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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Sobult
  • Visitor
  • 3606 Views
  • 27 replies
  • 6 likes
  • Other
  • 3606 Views
  • 27 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18210 Views
  • 8 replies
  • 2 likes
  • Other
  • 18210 Views
  • 8 replies
  • 2 likes

Am I crazy or did Spotify scrolling start getting jitter after I upgraded to premium?

I've been using Spotify on WP for awhile now and when I was using the free version the new update smoothed things out considerably. Scrolling was smooth and repsonive. Now that I've upgraded to premium it's jittery again. Is this because the song tit...

  • Casual Listener
  • I've been using Spotify on WP for awhile now and when I was using the free version the new update smoothed things out considerably.  Scrolling was smooth and repsonive.  Now that I've upgra...
  • bonchibuji
  • Casual Listener
  • 407 Views
  • 1 replies
  • 2 likes
  • 407 Views
  • 1 replies
  • 2 likes

[Windows Phone] Missing features?

Hi, So, been using Spotify on my WP8.1 for a while now and I messed around to no avail. Is there a way to sort the songs in a list in any way? Mostly my Favorites, it's automatically sorted by "added date", but that's really annoying whe you want to ...

  • Casual Listener
  • Hi,   So, been using Spotify on my WP8.1 for a while now and I messed around to no avail.  Is there a way to sort the songs in a list in any way? Mostly my Favorites, it's automatical...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Solved!! A Question, Can you help?

So, I was looking over my Spotify community profile and the badges I have earned that are on my page. I noticed two types of badges that I don't have any of and those are solutions and blog posts. I would love to take part in both of these, but I hav...

  • Roadie
  • So, I was looking over my Spotify community profile and the badges I have earned that are on my page.  I noticed two types of badges that I don't have any of and those are solutions and blog pos...
  • meahtenoha
  • Spotify
  • 1367 Views
  • 7 replies
  • 0 likes
  • Other
  • 1367 Views
  • 7 replies
  • 0 likes

Incorrect Album in another Artists music, Champion.

Hello, I noticed that there appears to be different Artists Album of music included in a Artiists music. They have similar names, but completely differnt music. One is dance and the other is rap. (DJ) Champion is the artist. 'A Champion' albums 'We'r...

  • Casual Listener
  • Hello, I noticed that there appears to be different Artists Album of music included in a Artiists music.   They have similar names, but completely differnt music. One is dance and the o...
  • iBurnin
  • Music Fan
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Problem accessing Spotify premium account.

So here is the problem (quite a read so prepare yourself)I have two accounts on spotify, one is a username account that is linked to my primary facebook account.The other account is a Facebook only account that is linked to a secondary Facebook accou...

  • Newbie
  • So here is the problem (quite a read so prepare yourself) I have two accounts on spotify, one is a username account that is linked to my primary facebook account. The other account is a Faceboo...
  • MattSuda
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Can't login on Samsung Smart TV

How do I type the ~ symbol on the Spotify login screen keyboard? I can't see it anywhere.

  • Newbie
  • How do I type the ~ symbol on the Spotify login screen keyboard? I can't see it anywhere.
  • MattSuda
  • Spotify Star
  • 682 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 682 Views
  • 1 replies
  • 0 likes

Album contains single version of song instead of album version

Hi! I noticed that when I play the Marillion album Misplaced Childhood it contains the single version of the song Kayleigh instead of the album version which is a bit longer and synchronizes better with the songs before and after it. Is this a bug or...

  • Newbie
  • Hi! I noticed that when I play the Marillion album Misplaced Childhood it contains the single version of the song Kayleigh instead of the album version which is a bit longer and synchronizes better...
  • casanuevo
  • Newbie
  • 316 Views
  • 1 replies
  • 1 likes
  • music
  • 316 Views
  • 1 replies
  • 1 likes

High Quality at Smart TV

Hello everyone! I havent found something in the internet and so I need your help. Could you tell me please, if its possible to stream Spotify as a premium user in High Quality (320kbps) via Smart TV APP? Or is it just 160 kbps? Because I want to buy ...

  • Regular
  • Hello everyone!   I havent found something in the internet and so I need your help. Could you tell me please, if its possible to stream Spotify as a premium user in High Quality (320kbps...
  • 97869126
  • Regular
  • 659 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 659 Views
  • 3 replies
  • 0 likes

Can't stream Spotify to Naim home stereo system

I recently upgraded the firmware on my Naim ND5 XS network player and it now supports Spotify. So I signed up for Premium. It plays on my Macbook Pro and (through the Spotify App) on my iPad. But I am unable to stream Spotify audio to my home stereo ...

  • Casual Listener
  • I recently upgraded the firmware on my Naim ND5 XS network player and it now supports Spotify. So I signed up for Premium. It plays on my Macbook Pro and (through the Spotify App) on my iPad. But I a...
  • WCWL
  • Newbie
  • 5680 Views
  • 4 replies
  • 0 likes
  • 5680 Views
  • 4 replies
  • 0 likes

deleted songs in other user's playlist

Hi Buddys,while I tried to add songs from different playlists to my own I deleted one song from a playlist of an user I don't know. How can I add the song again? Or is it just deletet for me so it's actualy still there in his/her playlist?I need Help...

  • Newbie
  • Hi Buddys, while I tried to add songs from different playlists to my own I deleted one song from a playlist of an user I don't know. How can I add the song again? Or is it just deletet for me so it'...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Samsung-Smart TV Application

Hi all, Not all my playlists are showing on the Samsung Smart TV Spotify app. I have tried placing a playlist at every 11th position as suggested, but the app still only shows the first 10 playlist folders. Are there any other suggestions? Are Spotif...

  • Newbie
  • Hi all,   Not all my playlists are showing on the Samsung Smart TV Spotify app. I have tried placing a playlist at every 11th position as suggested, but the app still only shows the first 10...
  • 192 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 192 Views
  • 0 replies
  • 0 likes

Symbian s60

Hello. I can't login to my spotify acc, cause i always used to login by my fb acc. Now i need to get my hardware acc pass or sth like that but i can't get it, cause i can't log in by fb to have it. This symbian phone is currently the only one thing t...

  • Casual Listener
  • Hello. I can't login to my spotify acc, cause i always used to login by my fb acc. Now i need to get my hardware acc pass or sth like that but i can't get it, cause i can't log in by fb to have it. T...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Playlist on Roku and Smart TV not syncing?

Currently I have Spotify prem and I love it. However, my playlist don't seem to be syncing back to my Roku and Smart Tv App. When I add songs to my playlist via phone or computer app it seems to be fine and syncs between the two great. It just doesn’...

  • Newbie
  • Currently I have Spotify prem and I love it. However, my playlist don't seem to be syncing back to my Roku and Smart Tv App. When I add songs to my playlist via phone or computer app it seems to be f...
  • 405 Views
  • 0 replies
  • 1 likes
  • Samsung
  • 405 Views
  • 0 replies
  • 1 likes

The Last Man On Earth advertisement

PLEASE, get rid of that ad from the list! The beginning of it hurts my ears! I'm pretty sure it hurts everybody else's ears, too!

  • Regular
  • PLEASE, get rid of that ad from the list! The beginning of it hurts my ears! I'm pretty sure it hurts everybody else's ears, too!
  • OviiiOne
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • Other
  • 406 Views
  • 1 replies
  • 0 likes

Solved!! How do I notify Spotify that they have a wrong CD listing?

The following album spotify:album:5bu7VJ5XWNW9sruW4XvxZO which should contain masses by Faugues, instead contains 17th century Italian sonatas. What is the best way to notify Spotify of this mistake?

  • Newbie
  • The following album spotify:album:5bu7VJ5XWNW9sruW4XvxZO which should contain masses by Faugues, instead contains 17th century Italian sonatas. What is the best way to notify Spotify of this mistak...
  • OviiiOne
  • Community Legend
  • 943 Views
  • 1 replies
  • 0 likes
  • Classical "Early Music"
  • 943 Views
  • 1 replies
  • 0 likes

Problem with Radio Improvement?

I feel like I'm down voting songs on both my PC and Phone when using the radio function (i created radio stations from my playlists) and those songs reappear everytime I turn on the radio function. I also feel like the radio station keeps playing the...

  • Newbie
  • I feel like I'm down voting songs on both my PC and Phone when using the radio function (i created radio stations from my playlists) and those songs reappear everytime I turn on the radio function. I...
  • xunonem
  • Casual Listener
  • 352 Views
  • 1 replies
  • 0 likes
  • music
  • 352 Views
  • 1 replies
  • 0 likes

Spotify Connect with Yamaha 475 and family account

Hi folks, I have a big problem: since i use the family account option, we have two devices to connect to our yamaha 475 receiver: my wife with an android smartphone -> perfect me with an iPad air -> fails latest firmware and app version on ios, andro...

  • Newbie
  • Hi folks, I have a big problem: since i use the family account option, we have two devices to connect to our yamaha 475 receiver: my wife with an android smartphone -> perfect me with an i...
  • 313 Views
  • 0 replies
  • 0 likes
  • Other
  • 313 Views
  • 0 replies
  • 0 likes

Some songs won't play

When I had my old computer I synced my songs on the harddisk to spotify. These songs were also on my iphone. Now I have a new computer and iphone without the songs on the harddisk. The problem is now that no songs that I used to have will not play in...

  • Newbie
  • When I had my old computer I synced my songs on the harddisk to spotify. These songs were also on my iphone. Now I have a new computer and iphone without the songs on the harddisk. The problem is now...
  • user-removed
  • Not applicable
  • 307 Views
  • 1 replies
  • 0 likes
  • Other
  • 307 Views
  • 1 replies
  • 0 likes

Lost all my songs

All my songs + albums have dissapered !I came on and the only 2 recent songs I added was the only one there I've already checked this with other people and I've seen suggestions to log in and out or log out of facebook and all but it dont work :((I'v...

  • Newbie
  • All my songs + albums have dissapered ! I came on and the only 2 recent songs I added was the only one there 😞 I've already checked this with other people and I've seen suggestions to log in and ou...
  • MattSuda
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Other
  • 201 Views
  • 1 replies
  • 0 likes

Sync & Unsync Single Songs in a Playlist

I think it would be very useful if we were able to sync only particular musics on a playlist or album. For example, I have this album with 16 musics, but I only want to listen to 4 of them. It would be nice if could simply sync only these four.

  • Newbie
  • I think it would be very useful if we were able to sync only particular musics on a playlist or album. For example, I have this album with 16 musics, but I only want to listen to 4 of them. It would ...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes