 replies

0 likes

Web Player
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect not available for Samsung R6 anymore

Hello,today I just made some changes in our Wifi setup because we changed our provider. Due to that our provider gives a bad Technicolor Modem/Router I set up our FritzBox as the Router. Means that the Technicolor is used as the Modem and the Fritbox...

Newbie

Hello, today I just made some changes in our Wifi setup because we changed our provider. Due to that our provider gives a bad Technicolor Modem/Router I set up our FritzBox as the Router. Means that...

JimmyMas

Casual Listener

1096 Views

4 replies

0 likes

Connect
Samsung
  • 1096 Views
  • 4 replies
  • 0 likes

Yamaha Amp no longer appears in Available Devices

Hi thereAbout a month or two ago my Amp stopped appearing in the available wifi connect devices on Spotify.I have tried this on Android, iPhone, iPad, Laptop and Surface Pro all with teh same issueThe Amp is connected to the same wifi can be seen and...

Newbie

Hi there About a month or two ago my Amp stopped appearing in the available wifi connect devices on Spotify. I have tried this on Android, iPhone, iPad, Laptop and Surface Pro all with teh same iss...

gnovella16

Roadie

413 Views

1 replies

0 likes

Connect
  • 413 Views
  • 1 replies
  • 0 likes

WIFI Problems with Spotify saying I'm offline

When I connect to the WIFI in my gym my Spotify won't play because it says I'm offline, if I turn the WIFI off and use my 4g it then goes online, it is fine on my home WIFI, any ideas?

Visitor

When I connect to the WIFI in my gym my Spotify won't play because it says I'm offline, if I turn the WIFI off and use my 4g it then goes online, it is fine on my home WIFI, any ideas?

gnovella16

Roadie

370 Views

1 replies

0 likes

Samsung
  • 370 Views
  • 1 replies
  • 0 likes