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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3730 Views
  • 28 replies
  • 6 likes
  • Other
  • 3730 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18260 Views
  • 8 replies
  • 2 likes
  • Other
  • 18260 Views
  • 8 replies
  • 2 likes

Offline mode date counter will not reset

I am a new Premium subscriber, and very enthusiastic about Offline Mode for my daily commute. My problem is that when I switch from Offline Mode to Online Mode and back again, the date counter does not reset to "Go Online Within" 30 days. Based on so...

  • Casual Listener
  • I am a new Premium subscriber, and very enthusiastic about Offline Mode for my daily commute. My problem is that when I switch from Offline Mode to Online Mode and back again, the date counter does ...
  • MattSuda
  • Spotify Star
  • 1167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1167 Views
  • 1 replies
  • 0 likes

Some (random) Classical tracks only available on compilations

While I appreciate that Spotify is mainly targeted at a demographic who does not listen to much classical, I have found the web streaming services to have an adequate enough catalogue to justify parting with money for premium service. In fact, for a ...

  • Newbie
  • While I appreciate that Spotify is mainly targeted at a demographic who does not listen to much classical, I have found the web streaming services to have an adequate enough catalogue to justify part...
  • 265 Views
  • 0 replies
  • 0 likes
  • Other
  • 265 Views
  • 0 replies
  • 0 likes

Solved!! My saved songs is gone

Hi! I have had a lot of songs saved to my "Your Music" but all the songs have disappeared, there's only 15 songs in "Songs" now. When I go to "Albums" or "Artists" the songs is there but not in Songs. Do I have to save all the songs one more time?

  • Regular
  • Hi! I have had a lot of songs saved to my "Your Music" but all the songs have disappeared, there's only 15 songs in "Songs" now. When I go to "Albums" or "Artists" the songs is there but not in ...
  • Leoforthought
  • Newbie
  • 1118 Views
  • 2 replies
  • 0 likes
  • music
  • 1118 Views
  • 2 replies
  • 0 likes

Downloading entire albums

I have my Spotify subscription on my Sonos app. I've signed up for a premium subscription but find nowhere on app to download an entire album.

  • Newbie
  • I have my Spotify subscription on my Sonos app. I've signed up for a premium subscription but find nowhere on app to download an entire album.
  • OviiiOne
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

How do i turn the songs I have been saving into a playlist?

On Spotify I just play the songs I have saved as an undedited list. I'm now on Sonos and have connected Spotify to Sonos -- but my "songs" don't show up there -- and therefore cannot play. I think what I have to do is turn the "songs" into a playlist...

  • Newbie
  • On Spotify I just play the songs I have saved as an undedited list. I'm now on Sonos and have connected Spotify to Sonos -- but my "songs" don't show up there -- and therefore cannot play. I think wh...
  • MattSuda
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Miike Snow not on Spotify anymore?

Hey does anyone know why Miike Snow not is on Spotify anymore, if yes will they be back or not?Regards O

  • Music Fan
  • Hey does anyone know why Miike Snow not is on Spotify anymore, if yes will they be back or not? Regards O
  • MattSuda
  • Spotify Star
  • 2403 Views
  • 3 replies
  • 0 likes
  • music
  • 2403 Views
  • 3 replies
  • 0 likes

AYUDA!! windows phone 8.1

Hola !! realmente necesito ayuda ... lo que pasa que no puedo conectar mi celular, que es un lumia 1020 con windows phone 8.1, con spotify premium. Por mas que desee conectarlo es imposible, no aparece en la computadora y en el celular no encuentro a...

  • Casual Listener
  • Hola !! realmente necesito ayuda ... lo que pasa que no puedo conectar mi celular, que es un lumia 1020 con windows phone 8.1, con spotify premium. Por mas que desee conectarlo es imposible, no apare...
  • moscoquera
  • Regular
  • 941 Views
  • 3 replies
  • 1 likes
  • 941 Views
  • 3 replies
  • 1 likes

My account Is not being recognized by my yamaha amp

Hi, I hope someone can help. I have a Yamaha rxv675 amp and have been streaming through my iPad ap. however the app or my account is not being recognized by the amp so the amp does not appear as a device to stream to from both my iPad and iPhone .thi...

  • Music Fan
  • Hi, I hope someone can help. I have a Yamaha rxv675 amp and have been streaming through my iPad ap. however the app or my account is not being recognized by the amp so the amp does not appear as a de...
  • Mats_
  • Regular
  • 1590 Views
  • 21 replies
  • 1 likes
  • iOS
  • 1590 Views
  • 21 replies
  • 1 likes

Need album and artist lists on Windows Phone

Hi, I am considering moving from Wimp to Spotify. Just downloaded the Spotify app to Windows Phone 8.1 and my first impression was pretty good. However, I miss album and artist lists that are the most important reason why I am still at Wimp. Can you ...

  • Newbie
  • Hi,    I am considering moving from Wimp to Spotify. Just downloaded the Spotify app to Windows Phone 8.1 and my first impression was pretty good. However, I miss album and artist lists...
  • 209 Views
  • 0 replies
  • 1 likes
  • 209 Views
  • 0 replies
  • 1 likes

Marantz Melody player - stream keeps cutting out.

I recently got a Marantz MCR610 music player which has the facility to stream music from Spotify. Allegedly. I upgraded my account to premium to take advantage of this service, but have not been able to listen for more than about 5 minutes (usually m...

  • Regular
  • I recently got a Marantz MCR610 music player which has the facility to stream music from Spotify. Allegedly. I upgraded my account to premium to take advantage of this service, but have not been able...
  • Flutefriend
  • Casual Listener
  • 3986 Views
  • 10 replies
  • 0 likes
  • Marantz
  • 3986 Views
  • 10 replies
  • 0 likes

Linking Spotify to a community Facebook page

I found this similar thread but the first link provided seems to be missing, and is a bit outdated too http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-need-help-linking-my-album-on-Spotify-to-my-Facebook-Band-Fan/m-p/32495#M4734 Is ...

  • Casual Listener
  • I found this similar thread but the first link provided seems to be missing, and is a bit outdated too   http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-need-help-linking-m...
  • MattSuda
  • Spotify Star
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

track deleted from spotify

Hello there. there is a track i saved from the discovry and i saved him to my music on spotify i dont know is name or any detail about him and now i cant find him in my music library and it might took off from spotify by the artist or something my qu...

  • Newbie
  • Hello there.   there is a track i saved from the discovry and i saved him to my music on spotify i dont know is name or any detail about him  and now i cant find him in my musi...
  • OviiiOne
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

[Spotify Connect] Need to be on same wifi network ?

Hello, I'm plannig to buy a spotify connect speaker (Sony SRS x7) but I have one small question first. I'm used to switch with Spotify Connect between my android phone and my computer (which is btw an awesome feature). When I do that I don't have to ...

  • Regular
  • Hello,   I'm plannig to buy a spotify connect speaker (Sony SRS x7) but I have one small question first. I'm used to switch with Spotify Connect between my android phone and my computer (w...
  • 930 Views
  • 0 replies
  • 0 likes
  • Connect
  • 930 Views
  • 0 replies
  • 0 likes

Gb

Hi I want to know how many Gb I do with when music streaming 30 minutes via a WiFi connection. Want to know before I upgrade. Best regards ***flop***

  • Visitor
  •   Hi I want to know how many Gb I do with when music streaming 30 minutes via a WiFi connection. Want to know before I upgrade.   Best regards ***flop***
  • user-removed
  • Not applicable
  • 255 Views
  • 1 replies
  • 0 likes
  • Other
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Snapchat with Spotify Playing

While i am playing spotify and on snapchat chat, my music always seems to go on pause. Is there a way to stop this?

  • Casual Listener
  • While i am playing spotify and on snapchat chat, my music always seems to go on pause. Is there a way to stop this?
  • AT8
  • Casual Listener
  • 81421 Views
  • 2 replies
  • 0 likes
  • Other
  • 81421 Views
  • 2 replies
  • 0 likes

Spotify quality for boxee, how to change?

What if i want Extreme quality streaming for my Boxee? Cant find any settings in the App. If i change quality in my mobile device will it also change on the Boxee next time i log in?

  • Newbie
  • What if i want Extreme quality streaming for my Boxee? Cant find any settings in the App. If i change quality in my mobile device will it also change on the Boxee next time i log in?
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Spotify Year in Music

Hello. I shared my Spotify Year in Music on Facebook, but when I click on that link it redirects me to US or International page of Year of Music insted of my Year of Music.

  • Gig Goer
  • Hello. I shared my Spotify Year in Music on Facebook, but when I click on that link it redirects me to US or International page of Year of Music insted of my Year of Music. 😞
  • OviiiOne
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • music
  • 240 Views
  • 1 replies
  • 0 likes

Radio replaying songs

When I play the radio the same songs come up over and over again. Only the more well known songs play and those are the ones that repeatedly come up. I would prefer to listen to some songs that aren't ones that I hear on a daily basis that I despise ...

  • Regular
  • When I play the radio the same songs come up over and over again. Only the more well known songs play and those are the ones that repeatedly come up. I would prefer to listen to some songs that aren'...
  • juliancrg
  • Casual Listener
  • 582 Views
  • 2 replies
  • 1 likes
  • 582 Views
  • 2 replies
  • 1 likes

What happened to my saved music? They are all gone!

I lost all saved music? I thought at first this was because I was offline but then I reconnected and there are no songs in my saved songs and albums? help! I only logged at a public computer with the web player before this happened. Been using spotif...

  • Casual Listener
  • I lost all saved music? I thought at first this was because I was offline but then I reconnected and there are no songs in my saved songs and albums? help! I only logged at a public computer with t...
  • MattSuda
  • Spotify Star
  • 923 Views
  • 3 replies
  • 0 likes
  • music
  • 923 Views
  • 3 replies
  • 0 likes