Announcements

Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

Rhoem

Newbie

76655 Views

9 replies

4 likes

  • 76655 Views
  • 9 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

cpcpcpcp

Visitor

41919 Views

230 replies

21 likes

Other
  • 41919 Views
  • 230 replies
  • 21 likes

Music not syncing across devices

A cople of days ago, I was using spotify on my computer to edit my stared playlist. After doing songs arent syncing on my starred playlist across my devices (phone, ipad and computer). All other playlists sync fine, why is my starred playlist not syn...

Regular

A cople of days ago, I was using spotify on my computer to edit my stared playlist. After doing songs arent syncing on my starred playlist across my devices (phone, ipad and computer). All other play...

user-removed

Not applicable

508 Views

3 replies

0 likes

Music
Other
  • 508 Views
  • 3 replies
  • 0 likes

Syncing issues on Windows 8.1 phone

I have a Premium account & have been experiencing random syncing problems on my Nokia Lumia 635 phone. Every so often my Spotify app will stop playing and my entire playlist (which is currently over 900+ songs) will be re-synced. Which is a problem f...

Newbie

I have a Premium account & have been experiencing random syncing problems on my Nokia Lumia 635 phone. Every so often my Spotify app will stop playing and my entire playlist (which is currently o...

Portnoylima

Newbie

620 Views

2 replies

0 likes

Music
Other
WP 8
  • 620 Views
  • 2 replies
  • 0 likes

Kind of bad service at the support

I'm curious... Am I the only getting bad service when writing to support@spotify.com?5 different supporters has wrote back to me: 4 doesn't understand that I do not wan't to pay for Spotify twice a mounth, and one 'fixed' the problem, by refunding on...

Casual Listener

I'm curious... Am I the only getting bad service when writing to support@spotify.com? 5 different supporters has wrote back to me: 4 doesn't understand that I do not wan't to pay for Spotify twice...

Jason

Spotify Legend

578 Views

4 replies

0 likes

Other
  • 578 Views
  • 4 replies
  • 0 likes

Radio/Playlist bugs/suggestions

Hi. I've found the following problems: RadioWhen you start a radio from a song that is currently playing, the song will stop and start again, but this time inside the radio. This should not happen and the song should continue uninterrupted.When you t...

Casual Listener

Hi. I've found the following problems:   Radio When you start a radio from a song that is currently playing, the song will stop and start again, but this time inside the radio. This should n...

390 Views

0 replies

0 likes

Web Player
Windows
  • 390 Views
  • 0 replies
  • 0 likes

Compensation for artists?

I've been having the same issue. Last week, I DM'ed the Spotify Cares Twitter account about it, and the person on the other end kept mentioning how "odd" and "peculiar" it is that my list hadn't updated in over three weeks. "Have you signed out and s...

Regular

I've been having the same issue. Last week, I DM'ed the Spotify Cares Twitter account about it, and the person on the other end kept mentioning how "odd" and "peculiar" it is that my list hadn't upda...

gimmeduende

Regular

519 Views

1 replies

0 likes

Web Player
  • 519 Views
  • 1 replies
  • 0 likes

How do I use my own playlist with "Spotify Running"?

I was excited to see the Spotify Running shows up on my phone app now. But I can't find a way to tell it to use which of my own playlists to you. I can only see the pre-made playlist from Spotify. It must just be me. I'm sure Spotify wouldn't have cr...

Music Fan

I was excited to see the Spotify Running shows up on my phone app now. But I can't find a way to tell it to use which of my own playlists to you. I can only see the pre-made playlist from Spotify. &n...

jonasherdegen

Community Legend

1730 Views

4 replies

1 likes

Other
  • 1730 Views
  • 4 replies
  • 1 likes

Solved!! The Unwanted Ghost of Carl Ruggles

On the Spotify desktop software using Windows 7, I did a search and found Carl Ruggles a twentieth century American composer. Adding his music to my playlist, I would click the album to hear each song play. However, when I played another composer’s a...

Music Fan

  On the Spotify desktop software using Windows 7, I did a search and found Carl Ruggles a twentieth century American composer. Adding his music to my playlist, I would click the album to hear ...

martin51144

Music Fan

645 Views

1 replies

0 likes

Music
  • 645 Views
  • 1 replies
  • 0 likes

Not syncing anymore

My playlists aren't syncing anymore between Windows desktop, iPad and Android. Creating a playlist in any of them will not sync to any of them.I already cleared cache, logged out, reinstalled, rebooted, etc.

Casual Listener

My playlists aren't syncing anymore between Windows desktop, iPad and Android. Creating a playlist in any of them will not sync to any of them. I already cleared cache, logged out, reinstalled, re...

blackeyednl

Casual Listener

594 Views

4 replies

0 likes

Other
  • 594 Views
  • 4 replies
  • 0 likes

Ps4 auto sign in problem

Hi i'm hoping someone can help as I have ran out of ideas.An old spotify account was linked to my ps4, which has since come up with the error message "log in failed. You can only use spotify abroad for 14 days" I am not abroad so I'm not sure why I g...

Newbie

Hi i'm hoping someone can help as I have ran out of ideas. An old spotify account was linked to my ps4, which has since come up with the error message "log in failed. You can only use spotify abro...

444 Views

0 replies

0 likes

Other
  • 444 Views
  • 0 replies
  • 0 likes

new device

How do i set a new device on spotify??;_;

Casual Listener

How do i set a new device on spotify?? ;_;

jonasherdegen

Community Legend

428 Views

1 replies

0 likes

Other
Samsung
  • 428 Views
  • 1 replies
  • 0 likes

new device

How do i set a new device on spotify??;_;

Casual Listener

How do i set a new device on spotify?? ;_;

236 Views

0 replies

0 likes

Other
  • 236 Views
  • 0 replies
  • 0 likes

Nokia lilumia wont install

Nokia Lumia 825Newly updatewindows 8.1Tried removing , reinstalling WiFi, 4g . All other appps download and stream it just keeps saying I need to update and never completes installation. Any other advice appreciated, its the one app I use the most!

Casual Listener

Nokia Lumia 825 Newly updatewindows 8.1 Tried removing , reinstalling WiFi, 4g . All other appps download and stream it just keeps saying I need to update and never completes installation. Any othe...

249 Views

0 replies

0 likes

Other
  • 249 Views
  • 0 replies
  • 0 likes

open.spotify.com doesn't match what is actually on Spotify

So, I noticed that one of Freezepop's albums shows up as being on spotify if you arn't logged in --> https://open.spotify.com/album/6teFOlmBSuIsmuhzqOY7u9 However, if I log into Spotify, that album is no where to be seen. It's also a little odd only ...

Newbie

So, I noticed that one of Freezepop's albums shows up as being on spotify if you arn't logged in --> https://open.spotify.com/album/6teFOlmBSuIsmuhzqOY7u9   However, if I log into Spotify, ...

317 Views

0 replies

0 likes

Music
Other
  • 317 Views
  • 0 replies
  • 0 likes

HELP! No way of playing open.spotify.com playlists

Hi there,My company has been utilizing Spotify playlists to share our artists/catalog with all of our followers. I did not realize there was an issue until I attempted to click on one of the public playlist links we posted on social media to play it ...

Casual Listener

Hi there, My company has been utilizing Spotify playlists to share our artists/catalog with all of our followers. I did not realize there was an issue until I attempted to click on one of the&n...

smgherini

Casual Listener

1151 Views

2 replies

0 likes

Web Player
  • 1151 Views
  • 2 replies
  • 0 likes

Nokia Lumia 625 wont install

I have a Nokia Lumia 625Windows 8.1recently updated! It keeps asking me to update to latest version and wont install spotify. this is the latest update?Its the one thing i use mobile frequently any help? i keep gettingmessage "we are having trouble i...

Casual Listener

I have a Nokia Lumia 625 Windows 8.1 recently updated!   It keeps asking me to update to latest version and wont install spotify. this is the latest update? Its the one thing i use mobile f...

Garc1a

Casual Listener

837 Views

2 replies

0 likes

Web Player
  • 837 Views
  • 2 replies
  • 0 likes

Using USB with my Nexus 5

I downloaded Spotify Launcher, exe and downloaded music to my USB. Since my Nexus 5 has very little memory, I have to play from a USB. How do I play the music on my USB with the Spotify app on my phone? Looking to default my player to the USB instead...

Casual Listener

I downloaded Spotify Launcher, exe and downloaded music to my USB.  Since my Nexus 5 has very little memory, I have to play from a USB.  How do I play the music on my USB with the Spotify a...

kirish

Casual Listener

528 Views

2 replies

0 likes

Connect
  • 528 Views
  • 2 replies
  • 0 likes

Spotify activity won't post to Facebook

Hi there - apologies if this is in the wrong thread. (Seemed the most appropriate) I've been using Spotify (free) for a while now, and it used to share my Spotify activity to Facebook by showing recent songs I'd listened to in a section on the left h...

Newbie

Hi there - apologies if this is in the wrong thread. (Seemed the most appropriate)   I've been using Spotify (free) for a while now, and it used to share my Spotify activity to Facebook by sho...

538 Views

0 replies

0 likes

Other
  • 538 Views
  • 0 replies
  • 0 likes

Web player and large playlist

I have a ~4300 track playlist which refuses to display properly in the web viewer (all tracks display slowly and show as unavailable). Same playlist is ok in the Android and PC client apps. Anyone know if/how this can be fixed for the web player? Sam...

Casual Listener

I have a ~4300 track playlist which refuses to display properly in the web viewer (all tracks display slowly and show as unavailable). Same playlist is ok in the Android and PC client apps.   ...

WibblyW

Casual Listener

364 Views

1 replies

0 likes

Web Player
  • 364 Views
  • 1 replies
  • 0 likes

Songs damaged like scratches on vinyl

Hi there,I have the problem that some songs are dameged and sound like a scratched vinyl on all devices (Mac, Iphone, Premium Acount, best quality off&on). For ex. Daniel Porter - Bad Day or Rihanna - American Oxygen always jumping at the same time f...

Casual Listener

Hi there, I have the problem that some songs are dameged and sound like a scratched vinyl on all devices (Mac, Iphone, Premium Acount, best quality off&on). For ex. Daniel Porter - Bad Day or ...

das_spotify

Casual Listener

371 Views

1 replies

0 likes

Other
  • 371 Views
  • 1 replies
  • 0 likes