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Please see below the most popular frequently asked questions.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12615 Views
  • 8 replies
  • 0 likes
  • Other
  • 12615 Views
  • 8 replies
  • 0 likes

All my playlists have been changed!!!

Since the latest update on my Samsung Smart TV, all my playlists have got screwed up. The first one is displayed twice, the 2nd three times and so on. It is also showing about 6 of my playlists rather than all of them. The playlists are still there o...

  • Newbie
  • Since the latest update on my Samsung Smart TV, all my playlists have got screwed up.  The first one is displayed twice, the 2nd three times and so on. It is also showing about 6 of my playlists...
  • 196 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 196 Views
  • 0 replies
  • 0 likes

No Sync on Blackberry Curve 9300

Hey. I've just installed the Spotify App on my Blackberry Curve 9300 today and wanted to sync some playlists for listening offline. But it doesn't work. It starts...but stops recently. What's the problem?

  • Casual Listener
  • Hey.   I've just installed the Spotify App on my Blackberry Curve 9300 today and wanted to sync some playlists for listening offline. But it doesn't work. It starts...but stops recently. &...
  • Peter__
  • Community Legend
  • 709 Views
  • 3 replies
  • 0 likes
  • BB10
  • 709 Views
  • 3 replies
  • 0 likes

Windows Phone 8 - App refusing to download songs (not maxed tracks) and stuck in offline mode

Hey! So I have a problem, I have far less than 3333 tracks that I want offline access to on my Windows Phone 8 (Huawei Ascend W1), a few hundred in fact, however, my spotify app refuses to download everything I have, it always stops at some point and...

  • Casual Listener
  • Hey! So I have a problem, I have far less than 3333 tracks that I want offline access to on my Windows Phone 8 (Huawei Ascend W1), a few hundred in fact, however, my spotify app refuses to download e...
  • emil-nybraaten
  • Casual Listener
  • 750 Views
  • 2 replies
  • 0 likes
  • Other
    WP 8
  • 750 Views
  • 2 replies
  • 0 likes

Samsung smart tv smart wireless Keyboard

Hey guys, I use spotify now for a long time on my computer and my android phone without problems. It works on smart tv without problems., too. Yesterday I bought the samsung wireless keyboard, it works everywhere but not in the spotify app. That's ba...

  • Newbie
  • Hey guys, I use spotify now for a long time on my computer and my android phone without problems. It works on smart tv without problems., too. Yesterday I bought the samsung wireless keyboard, it w...
  • Peter__
  • Community Legend
  • 862 Views
  • 2 replies
  • 4 likes
  • Samsung
  • 862 Views
  • 2 replies
  • 4 likes

Empty folders on Marantz SR6007

I have connected to Spotify with a Marantz SR6007 receiver and am noticing a HUGE number of empty folders. It is to the point of being unuseable for certain searches. Steps to reproduce: Search>Gould Search Artist Select Glenn Gould Results show 490 ...

  • Casual Listener
  • I have connected to Spotify with a Marantz SR6007 receiver and am noticing a HUGE number of empty folders.  It is to the point of being unuseable for certain searches.  Steps to reproduce: ...
  • 364 Views
  • 0 replies
  • 1 likes
  • Marantz
  • 364 Views
  • 0 replies
  • 1 likes

Spotify causing Logitech Squeezbox to crash.

Ever since I've had Spotify Premium, I have had a problem that has made my Squeezebox Touch crash, and then reboot itself afterwards.I recently was informed that Spotify was the cause, so, does anyone know how I can stop it happening without leaving ...

  • Newbie
  • Ever since I've had Spotify Premium, I have had a problem that has made my Squeezebox Touch crash, and then reboot itself afterwards. I recently was informed that Spotify was the cause, so, does a...
  • Joe
  • Community Legend
  • 614 Views
  • 2 replies
  • 0 likes
  • 614 Views
  • 2 replies
  • 0 likes

Solved!! Wipe play lists from library

My grand daughter got on my computer and made a playlist in her name with a plethora of songs. I have deleted her playlist, but the songs still show up in my library, How do I delete them from my library? Can I delete them as a group or must I delete...

  • Regular
  • My grand daughter got on my computer and made  a playlist in her name with a plethora of songs.  I have deleted her playlist, but the songs  still show up in my library,  How do I...
  • Peter__
  • Community Legend
  • 484 Views
  • 4 replies
  • 0 likes
  • 484 Views
  • 4 replies
  • 0 likes

SD Card?

Hi. Ive just signed up for premium to discover that I need an SD card so i cant use it on my phone which is why i signed up! Is this essential to have a card? Can i get round it? I have a bb9900 atm but will probably change to an iphone or maybe bbz1...

  • Casual Listener
  • Hi. Ive just signed up for premium to discover that I need an SD card so i cant use it on my phone which is why i signed up! Is this essential to have a card? Can i get round it?  I have a b...
  • Joe
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Sync Songs with WP8

How do I sync local songs to my WP8 with Spotify? I found some guides on how to do this with iPhones or Androids, but not WP.

  • Casual Listener
  • How do I sync local songs to my WP8 with Spotify? I found some guides on how to do this with iPhones or Androids, but not WP.
  • nk-
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Roku issues

Since my roku boxes updated to the new UI last week (roku 2, roku LT) I have noticed a crackling sound when playing music. This is the same issue across my 2 roku 2 boxes and my roku lt box. My roku 3 does not have this issue. Anyone else experiencin...

  • Regular
  • Since my roku boxes updated to the new UI last week (roku 2, roku LT) I have noticed a crackling sound when playing music.  This is the same issue across my 2 roku 2 boxes and my roku lt box. &n...
  • ohio2292
  • Newbie
  • 716 Views
  • 3 replies
  • 3 likes
  • Other
  • 716 Views
  • 3 replies
  • 3 likes

Solved!! When I push play on my spotify the songs doesn't starts

So when I push play the song doesn't start, the clock in the left corner (who counts the minutes of the song) don't start either. The problem is on my computer with windows 8. It works just fine on my phone, Samsung Galaxy III. I've already contacted...

  • Casual Listener
  • So when I push play the song doesn't start, the clock in the left corner (who counts the minutes of the song) don't start either. The problem is on my computer  with windows 8. It works...
  • Pascal0902
  • Music Fan
  • 1020 Views
  • 15 replies
  • 0 likes
  • 1020 Views
  • 15 replies
  • 0 likes

Pink floyd not on sonos spotify

Recently spotify managed to get all the pink floyd back catalogue available. I can see all tracks on my spotify app but not on my sonos spotify app.

How long does it take to update? I didn't realise that via sonos we didn't get the full spotify catal...

  • Casual Listener
  • Recently spotify managed to get all the pink floyd back catalogue available. I can see all tracks on my spotify app but not on my sonos spotify app. <br><br>How long does it take to updat...
  • danc27
  • Roadie
  • 599 Views
  • 8 replies
  • 0 likes
  • SONOS
  • 599 Views
  • 8 replies
  • 0 likes

Android, non-mobile unit, Cant use Unlimited Spotify!

I just purchased a stationery Android unit, Rikomagic MK802IV pluged in to my TV to make it a Smart-TV.
I am not allowed to play music with my Unlimited Spotify. How can I change this because this is not fair?

Android is just not for mobile phones and...

  • Casual Listener
  • I just purchased a stationery Android unit, Rikomagic MK802IV pluged in to my TV to make it a Smart-TV. <br>I am not allowed to play music with my Unlimited Spotify. How can I change this becau...
  • Kukarsle
  • Newbie
  • 444 Views
  • 4 replies
  • 1 likes
  • Other
  • 444 Views
  • 4 replies
  • 1 likes

Blackberry no offline mode and disappearing playlist

Hi, I have been using spotify on my Bold 9900 for months now, but recently I've been having alot of problems. Firstly when i select offline mode, it will not go into offline mode. Then if I quit and try and open up Spotify later it says it cannot log...

  • Newbie
  • Hi,   I have been using spotify on my Bold 9900 for months now, but recently I've been having alot of problems.   Firstly when i select offline mode, it will not go into offline mod...
  • Peter__
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • Other
  • 279 Views
  • 1 replies
  • 0 likes

Playlist upside down.

I had this problem for a long time now.
Oldest songs comes up first.
I wont saved the change to newest first when I exit the program. Same on iPhone.

Please advice! Its very annoying :/

  • Casual Listener
  • I had this problem for a long time now.<br>Oldest songs comes up first.<br>I wont saved the change to newest first when I exit the program. Same on iPhone.<br><br>Please advic...
  • Ghostrider79
  • Casual Listener
  • 1457 Views
  • 2 replies
  • 0 likes
  • Other
  • 1457 Views
  • 2 replies
  • 0 likes

Sonos missing spotify playlists

When I open spotify on sonos only about a third of my playlists appear. Any ideas why...and what can I do to correct this

  • Newbie
  • When I open spotify on sonos only about a third of my playlists appear. Any ideas why...and what can I do to correct this
  • Lord-of-Music
  • Newbie
  • 4299 Views
  • 10 replies
  • 0 likes
  • 4299 Views
  • 10 replies
  • 0 likes

Solved!! Logging into Sonos

I ordered a password for Spotify to be able to use Sonos.I got the message that the link for the the password has been sent to my email (a week ago).In fact I haven´t got an email.I tried several times, but I didn`t get an answer.I sent a message to ...

  • Casual Listener
  • I ordered a password for Spotify to be able to use Sonos. I got the message that the link for the the password has been sent to my email (a week ago). In fact I haven´t got an email. I tried ...
  • ewko
  • Casual Listener
  • 7848 Views
  • 51 replies
  • 0 likes
  • 7848 Views
  • 51 replies
  • 0 likes

Solved!! Does the WP8 app allow you to queue songs?

I'm considering signing up for Spotify Premium so I can use the WP8 app, but I really need the "add to queue" functionality, does it have it? It's one of the most important features to me - I want to be able to listen to music, find something I want ...

  • Casual Listener
  • I'm considering signing up for Spotify Premium so I can use the WP8 app, but I really need the "add to queue" functionality, does it have it?  It's one of the most important features to me - I w...
  • town
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 362 Views
  • 2 replies
  • 0 likes

Spotify on wtv

When using the Spotify app on WDTV my playlists automatically shuffle. I want them to play in order. I can find no way to turn this off. When I select options on my controller there is no play mode option as suggested in other forums. How do i get my...

  • Newbie
  • When using the Spotify app on WDTV my playlists automatically shuffle. I want them to play in order. I can find no way to turn this off. When I select options on my controller there is no play mode ...
  • 196 Views
  • 0 replies
  • 0 likes
  • WD
  • 196 Views
  • 0 replies
  • 0 likes

Tracks starred in Roku app do not sync with desktop app

Simply that. I can star a track while it's playing on my roku, but it will never show up on my starred list on the desktop or android versions of Spotify. This just started happening in the past few weeks. Worked fine at first.

  • Regular
  • Simply that. I can star a track while it's playing on my roku, but it will never show up on my starred list on the desktop or android versions of Spotify. This just started happening in the past few ...
  • Joe
  • Community Legend
  • 888 Views
  • 11 replies
  • 2 likes
  • Other
  • 888 Views
  • 11 replies
  • 2 likes