Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Amatharis
  • Newbie
  • 8074 Views
  • 56 replies
  • 7 likes
  • Other
  • 8074 Views
  • 56 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19381 Views
  • 9 replies
  • 2 likes
  • Other
  • 19381 Views
  • 9 replies
  • 2 likes

Music won't play

I've been browsing around and I click on a song to play it, but it doesn't play. The timer for the song starts, but no music is playing. The volume is on and nothing else seems to be wrong (with my computer) and other songs will play. This has been a...

  • Casual Listener
  • I've been browsing around and I click on a song to play it, but it doesn't play. The timer for the song starts, but no music is playing. The volume is on and nothing else seems to be wrong (with my c...
  • amnewman167
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • music
  • 317 Views
  • 2 replies
  • 0 likes

Spotify app (PC or phone) should warn when using Connect but target device may be somewhere else

If I am using Spotify Connect from my laptop or phone to control say a Gramofon at home, then I go somewhere else, say to work, and start up Spotify .... I unkowingly am controlling my device at home. People at home are bewildered, or even scared whi...

  • Regular
  • If I am using Spotify Connect from my laptop or phone to control say a Gramofon at home, then I go somewhere else, say to work, and start up Spotify .... I unkowingly am controlling my device at home...
  • 184 Views
  • 0 replies
  • 0 likes
  • Connect
  • 184 Views
  • 0 replies
  • 0 likes

Solved!! Nine faces?

Primarily, I use Windows to enjoy Spotify. I downloaded an update to a newer version yesterday, and now, nine random faces take a fourth of the desktop screen. I don't use Facebook, and I don't need to "Find Friends" through Spoitfy. How do I turn of...

  • Casual Listener
  • Primarily, I use Windows to enjoy Spotify.  I downloaded an update to a newer version yesterday, and now, nine random faces take a fourth of the desktop screen.  I don't use Facebook, and I...
  • Desmond
  • Casual Listener
  • 390 Views
  • 2 replies
  • 0 likes
  • Other
  • 390 Views
  • 2 replies
  • 0 likes

Streaming rate on Now TV box

What is the streaming rate on the Now TV box (similar to Roku) in the UK in kbps. Is it 80, 160 or 320 kbps or some other rate?

  • Music Fan
  • What is the streaming rate on the Now TV box (similar to Roku) in the UK in kbps.  Is it 80, 160 or 320 kbps or some other rate?
  • MattSuda
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • Other
  • 367 Views
  • 1 replies
  • 0 likes

Can't download cut files to mobile

Hi, due to a certain reason (see below ifyou're interested) I've cut dowm some local mp3 files to 45 seconds. After having done so, I integrated them in a spotify playlist (Cortinas) on the PC. As they are now in the PC playlist, I can integrate them...

  • Newbie
  • Hi,   due to a certain reason (see below ifyou're interested) I've cut dowm some local mp3 files to 45 seconds. After having done so, I integrated them in a spotify playlist (Cortinas) on the ...
  • 154 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 154 Views
  • 0 replies
  • 0 likes

An Album appears in search - but "not available in the current region"

I've been waiting like a mad new Nightwish "Endless Forms Most Beautiful", and it appears now in search resultsspotify:album:34cB85J5qbh5R08ce4c2HX Why "Cant' play this track - Sorry it is not available in the current region"?

  • Regular
  • I've been waiting like a mad new Nightwish "Endless Forms Most Beautiful", and it appears now in search results spotify:album:34cB85J5qbh5R08ce4c2HX   Why "Cant' play this track - Sorry it is...
  • GrumpyDad
  • Regular
  • 438 Views
  • 5 replies
  • 0 likes
  • Other
  • 438 Views
  • 5 replies
  • 0 likes

One last request for: Nightwish - Imaginaerum..... Show your support!

So in my country (Netherlands), the Imaginaerum album for Nightwish is not available. I have seen a post or two about it for some labels not giving out the appropriate rights to Spotify. So I am basically calling out to the label and Spotify to come ...

  • Casual Listener
  • So in my country (Netherlands), the Imaginaerum album for Nightwish is not available. I have seen a post or two about it for some labels not giving out the appropriate rights to Spotify. So I am basi...
  • MattSuda
  • Spotify Star
  • 2474 Views
  • 3 replies
  • 11 likes
  • 2474 Views
  • 3 replies
  • 11 likes

Chromecast SDK

Hello, today Google released the software development kit for the Chromecast. It can be found here: https://developers.google.com/cast/ I would like to voice my support for Spotify supporting the Chromecast. <br><br>Thank you

  • Newbie
  • Hello, today Google released the software development kit for the Chromecast. It can be found here:  https://developers.google.com/cast/   I would like to voice my support for Spotify...
  • JefDeCoster
  • Casual Listener
  • 1585 Views
  • 2 replies
  • 19 likes
  • Other
  • 1585 Views
  • 2 replies
  • 19 likes

My playlists are gone

Ive had 2 Spotify accounts one with my Facebook and then one with my email well i linked the one with my email with my Facebook and lost all the playlists from the Facebook account. Please help.

  • Newbie
  • Ive had 2 Spotify accounts one with my Facebook and then one with my email well i linked the one with my email with my Facebook and lost all the playlists from the Facebook account. Please help.
  • MattSuda
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Other
  • 257 Views
  • 1 replies
  • 0 likes

David Guetta missing

Hello,since today most tracks of David Guetta are missing on Spotify Free. Now I wanna know: Are they Premium only tracks or will they stay unavailable? GreetzNico

  • Casual Listener
  • Hello, since today most tracks of David Guetta are missing on Spotify Free. Now I wanna know: Are they Premium only tracks or will they stay unavailable?  Greetz Nico
  • MattSuda
  • Spotify Star
  • 497 Views
  • 2 replies
  • 0 likes
  • music
  • 497 Views
  • 2 replies
  • 0 likes

Google Ads in Spotify Premimum ?!

Cen someone explain google ads in spotify to me? (like in attachment) I have premimum account.I use Mac and spotify for mac, but i never before see such an ugly ads...Is it some kind of new feature. Yon can listen to music and buy lawn mower for a ha...

  • Casual Listener
  • Cen someone explain google ads in spotify to me? (like in attachment)   I have premimum account. I use Mac and spotify for mac, but i never before see such an ugly ads... Is it som...
  • alekgk
  • Casual Listener
  • 893 Views
  • 1 replies
  • 0 likes
  • Other
  • 893 Views
  • 1 replies
  • 0 likes

Solved!! [Offline Devices] Wrong last updated dates

Hello!! I have a confusion and possibly an issue. When I check my offline devices in my account management page, it states the last updated dates of all my three devices are 1970-01-01, which cannot be true. I wonder if anyone has a clue of what's go...

  • Visitor
  • Hello!!  I have a confusion and possibly an issue.  When I check my offline devices in my account management page, it states the last updated dates of all my three devices are 1970-01-...
  • MattSuda
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Other
  • 288 Views
  • 1 replies
  • 0 likes

PS4 still playing adverts even though i subscribed to premum

Hi i downloaded the app on the ps4 and signed up. It says the subsription is live yet i still keep getting adverts and im unsure why. I also checked the phone app and it says my subsription is free. Yet when i log into spotify.com is says its premium...

  • Newbie
  • Hi   i downloaded the app on the ps4 and signed up. It says the subsription is live yet i still keep getting adverts and im unsure why. I also checked the phone app and it says my subsription ...
  • Jordi
  • Community Legend
  • 1343 Views
  • 2 replies
  • 0 likes
  • music
  • 1343 Views
  • 2 replies
  • 0 likes

Windowsphone app tells I am offline - which is not true

I've got a Nokia 630. When I start the Spotify app on my phone, it tells me that I'm offline an I have te make contact whit internet. This is'nt true: I'm contacted tot the internet by wifi/wlan. Strange: Despite this message I can see all my saved a...

  • Casual Listener
  • I've got a Nokia 630. When I start the Spotify app on my phone, it tells me that I'm offline an I have te make contact whit internet. This is'nt true: I'm contacted tot the internet by wifi/wlan. &n...
  • JMR
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 254 Views
  • 2 replies
  • 0 likes

Windows phone version is botch

Hi ! Can you make an effort to develop an decent application of spotify for windows phone ? The design is pretty nice but the performances ... The app is slow, not optimizied and crash often, and where is spotify connect ????

  • Regular
  • Hi !     Can you make an effort to develop an decent application of spotify for windows phone ?   The design is pretty nice but the performances ...   The app is slow, not ...
  • 548 Views
  • 0 replies
  • 3 likes
  • WP 8
  • 548 Views
  • 0 replies
  • 3 likes

PS4 + Spotify Mobile Connect = Desynched Info

I found a issue where if you connect your spotify mobile app (in this case the android version) to the PS4 to control Spotify on the PS4, that the information displayed on the phone about current the current track is wrong. Trying to pause a song via...

  • Newbie
  • I found a issue where if you connect your spotify mobile app (in this case the android version) to the PS4 to control Spotify on the PS4, that the information displayed on the phone about current the...
  • 435 Views
  • 0 replies
  • 0 likes
  • Connect
  • 435 Views
  • 0 replies
  • 0 likes

[WP 8] App crashes everytime after +/- 1 minute after startup

Hi, Since the new version of the windows phone app, so from when it was redesigned, the app hasn't been functioning properly. Since the latest 2 updates it even crashes after +/- 1 minute after startup. When I open the app on the ' Home' page I get t...

  • Regular
  • Hi,   Since the new version of the windows phone app, so from when it was redesigned, the app hasn't been functioning properly. Since the latest 2 updates it even crashes after +/- 1 minute af...
  • 235 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 235 Views
  • 0 replies
  • 0 likes

Songs repeating on PS4 with repeat off

I have a playlist of 500 songs and i have repeat off and when i go to a game and hold the Playstation button and press R1 to change to the next song i noticed it goes back to the same song i started with in the beginning so it would go from song 1 th...

  • Newbie
  • I have a playlist of 500 songs and i have repeat off and when i go to a game and hold the Playstation button and press R1 to change to the next song i noticed it goes back to the same song i started ...
  • 960 Views
  • 0 replies
  • 3 likes
  • music
  • 960 Views
  • 0 replies
  • 3 likes

[Other Platform][Partnerships] Playstation Music Needs Social

I didn't see anyone else posting anything about the Playstation Music app, but I had a couple suggestions for the app while I was looking at it earlier. Playstation has said that they want to be "more ubiquitous" and essentially be the center of the ...

  • Casual Listener
  • I didn't see anyone else posting anything about the Playstation Music app, but I had a couple suggestions for the app while I was looking at it earlier. Playstation has said that they want to be "mor...
  • Marco
  • Community Legend
  • 751 Views
  • 4 replies
  • 0 likes
  • Other Platform
    Partnerships
  • 751 Views
  • 4 replies
  • 0 likes

[Windows Phone] BUG: Windows Phone pinned albums start playing on app resume

It's great that you can pin albums to the windows phone start screen. But when you tap them they start playing automatically - not sure if this is good or bad, really. The bug is that if you've done that then when the app resumes (either because you'...

  • Music Fan
  • It's great that you can pin albums to the windows phone start screen. But when you tap them they start playing automatically - not sure if this is good or bad, really. The bug is that if you've done ...
  • BGBrereton
  • Music Fan
  • 516 Views
  • 2 replies
  • 0 likes
  • Windows Phone
  • 516 Views
  • 2 replies
  • 0 likes