Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Petra17
  • Casual Listener
  • 9132 Views
  • 66 replies
  • 9 likes
  • Other
  • 9132 Views
  • 66 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19771 Views
  • 9 replies
  • 2 likes
  • Other
  • 19771 Views
  • 9 replies
  • 2 likes

password change

Every time I try to reset my password it keeps saying this form is expired. What does this mean and how do I reset my password? Email: tennille913@gmail.com

  • Casual Listener
  • Every time I try to reset my password it keeps saying this form is expired. What does this mean and how do I reset my password? Email: tennille913@gmail.com
  • DasPeter
  • Community Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 525 Views
  • 1 replies
  • 0 likes

Password change - form expired

No matter how many times I try the password change form says "form expired". This is driving me nuts

  • Casual Listener
  • No matter how many times I try the password change form says "form expired". This is driving me nuts
  • DasPeter
  • Community Legend
  • 563 Views
  • 2 replies
  • 0 likes
  • Other
  • 563 Views
  • 2 replies
  • 0 likes

Blocked Web Player

I was a big user of the free version of Pandora, but then tried the 3-month trial of Spotify and thoroughly enjoyed it. Now I'm paying for the premium version on a monthly basis. I work for a large corporation though, and they block Spotify's web pla...

  • Casual Listener
  • I was a big user of the free version of Pandora, but then tried the 3-month trial of Spotify and thoroughly enjoyed it. Now I'm paying for the premium version on a monthly basis.   I work for ...
  • jjstx134
  • Casual Listener
  • 795 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 795 Views
  • 3 replies
  • 0 likes

Unknown chinese playlist shows up?

Hello everybody! I opened my spotify this morning, to find this random playlist between my other playlists.I know for sure I never followed this playlists, I don't even know chinese.It also has my picture? And spotify made this playlist? What is this...

  • Newbie
  • Hello everybody!   I opened my spotify this morning, to find this random playlist between my other playlists. I know for sure I never followed this playlists, I don't even know chinese. It a...
  • 171 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 171 Views
  • 0 replies
  • 0 likes

Giftcard

Hallo zusammen ich hab eine Frage,ich hatte heute eine Giftcard im Wert von 10€ gekauft und wollte diese dann aufladen.Jedoch ging das leider nicht und ich bekam die Meldung das ich es erneut versuchen solle oder mich an den Kundendienst wenden soll....

  • Newbie
  • Hallo zusammen 🙂 ich hab eine Frage, ich hatte heute eine Giftcard im Wert von 10€ gekauft und wollte diese dann aufladen. Jedoch ging das leider nicht und ich bekam die Meldung das ich es erneut...
  • 334 Views
  • 0 replies
  • 0 likes
  • Other
  • 334 Views
  • 0 replies
  • 0 likes

Ubuntu Touch / Phone

Will Spotify develop a player for the upcoming Ubuntu Touch /Phone OS?

  • Regular
  • Will Spotify develop a player for the upcoming Ubuntu Touch /Phone OS?
  • LarsUbuntuphone
  • Newbie
  • 2951 Views
  • 3 replies
  • 16 likes
  • 2951 Views
  • 3 replies
  • 16 likes

Solved!! Discover Weekly

I know that the playlist is updated weekly, but is there any way to see previous playlists? I meant to save songs from it and I forgot and now it seems they are gone forever

  • Casual Listener
  • I know that the playlist is updated weekly, but is there any way to see previous playlists? I meant to save songs from it and I forgot and now it seems they are gone forever 😞
  • jonnybryer
  • Newbie
  • 722 Views
  • 3 replies
  • 0 likes
  • music
  • 722 Views
  • 3 replies
  • 0 likes

Spotify Won't Sync

I have an iPhone 5, with Spotify Premium and no songs synced in offline mode on my phone. In the past, this has always worked and been find. This morning, it stopped syncing all together and I do not know why. I've redownloaded the app, made a new pl...

  • Newbie
  • I have an iPhone 5, with Spotify Premium and no songs synced in offline mode on my phone. In the past, this has always worked and been find. This morning, it stopped syncing all together and I do not...
  • 279 Views
  • 0 replies
  • 0 likes
  • music
  • 279 Views
  • 0 replies
  • 0 likes

Help! This album will not come up

I am on an iPhone 5 and when I go to spotify and look for my chemical romance albumI brought you my bullets you brought me your love it does not come up at all and spotify says they have it all my friends say they get it but I don't I've already trie...

  • Newbie
  • I am on an iPhone 5 and when I go to spotify and look for my chemical romance album I brought you my bullets you brought me your love it does not come up at all and spotify says they have it all my ...
  • 244 Views
  • 0 replies
  • 0 likes
  • Other
  • 244 Views
  • 0 replies
  • 0 likes

Blog/Site Embeds No Longer Play/Start on Web Player.

A few weeks ago, embeded playlists via the playbutton would start up without incident if I had the webplayer open in a tab. Now, however, none of them *ever* open or play in the web player. Instead it constantly tries to open up the full on client. I...

  • Newbie
  • A few weeks ago, embeded playlists via the playbutton would start up without incident if I had the webplayer open in a tab. Now, however, none of them *ever* open or play in the web player. Instead i...
  • 306 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 306 Views
  • 0 replies
  • 0 likes

Won't stick to playlist

Hi I’ve used web player for long time. Everything was ok But now for a while if I’m listening a playlist and I hit next then starts playing some random song from not even my own playlists. It also happens when listening other public playlists that I’...

  • Newbie
  • ...laylists. It also happens when listening other public playlists that I’m being kicked out of selected playlist.   Also after song is over, next won't be from this list but absolute random. Not g...
  • zrimer
  • Newbie
  • 653 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 653 Views
  • 1 replies
  • 1 likes

Spotify is very slow at the office

Hi,Since a week Spotify is being very slow only at the office. I tested with the Mac Application and with the Web Player. Even the communities are very slow. Actually everything with the Spotify domain is slow. If I connect my computer over the 3G of...

  • Music Fan
  • Hi, Since a week Spotify is being very slow only at the office. I tested with the Mac Application and with the Web Player. Even the communities are very slow. Actually everything with the Spotify do...
  • user-removed
  • Not applicable
  • 469 Views
  • 1 replies
  • 0 likes
  • Mac
    Web Player
  • 469 Views
  • 1 replies
  • 0 likes

Cannot connect to Naim ND5XS network player anymore

Recently upgraded the ND5XS firmware and now I cannot connect to it anymore.I can switch Spotify output between PC and iPad and vice versa and I can see the ND5XS as an option to switch to, but it fails if I try.Any ideas?

  • Newbie
  • Recently upgraded the ND5XS firmware and now I cannot connect to it anymore. I can switch Spotify output between PC and iPad and vice versa and I can see the ND5XS as an option to switch to, but it ...
  • 332 Views
  • 0 replies
  • 0 likes
  • Other
  • 332 Views
  • 0 replies
  • 0 likes

Spotify connect button, please come back!

We bought an Onkyo receiver TX - NR 414 specifically for our Spotify premium account. And for a while it worked! But since a couple of weeks the connect button doesn't show up all the time anymore. We need this button to show up all the time in order...

  • Newbie
  • We bought an Onkyo receiver TX - NR 414 specifically for our Spotify premium account. And for a while it worked! But since a couple of weeks the connect button doesn't show up all the time anymore. W...
  • 321 Views
  • 0 replies
  • 0 likes
  • Connect
    Onkyo
  • 321 Views
  • 0 replies
  • 0 likes

Two charges from Spotify Singapore and Spotify.com

Hi there,I have been charged two monthly recurring payment from Spotify Singapore - SGD$9.90 and an additional Spotify.com - SGD40.19 (USD29.00) for a premium service. Could you check what went wrong because it is supposed to be just SGD9.90 per mont...

  • Newbie
  • Hi there, I have been charged two monthly recurring payment from Spotify Singapore - SGD$9.90 and an additional Spotify.com - SGD40.19 (USD29.00) for a premium service. Could you check what went w...
  • user-removed
  • Not applicable
  • 324 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 324 Views
  • 1 replies
  • 0 likes

Spotify added Taylor Swift to my public playlist?

I recenetly shared a 90s music list I made via Facebook, and the preview shows Taylor Swift as the first song (see below). I have not now or ever included Taylor Swift on this or any playlist. This is fairly embarrassing. Is this a sneaky marketing p...

  • Regular
  • I recenetly shared a 90s music list I made via Facebook, and the preview shows Taylor Swift as the first song (see below). I have not now or ever included Taylor Swift on this or any playlist. This i...
  • DasPeter
  • Community Legend
  • 982 Views
  • 11 replies
  • 0 likes
  • Other
  • 982 Views
  • 11 replies
  • 0 likes

Sonos and Spotify family

Hello out there. Does anyone knows how Spotify Family works with Sonos ?. My situation is that I have a summer house by the coast where I have one sonos installation and another sonos installation at home. I just wonder can I use Spotify family "Me +...

  • Casual Listener
  • Hello out there. Does anyone knows how Spotify Family works with Sonos ?. My situation is that I have a summer house by the coast where I have one sonos installation and another sonos installation at...
  • 364 Views
  • 0 replies
  • 1 likes
  • 364 Views
  • 0 replies
  • 1 likes

webplayer- some favorite artistes doen't appear on my favorite list

Hello, new bug with webplayer, some of my favorite artistes doesn't appear in my favorites artistes list. There are so many bug with webplayer... Could you say it's normal? i hope no. so do something please. Are there bugs only with my Spotify profil...

  • Visitor
  • Hello,   new bug with webplayer, some of my favorite artistes doesn't appear in my favorites artistes list.   There are so many bug with webplayer... Could you say it's normal? i hope n...
  • 572 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 572 Views
  • 0 replies
  • 0 likes

webplayer stop after maybe 20mon of playing

hello, webplayer stop after maybe 30min of playing and during playing. all is block and i have to reload tab for plaing music again.. it's very borring, can someone help me? thanks

  • Visitor
  • hello, webplayer stop after maybe 30min of playing and during playing. all is block and i have to reload tab for plaing music again.. it's very borring, can someone help me? thanks
  • 219 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 219 Views
  • 0 replies
  • 0 likes