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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6692 Views
  • 47 replies
  • 6 likes
  • Other
  • 6692 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19023 Views
  • 9 replies
  • 2 likes
  • Other
  • 19023 Views
  • 9 replies
  • 2 likes

[WP8] App crashes when it stays in the background

The app crashes when idle in the background. This seems to be a common windows phone problem as it happens with rdio and deezer as well but not with Xbox music or Nokia music, so it must be possible to fix this somehow. The main inconvenience is that...

  • Roadie
  • The app crashes when idle in the background. This seems to be a common windows phone problem as it happens with rdio and deezer as well but not with Xbox music or Nokia music, so it must be possible ...
  • Kargarov
  • Casual Listener
  • 6445 Views
  • 28 replies
  • 6 likes
  • 6445 Views
  • 28 replies
  • 6 likes

Solved!! [WP8.1] Track not availabe in the current region

I have recently started to experience problems playing some songs on my Windows Phone 8.1 (Nokia Lumia 920). I am online and when I search and browse, the track will come up but when I press play it says "Can't play this track. Sorry it is not availa...

  • Newbie
  • I have recently started to experience problems playing some songs on my Windows Phone 8.1 (Nokia Lumia 920). I am online and when I search and browse, the track will come up but when I press play it ...
  • srougfhley
  • Newbie
  • 1282 Views
  • 3 replies
  • 3 likes
  • WP 8
  • 1282 Views
  • 3 replies
  • 3 likes

Spotify connect on Denon x1000

Will the Spotify Connect feature be available on the Denon x1000 receiver at any point? Someone know? Thanks!

  • Newbie
  • Will the Spotify Connect feature be available on the Denon x1000 receiver at any point?   Someone know?   Thanks!
  • Revoluzifer
  • Casual Listener
  • 5794 Views
  • 4 replies
  • 1 likes
  • 5794 Views
  • 4 replies
  • 1 likes

Song file count to 10,000

How can I see the total songs I've saved in my account so I can know when I'm approaching the 10,000 song limit?

  • Newbie
  • How can I see the total songs I've saved in my account so I can know when I'm approaching the 10,000 song limit?
  • hans-jürgen
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Madonna Leak on Spotify???..

Hey, so I'm not a fan of Madonna, I looked her up and played random, after a while I listened to "GhostTown" from the new album and when I went to buy it I realized it hadn't came out yet.. I searched for a leak on Google, tumblr, SoundCloud, everywh...

  • Visitor
  • Hey, so I'm not a fan of Madonna, I looked her up and played random, after a while I listened to "GhostTown" from the new album and when I went to buy it I realized it hadn't came out yet.. I searche...
  • MattSuda
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • music
  • 462 Views
  • 1 replies
  • 0 likes

this moment when you want to listen Calvin Harris and spotify is streaming american rap...

This is joke. Why my songs, which I added to my spotify playlist keep changing into something unknown s**t which I hate? I made a playlist and while I listen to it, I keep listen to songs which are completely different from song I added, I don`t unde...

  • Casual Listener
  • This is joke. Why my songs, which I added to my spotify playlist keep changing into something unknown s**t which I hate? I made a playlist and while I listen to it, I keep listen to songs which are c...
  • stevens91
  • Casual Listener
  • 929 Views
  • 2 replies
  • 0 likes
  • 929 Views
  • 2 replies
  • 0 likes

[Maemo 5] Nokia N900 (Not supported by Spotify)

what about this Device? i like Spotify but i dont know if i want pay for it if it not exist for my Phone for outside of Home :-(((( any idea about it?

  • Newbie
  • what about this Device? i like Spotify but i dont know if i want pay for it if it not exist for my Phone for outside of Home :-((((   any idea about it?
  • N900ify
  • Casual Listener
  • 1422 Views
  • 4 replies
  • 0 likes
  • 1422 Views
  • 4 replies
  • 0 likes

Help

Hey .. I have a question ...I have a us account and U.S. spotify app and look for German music , I now the German spotify got the music in the store but I can not find in my us account ... Why ??Thx for helping

  • Regular
  • Hey .. I have a question ... I have a us account and U.S. spotify app and look for German music , I now the German spotify got the music in the store but I can not find in my us account ... Why ?? ...
  • MattSuda
  • Spotify Star
  • 456 Views
  • 7 replies
  • 0 likes
  • 456 Views
  • 7 replies
  • 0 likes

Albuns unavaliable on my region

There are some Albuns from an Artist (Nightwish) which is unavaliable on my region (Brazil). Somehow I found the music / albuns that I want but when I click to play I receive the message telling me it is unavaliable for my region. Why this happens? W...

  • Regular
  • There are some Albuns from an Artist (Nightwish) which is unavaliable on my region (Brazil). Somehow I found the music / albuns that I want but when I click to play I receive the message telli...
  • OviiiOne
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! deleted my playlist want it back

Okay so I accidentally deleted a playlist and want it back but apparently it's still active because I found it and it still says it was created by me and there's still people following it. I just wanna keep adding more music to it but it won't let me...

  • Casual Listener
  • Okay so I accidentally deleted a playlist and want it back but apparently it's still active because I found it and it still says it was created by me and there's still people following it. I just wan...
  • MattSuda
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Premium Offline

Hi guys!

This is driving me crazy. I have a premium account and ninety percent of the time, my newly added songs will fully play and then are not saved to play offline. Can anyone help me out?

  • Casual Listener
  • Hi guys! <br><br>This is driving me crazy. I have a premium account and ninety percent of the time, my newly added songs will fully play and then are not saved to play offline. Can anyone...
  • Cali181
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • music
  • 303 Views
  • 1 replies
  • 0 likes

Album suddenly doesn't exist anymore.

I'll start by asking HOW it is you communicate with spotify moderators directly. (down below is my rather ridiculous and sad story that probably not many will sympathise with.) Has anybody before been worried because spotify eliminated an album all o...

  • Newbie
  • I'll start by asking HOW it is you communicate with spotify moderators directly. (down below is my rather ridiculous and sad story that probably not many will sympathise with.) Has anybody before bee...
  • MattSuda
  • Spotify Star
  • 718 Views
  • 2 replies
  • 0 likes
  • pissed cab calloway
  • 718 Views
  • 2 replies
  • 0 likes

Spotify player will not play any songs that I have as a local file.

My spotify will not play any songs that I have as a local file.Though, if it is NOT a local file, it has no problem playing the track.Why is this? Is there something that I can do to fix this problem?

  • Casual Listener
  • My spotify will not play any songs that I have as a local file. Though, if it is NOT a local file, it has no problem playing the track. Why is this? Is there something that I can do to fi...
  • RetseillA
  • Casual Listener
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Spotify on Windows phone not a background app?

When I listen to Spotify and get a call and that takes longer than a few minutes Spotify is closed. I don't see Spotify in the list of background apps, so I assume that this is the reason.Is there a reason for not registering as a background app?

  • Roadie
  • When I listen to Spotify and get a call and that takes longer than a few minutes Spotify is closed. I don't see Spotify in the list of background apps, so I assume that this is the reason. Is there ...
  • user-removed
  • Not applicable
  • 440 Views
  • 1 replies
  • 1 likes
  • 440 Views
  • 1 replies
  • 1 likes

Windows phone Spotify, offline playlists not working

Heya,<br><br>This is getting seriously annoying as I'm currently travelling. I have Spotify premium so I could use offline playlists.<br><br>When I mark a playlist "available offline" Spotify downloads all the songs no problem. If I've been online an...

  • Newbie
  • Heya,&lt;br&gt;&lt;br&gt;This is getting seriously annoying as I'm currently travelling. I have Spotify premium so I could use offline playlists.&lt;br&gt;&lt;br&gt;Wh...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Playlists - How to find more?

Hello! I use Spotify for IOS ( Iphone 6 ), and I would like to know how to find more and more playlists? When I click in Browse, some playlists appear. But they barely change, I need more of them! What should I do? Where can I find them? ps: Recently...

  • Roadie
  • Hello!    I use Spotify for IOS ( Iphone 6 ), and I would like to know how to find more and more playlists?    When I click in Browse, some playlists appear. But they bare...
  • Morgadon
  • Roadie
  • 324 Views
  • 2 replies
  • 0 likes
  • music
  • 324 Views
  • 2 replies
  • 0 likes

Songs keep getting cut off in sonos

I just upgraded to premium for the Sonos link and I am VERY unsatisfied. While all other services work flawlessly, yours CONSTANTLY loses connection. Please advise.

  • Casual Listener
  • I just upgraded to premium for the Sonos link and I am VERY unsatisfied. While all other services work flawlessly, yours CONSTANTLY loses connection. Please advise.
  • user-removed
  • Not applicable
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

Solved!! Log in problem windows phone

hello, I updated the app in my nokia and I don´t know why it does not log in, I have tried by facebook and by spotify account, it is loading and never starts. It happens only in the phone in my computers works well. I have tried uninstalling and inst...

  • Casual Listener
  • hello, I updated the app in my nokia and I don´t know why it does not log in, I have tried by facebook and by spotify account, it is loading and never starts. It happens only in the phone in my compu...
  • juanigna
  • Casual Listener
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

Wanted band

Hi! It would be awesome if you guys could add more albums from Placebo since there's only the newest album and a few singles on Spotify. It would really make my day if it was possible.

  • Casual Listener
  • Hi!   It would be awesome if you guys could add more albums from Placebo since there's only the newest album and a few singles on Spotify. It would really make my day if it was possible.
  • MattSuda
  • Spotify Star
  • 2564 Views
  • 2 replies
  • 0 likes
  • Alternative
    rock
  • 2564 Views
  • 2 replies
  • 0 likes

More songs online than with the premium app

Hi there, sorry, I didn't find this topic in the support. I have the spotify premium, and I'm surprised because I can find some tracks online, even if log out, that I cannot find on the app with the premium login. For instance this song (just one exa...

  • Newbie
  • Hi there,   sorry, I didn't find this topic in the support. I have the spotify premium, and I'm surprised because I can find some tracks online, even if log out, that I cannot find on the ...
  • 537 Views
  • 0 replies
  • 0 likes
  • Premium
  • 537 Views
  • 0 replies
  • 0 likes