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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 818 Views
  • 7 replies
  • 2 likes
  • Other
  • 818 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17276 Views
  • 8 replies
  • 1 likes
  • Other
  • 17276 Views
  • 8 replies
  • 1 likes

Superuser Contribution Cannot cast podcast with video to Chromecast or in Android TV app

PlanPremiumCountrySweden DeviceLatest Chromecast, Android TV device from Tele2 My Question or IssueI haven't been able to cast any podcast with video to my screens connected with Chromecast since months ago. Now i got an android tv device from the lo...

  • Regular
  • Plan Premium Country Sweden   Device Latest Chromecast, Android TV device from Tele2   My Question or Issue I haven't been able to cast any podcast with video to my screens connec...
  • Ultimabendessen
  • Newbie
  • 4705 Views
  • 24 replies
  • 0 likes
  • 4705 Views
  • 24 replies
  • 0 likes

Superuser Contribution Music stops playing automatically after 1 song when listening with friends

Whenever I listen along with my friends with discord play along it stops after the song is over for the first person then i have to manually start it and its getting annoying

  • Visitor
  • Whenever I listen along with my friends with discord play along it stops after the song is over for the first person then i have to manually start it and its getting annoying
  • AlejaR
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to download a song

I have a Premium account (about 3 hours ago), using the Web player on a laptop and not a very experienced user.

  • Newbie
  • I have a Premium account (about 3 hours ago), using the Web player on a laptop and not a very experienced user.
  • AlejaR
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution smart recommendation not working

hi i pressed shuffle and it should mix songs that they recommend into my playlist but it doesn't is there a fix

  • Visitor
  • hi i pressed shuffle and it should mix songs that they recommend into my playlist but it doesn't 😞 is there a fix
  • Dian
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why aren't the lyrics of any of NENA's songs available anymore on Spotify?

Why did Spotify stop providing lyrics for any of NENA'S songs? I liked and want to hear the German lyrics. Why are they no longer available?

  • Visitor
  • Why did Spotify stop providing lyrics for any of NENA'S songs? I liked and want to hear the German lyrics. Why are they no longer available?
  • Alex
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to let followers see that you're listening to a podcast, like with songs?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • Other
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG] Spotify Connect only shuffles 100 songs

When using Spotify Connect, Spotify only shuffles 100 songs of my playlist (containing 800+ songs). Steps to reproduce: (Perform all steps on Desktop, except opening Spotify - Android app when instructed)Normal Behavior (Desktop only):Open Spotify - ...

  • Casual Listener
  • When using Spotify Connect, Spotify only shuffles 100 songs of my playlist (containing 800+ songs).   Steps to reproduce: (Perform all steps on Desktop, except opening Spotify - Android app wh...
  • Dmitrу
  • Roadie
  • 12716 Views
  • 51 replies
  • 32 likes
  • Android
    bug
    shuffle
    spotify-connect
    Windows
  • 12716 Views
  • 51 replies
  • 32 likes

Solved!!Superuser Contribution Web player recaptcha / screen loading error

Note: forum directs me here for web player issues but there's no Web Player 'label', apologies if posted in wrong place Plan - PremiumCountry - UKDevice- Windows 10 Laptop / Chrome (Web Player)My Question or IssueI 'pin' the web player in chrome. Whe...

SpotifyError.PNG
  • Regular
  • Note: forum directs me here for web player issues but there's no Web Player 'label', apologies if posted in wrong place   Plan - Premium Country - UK Device- Windows 10 Laptop...
  • AJ_Renner
  • Visitor
  • 12663 Views
  • 48 replies
  • 13 likes
  • music
  • 12663 Views
  • 48 replies
  • 13 likes

Superuser Contribution Spotify radio playlist

Soo disappointed in Spotify. This is not my life anymore, where ir playlist radio, why you took it down. For why I'm really angry. Then for what I'm paying. I can do this all stuff in SoundCloud for free.

  • Casual Listener
  • Soo disappointed in Spotify. This is not my life anymore, where ir playlist radio, why you took it down. For why 😭 I'm really angry. Then for what I'm paying. I can do this all stuff in SoundCloud f...
  • Yordan
  • Moderator
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Superuser Contribution New album with old mastering singles remastered

Hello, I released two sinlges last year. Now One of them is the most listened song I have in my profile of Spotify. Now I want to release a new album including both singles but with a different mastering. Will Spotify unify the views of both verions ...

  • Newbie
  • Hello,   I released two sinlges last year. Now One of them is the most listened song I have in my profile of Spotify. Now I want to release a new album including both singles but with a differ...
  • Yordan
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Storage

Why is my storage almost full when I have non of my songs or playlist downloaded what even is other?

  • Newbie
  • Why is my storage almost full when I have non of my songs or playlist downloaded what even is other?  
  • AlejaR
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Let us submit bugreports from the app.

I have been browsing the community pages, but while it solves questions about the app, I am not able to figure out how to post bugs to the community. I have two bugs where an offline item is stuck in my like's playlist, and there is no way to remove ...

  • Visitor
  • I have been browsing the community pages, but while it solves questions about the app, I am not able to figure out how to post bugs to the community. I have two bugs where an offline item is stuck in...
  • AlejaR
  • Moderator
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes

Superuser Contribution App on the LG smart TV doesn't play anything

PlanPremiumCountryGermanyDeviceLG smart TV 43UN71006LBOperating SystemwebOS 5.2.3-252113 (jhericurl-jardine) My Question or IssueThe Spotify app (version 2021.09.13_2-48e8e67 H 4.19.0) on my LG smart TV doesn't play anything. Updates are not availabl...

  • Regular
  • Plan Premium Country Germany Device LG smart TV 43UN71006LB Operating System webOS 5.2.3-252113 (jhericurl-jardine)     My Question or Issue The Spotify app (version 2021.09.13_2...
  • Peopleskate
  • Newbie
  • 8017 Views
  • 35 replies
  • 3 likes
  • TV
  • 8017 Views
  • 35 replies
  • 3 likes

Superuser Contribution No problem, just a question.

No problem, just a question.Is it possible to indicate at the bottom of the playback the song that is playing, which is linked to this song in the playlist?Is it easier to find the song when you restart Spotify because then it goes back to #1 in the ...

  • Casual Listener
  • No problem, just a question. Is it possible to indicate at the bottom of the playback the song that is playing, which is linked to this song in the playlist? Is it easier to find the song when you ...
  • Alex
  • Spotify Legend
  • 158 Views
  • 3 replies
  • 0 likes
  • 158 Views
  • 3 replies
  • 0 likes

How can Spotify get away with this? (ONKYO support)

Spotify have punished early adopters, many of who have invested hunders of euros in compatible hardware, and have spent good money on a premium subscription. They have taken their money, taken manufacturers license money, and now destroy that valuabl...

  • Gig Goer
  • Spotify have punished early adopters, many of who have invested hunders of euros in compatible hardware, and have spent good money on a premium subscription.   They have taken their money, tak...
  • msellers
  • Casual Listener
  • 2883 Views
  • 15 replies
  • 19 likes
  • BB10
    Boxee
    Connect
    Denon
    Ford SYNC
    Logitech
    Marantz
    music
    Onkyo
    Other
    Philips
    Sony
    Symbian
    WD
  • 2883 Views
  • 15 replies
  • 19 likes