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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55721 Views

7 replies

4 likes

  • 55721 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37361 Views

209 replies

18 likes

Other
  • 37361 Views
  • 209 replies
  • 18 likes

Superuser Contribution Global genre wrap up

Hi I would like to know whether it is possible to view the global development of a specific genre and the countries where the listeners come from. For example, has the streaming of songs from the genre T-Pop increased/decreased during the last years,...

Newbie

Hi 🙂 I would like to know whether it is possible to view the global development of a specific genre and the countries where the listeners come from. For example, has the streaming of songs from th...

Novy

Moderator

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won’t Spotify let me keep the volume loud?

Everytime I go to playback and I set the volume to loud it automatically goes back to quiet after I exit the page. Please help

Visitor

Everytime I go to playback and I set the volume to loud it automatically goes back to quiet after I exit the page. Please help

Eni

Moderator

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download songs on my device.

After I reset my mobile phone, it shows that my offline device has been online, but other devices are gone. I don't know why I still can't download it.Please help solve these.

Newbie

After I reset my mobile phone, it shows that my offline device has been online, but other devices are gone. I don't know why I still can't download it.Please help solve these.

AlejaR

Moderator

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Please help me. Spotify has paid a premium fee. Is it possible to return th

Будь ласка, допоможи мені. Spotify сплатив преміум комісію. Чи можливо повернути кошти

Visitor

Будь ласка, допоможи мені. Spotify сплатив преміум комісію. Чи можливо повернути кошти

Bittencourt

Spotify Star

174 Views

1 replies

0 likes

  • 174 Views
  • 1 replies
  • 0 likes

Can’t play separate music on phone & echo dot at same time on family plan

I have a family plan, so I’d expect my child to be able to play music on their echo dot upstairs while I listen to things on my phone. However, Spotify won’t allow this. Their Echo Dots will stop music on my phone and vice versa. Apple Music had no i...

Newbie

I have a family plan, so I’d expect my child to be able to play music on their echo dot upstairs while I listen to things on my phone. However, Spotify won’t allow this. Their Echo Dots will stop m...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

songs not available for download

Hello, I have a Premium account and some songs are not available for download, why? is there a solution for that?Thanks

Visitor

Hello, I have a Premium account and some songs are not available for download, why? is there a solution for that? Thanks

Bittencourt

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove music i uploaded to the library .

i want to remove the music i previously uploaded to the library from my local files and download it back to my computer how can i do that

Casual Listener

i want to remove the music i previously uploaded to the library from my local files and download it back to my computer how can i do that

Ivelina

Moderator

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

I bought premium individual plan but its not showing download option in app

I just bought the premium from the festive offer of 4 month for 119 and its not giving me feature of downloading songs in my Spotify app

Visitor

I just bought the premium from the festive offer of 4 month for 119 and its not giving me feature of downloading songs in my Spotify app

Anyk17

Spotify Star

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

adding accessabilty

hey,would it be possible for you guys to add a shortcut to the destop app for spotifyIm used to the way youtube is and how you can press k to pause and skip forward with j and Lit would be a surprisingly big help if this was implemented u can contact...

Casual Listener

hey, would it be possible for you guys to add a shortcut to the destop app for spotify Im used to the way youtube is and how you can press k to pause and skip forward with j and L it would b...

Forgottenants

Casual Listener

235 Views

2 replies

0 likes

  • 235 Views
  • 2 replies
  • 0 likes

Superuser Contribution My all time most listened songs are incorrect!

PlanFree/PremiumCountryHungaryDevice(PC/Samsung A40 Galaxy)Operating System(Windows 10/Android)My Question or IssueMy all time most listened songs are incorrect. Between 2024 Feb 26 and 2024 March 19 the datas are so different. It's impossible to hav...

Newbie

Plan Free/Premium Country Hungary Device (PC/Samsung A40 Galaxy) Operating System (Windows 10/Android) My Question or Issue My all time most listened songs are incorrect. Between 2024 Feb 26...

Ivelina

Moderator

274 Views

1 replies

0 likes

Other
  • 274 Views
  • 1 replies
  • 0 likes

Spotify took my money without my permission when my card isnt saved on it.

Spotify decided to take my money on my account without my permission, when my card wasn't saved on any other accounts or my account, why and how does this happen??

Visitor

Spotify decided to take my money on my account without my permission, when my card wasn't saved on any other accounts or my account, why and how does this happen??

Noah

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

playing "liked songs" includes all downloded song, including not liked ones

When playing "liked songs" of an artist, all the downloaded content (albums) appears, including songs that are NOT LIKED!Why can't I play ONLY the liked songs???

Visitor

When playing "liked songs" of an artist, all the downloaded content (albums) appears, including songs that are NOT LIKED! Why can't I play ONLY the liked songs???

Amay

Spotify Star

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

can songs or albums downloaded be safe on a memory stick or hard drive or

I want to save down loaded songs and or albums to my memory card/stick to listen in my car when i am driving????

Newbie

I want to save down loaded songs and or albums to my memory card/stick to listen in my car when i am driving????

Amay

Spotify Star

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes